695 Call Center jobs in Acalanes Ridge

Call Center Manager
NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements will be considered.
Transdev is hiring for a Call Center Manager in Los Angeles, CA. As the Call Center Manager, you will directly oversee call center personnel to ensure a positive work environment and effective daily operations. You will serve our customers and clients by developing and implementing best call center methods and procedures. You will also be asked to make suggestions for system and process improvement using your knowledge of daily Call Center Operations.
Transdev is proud to offer:
+ Competitive compensation package of minimum $60,000 - maximum $75,000
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, and voluntary long-term disability.
Benefits may vary depending on the location policy. The above represents the standard Corporate Policy
Key Responsibilities:
+ Establish a high standard for productivity, quality, and customer service, as well as define user guidelines.
+ Develop company systems for customer interaction and voice response, and control the implementation process.
+ Summarize, collect, and analyze call center trends and data for regular performance reports.
+ Manage and improve call center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
+ Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
+ Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
+ Prepares call center performance reports by collecting and analyzing call agents' data.
+ Evaluates individual performance reviews and overall team effectiveness with upper management.
+ Help call agents with challenging customer service issues.
+ Monitors team performance and provide tools if necessary.
+ Determines call center operational strategies by evaluating team results and objectives.
+ Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
+ Presents monthly and annual call center action plans and objectives.
+ Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and active participation in team projects.
Qualifications:
+ Bachelor's Degree preferred
+ 3+ years of supervisory experience
+ Customer service and Call center experience preferred
+ Motivated self-starter
+ Excellent verbal communication skills
+ 3+ years of call center experience preferred
Physical Requirements:
The essential functions of this position require the ability to:
+ Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
+ Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 5720
Pay Group: VDD
Cost Center: NONE
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

Call Center Manager
At Transdev, we have built a strong culture of safety, professionalism, and commitment to Diversity, Equity, and Inclusion (DEI). We expect all team members to champion our Company standards of conduct while fostering an inclusive and collaborative work environment.
The Call Center Manager is responsible for leading a team of Paratransit Reservationists and overseeing daily service performance, ensuring the seamless execution of missions requested by our client. This role focuses on team leadership, operational efficiency, and delivering high-quality results.
As a Call Center Manager, you will not only help drive operational excellence but also contribute to meaningful advancements in transportation that impact our community.
Transdev is proud to offer:
Non-CBA Position:
+ Competitive compensation package of minimum $80,000 - Maximum $89,000
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Recruiting, hiring, and training of qualified personnel.
+ Collect, analyze, and summarize call center trends and data for regular performance reporting.
+ Manage and improve call center performance through monitoring, resolution, audits and quality assurance measures.
+ Managing a 24/7 call center and overseeing all call center performance metrics
+ Promotes and ensures acceptance of passenger feedback on service quality improvements
+ Develop presentations for advisory boards and other key stakeholders
+ Fosters a cooperative and friendly workplace, promoting accountability, respect and collaboration
+ Produces necessary reports and generates appropriate data to management in a timely manner
+ Participate in management team meetings and works collaboratively with every department to meet goals
+ Ensure compliance by all employees with health and safety policies
Qualifications:
The ideal candidate shall have a degree from a four-year accredited college or university which specializes in transportation, business management, business administration, computer science or related field.Other 4-year degree programs will also be considered.In lieu of a 4-year college degree, qualified candidates must have a high school diploma and progressively responsible experience in a public transit or call center environment.The ideal candidate will demonstrate prior management of a mid-sized (50 call center representatives) office and possess knowledge of and experience in working in a fast-paced paratransit operating environment serving the public with a history of increasing responsibilities.The candidate must have experience and ability in coaching, supervising and guiding direct reports.Candidate shall possess working knowledge of the transportation requirements of the Americans with Disabilities Act of 1990 (as amended) and other related legislation and regulations.Experience working with the seniors and individuals with a disability will be a requirement of this position.
Work Schedule: Position is full-time, mostly Monday - Friday, 8 AM to 5 PM, but candidate will be responsible for a 7-day, 24-hour call center and must be flexible and able to work non-traditional business days and hours including early mornings, evenings, nights, weekends and some holidays. This position will be required to work approximately 1-2 weekend days per month.
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: General Managers / Asst General Managers / Ops Managers
Job Type: Full Time
Req ID: 5589
Pay Group: YR8
Cost Center: 5840
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

Description & Requirements

Maximus is currently hiring for a Call Center Supervisor to support our Louisiana Enrollment Broker team. This is a remote opportunity. The Call Center Supervisor is responsible for managing a remote team of 10-12 colleagues. The Call Center Supervisor will support a team of Enrollment Broker to help our customers with their Medicaid applications.

