152 Customer Relations jobs in Fuquay Varina

Join to apply for the Customer Support Engineer role at VAST Data Join to apply for the Customer Support Engineer role at VAST Data VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history. Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer. The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems. The Role Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure. Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed Submit and manage Feature Requests and/or Bugs into product marketing and development teams. Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations. Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products. Support and guide VAST data account teams on account technical status and activities. Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction Requirements: Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions. Ability to manage own time and case load with rapidly changing priorities Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world. Knowledge and working experience in common Linux system administration tasks and Linux OS in general. Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting Scripting and programming - bash scripting is required; must be familiar with one or more other programming language Significant experience required in the areas of file systems and scale-out NAS Implementation An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing. Excellent business written and verbal communication and presentation skills. An advantage to candidates that have hands-on lab and hardware management experience. An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up. MS or B.Sc. in CS, CE, EE or related fields. Ability to travel. To be successful in this role, you will need to travel around 20% of the time. Rotational weekend shift once every 8-12 weeks and occasional holiday coverage. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at VAST Data by 2x Sign in to set job alerts for “Customer Support Engineer” roles. Customer Services Support Operator - Cary, NC, 27511 Senior Customer Success Engineer (Tuesday - Saturday shift: 9am-6pm ET) Morrisville, NC $119,500.00-$79,300.00 6 days ago Senior Customer Success Engineer (1st shift: Monday - Friday 9am-6pm ET) Raleigh, NC 80,000.00- 85,000.00 4 days ago Raleigh, NC 80,000.00- 85,000.00 22 hours ago Morrisville, NC 80,000.00- 85,000.00 4 days ago Raleigh, NC 80,000.00- 85,000.00 5 days ago Durham, NC 52,500.00- 91,100.00 3 weeks ago Morrisville, NC 80,000.00- 85,000.00 1 day ago Morrisville, NC 80,000.00- 85,000.00 4 days ago Senior Customer Success Engineer (Monday-Friday shift: 9am-6pm ET) Senior Customer Success Engineer (2nd shift: 12pm-9pm ET) Customer Service Engineer 3 - Dallas, TX Cary, NC 72,200.00- 108,300.00 2 weeks ago Cary, NC 72,200.00- 108,300.00 2 months ago Cary, NC 72,200.00- 108,300.00 1 week ago Morrisville, NC 80,000.00- 85,000.00 1 day ago Cary, NC 56,600.00- 84,900.00 2 weeks ago Cary, NC 52,056.00- 80,500.00 3 weeks ago Cary, NC 65,600.00- 98,400.00 2 months ago Customer Service Engineer 2 - Grand Rapids, MI Cary, NC 56,600.00- 84,900.00 2 months ago Customer Service Engineer 2 - Dallas, TX Cary, NC 56,600.00- 84,900.00 4 months ago Customer Service Engineer 3 - Chicago, IL Cary, NC 72,200.00- 108,300.00 4 months ago Customer Service Engineer 2 - Dallas, TX Cary, NC 62,200.00- 93,300.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Job Description

Computer World Services Corp (CWS) is seeking a skilled Customer Support Technician (Hardware) to provide comprehensive support for computer systems and hardware. The role involves reviewing system capabilities, configuring user interfaces, resolving hardware issues, and ensuring optimal user satisfaction. The ideal candidate will have extensive experience providing Tier 1-3 support, with strong expertise in PC hardware and Microsoft Office applications.

Key Tasks and Responsibilities

System Review and Configuration:

• Analyze computer systems and capabilities to configure appropriate interfaces tailored to user requirements.
• Optimize hardware performance and usability for end users.

• Prepare detailed reports and studies concerning hardware problems and issues.
• Ensure problems are accurately identified and implement solutions that address user requirements.
• Provide Tier 1-3 desktop support for PC users, including VIP-level support as needed.

• Develop functional requirements and specifications for hardware acquisitions.
• Ensure hardware solutions align with organizational goals and user needs.

