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CUSTOMER SERVICE REPRESENTATIVE
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The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
Remote Workers Needed Online Reviewer & Research Assistant
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Macr2 Agency is a digital innovation and research company helping brands improve customer satisfaction through honest feedback and real-world insights.
We believe in empowering unemployed individuals and building opportunities through remote work — giving everyone the chance to earn, grow, and learn from home.
If you’re reliable, detail-oriented, and eager to start a flexible online career, we’d love to have you join our team now!
Positions Available
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Project Manager
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We are seeking a highly organized and results-driven Project Manager to join our team. In this role, you will be responsible for overseeing the planning, execution, and delivery of projects, ensuring they meet scope, budget, and timelines. You will collaborate with cross-functional teams to ensure that projects are completed successfully while adhering to company goals and client expectations.
Responsibilities:
- Plan and manage multiple projects, including setting timelines, defining deliverables, and allocating resources.
- Work with stakeholders to understand project goals, requirements, and expectations.
- Coordinate with internal teams (e.g., design, development, marketing) to ensure smooth project execution.
- Track project progress, monitor risks, and resolve issues to keep projects on track.
- Prepare and deliver regular project updates to clients and senior management.
- Ensure quality control by conducting reviews and testing throughout the project lifecycle.
- Manage project budgets, ensuring that projects are delivered within scope and financial constraints.
- Provide leadership and guidance to project teams, ensuring effective communication and collaboration.
Requirements:
- Proven experience as a Project Manager, preferably in a remote or virtual environment.
- Strong understanding of project management methodologies (e.g., Agile, Waterfall).
- Excellent organizational, problem-solving, and leadership skills.
- Proficiency with project management tools (e.g., Asana, Trello, Jira, Microsoft Project).
- Strong communication and interpersonal skills to effectively collaborate with teams and clients.
- Ability to manage multiple projects simultaneously while meeting deadlines.
- Bachelor’s degree in Business, Management, or a related field is a plus.
Benefits:
- Competitive salary and performance bonuses.
- Flexible working hours and a remote-first work culture.
- Health, dental, and vision insurance.
- Generous paid time off (PTO) and holidays.
- Opportunities for professional development and career growth.
- Collaborative, dynamic, and supportive team environment.
If you are passionate about project management and want to lead innovative projects in a remote work environment, we’d love to hear from you!
Company Details
Research Executive
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We are seeking a skilled Research Executive to join our remote team. In this role, you will conduct thorough research across various industries, gather insights, and provide actionable data to support key business strategies. You will play a critical part in analyzing market trends, consumer behavior, and competitor activities.
Responsibilities:
- Conduct primary and secondary research on industry trends and market data.
- Analyze data and present findings in reports and presentations.
- Collaborate with teams to understand research needs and provide insights.
- Monitor market trends, competitors, and emerging opportunities.
- Develop and implement surveys, interviews, and other research tools.
Requirements:
- Proven experience in research or a similar role.
- Strong analytical, problem-solving, and data interpretation skills.
- Excellent communication skills (written and verbal).
- Familiarity with research tools (e.g., surveys, data analysis software).
- Ability to manage multiple projects and work independently in a remote setting.
Benefits:
- Competitive salary and performance bonuses.
- Flexible hours and remote work.
- Health, wellness, and professional development benefits.
Company Details
Human Resources (HR)
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We are looking for a highly motivated and dedicated HR Specialist to join our team. As an HR Specialist, you will play a crucial role in managing the human resources functions within the organization, including recruitment, employee relations, benefits administration, and compliance. This is an exciting opportunity for someone with a passion for supporting people, fostering a positive work culture, and ensuring HR operations run smoothly.
Responsibilities:
- Oversee the recruitment process, from job posting and candidate screening to interviews and onboarding.
- Manage employee records and ensure compliance with labor laws and company policies.
- Assist in employee development programs, performance evaluations, and career growth initiatives.
- Administer employee benefits programs, including health insurance, retirement plans, and leave policies.
- Resolve employee relations issues and provide guidance on conflict resolution.
- Ensure smooth onboarding and offboarding processes.
- Conduct HR-related research to stay up-to-date on the latest trends, best practices, and legal requirements.
