Donor Stewardship and Engagement Associate

94199 San Francisco, California San Francisco Symphony

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Job Description

Job Details

Job Location
Main Location - San Francisco, CA

Position Type
Full Time

Salary Range
$35.83 - $7.85 Hourly

Description

Donor Stewardship & Engagement Associate

Development Department

Donor Engagement

Work Status:

Full Time

FLSA Status:

Non-exempt

Location of Job:

Davies Symphony Hall

San Francisco, CA

Salary:

35.83- 37.85

Schedule:

Hybrid

Regular Hours:

9 am-5 pm; intermittent evenings and weekends

Reports To:

Associate Director, Stewardship

Supervisory:

No

ORGANIZATIONAL PROFILE

The San Francisco Symphony is widely considered to be among the most artistically adventurous and innovative arts institutions in the United States, celebrated for its artistic excellence, creative performance concepts, active touring, award-winning recordings, and standard-setting education programs. In the 2020-21 season, the San Francisco Symphony welcomed conductor and composer EsaPekka Salonen as its twelfth Music Director and embarked on a new vision for the present and future of the orchestral landscape. This exciting artistic future builds on the remarkable 25-year tenure of Michael Tilson Thomas as the San Francisco Symphony's Music Director. Tilson Thomas continues his rich relationship with the Symphony as its first Music Director Laureate. In their inaugural season together, Esa-Pekka Salonen and the San Francisco Symphony have introduced a groundbreaking artistic leadership model anchored by eight Collaborative Partners from a variety of cultural disciplines: Nicholas Britell, Julia Bullock, Claire Chase, Bryce Dessner, Pekka Kuusisto, Nico Muhly, Carol Reiley, and Esperanza Spalding. This group of visionary artists, thinkers, and doers joins with Salonen and the San Francisco Symphony to chart a new course of experimentation by collaborating on new ideas, breaking conventional rules, and creating unique and powerful experiences.

TheSan Francisco Symphony presents more than 220 concerts and presentations annually for an audience of nearly 450,000 in its home of Davies Symphony Hall and through its national and international touring. A cornerstone of the organization's mission, the San Francisco Symphony's education programs are the most extensive offered by any American orchestra today, providing free comprehensive music education to every first- through fifth- grade student in the San Francisco public schools, and serving more than 75,000 children, students, educators, and families annually. The San Francisco Symphony's recordings have won such awards as France's Grand Prix du Disque and Britain's Gramophone Award, as well as 16 Grammy Awards. San Francisco Symphony radio broadcasts, the first in the nation to feature symphonic music when they began in 1926, today carry the Orchestra's concerts across the country. In 2004, the SFS launched the multimedia Keeping Score on PBS-TV and online and in 2014, the San Francisco Symphony inaugurated SoundBox, an experimental performance venue and music series located backstage at Davies Symphony Hall. February 2021 saw the launch of SFSymphony+, the San Francisco Symphony's on-demand video streaming service. For more information, visit sfsymphony.org.