• Assist users in troubleshooting and resolving hardware and software-related issues.
• Provide guidance and training on hardware use and Microsoft Office applications.

• Maintain records of hardware issues, resolutions, and user requests.
• Prepare and present reports to stakeholders detailing findings and recommendations.

• 5-7 years of experience in desktop and user support, including Tier 1-3 and VIP support.

• Strong proficiency in PC hardware, including setup, configuration, and troubleshooting.
• Expertise in Microsoft Office applications (MS Office Master Certification preferred).
• Familiarity with system performance optimization and interface configuration.

• Excellent problem-solving and analytical abilities.
• Strong verbal and written communication skills for interaction with diverse user groups.
• Customer-focused mindset with the ability to adapt to varying user needs.

• Experience with hardware lifecycle management, including acquisition, deployment, and decommissioning.
• Knowledge of ITIL or similar frameworks for IT service management.
• Familiarity with remote support tools and technologies.

• Expertise in Microsoft Office applications (MS Office Master Certification preferred).
• ITIL certification v4 preferred.

• Ability to obtain Public Trust clearance.

• Potential hybrid work available for this position.

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

This is a Remote role (Call Center).

• Full-Time: Monday-Friday 8:00am to 4:30 pm EST

• Comfortable working in a high-volume production environment.

• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status

• Documenting information in multiple platforms using two computer monitors.

• Proficient in Microsoft office (including Word and Excel)

You will:

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%

• Answering release of information related telephone calls and inquiries accurately and timely.

• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.

• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.

• Follow all department and/or site specific processes and procedures accordingly.

• Meet and maintain the department’s productivity and quality assurance expectations.

• Responsible for following all company policies and procedures as posted or communicated by management.

• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.

• Maintains a high level of professionalism and good rapport with co-workers and members of management

• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.

• Performs work in accordance with the training and direction provided and adheres to facility specific procedures

• Attends mandatory employee in-service meetings and/or training sessions, if so directed

• Maintain an acceptable attendance record and reports to work as scheduled.

• Performs other duties as assigned.

What you will bring to the table:

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)

• Friendly, professional manner of communication. Good customer service skills.

• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.

• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents

• Ability to stay organized while working quickly. Strong attention to detail is also required.

• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)

• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $15.00 - $8.32.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:

15—$1 .32 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at . We will review your request for reasonable accommodation on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy ( .

We are looking for a skilled and driven Automation & Customer Support Engineer to join our team and support the operation, maintenance, and continuous improvement of Colorbiotics equipment in the field. This hands-on role is critical in ensuring our machines are reliable, safe, and functioning at optimal performance levels. You'll serve as both a technical expert and a customer-facing representative, with responsibilities ranging from installation and troubleshooting to providing valuable feedback for product development.

If you're passionate about problem-solving, innovation, and making a real-world impact through engineering, this is the role for you.

• Install, calibrate, maintain, and repair Colorbiotics equipment at customer sites
• Troubleshoot mechanical and electrical issues, coordinating part orders and replacements as needed
• Deliver real-time feedback and field insights to engineering and product development teams
• Provide excellent customer support, ensuring equipment users receive training and technical guidance
• Maintain comprehensive service records while adhering to safety protocols
• Support sales efforts with technical consultation and customer engagement
• Uphold high standards of service and performance across all operations
• Must be willing and able to travel up to 50% of the time (East Coast)
  

Technical Knowledge

• Ability to read and interpret blueprints and electrical schematics
• Familiarity with preventative maintenance protocols
• Understanding of diesel components, hydraulic systems, and welding/metal fabrication
• Experience working with electronic and electromechanical systems

Education & Experience

• High school diploma required
• Vocational/technical training in mechanical or electrical systems
• Associate degree in Ag Power Technology, Automated Systems Technology, Electromechanical Maintenance Technology, or related field preferred
• Bachelors degree in Agriculture Systems Technology, Mechanical Systems Technology, Systems Technology Management, or related field is a plus
• Equivalent experience may be considered in place of formal education

Why Join Us?

