72 Technical Support jobs in Houston

Reports directly to the PTS Services Line Manager and is responsible for the successful management of automation operations and supervision of automation employees.
Essential duties include the following:

• Champions the company's H.S.E.&T program in all aspects of work performed to provide quality service in a safe and efficient manner.
• Oversees daily activities of automation technical support personnel.
• Ensures compliance with all company policies and procedures.
• Ensures employees perform jobs safely and efficiently.
• Provides guidance and direction to subordinates.
• Sets and monitors performance standards.
• Serves as primary technical resource for all automation projects.
• Provides technical analysis of NDT equipment and systems.
• Manages and/or assists on research and development projects.
• Defines work scopes, budgets, and timeline, develops and reviews technical plans, directs resources of project implementation, and works closely with operations during commissioning and start-up of new NDT equipment.
• Adheres to budgets and deadlines.
• Verifies PLC coding is consistent with PTS standards, is safe and reliable.
• Ensure technicians are properly trained.
• Ensures automation and NDT technical issues are resolved in a timely manner.
• Ensures creation and preservation of technical documents.
• Defines Automation team work instructions, specifications, best practices, and standards.
• Communicates process improvement ideas to management.
• Performs any and all job duties as assigned by supervisory personnel including general labor, as necessary.
• This position is required to perform safety sensitive functions as defined in the CES Drug and Alcohol Plan.

• Provide first-line technical support to customers using Network Manager
• Troubleshoot and resolve support tickets and service requests
• Deliver service packs and software corrections
• Identify and report product defects
• Collaborate with customers to understand and solve their issues
• Share your expertise to support team members
• Maintain high standards of safety, integrity, and accountability
• Contribute to a positive, team-oriented work culture

• Bachelor's or Master's degree in Software, Computer, or Power Engineering (or equivalent experience)
• Experience with SCADA/EMS systems is essential
• Familiarity with Hitachi Energy's Network Manager is a strong plus
• Understanding of Linux/Windows servers and networking equipment is advantageous
• Strong problem-solving and communication skills
• Ability to work effectively in a global, remote-support environment

18 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security and Cybersecurity strategy and our ability to handle these critical customer needs from start to finish In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Product/Process Improvement Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly. Identifies potential defects and escalates to more senior engineers to resolve. Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team. Readiness Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics. Response and Resolution Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research. Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Performs in-depth product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Other Embody our Culture and Values Qualifications Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. Other requirements: Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Additional Or Preferred Qualifications Microsoft Technology Certifications 3+ years of experience working with Microsoft Defender for Office or Office 365. 3+ years of experience providing technical Customer Support in an Enterprise level environment. 3+ years of experience troubleshooting. Knowledge of Messaging/Mail flow technologies. Knowledge of SPAM, Bulk Email, Phishing, and Quarantine technologies. Strong background in Windows based operating systems and applications. Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $68,300 - $37,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 93,200 - 151,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft will accept applications for the role until July 19, 2025. #CES #CSS #SCIM Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Microsoft by 2x Get notified about new Technical Support Engineer jobs in Hawaii, United States . Global System Support Engineer - Regional Site Lead Wastewater Technical Support Engineer (SR-24) Halawa, HI 104,000.00- 166,000.00 1 day ago IT Customer Service & Tech Support , Jr. Joint Base Pearl Harbor-Hickam, HI 25.00- 30.00 1 week ago Hawaii, United States 90,000.00- 145,000.00 7 months ago Hawaii, United States 4,221.00- 4,221.00 3 months ago Systems Engineer (Integration) Level II (Job ID:3893) Joint Base Pearl Harbor-Hickam, HI 87,896.00- 149,163.00 1 week ago Hawaii, United States 153,000.00- 184,000.00 1 week ago Pearl City, HI 105,100.00- 231,100.00 2 months ago Honolulu, HI 72,491.00- 99,675.00 1 month ago We’re unlocking community knowledge in a new way. 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Are you passionate about solving real-world challenges and supporting critical infrastructure? Join Hitachi Energy as a Customer Support Engineer and become a key player in supporting our advanced Network Manager SCADA/EMS/GMS/DMS systems. Based in Houston, Texas, you’ll work with a global team that thrives on collaboration, innovation, and customer success. This is your chance to make a meaningful impact in the energy sector while growing your technical expertise in a supportive and inclusive environment. At Hitachi Energy, we believe in empowering our people. You’ll be part of a diverse, forward-thinking team that values your ideas and supports your professional journey. If you're ready to take on exciting challenges and help shape the future of energy, we want to hear from you! How You’ll Make an Impact Provide first-line technical support to customers using Network Manager Troubleshoot and resolve support tickets and service requests Deliver service packs and software corrections Identify and report product defects Collaborate with customers to understand and solve their issues Share your expertise to support team members Maintain high standards of safety, integrity, and accountability Contribute to a positive, team-oriented work culture Your Background Bachelor’s or Master’s degree in Software, Computer, or Power Engineering (or equivalent experience) Experience with SCADA/EMS systems is essential Familiarity with Hitachi Energy’s Network Manager is a strong plus Understanding of Linux/Windows servers and networking equipment is advantageous Strong problem-solving and communication skills Ability to work effectively in a global, remote-support environment Location Houston, Texas, United States of America Job type Full time Experience Experienced Job function Customer Service & Contact Center Operations Contract Regular Publication date 2025-06-11 Reference number R0093318 About Hitachi Energy Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1- or by sending an email to: . Resumes and applications will not be accepted in this manner. #J-18808-Ljbffr