JOB SUMMARY

The Donor Stewardship & Engagement Associate serves as a support partner for the implementation, coordination, and execution of donor recognition, stewardship, membership, and engagement initiatives. Working directly with the Associate Director of Stewardship and the Director of Donor Engagement, the position is responsible for accurately and thoughtfully recognizing donor support through published materials, ensuring the fulfillment of donor benefits, and assisting with planning and production of donor events. This role directly contributes to the Symphony's ability to retain and increase philanthropic support through meaningful donor recognition and engagement.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Donor Recognition
  • Actively reviews, edits, and approves Symphony materials to ensure individual, institutional, and corporate donors and concert sponsors are accurately recognized in print and digital publications, including program books, website, event and marketing emails, invitations, advertisements, and season materials.
  • Serves as the primary contact for updating all donor recognition in Encore Program Books; regularly reviews the list of 2,000+ donors and ensures individual are accurately acknowledged and categorized according to their contribution level.
  • Manages donor recognition for major special events, such as Opening Night Gala, Deck the Hall, and Lunar New Year alongside the Fundraising Events team.
  • Manages input and tracking of all concert sponsorships across team and organization wide databases.
Stewardship
  • Coordinates the regular distribution of stewardship communications to ensure donors receive membership benefits in a timely manner but not limited to welcome packets, welcome emails, and complimentary tickets.
  • Manages complimentary ticket allocation for the Development department and serves as point of contact with Patron Services for issuance of tickets.
  • Coordinates with donor appreciation projects, including identifying thank you opportunities, and producing and distributing donor gifts.
  • Supports the Development department in targeted cultivation and stewardship strategies including thank you and follow-up calls, emails, notes, gifts, etc.
  • Coordinates backstage tours and private rehearsals for donors.
  • Coordinates VIP and donor parking requests for the Development department.
  • Managed donor support email and phone lines. Provides excellent customer service for donor inquiries, benefits fulfillment, and stewardship-related requests.
  • Supports the Development team with special projects as assigned.
Engagement
  • Collaborate with the Associate Director of Strategic Communications on the development and distribution of engagement quarterly newsletters tailored for donors.
  • Partner with musician hosts to plan and coordinate meaningful engagement for donor giving circles.
  • Supports the planning, execution, and logistics of the Donor Lounge series to ensure a high-quality donor experience.
  • Supports event managers as needed on planning and execution of fundraising and engagement events including communications and collateral coordination, production and logistics, RSVP tracking, set-up and break-down, and other duties.
  • Maintains strong working knowledge of Symphony's donor database, Tessitura, to track event engagement activity and pull queries and data reports.
Qualifications

MINIMUM QUALIFICATIONS
  • 2-3 years of experience working in non-profit development and/or event management.
  • Strong organizational skills, with ability to work independently and manage highly detailed tasks.
  • Ability to handle multiple tasks and priorities, and meet deadlines in a high-volume, fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Ability to professionally and diplomatically communicate and interact with a wide variety of internal and external stakeholders.
  • Computer proficiency including Microsoft Office and experience with database management, preferably Tessitura.
  • Experience coordinating donor recognition and print and digital listings strongly preferred.
  • Committed to success of the symphonic artform and able to communicate thoughtfully and enthusiastically about the work of the San Francisco Symphony.
  • Familiarity with and/or passion for orchestral music a plus.
  • Ability to lift up to 25 lbs.
  • Willing to attend concerts and events, regularly on nights and weekends.
SUPERVISORY RESPONSIBILITIES

None

WORKING RELATIONSHIPS

The internal and external constituents with whom this position most frequently interacts include:
  • Donor Engagement team, broader Development team
  • Donors & Corporate Partners
  • Patron Services
  • Marketing
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Donor Relations Director Silicon Valley (San Francisco)

94110 San Francisco, California The Salvation Army USA Western Territory

Posted 1 day ago

Job Viewed

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Job Description

full time
Description

DUTIES AND RESPONSIBILITIES:


Fundraising & Donor Development

  • Develop and manage relationships with assigned donors.

  • Maintain a caseload of approximately 150 relationally qualified donors.

  • Develop donor plans aligned with territorial benchmarks and metrics, including per-donor fundraising goals and strategies for gifts of $3,000 and higher.

  • Engage in face-to-face donor meetings, presentations, and proposal development.

  • Collaborate with the Development Team, and other teams, to coordinate fundraising efforts.

  • Coordinate with divisional staff in identifying Planned Gifts, as applicable.


Strategy & Planning

  • Understand the funding needs for the region, including existing and expanded operations.

  • Coordinate development efforts with Corps Officers, Regional Leadership, Divisional Development Department and contracted fundraising firms.

  • Regularly update leadership on fundraising progress and challenges.


Community Engagement & Advocacy

  • In cooperation with local unit(s), represent The Salvation Army at regional events, conferences, and networking opportunities.

  • Develop partnerships with community leaders, board members, and volunteers.

  • Consult with leadership to align strategies with organizational priorities and address challenges.


Operational & Administrative Responsibilities

  • Document all donor/funder interactions in the CRM, following established practices or policies.

  • Prepare reports on fundraising activities, donor engagement, and revenue projections.

  • Attend board meetings as a guest, when requested, to learn about programs and development goals.

  • Maintain communication and cooperation between the Development Department and other local departments.

