202 Call Center jobs in Alliance

Step into an exciting era of growth and innovation at Oak Pointe, an Evermark Company!

Ever wonder how it feels to go to work every day excited not just about what you do, but where you do it? At Oak Pointe Stairs, you don't have to wonder. our employees will tell you this can be your reality!

If you're passionate about what you do and inspired to do it better than anyone else, we can provide that playground, supporting you in ways you've never experienced. Even betteras an ESOP company, you're helping to build a financially secure future not just for us. but for yourself as well, as one of our owners!

With that in mind, if you're at the top of your gamewith the drive and energy to jump in with our dynamic team of go-getterswe want to hear from you!

As a leading manufacturer of exquisitely crafted stair parts and millwork, we're set to revolutionize industry standards and broaden our horizons.

As we continue to expand, we are seeking a Customer Service Support Specialist to act as the conduit between our customers and our organization. The Customer Service Support Specialist is the liaison between the Sales Team(s), the customers, and the rest of our organization and departments and is instrumental in ensuring that the company delivers accurately on the expectations of our customers.

• Direct interaction with customers via phone and email.
• Enter and update customer quotes into computer system with high level of accuracy.
• Using ERP system, keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints
• Provides information in response to inquiries about products and services
• Escalate customer issues to manager(s) when necessary
• Regular interaction with Marketing, Planning and Finance Teams to ensure departmental and corporate goals are met.
• Participate in customer meetings and customer specific project meetings as required by management

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Job Description

Here's a Glimpse at What you'll Do:

As a Technical Support Coordinator at Lantech you will:

• Provide technical support via phone, email, and video to customers, service technicians, and spare parts coordinators for all Lantech products.
• Document and troubleshooting electrical, mechanical and programming issues
• Coordinate with internal teams (engineering, manufacturing, sales, etc.) to develop a resolution for the issue.
• Follow up on open service tickets.
• Ensure the service ticket is completely documented and all collaborating data and communication is attached.
• Program PLCs, HMIs, VFDs, Light Curtains, etc. for the parts team
• Create requests to the parts group for warranty and contract parts orders and part quotes based on field service technician requests.

Work schedule is Monday to Friday (8 hours/day) with periodic rotation to cover early or late shift (10am-7pm). Periodic covering of after-hours support is also required which may include coming into the facility to remove a part from a machine on the floor or programming a part for the Lantech Parts Team.

What are we Looking For? (Requirements)

We are look for someone who:

• Has 3-5 years of experience servicing, testing, maintaining, or providing troubleshooting support for controls-based industrial equipment.
• Is detail-oriented, self-starter, with excellent customer service skills and a strong technical aptitude.
• Is able to read mechanical and electrical drawings.
• Has strong oral and written communication skills.
• Is proficient using Microsoft Office (Word, Excel, Outlook)

Desired skills

• The ability to troubleshoot RSLogix500 and RSLogix5000-based PLC logic
• WinMan experience

Education

• Associate's degree in a technical field. Will consider minimum 5 years equivalent experience.

Why Work with Us?

• Job Stability - Lantech is an essential business who is thriving in the manufacturing industry and growing exponentially in the market. We believe that job stability is not only about your ability to hold a job. It also means you enjoy what you are doing as well as the benefits and compensation offered.
• Competitive Benefits - 401k + Company Match, Quarterly profitability bonus, Medical, Dental, Vision, Paid Life, STD & LTD, Paid Life insurance, Paid Vacation, 8 paid holidays per year
• Competitive Pay
• Casual Dress
• GREAT CULTURE
• & More!

Who are We?

Lantech has been leading the packaging industry since 1972; and it's our team members who make our success possible, so we make their work fulfilling with a fun environment and rave-worthy benefits. Sound like the perfect workplace for you? Consider applying if you're ready to show up wholeheartedly every day with a willingness to learn and a dedication to constant improvement.

Requisition ID: 125095

Sponsorship Available: No

Relocation Assistance Available: No

Goodyear. More Driven.

About the Position

As a Product Performance Insight Support Technology Engineer, you will be instrumental in elevating the quality, efficiency, and safety of our product evaluation processes.