Job Description The Opportunity Are you passionate about solving real-world challenges and supporting critical infrastructure? Join Hitachi Energy as a Customer Support Engineer and become a key player in supporting our advanced Network Manager SCADA/EMS/GMS/DMS systems. Based in Houston, Texas, you’ll work with a global team that thrives on collaboration, innovation, and customer success. This is your chance to make a meaningful impact in the energy sector while growing your technical expertise in a supportive and inclusive environment. At Hitachi Energy, we believe in empowering our people. You’ll be part of a diverse, forward-thinking team that values your ideas and supports your professional journey. If you're ready to take on exciting challenges and help shape the future of energy, we want to hear from you! How You’ll Make an Impact Provide first-line technical support to customers using Network Manager Troubleshoot and resolve support tickets and service requests Deliver service packs and software corrections Identify and report product defects Collaborate with customers to understand and solve their issues Share your expertise to support team members Maintain high standards of safety, integrity, and accountability Contribute to a positive, team-oriented work culture Your Background Bachelor’s or Master’s degree in Software, Computer, or Power Engineering (or equivalent experience) Experience with SCADA/EMS systems is essential Familiarity with Hitachi Energy’s Network Manager is a strong plus Understanding of Linux/Windows servers and networking equipment is advantageous Strong problem-solving and communication skills Ability to work effectively in a global, remote-support environment #J-18808-Ljbffr

• Provide timely and effective technical support to clients via phone, email, and chat for software-related issues.
• Diagnose and resolve technical problems, guiding users through step-by-step solutions.
• Document all support interactions, resolutions, and common issues in the ticketing system.
• Escalate complex or unresolved issues to senior support engineers or development teams as needed.
• Maintain a high level of product knowledge and stay updated on new features and releases.
• Create and update knowledge base articles, FAQs, and troubleshooting guides for internal and external use.
• Assist clients with software installation, configuration, and basic system administration.
• Identify recurring issues and provide feedback to product development teams for continuous improvement.
• Ensure compliance with service level agreements (SLAs) and customer satisfaction targets.
• Participate in team meetings, training sessions, and continuous learning initiatives.
• Educate users on best practices for using the software to maximize efficiency.
• Conduct remote diagnostic sessions to troubleshoot user environments.
• Collaborate with sales and customer success teams to ensure a unified customer experience.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 2-3 years of experience in technical support, helpdesk, or a similar role.
• Strong understanding of software applications, operating systems (Windows, macOS), and basic networking concepts.
• Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong analytical and problem-solving abilities, with attention to detail.
• Customer-focused with a patient and empathetic approach.
• Ability to multitask, prioritize, and manage a high volume of support requests.
• Experience with SQL or database querying is a plus.
• Familiarity with cloud-based platforms (e.g., AWS, Azure) is advantageous.
• Ability to work independently and as part of a collaborative team.
• Flexibility to work occasional extended hours or on-call shifts as needed.

