1120 Customer Service jobs in Chicago

Job Description:

This position reports to our (10 S Canal St., Chicago IL) location. If selected, you must be able to report to this work location.

Answer your calling and take the lead at our company. As a member of our Call Center team, you'll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. It's an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we'll count on you to deliver a best-in-class customer experience.

As a Customer Care Associate, you'll work on cultivating and retaining ongoing customers. You'll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution and process improvements. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience.

What does this require? Good listening skills and the ability to effectively communicate under pressure. Ultimately, your extensive knowledge of our products and services will determine how well you resolve problems and offer advanced solutions to customers.

You may also be required to:

• Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
• Troubleshoot and resolve customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
• Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
• Proactively engage T3 support (network and IT) to address & resolve issues. - Remain proficient in all billing, rate plan and feature matters. We prefer that you have:
• 6 months to 1 year of customer service/sales work experience - Familiarity with Windows computers
• An ability to deliver regular and reliable attendance.

What's in it for you? We offer a competitive compensation package. This role starts at $19.17 per hour + uncapped commissions for sales goals". You'll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on: - AT&T internet & fiber - AT&T phone (formerly U-verse Voice) We'll also provide 4-6 weeks of training on the latest technology, devices and our entire lineup of products, services and promotions. You'll have everything needed to hit the ground running. There's no better time than now to dial into a career with AT&T. If you're ready to join our team, let's talk! Apply today.

REQUIRED QUALIFICATIONS:

• Answers inbound call from customers with billing issues, technical issues or general questions regarding service.
• Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.
• Handles telephone and face-to-face customer contacts.
• Coordinates with all sales channels for retention efforts on existing customer base.
• May sell all products and services offered by the Company.
• May help collect past due balances or take payments from customers who have been disconnected.
• Processes credit applications and activates service.
• Maintains appropriate records, prepares required reports, and updates customer accounts.
• Performs other duties as assigned by management.

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

• Answers customer/client requests or inquiries concerning services and products and reports problem areas.
• Utilizes various systems and tools to initiate to assist and service customers.
• Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer's needs.
• Utilize operational systems to process purchases of all products and services.
• Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
• May perform other related duties and responsibilities as assigned and/or required.
• Solid problem-solving skills for the purpose of determining and solving customer billing issues.
• Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

• Perform over the counter exchanges of customer defective equipment.
• Ensure work area is maintained in a clean and professional environment, i.e. brochure stocks, promotions display and workstation.

#connectourcustomers

Weekly Hours:
40

Time Type:
Regular

Location:
Chicago, Illinois

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
**POSITION SUMMARY:**
We are looking for a detailed, focused, and positive team member to support our loyal and passionate consumers. As a Customer Service Representative, you'll be responsible for resolving a variety of incidents on several communication channels, such as emails and phone calls. We strive to provide a uniform experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
**KEY RESPONSIBILITIES:**
+ Works to resolve consumer issues and questions over specific channels.
+ Manage consumer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Identify the source of the consumer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include consumer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers.
+ Ability to upsell and support retention efforts, as available.
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed consumer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Participate as primary agents for new initiatives, such as launching a new communication channel or servicing new or multiple Brands.
+ Lean on expert level knowledge of all systems for ensuring testing of systems aligns when we have larger level updates.
+ Serve as a mentor, example, and shadow lead for Associate Reps and for new team members.
+ Support managers with initial investigations for frontline interactions.
**EDUCATION AND MINIMUM REQUIREMENTS:**
+ High School Diploma / GED is required, Bachelor's Degree is preferred.
+ At least two years of customer service or related experience is preferred.
+ Proficiency in multiple languages, particularly Spanish, is a plus.
+ Experience with a ticketing / CRM system is strongly preferred.
+ Must be proficiency with MS Office Suite.
+ Ability to sit/stand at desk for daily shifts with a headset and finger dexterity for typing, required.
+ High-speed internet with quiet and dedicated works space.
+ Experience in sales, supplements, health, or nutrition is a plus.
**SKILLS:**
+ Proficiency in multiple languages, particularly Spanish, is a plus.
+ Excellent time management skills- punctual, consistent attendance, and awareness of daily shifts.
+ Expert level knowledge of policies and procedures.
+ Exceptional interpersonal skills and communication skills.
+ Excellent critical thinking, ability to observe and actively listen.
+ Excellent de-escalation, manage difficult conversations with professionalism and poise.
+ Self- starter/ self-motivation/ discipline.
+ Time management and adaptability to changing needs.
+ Receptive to constructive feedback.
+ Ability to organize a large amount of information.
+ Can work independently and in a team environment.
**This position will be either a remote or hybrid role based on the selected candidate's geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.**
The approximate pay range for this position is $40,000 to $45,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com ( ).
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1- .
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at Requisition: 359746