- Maintain accurate and confidential HR documentation.
- Provide general HR support to managers and employees across departments.
Requirements:
- Proven experience as an HR Specialist or similar role.
- Strong knowledge of labor laws, benefits, and HR best practices.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to handle sensitive information with confidentiality.
- Familiarity with HR software and tools (e.g., HRIS, payroll systems).
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- A degree in Human Resources, Business Administration, or a related field is preferred.
Benefits:
- Competitive salary and bonus structure.
- Flexible working hours and fully remote position.
- Health, dental, and vision insurance.
- Paid time off (PTO) and holiday leave.
- Professional development opportunities and HR certifications.
- Collaborative and inclusive team environment.
Company Details
Content Writer
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We are seeking a talented and detail-oriented Content Writer to join our growing team remotely. The ideal candidate will have a passion for writing compelling, engaging, and informative content across various platforms, including blogs, social media, websites, and email campaigns. You will play a key role in crafting high-quality content that drives traffic, engagement, and brand awareness.
Responsibilities:
- Research and write clear, well-structured, and engaging content on a variety of topics.
- Optimize content for SEO to increase organic traffic and improve search rankings.
- Collaborate with the marketing team to create content that aligns with brand messaging and marketing goals.
- Edit and proofread content for grammar, style, and consistency.
- Update and repurpose existing content to keep it fresh and relevant.
- Ensure content is consistent with the company’s tone of voice and brand guidelines.
- Analyze content performance metrics and adjust strategies for improvement.
Requirements:
- Proven experience as a content writer, copywriter, or similar role.
- Strong writing, editing, and proofreading skills.
- Solid understanding of SEO best practices.
- Excellent research skills and the ability to write on a variety of topics.
- Ability to work independently and meet deadlines.
- Familiarity with content management systems (e.g., WordPress) is a plus.
Benefits:
- Competitive salary and performance bonuses.
- Flexible work hours and remote-first culture.
- Health and wellness benefits.
- Professional development opportunities.
- Collaborative and supportive team environment.
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General Systems Engineer
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We are looking for a highly skilled General Systems Engineer to join our remote team. In this role, you will be responsible for designing, implementing, and maintaining complex systems and infrastructure to ensure the efficient operation of software, hardware, and network systems. You will collaborate with cross-functional teams to troubleshoot, optimize, and improve system performance.
Responsibilities:
- Design, develop, and deploy scalable systems and infrastructure.
- Monitor system performance and troubleshoot issues to ensure optimal uptime.
- Collaborate with software developers and IT teams to implement and integrate new technologies.
- Conduct system testing, upgrades, and maintenance to ensure reliability and security.
- Document system configurations, processes, and changes.
- Implement automation and monitoring tools to improve efficiency and reduce downtime.
- Ensure compliance with security standards and data protection regulations.
Requirements:
- Proven experience as a Systems Engineer or in a similar technical role.
- Strong knowledge of system architecture, networking, and hardware/software integration.
- Proficiency with operating systems (e.g., Linux, Windows), cloud platforms (AWS, Azure), and virtualization technologies.
- Familiarity with scripting languages (e.g., Python, Bash).
- Problem-solving skills and ability to work independently in a remote setting.
Benefits:
- Competitive salary and performance-based incentives.
- Flexible working hours and remote-first culture.
- Health, dental, and vision insurance.
- Professional development and career advancement opportunities.
- Collaborative and dynamic team environment.
If you're passionate about systems engineering and enjoy solving complex technical challenges, we’d love to hear from you!
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Product Designer
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We are seeking a talented and innovative Product Designer to join our team. As a Product Designer, you will be responsible for designing intuitive, user-friendly, and visually appealing products that meet both user needs and business goals. You will collaborate with cross-functional teams, including product managers and developers, to create seamless user experiences and deliver high-quality designs from concept to execution.
Responsibilities:
- Lead the design of digital products from wireframing and prototyping to final visual design.
- Work closely with product managers to define user needs, product requirements, and key features.
- Conduct user research, gather feedback, and iterate on design concepts.
- Develop and maintain design systems to ensure consistency across all product interfaces.
- Create high-fidelity mockups, prototypes, and user flows that align with product objectives.