• Work with cutting-edge equipment in a hands-on, dynamic role
• Be part of a company focused on innovation and continuous improvement
• Collaborate with a supportive team that values your technical insights
• Competitive salary and benefits package
• Opportunities for growth and professional development
• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Professional Development Opportunities
• Employee Referral Program & More!

Colorbiotics, a Sika company, fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication andmaintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Join to apply for the Senior Customer Support Engineer role at Celonis Join to apply for the Senior Customer Support Engineer role at Celonis We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Centre. Our support engineers are familiar with the common challenges organizations face when deploying Celonis software and are able to quickly diagnose and support the questions regarding product-related issues our customers face and provide technical support for Celonis Process Management and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and you will be based in Raleigh, North Carolina. The Role: As a core function of the position, you will be responsible for the analysis, diagnosis, and recovery of complex technical issues. This will involve close engagement and interaction with our Product and Engineering teams and at times our customers. The work you’ll do: Provide in-depth technical support for customer issues across one or more product areas of the Celonis platform Drive and resolve complex Tickets according to ITSM processes Qualify problems or defects for close collaboration with Celonis Development and Product Management Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organisation The qualifications you need: An education in the field of IT, Computer Science, Engineering, or similar. First experience working as Technical Support Engineer, ideally experience handling complex technical issues. A fundamental working ability of heterogeneous Linux/Unix systems. Knowledge in one or more areas: SSO, JKS, Docker, Kubernetes, Datadog, Have a structured approach to analyse and resolve issues Ideally, experience with database systems and SQL Experience with AWS and / or MS Azure. Customer contact experience, communication and service-oriented. A thirst to learn and like bringing ideas to the table. Visa sponsorship is not offered for this role. What Celonis Can Offer You: Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business. Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities. Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here. Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs. Connect and Belong: Find community and support through dedicated inclusion and belonging programs. Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future. Collaborate Globally: Join a dynamic, international team of talented individuals. Empowered Environment: Contribute your ideas in an open culture with autonomous teams. About Us: Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video. Celonis Inclusion Statement: At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen. Your Privacy: Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process. Please be aware of common job offer scams, impersonators and frauds. Learn more here. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Celonis by 2x Get notified about new Senior Customer Support Engineer jobs in Raleigh, NC . Junior Business Systems Administrator (Salesforce) Raleigh-Durham-Chapel Hill Area $55.00-$0.00 5 hours ago Senior HPC Support Engineer - InfiniBand and NVLink Durham, NC 108,000.00- 201,250.00 2 weeks ago Cary, NC 70,000.00- 80,000.00 2 weeks ago Windows System Administrator (Senior-Level) Durham, NC 122,000.00- 231,000.00 2 weeks ago Creedmoor, NC 100,000.00- 125,000.00 2 weeks ago Raleigh, NC 85,000.00- 90,000.00 5 days ago Senior Customer Success Engineer (2nd shift: 12pm-9pm ET) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Job Description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Support Technician - Tier II VIP to provide advanced technical support for VIP users and high-touch clients. This role is critical in ensuring the seamless operation of IT systems and user satisfaction through professional and timely resolution of technical issues. The ideal candidate will possess in-depth technical expertise, excellent communication skills, and a proactive approach to troubleshooting and customer service.

Key Tasks and Responsibilities

Technical Support:

• Provide phone, email, web, and in-person support for IT issues, including e-mail, directories, operating systems, desktop applications, and custom applications deployed under this contract.
• Serve as the first point of contact for troubleshooting hardware/software issues, supporting both PC and Mac systems, and resolving printer problems.
• Deliver VIP and high-touch Tier 2+ support, ensuring prompt and professional assistance to executives and high-priority users.