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: .
It's not just about your career. or your job title.it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters.do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
**Summary:** Like a CSR (Customer Service Representative) I, a CSR II provides the same core customer service support to the organization by responding to customer inquiries about product, price and lead time; accepts, verifies, enters and confirms customer orders; may process warranty and/or return orders and related reimbursements.
This position is normally filled by advancement from CSR I, or, when filled from the outside, requires prior experience. A CSR II works under general supervision and, within a framework of established procedures, is expected to perform a wide variety of general duties with only occasional instruction or assistance. Adequate performance at this level requires a knowledge of VBI's policies and procedures, and the ability to choose among alternatives in solving problems. Additionally, a CSR II should show a fair level of familiarity with Vapor products and know how to view exploded bills-of-material to determine component part numbers.
A CSR II is expected to work productively even in the absence of a supervisor or manager. Employees in this class may be called upon to resolve difficult, sensitive or more complex functions with little supervisory input. Work is normally reviewed only on completion and for overall results.
**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
+ Receives, processes and verifies the accuracy of orders from customers utilizing VBI's Oracle system and customer purchase orders.
+ Knowledgeable and able to process Commercial, International and Transit & Bus/Relay orders.
+ Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
+ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem and most appropriate solution; following up to ensure resolution.
+ Ensures and provides quality service to both internal and external customers.
**Education/Experience:**
Associates Degree or equivalent, with a minimum three to five years progressive customer service experience
Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles.people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

100791
1075 Carolina Drive, West Chicago, Illinois 60185
_TruGreen_ _accepts applications on an ongoing basis._
**Job Description**
Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.
At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.
#BeTruGreen and find yourself with a satisfying and rewarding career.
**What's In it for YOU!**
+ Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
+ Competitive wages
+ Opportunities to grow your career
+ Affordable medical and prescription drug plans
+ Financial health resources, including 401k
+ Training & Development
+ Paid Time Off/Sick Leave
**Your Responsibilities**
You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.
**Job Requirements**
+ High standards for excellence, integrity and customer service
+ Excellent customer service skills
+ Ability to resolve conflict in a professional and decisive manner
+ Foundational sales skills to upsell products and services to meet customer needs
+ Written and verbal communication skills for professional business interactions
+ Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
+ Familiarity with social media applications (Facebook, Instagram, LinkedIn)
+ Ability to learn and apply general knowledge of the company, products and services
+ Ability to read, comprehend and adhere to instructions, processes and procedures
+ Keen attention to detail
+ Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
+ Good organizational and time management skills, including punctuality for on-time attendance
+ Ability to work independently under general supervision and collaboratively as part of a team
+ Ability to talk and type simultaneously when interacting with customers
+ High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
+ Associate degree from a two-year college or technical school preferred
As America's number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can _Live Life Outside_ .
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._
**Pay Ranges**
$29,053.00 - $52,294.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer,

100791
1030 International Parkway, Woodridge, Illinois 60517
_TruGreen_ _accepts applications on an ongoing basis._
**Job Description**
Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.
At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.
#BeTruGreen and find yourself with a satisfying and rewarding career.
**What's In it for YOU!**
+ Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
+ Competitive wages
+ Opportunities to grow your career
+ Affordable medical and prescription drug plans
+ Financial health resources, including 401k
+ Training & Development
+ Paid Time Off/Sick Leave
**Your Responsibilities**
You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.
**Job Requirements**
+ High standards for excellence, integrity and customer service
+ Excellent customer service skills
+ Ability to resolve conflict in a professional and decisive manner
+ Foundational sales skills to upsell products and services to meet customer needs
+ Written and verbal communication skills for professional business interactions
+ Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
+ Familiarity with social media applications (Facebook, Instagram, LinkedIn)
+ Ability to learn and apply general knowledge of the company, products and services
+ Ability to read, comprehend and adhere to instructions, processes and procedures
+ Keen attention to detail
+ Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
+ Good organizational and time management skills, including punctuality for on-time attendance
+ Ability to work independently under general supervision and collaboratively as part of a team
+ Ability to talk and type simultaneously when interacting with customers
+ High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
+ Associate degree from a two-year college or technical school preferred
As America's number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can _Live Life Outside_ .
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._
**Pay Ranges**
$30,436.00 - $54,785.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer,

Responsibilities:
-Assist with ordering vehicles, assist with anything customer service related
-High volume internal communication
-Utilize MS teams daily and communication often with internal and external customers
-Answer a high volume of customer emails and case management within SalesForce
-Contacting drivers by phone or e-mail to gather missing information
Skills & Qualifications
-2+ years of customer service experience (Office)
-Strong written and email communication
-Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences
-Strong computer savvy skills (Will work in multiple databases and monitors)
-Basic Excel
-Achieved a HS Diploma
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Jul 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.