- Collaborate with developers to ensure the accurate implementation of designs.
- Stay up-to-date with design trends, tools, and best practices.
Requirements:
- Proven experience as a Product Designer, UX/UI Designer, or similar role.
- Strong proficiency with design tools such as Figma, Adobe XD, Sketch, or similar.
- A solid understanding of UX principles, design systems, and product design processes.
- Experience in creating wireframes, prototypes, and high-fidelity designs.
- Excellent communication and collaboration skills.
- Familiarity with front-end development (HTML, CSS) is a plus.
- A strong portfolio showcasing your design process and product design work.
Benefits:
- Competitive salary and performance-based bonuses.
- Flexible working hours and remote-first culture.
- Health, dental, and vision insurance.
- Paid time off (PTO) and holiday leave.
- Opportunities for professional growth and skill development.
- Collaborative and supportive team environment.
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Sales-Account-Manager
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We are looking for a driven and results-oriented Sales Account Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with clients, managing accounts, and driving sales growth. You will work closely with prospects and existing clients to understand their needs, present tailored solutions, and ensure customer satisfaction.
Responsibilities:
- Develop and manage a portfolio of client accounts, ensuring strong and lasting relationships.
- Identify new business opportunities, drive sales, and achieve revenue targets.
- Understand client needs and collaborate with internal teams to deliver customized solutions.
- Conduct product presentations, negotiate contracts, and close deals.
- Monitor account performance, follow up on deliverables, and ensure client satisfaction.
- Provide regular reports and updates on sales activity, account health, and progress towards goals.
- Upsell and cross-sell products or services to existing clients to maximize revenue.
- Stay informed on industry trends and competitor activities to maintain a competitive edge.
Requirements:
- Proven experience in sales or account management, preferably in B2B or SaaS.
- Strong communication, negotiation, and interpersonal skills.
- Ability to build and maintain long-term client relationships.
- Results-driven with a track record of meeting or exceeding sales targets.
- Strong organizational and time management skills.
- Knowledge of CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
- Bachelor's degree in Business, Marketing, or related field is a plus.
Benefits:
- Competitive salary with performance-based commissions.
- Flexible working hours and remote-first work culture.
- Health, dental, and vision insurance.
- Generous paid time off (PTO) and holidays.
- Opportunities for professional development and career growth.
- Collaborative and supportive team environment.
If you are a motivated sales professional who thrives in a remote setting and enjoys helping clients achieve their goals, we'd love to hear from you! Join us and be part of a dynamic team driving business success.
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Customer Suppot Executive
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We are seeking a Customer Support Specialist to join our remote team and deliver exceptional service to our customers. In this role, you will be the first point of contact for customers, providing them with timely, accurate, and helpful support via phone, email, and live chat. Your goal is to ensure customer satisfaction by resolving inquiries, troubleshooting issues, and providing solutions in a professional and empathetic manner.
Responsibilities:
- Respond to customer inquiries and provide effective solutions in a timely and professional manner.
- Assist customers with troubleshooting, product information, and order-related issues.
- Maintain a high level of product knowledge to guide customers through features, troubleshooting steps, and usage.
- Document and track customer interactions in the CRM system.
- Identify recurring issues or customer concerns and collaborate with other departments to resolve them.
- Follow up with customers to ensure their issues have been fully addressed and they are satisfied with the resolution.
- Provide feedback to the team on common customer issues or feature requests.
- Maintain customer service metrics and KPIs, ensuring all targets are met.
- Keep up-to-date with company policies, product updates, and industry trends to provide accurate information.
Requirements:
- Proven experience in customer support or a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in stressful situations.
- Empathy and a customer-first mindset.
- Familiarity with customer support software (e.g., Zendesk, Freshdesk) is a plus.
- Ability to work independently and manage time effectively in a remote work environment.
Benefits:
- Competitive salary and performance bonuses.
- Flexible work schedule with remote-first culture.
- Comprehensive health and wellness benefits.
- Generous paid time off (PTO) and holidays.
- Opportunities for professional growth and career advancement.
- Positive, collaborative, and inclusive team environment.
If you're passionate about helping customers and are eager to make a difference, we'd love to hear from you! Join us and be part of a company that values both its customers and its employees.