• Assist with configuration, operation, and optimization of IT systems and assets.
• Perform system capacity analysis, planning, and resource utilization optimization.
• Provide guidance to users in accessing and using business systems effectively.

• Deliver exceptional customer service while clearly communicating technical solutions to users with varying levels of technical expertise.
• Follow up with users to confirm issue resolution and maintain a positive support experience.

• Stay informed about system updates, configurations, and newly deployed applications under the contract.
• Provide users with best practices and guidance to optimize system use and prevent recurring issues.

• Build, configure, and maintain desktop and endpoint devices.
• Perform advanced hardware repairs, including Tier 3+ physical support and Dell hardware

• Accurately log issues, solutions, and resolutions in the ticketing system.
• Contribute to maintaining and enhancing knowledge base articles for frequently encountered issues.

• Minimum of 5-7 years of experience in IT support roles, particularly in high-touch, VIP environments.
• Expertise in supporting complex IT requirements and high-demand users.
• Advanced knowledge of operating systems, desktop and endpoint device management, and hardware troubleshooting.

• Experience with ticketing systems (e.g., ServiceNow, Zendesk, or Jira).
• Familiarity with remote support tools and methodologies.
• Proven ability to manage and resolve escalated support issues with professionalism and efficiency.
• Experience with system capacity analysis and planning.
• Excellent interpersonal and communication skills to interact effectively with users at all organizational levels.

• Microsoft Certified Professional (MCP)
• CompTIA A+
• Dell Certified Systems Engineer
• ITIL certification v4 preferred.

• Ability to obtain Public Trust clearance.

• Potential hybrid work available for this position.

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Support Technician - Tier II VIP to provide advanced technical support for VIP users and high-touch clients. This role is critical in ensuring the seamless operation of IT systems and user satisfaction through professional and timely resolution of technical issues. The ideal candidate will possess in-depth technical expertise, excellent communication skills, and a proactive approach to troubleshooting and customer service.

• Provide phone, email, web, and in-person support for IT issues, including e-mail, directories, operating systems, desktop applications, and custom applications deployed under this contract.
• Serve as the first point of contact for troubleshooting hardware/software issues, supporting both PC and Mac systems, and resolving printer problems.
• Deliver VIP and high-touch Tier 2+ support, ensuring prompt and professional assistance to executives and high-priority users.

• Assist with configuration, operation, and optimization of IT systems and assets.
• Perform system capacity analysis, planning, and resource utilization optimization.
• Provide guidance to users in accessing and using business systems effectively.

• Deliver exceptional customer service while clearly communicating technical solutions to users with varying levels of technical expertise.
• Follow up with users to confirm issue resolution and maintain a positive support experience.

• Stay informed about system updates, configurations, and newly deployed applications under the contract.
• Provide users with best practices and guidance to optimize system use and prevent recurring issues.

• Build, configure, and maintain desktop and endpoint devices.
• Perform advanced hardware repairs, including Tier 3+ physical support and Dell hardware.

• Accurately log issues, solutions, and resolutions in the ticketing system.
• Contribute to maintaining and enhancing knowledge base articles for frequently encountered issues.

• Minimum of 5-7 years of experience in IT support roles, particularly in high-touch, VIP environments.
• Expertise in supporting complex IT requirements and high-demand users.
• Advanced knowledge of operating systems, desktop and endpoint device management, and hardware troubleshooting.

• Experience with ticketing systems (e.g., ServiceNow, Zendesk, or Jira).
• Familiarity with remote support tools and methodologies.
• Proven ability to manage and resolve escalated support issues with professionalism and efficiency.
• Experience with system capacity analysis and planning.
• Excellent interpersonal and communication skills to interact effectively with users at all organizational levels.

• Microsoft Certified Professional (MCP)
• CompTIA A+
• Dell Certified Systems Engineer
• ITIL certification v4 preferred.

• Ability to obtain Public Trust clearance.

• Potential hybrid work available for this position.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.