At Maximus we offer a wide range of benefits to include:
- Work/Life Balance Support - Flexibility tailored to your needs!
- Competitive Compensation - Bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

- 6 months of Call Center Supervisor experience supporting a remote team required.
- Medicaid or health plan experience preferred.
- Must be willing and able to work Monday- Friday 9:00am-6:00pm Eastern Standard Time (EST).
- Microsoft application experience required.

Home Office Requirements:
- Internet speed of 25mbps or higher required (you can test this by going to />- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

44,800.00

Maximum Salary

$

55,000.00

Description & Requirements

Maximus is looking to fill a Bilingual Non-Surge Supervisor position. This position supports our CDC INFO program. The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards. It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments. This role requires fluency in both English and Spanish , including the ability to read, write, and speak both languages.

***Must be available to work Monday - Friday shift 11:30am-8pm EST.***

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Essential Duties and Responsibilities:

- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and contact center activities as required

- Support and enforce contact center expectations

- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work

- Assist direct reports with escalated issues or cases as needed

- Perform other duties as assigned by leadership.

Minimum Requirements:

- Bachelor's degree in relevant fields of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Ability to manage a high level of confidentiality

- Proficient in Microsoft office suite

- Excellent organizational, written, and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Must be able to remain in a stationary position for an extended period of time

- Ability to speak and read English and Spanish clearly, professionally, and fluently

Home Office Requirements:

- Hardwired internet (ethernet) connection.

- Internet download speed of 25mbps single upload or higher required (you can test this by going to Private work area and adequate power source.

- Video calls may be requested on occasion.

This position you will need to use your own device personal computer or laptop for training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide you equipment to use.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

CDC INFO experience preferred

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

44,000.00

Maximum Salary

$

48,500.00

We are so glad you are interested in joining Sutter Health!
**Organization:**
SPMF-Sutter Pacific Medical Foundation - South
**Position Overview:**
Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.
** Schedule: Monday - Friday 8 am - 5 pm (subject to change) **
** Preferred Experience: EPIC and medical call center **
**Job Description** :
**EDUCATION:**
_Equivalent experience will be accepted in lieu of the required degree or diploma._
HS Diploma or equivalent education/experience
**TYPICAL EXPERIENCE:**
1 year of recent relevant experience.
**SKILLS AND KNOWLEDGE:**
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ensure the privacy of each patient's Protected Health Information (PHI).
Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.
#LI-GO1
**Job Shift:**
Days
**Schedule:**
Full Time
**Shift Hours:**
8
**Days of the Week:**
Monday - Friday
**Weekend Requirements:**
None
**Benefits:**
Yes
**Unions:**
No
**Position Status:**
Non-Exempt
**Weekly Hours:**
40
**Employee Status:**
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $29.45 to $36.81 / hour
_The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._ _?_

We are so glad you are interested in joining Sutter Health!
**Organization:**
SPMF-Sutter Pacific Medical Foundation - South
**Position Overview:**
Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.
** Schedule: Monday - Friday 8 am - 5 pm (subject to change) **
** Preferred Experience: EPIC and medical call center **
**Job Description** :
**EDUCATION:**
_Equivalent experience will be accepted in lieu of the required degree or diploma._
HS Diploma or equivalent education/experience
**TYPICAL EXPERIENCE:**
1 year of recent relevant experience.
**SKILLS AND KNOWLEDGE:**
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ensure the privacy of each patient's Protected Health Information (PHI).
Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.
#LI-GO1
**Job Shift:**
Days
**Schedule:**
Full Time
**Shift Hours:**
8
**Days of the Week:**
Monday - Friday
**Weekend Requirements:**
None
**Benefits:**
Yes
**Unions:**
No
**Position Status:**
Non-Exempt
**Weekly Hours:**
40
**Employee Status:**
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $29.45 to $36.81 / hour
_The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._ _?_

