206 Customer Service jobs in Loveland
Front Desk Agent
80538 Loveland, Colorado
Stonebridge Companies
Posted 21 days ago
Job Viewed
Job Description
City, State:
Loveland, Colorado
$16 to $17 per hour, depending on experience.
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
WORK ENVIRONMENT:
The work environment normally entails the following:
•Indoor work environment
•May be exposed to and use of cleaning chemicals throughout the shift
•Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
•Stand more than 2/3 of the time
•Walk less than 1/3 of the time
•Sit less than 1/3 of the time
•Lift up to 15 lbs
•Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Loveland, Colorado
$16 to $17 per hour, depending on experience.
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Operate the front desk according to standard operating procedures and with exceptional guest service.
- Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
- Check registration (folio) cards for completeness, accuracy, and legibility.
- Maintain accurate cash sheet. Responsible for cash drawer balancing.
- Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
- Know emergency procedures and how to respond.
- Never say a guest's room number out loud.
- Be knowledgeable of hotel promotions.
- Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
- Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
- Complete daily reports, audits correspondences etc. as required by your shift.
- Keep lobby and office area clean at all times,
- Set wake-up calls as dictated by your shift.
- Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
- Take and confirm credit cards for validity and acceptability.
- Lock and secure area if leaving the front desk, even if it is for a moment!
- Create incident reports for guest injuries / issues when required.
- Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
- Take and record reservations with accuracy. Confirm as requested.
- Resolve guest complaints.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
- Demonstrates accuracy and thoroughness.
- Monitors own work to ensure quality.
- Provides the best possible service to clients and customers.
- Meets or exceeds productivity standards.
- Produces adequate volume of work efficiently in a specific time.
- Responds to requests for service and assistance.
- Demonstrates the desire and ability to provide high quality service to both internal and external customers.
- Solicits customer feedback to improve service.
- Asks for and offers help when needed.
- Includes appropriate people in decision-making.
- Takes responsibility for own actions.
- Performs work with little or no supervision; works independently.
- Can be relied upon regarding task completion and follow up.
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to speak English fluently.
- Ability to interpret and perform basic computer and POS system functions.
WORK ENVIRONMENT:
The work environment normally entails the following:
•Indoor work environment
•May be exposed to and use of cleaning chemicals throughout the shift
•Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
•Stand more than 2/3 of the time
•Walk less than 1/3 of the time
•Sit less than 1/3 of the time
•Lift up to 15 lbs
•Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
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0
Customer Service Advisor
80551 Windsor, Colorado
Cobblestone Auto Spa Car Wash
Posted 1 day ago
Job Viewed
Job Description
JOB TITLE:
Customer Service Advisor
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time
LOCATION:
Site
REPORTS TO:
Site Manager, Assistant Site Manager, or Lube Manager (varies based on
business need)
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
Knowledge
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: and
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Service Advisor
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time
LOCATION:
Site
REPORTS TO:
Site Manager, Assistant Site Manager, or Lube Manager (varies based on
business need)
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
- Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
- Identify customer needs through open-ended questions and active listening
- Educate customers on available wash and detail packages, highlighting features, benefits, and value
- Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
- Promote and sell memberships, including Fast Pass and Unlimited programs
- Present and explain current promotions and incentives to encourage additional purchases
- Assist customers with payment transactions at the kiosk and answer general inquiries
- Overcome objections with professionalism and empathy to guide customers to the best solutions
- Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
- Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
- Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
- Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
- Perform other duties as assigned to support the team and site performance
- High School Diploma or equivalent preferred, not required
- Prior customer service or sale experience preferred, not required
- Must be able to successfully pass a background check in accordance with company policies and applicable laws
- Must be at least 16 years of age (or older where required by law or safety regulations)
- Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge
- Basic understanding of customer service principles and practices
- Familiarity with point-of-sale systems
- Awareness of Spotless Brands' wash services, detain offerings, and membership options
- General knowledge of company policies and operational procedures
- Excellent communication skills, including active listening and clear, persuasive speaking skills
- Strong customer service and people skills; ability to build rapport quickly
- Sales-minded with the ability to highlight value and drive conversions
- Effective organizational and time management skills
- Ability to multitask in a fast-paced, customer-facing environment
- Ability to work independently while remaining team focused
- Ability to remain calm and professional under pressure or high-volume periods
- Ability to adapt communication style to meet different customer needs and personalities
- Ability to operate or learn to operate point-of-sale and kiosk systems
- Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Use of personal protective equipment (gloves, eyewear, etc. ) as required
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: and
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
View Now
1
Customer Service Advisor
80516 Erie, Colorado
Cobblestone Auto Spa Car Wash
Posted 1 day ago
Job Viewed
Job Description
JOB TITLE:
Customer Service Advisor
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time
LOCATION:
Site
REPORTS TO:
Site Manager, Assistant Site Manager, or Lube Manager (varies based on
business need)
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
Knowledge
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: and
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Service Advisor
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time
LOCATION:
Site
REPORTS TO:
Site Manager, Assistant Site Manager, or Lube Manager (varies based on
business need)
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
- Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
- Identify customer needs through open-ended questions and active listening
- Educate customers on available wash and detail packages, highlighting features, benefits, and value
- Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
- Promote and sell memberships, including Fast Pass and Unlimited programs
- Present and explain current promotions and incentives to encourage additional purchases
- Assist customers with payment transactions at the kiosk and answer general inquiries
- Overcome objections with professionalism and empathy to guide customers to the best solutions
- Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
- Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
- Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
- Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
- Perform other duties as assigned to support the team and site performance
- High School Diploma or equivalent preferred, not required
- Prior customer service or sale experience preferred, not required
- Must be able to successfully pass a background check in accordance with company policies and applicable laws
- Must be at least 16 years of age (or older where required by law or safety regulations)
- Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge
- Basic understanding of customer service principles and practices
- Familiarity with point-of-sale systems
- Awareness of Spotless Brands' wash services, detain offerings, and membership options
- General knowledge of company policies and operational procedures
- Excellent communication skills, including active listening and clear, persuasive speaking skills
- Strong customer service and people skills; ability to build rapport quickly
- Sales-minded with the ability to highlight value and drive conversions
- Effective organizational and time management skills
- Ability to multitask in a fast-paced, customer-facing environment
- Ability to work independently while remaining team focused
- Ability to remain calm and professional under pressure or high-volume periods
- Ability to adapt communication style to meet different customer needs and personalities
- Ability to operate or learn to operate point-of-sale and kiosk systems
- Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Use of personal protective equipment (gloves, eyewear, etc. ) as required
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: and
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
View Now
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