Step into the future with us! As a Product Performance Insight Support Technology Engineer, you will be a pivotal force in revolutionizing our Road & Track Testing (RTT) and LAB tire testing reporting systems. This isn't just a role; it's a chance to be at the epicenter of innovation, where your expertise will shape the future of our testing processes. Dive deep into a plethora of technologies, from Java and Quarkus to the latest in DevOps tools. Your insights and contributions will not only refine our workflow management systems but will also bridge the gap between today's technology and tomorrow's aspirations. If you are passionate about leveraging cutting-edge technologies and have a flair for integrating new tools into existing systems, this is the place for you. We are not just looking for what you know now; we're excited about what you'll bring in. New tools, technologies, and ideas are always welcomed and celebrated!

Responsibilities

• Provide technical assistance to Product Performance Insight (PPI) users on PPI and Applied Physical Metrology (APM) developed tool, redirect support to the dedicated services.

• Act as the PPI contact point for any IT related activities with external suppliers on Product evaluation site.

• System Development & Maintenance: Lead the development, implementation, and maintenance of the PPI tire testing reporting systems.

• Workflow Management: Oversee the workflow systems for Product Evaluation, ensuring efficient sequencing from lab test conditions to result processing and database persistence.

• Architecture Design: Architect scalable and compliant infrastructure for PPI systems that caters to multi-site/multi-region demands.

• Quality & Safety: Uphold the highest standards of quality and safety, complying with all relevant requirements and promoting a safe working environment.

• Continuous Improvement: Actively participate in Continual Improvement Process (OFI) and Continuous Improvement System (CIS) initiatives.

• Software Development: Coordinate and execute software development tasks related to PPI systems, including the creation and maintenance of test reporting applications.

• Technical advisory and overseeing: Recommend technical improvements, technical design and develop a roadmap for assigned products.

• Maintain and complete the existing documentation on IT related work into the dedicated wiki and ensures audit compliance.

• Contribute, comply with and follow-up of all Quality System requirements.

• Contribute to a safe working environment, comply with all safety requirements and instructions.

• Contribute and comply with all EHS activities.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Proven experience in software development

• Strong problem-solving skills and the ability to work in a fast-paced environment.

• Excellent communication and coordination skills.

• Highly motivated, possesses outstanding problem-solving skills, and has a keen attention to detail. Ability to thrive in a fast-paced setting is essential.

• Languages: Fluent in English; proficiency in French and/or Chinese is a bonus.

Skills & Knowledge

• Technical Proficiency : Solid grounding as a Software Engineer, database management, and General IT work as available - computer maintenance, Windows system updates, swapping out computers.

• Project Management Tools: Skilled in JIRA with strong documentation skills in Confluence and not only.

• Programming:

• Mastery in Java and Java Groovy programming

• Proficient in C#.

• VBA Experience / Macro work

• Familiarity with front-end technologies, notably AngularJS.

• DevOps & Database Management: Experience with databases, especially Oracle and SQL. Knowledge of PostgreSQL is a plus.

• Version Control: Proficient in tools like Git.

• Openness to Innovation : Eagerness to integrate and experiment with the latest tools and technologies in the industry.

Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .

Click for more information about Equal Employment Opportunity laws, and for additional supplementary information.

Job DescriptionJob Description

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company.  We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now!

Job Duties

• Troubleshoot Microsoft Azure services and configurations.
• Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
• Troubleshoot Microsoft Windows Server (All Supported OS)
• Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc…)
• Provide support for LOB applications and mission-critical hardware
• Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
• Provide Level 3 support for backups, antivirus, web filtering, and spam filtering
• Provide Level 3 support for common business applications (QuickBooks, Emails, etc.)
• Conduct end-user training for support requests
• Assist with pre-sales technical support and project implementation
• Demonstrate experience in managing challenging customer situations

Job Requirements

• Bachelor’s Degree and/or 3-5 years experience in IT industry
• At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
• Speak to end users in non-technical terms (no geek speak)
• Prioritize daily tasks and achieve due dates
• Ability to multi-task and adapt to changes quickly
• Willing and able to work overtime as needed
• Ability to lift standard computer equipment (i.e. PC’s and Printers)
• Reliable transportation
• Maintaining a clean and organized office workspace

Other Benefits

• Training and Development Opportunities
• Access to a Company vehicle
• Paid Holidays and PTO Time
• A fun work environment with opportunities for growth

Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.