Patient Services Representative-Ambulatory- Primary Call Center
+ San Leandro, CA
+ Fairmont Hospital
+ AMB Call and Referral Center
+ Full Time - Varies
+ $30.13 - $7.10/HR
+ Req #:42286-31359
+ FTE:1
+ Posted:August 7, 2025
**Summary**
**SUMMARY:**
Under general supervision, the Patient Services Representative (PSR) provides a specialized clerical support service to the various clinic registration units and screen patients for possible eligibility into various financial programs. Specially trained to perform the patient registration and less complex enrollment of eligible patients into various financial assistance programs. PSRs are also a part of the ambulatory care team and support the day to day functions of the clinic practice and team-based care. The PSRs may be required to work in alternate locations as necessary. Program enrollment responsibilities include but are not necessarily limited to the following:), Childhood Health and Disability Program (CHDP), Charity (AHS's Charity Program), Presumptive Eligibility (PE), and Cancer Detection Program (CDP). Performs related duties as required.
**DUTIES & ESSENTIAL JOB FUNCTIONS:** NOTE **:** Following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.
1. Provides patient-centered care that is respectful of, and responsive to, individual patient preferences, needs and values. Provides and promotes excellence in customer service for both internal and external customers.
2. Collaborates with patients and other healthcare providers to deliver coordinated, high quality care.
3. Registration and Pre-registration for Ambulatory Care Services; Interview patients to obtain necessary information for billing purposes, financial screening of patients and process documents to establish source of payment, and preparation of registration packets and patient visit. Appointment scheduling in person, and/or on the phone with excellent customer service.
4. Advise patient and/or guarantor of financial obligations; collection and process payments, co-payments and pre-payments for services. Verify insurance program eligibility and coverage for Ambulatory Care Services.
5. Interprets laws and regulations of Federal, State, and County programs and advises patient of eligibility requirements, as well as their rights and obligations in receiving financial services. Assist patient in completing applications and forms, as necessary, and reviews for accuracy and completion.
6. Enter registration and billing information into computer application system following specific guidelines and instructions; retrieve data and prepare variety of reports related to patient census, patient insurance, and financial status.
7. Distribute, complete, and collect forms and documents for Ambulatory Care Services; Provide explanation and education to patients of services and resources available. Determine enrollment options for eligible patients into various financial assistance programs, and enrollment of health coverage programs as needed.
8. Maintain records of unit productivity, patient location, registration and discharge.
9. Inform and advise medical providers of patient's financial status and maintain open communication with Healthcare providers and staff to ensure timely notification of any health conditions or diagnosis that could qualify the patient for programs to assist the patient(s) with their healthcare costs.
10. Assist and respond to patient inquiries regarding Alameda Health System (AHS) health care services; Inform patients of AHS and Ambulatory Care Services policies and procedures, direct patients to appropriate medical service areas.
11. Referral processing as needed to provide timely, accurate, and quality to care and services. Process and submit required authorization and prior authorization forms with Health Plans or Medical/Provider groups as directed by the referring provider. Generate required correspondence/review notification of patients and providers of authorization determination or any barriers leading to scheduled services such as self-pay, continuity of care, and cancellation of schedule. Advises patient/guarantor of financial obligations.
12. Conduct outreach functions to achieve AHS organizational goals and initiatives
13. Utilize and operate standard office equipment, including but not limited to telephone, computers, fax machines, and AHS applications; Electronic Health Record, Financial Billing and Registration, and On-Line resources; Use of Telephone, E-Mail, and other equipment to provide communication and support to patients and AHS employees.
14. Provide backup and coverage support for Ambulatory Care Services as assigned.
15. Participates in performance improvement/quality control activities.
16. Ability to empathize with vulnerable populations and underserved patients.
17. Perform related duties as assigned.
**MINIMUM QUALIFICATIONS:**
Education: High School diploma or equivalent.
Minimum Experience: Demonstrated use of computer and telephone systems, and general navigation through application systems.
Medical Terminology: Preferred, not required
Bilingual: Preferred, not required
_PAY RANGE: 30.13 - 37.10/HR_
_The pay range for this position reflects the base pay scale for the role at Alameda Health System. Final compensation will be determined based on several factors, including but not limited to a candidate's experience, education, skills, licenses and certifications, departmental equity, applicable collective bargaining agreements, and the operational needs of the organization. Alameda Health System also offers eligible positions a generous comprehensive benefits program._
Alameda Health System is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military background.

Description & Requirements

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*

You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.

This position is fully remote; however, you must reside within 75 miles from the Maximus Miami, FL location.

You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.

Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to /> * Private work area and adequate power source

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

- Must be a U.S. Citizen

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

44,800.00

Maximum Salary

$

44,800.00