• Provide technical support to customers via phone, email, and onsite visits
• Recommend appropriate Metrix products for specific machinery applications
• Assist with installation, configuration, and troubleshooting of fielded equipment
• Recreate and analyze customer-reported issues through in-house testing
• Develop a deep understanding of assigned product lines and emerging technologies
• Collaborate cross-functionally with Engineering, Sales, and Product Management teams
• Conduct customer training sessions and product demonstrations as needed

• Associate's, bachelor's degree, or technical certification in Electronics, Electrical Engineering Technology, or a related discipline
• Military electronics training considered equivalent
• Strong knowledge of electronic components and circuits; ability to read and interpret wiring diagrams and manuals
• Hands-on experience with multimeters, oscilloscopes, and related diagnostic tools
• Excellent written and verbal communication skills
• Familiarity with oil & gas industry standards, turbomachinery, or vibration monitoring is a plus
• Strong organizational and multitasking capabilities

• Ability to travel up to 50%-primarily within Southeast Texas, with occasional short-notice trips
• Comfortable working in industrial environments, including high-noise areas, confined spaces, and extreme temperatures
• Familiarity with PPE and industrial safety standards (e.g., hard hats, steel-toed boots, flame-resistant clothing)

• Competitive salary commensurate with experience
• 401(k) retirement plan with employer match
• Health, dental, and vision insurance
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Educational reimbursement
• Generous paid time off and holiday policy

Privacy

We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at Metrix, please click on this link to view our Applicant Privacy Notice. ( metrixvibration.com )

Metrix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Honeywell is charging into the Industrial IoT revolution, building on our heritage of invention and deep, on-the-ground industry expertise.

Provide reliable software technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help ensure all offerings follow the release processes and gating criteria. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit:

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

No Visa sponsorship provided

Key Responsibilities

• Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.

• Leverage Grafana and Kibana for real-time monitoring.

• Analyze defects and drive system efficiency improvements.

• Perform post-release platform verifications with an automation focus.

• Automate repetitive tasks to enhance platform efficiency through tool development.

• Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.

• Follow escalation protocols for unresolved issues, prioritizing accordingly.

• Troubleshoot and resolve production issues to minimize downtime.

• Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.

• Log all incidents and resolutions to identify trends and support prevention strategies.

• Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Key Responsibilities

• Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.

• Leverage Grafana and Kibana for real-time monitoring.

• Analyze defects and drive system efficiency improvements.

• Perform post-release platform verifications with an automation focus.

• Automate repetitive tasks to enhance platform efficiency through tool development.

• Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.

• Follow escalation protocols for unresolved issues, prioritizing accordingly.

• Troubleshoot and resolve production issues to minimize downtime.

• Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.

• Log all incidents and resolutions to identify trends and support prevention strategies.

• Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.

You Must Have

• Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics

• Minimum 2 years in a technical operations role, preferably at L2 Support .

• Strong troubleshooting skills in production environments.

• Develop and maintain automation scripts using Selenium

• Understanding of Secure Coding Practices.

• Knowledge of cloud platforms and configuration management.

• Excellent written and verbal communication.

• Ability to thrive in fast-paced, high-pressure situations.

• Process improvement and automation.

We Value

• Bachelor's degree in computer science, IT, or related field.

• Knowledge on the Cloud Services (AWS, Azure, Google Cloud).

• Knowledge of SQL and NoSQL database concepts.

• Basic Networking Concepts for troubleshooting.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

• Provide technical support for computer systems, software, and hardware issues.
• Respond to user inquiries, diagnose problems, and implement effective solutions.
• Install, modify, and repair computer hardware and software.
• Troubleshoot issues related to LAN, WAN, and other network systems.
• Maintain accurate records of client networks, hardware/software inventories, and configuration updates.
• Set up and manage computer peripherals and user accounts.
• Implement IT best practices and contribute to process improvements.
• Collaborate with network administrators to evaluate and recommend new technologies.
• Ensure customer satisfaction through timely follow-ups and issue resolution.
• Perform additional tasks as assigned.

• Experience: 2+ years in IT support or network systems troubleshooting.
• Technical Skills:
  • Strong knowledge of Microsoft server and desktop operating systems (Server 2008/2012, Windows 7/8/10).
  • Proficiency in diagnosing and resolving hardware/software issues.
  • Familiarity with networking concepts and tools.
• Certifications: A+, Microsoft Server and Workstation certifications preferred.
• Soft Skills:
  • Strong verbal and written communication skills.
  • Effective problem-solving and analytical abilities.
  • Team-oriented with a commitment to ethical and professional conduct.