  • Participate in professional training, meetings, and development opportunities.

  • Carry out office and computer-related tasks to fulfill the position goals.

  • Ensure compliance with Salvation Army Policies, ethical standards, and legal regulations.

  • Other duties as assigned.


EDUCATION AND EXPERIENCE:



  • Bachelor's degree or comparable experience

  • Minimum two years in non-profit fundraising

  • Excellent written and oral communication skills

  • Strong relationship management and customer service skills

  • Ability to travel regionally and occasionally work evenings and weekends

  • Proficient in Microsoft products and online resources for internet research

  • Experience managing a portfolio and direct solicitation

  • Comfortable with direct donor interaction and major financial commitments

  • Highly organized with ability to manage multiple projects independently

  • Familiarity with fundraising and workplace ethics

  • Adaptable and flexible in changing job situations

  • Goal-oriented and able to meet/exceed expectations

  • Discrete with confidential information

  • Detail-oriented with focus on quality and accuracy

  • Ability to build positive relationships with diverse individuals

  • Support and promote The Salvation Army's mission and values

  • Valid Driver's License and willingness to travel regularly


Preferred Experience:

  • Experience in nonprofit organizations, particularly social services or human rights

  • Knowledge of planned giving, capital campaigns, and grant writing


SKILLS AND ABILITIES:



  • Effective interpersonal, conversational, and presentation skills, demonstrating professional maturity, emotional intelligence, situational awareness, excellent writing abilities, and strong case development and gift solicitation skills.

  • A leader who enjoys problem-solving, thinks strategically and creatively is goal-oriented, and takes initiative with good follow-through.

  • An strong manager who demonstrates a strategic mindset, balancing attention to analysis, details, and metrics with higher-level goal-setting and planning, without micro-managing.

  • A fundraiser who is comfortable with direct leadership donor and volunteer interactions, who models good stewardship communication practices, and who is able to effectively ask, lead the gift conversation, network for connections, facilitate a team approach, and rally others who can open doors

  • A team leader, able to check ego at the door, with an ability to effectively motivate staff, officer leaders, and key volunteers to collaborate for the successful achievement of department and organizational goals

  • Willingness and ability to travel regularly throughout the Division.

  • Ability to work extended hours during busy times, occasional weekends and some holiday hours particularly around The Salvation Army's busy Christmas season.

  • Able to work independently in a fast-paced environment.

  • Ability to manage stressful conditions with poise, courtesy, tact, and professionalism.

  • Skill managing and prioritizing multiple projects in an organized and efficient manner to meet tight deadlines.

  • High levels of discretion and an ability to maintain confidentiality around sensitive information.

  • Computer proficiency, including Microsoft Office tools, Google suite and familiarity with donor management software and email applications. Comfort working personally with the donor CRM and ability to learn new software (the Army uses Portfolio as its CRM.)


EQUIPMENT USED:



  • Modern Office Equipment and Relevant Software


PHYSICAL REQUIREMENTS:



  • Ability to lift up to 25 lbs. (usually file boxes)


COMPENSATION:


A competitive compensation package and significant benefits will be provided to the successful candidate.


ADA Statement:


Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.


Acknowledgment of Religious Purposes of The Salvation Army:


Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.


At-Will:


Any employment relationship with this organization is of an at-will nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this at will employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.


Qualifications


Experience

Knowledge of planned giving, capital campaigns, and grant writing (preferred)



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.


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Donor Relations Director Silicon Valley (San Francisco)

