811 Customer Service jobs in Secaucus

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 5-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!

Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 7 years in a row !

Our Contact Center team enjoy:

• Salary begins at $49,871.25 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials)

• Company paid training and professional state licensure.

• Potential annual bonus incentive worth up to 7.5% of your first year's base salary

• Hybrid work schedule once training is completed

• An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%

The Opportunity

NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.

Available Shift(s):

Day Shift

• Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)

• One weekday and Sundays off

• Include a 5% shift differential

Delayed Shift

• Monday-Friday 12:45pm-9:00pm

• 1 Saturday a month (8:30am - 4:45pm)

• Includes a 15% shift differential

Responsibilities

• Deliver a high-quality customer experience while consulting and counseling customers on NJM's products via inbound calls

• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary

• Demonstrate effective time management to achieve performance goals/targets

• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

Requirements

• Excellent verbal and written communication skills

• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word

• Accurate keyboarding skills

• Superior listening skills

• Strong multi-tasking ability

• Prior customer service or contact center experience

• Quiet, distraction-free work area at home

• High School Diploma or GED is required; an associate's or bachelor's degree is desired

• Bilingual skills are valued, but not required

• Personal Lines Authority License is a plus

Benefits Offered:

• Medical Insurance (Blue Cross Blue Shield)

• Dental Insurance (Delta Dental)

• Vision (Delta Vision/ VSP)

• Flexible Spending Account

• Discounts on NJM auto insurance

• Tuition reimbursement

• Life insurance

• Plus, additional company discounts for items like travel, service, car rental and more!

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers