413 Helpdesk Support jobs in Baltimore
Information Technology Support
Posted 13 days ago
Job Viewed
Job Description
Job Location
Linthicum MD Corporate - Linthicum, MD
Position Type
Full Time
Salary Range
$19.23 - $21.64 Hourly
Description
Information Technology (IT) Support Staff provides all desktop computing, hardware, software and peripherals support to all of our employees. The position requires timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the System Administrator to provide resolution. The IT Support Staff will be expected to take ownership of assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem.
Essential Job Functions:
Specific tasks will include, but are not limited to, the following:
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Configure, install and update desktops, laptops, PDAs, peripherals, networks, and related software.
- Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware.
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.
- Makes repairs and corrections on computer systems, hardware and software, and peripheral equipment where required.
- Receive and respond to incoming calls, e-mails, and helpdesk tickets regarding information technology issues.
- Assist in IT administrative tasks (backup and recovery and servers maintenance)
- Maintain an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.
- Support development and implementation of new projects and new hardware installations.
- Assist in Application administration such as creating/terminating users.
- This position may require occasional overtime and travel.
- The IT Support Staff is expected to maintain satisfactory attendance and report to work on time every day.
- Additional tasks as assigned.
Working Conditions Information:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Diversity and Inclusion:
At NFM Lending we are a diverse team of champions, industry pioneers and action leaders. We draw on the differences in who we are, what we've experienced, and how we navigate the mortgage industry with focused intention. We work to attract, develop, engage, advance and retain a high performing workforce through fostering an inclusive culture where everyone can join in the journey to success. EOE.
The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.
Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link:Benefits and Total Rewards
Helpdesk / Technical Support Specialist (ONSITE)
Posted today
Job Viewed
Job Description
Trigyn's direct government client has a long-term need for Helpdesk Support Consultant in Baltimore, MD (ONSITE). The particulars of the position are as follows.
Skills and capabilities: • Proficient in MS Office products, basic software troubleshooting • Experience with imaging using various tools (Microsoft Deployment Toolkit; Symantec Ghost, Clonezilla) • Ability to troubleshoot various applications and apply fixes to images prior to deployment • Knowledge of TCP/IP • Able to configure DHCP services on Windows server to image PCs over network • Knowledge of computer hardware. • Knowledge in basic Inventory/asset management • Ability to move equipment and lift 30 pounds
BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!
TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER
About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.
Customer Service Representative
Posted 8 days ago
Job Viewed
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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