94110 San Francisco, California Salvation Army Tucson

Posted 1 day ago

Job Viewed

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Job Description

full time

Job Category : Community Relations & Development

Requisition Number : DONOR020029

Apply now

  • Posted : May 27, 2025
  • Full-Time
  • On-site
Locations

Showing 1 location

  • Develop and manage relationships with assigned donors.
  • Maintain a caseload of approximately 150 relationally qualified donors.
  • Develop donor plans aligned with territorial benchmarks and metrics, including per-donor fundraising goals and strategies for gifts of $3,000 and higher.
  • Engage in face-to-face donor meetings, presentations, and proposal development.
  • Collaborate with the Development Team, and other teams, to coordinate fundraising efforts.
  • Coordinate with divisional staff in identifying Planned Gifts, as applicable.
  • Understand the funding needs for the region, including existing and expanded operations.
  • Coordinate development efforts with Corps Officers, Regional Leadership, Divisional Development Department and contracted fundraising firms.
  • Regularly update leadership on fundraising progress and challenges.
Community Engagement & Advocacy
  • In cooperation with local unit(s), represent The Salvation Army at regional events, conferences, and networking opportunities.
  • Develop partnerships with community leaders, board members, and volunteers.
  • Consult with leadership to align strategies with organizational priorities and address challenges.
Operational & Administrative Responsibilities
  • Document all donor/funder interactions in the CRM, following established practices or policies.
  • Prepare reports on fundraising activities, donor engagement, and revenue projections.
  • Attend board meetings as a guest, when requested, to learn about programs and development goals.
  • Maintain communication and cooperation between the Development Department and other local departments.
  • Participate in professional training, meetings, and development opportunities.
  • Carry out office and computer-related tasks to fulfill the position goals.
  • Ensure compliance with Salvation Army Policies, ethical standards, and legal regulations.
  • Other duties as assigned.

EDUCATION AND EXPERIENCE:

  • Bachelor’s degree or comparable experience
  • Minimum two years in non-profit fundraising
  • Excellent written and oral communication skills
  • Strong relationship management and customer service skills
  • Ability to travel regionally and occasionally work evenings and weekends
  • Proficient in Microsoft products and online resources for internet research
  • Experience managing a portfolio and direct solicitation
  • Comfortable with direct donor interaction and major financial commitments
  • Highly organized with ability to manage multiple projects independently
  • Familiarity with fundraising and workplace ethics
  • Adaptable and flexible in changing job situations
  • Goal-oriented and able to meet/exceed expectations
  • Discrete with confidential information
  • Detail-oriented with focus on quality and accuracy
  • Ability to build positive relationships with diverse individuals
  • Support and promote The Salvation Army’s mission and values
  • Valid Driver’s License and willingness to travel regularly
Preferred Experience:
  • Experience in nonprofit organizations, particularly social services or human rights
  • Knowledge of planned giving, capital campaigns, and grant writing

SKILLS AND ABILITIES:

  • Effective interpersonal, conversational, and presentation skills, demonstrating professional maturity, emotional intelligence, situational awareness, excellent writing abilities, and strong case development and gift solicitation skills.
  • A leader who enjoys problem-solving, thinks strategically and creatively is goal-oriented, and takes initiative with good follow-through.
  • An strong manager who demonstrates a strategic mindset, balancing attention to analysis, details, and metrics with higher-level goal-setting and planning, without micro-managing.
  • A fundraiser who is comfortable with direct leadership donor and volunteer interactions, who models good stewardship communication practices, and who is able to effectively ask, lead the gift conversation, network for connections, facilitate a team approach, and rally others who can open doors
  • A team leader, able to check ego at the door, with an ability to effectively motivate staff, officer leaders, and key volunteers to collaborate for the successful achievement of department and organizational goals
  • Willingness and ability to travel regularly throughout the Division.
  • Ability to work extended hours during busy times, occasional weekends and some holiday hours particularly around The Salvation Army’s busy Christmas season.
  • Able to work independently in a fast-paced environment.
  • Ability to manage stressful conditions with poise, courtesy, tact, and professionalism.
  • Skill managing and prioritizing multiple projects in an organized and efficient manner to meet tight deadlines.
  • High levels of discretion and an ability to maintain confidentiality around sensitive information.
  • Computer proficiency, including Microsoft Office tools, Google suite and familiarity with donor management software and email applications. Comfort working personally with the donor CRM and ability to learn new software (the Army uses Portfolio as its CRM.)

EQUIPMENT USED:

  • Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

  • Ability to lift up to 25 lbs. (usually file boxes)

COMPENSATION:

A competitive compensation package and significant benefits will be provided to the successful candidate.

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Travel Required

Yes . Within SF

Qualifications Skills Behaviors

:

Motivations

:

Education Experience Preferred

Knowledge of planned giving, capital campaigns, and grant writing

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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