792 Call Center jobs in Lake Zurich

Call Center Specialist
LAUNCH Technical Workforce Solutions is seeking Call Center Specialist for an opportunity in Wood Dale, IL.
Objectives of this role:

• Answer a high volume of inbound customer inquiries received in our primary call center
• Ensure primary call center success in meeting the service level metrics
• Ability to communicate with the customer in a non-scripted environment, while adhering to company policies
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of the caller's request, including order fulfillment, follow-ups with end-users and escalation to appropriate teams
• Accurately process customer requests while achieving Videojet quality standards
• Recommend improvements to systems and processes for improved organizational efficiency
• Primary Call Center Team is responsible for:
  • 4,964 Calls Received - Monthly Avg
  • 2500 Order/Quote/RMA Volume - Monthly Avg
  • 2.8 Mil Order Revenue - Avg Monthly

Daily Responsibilities:

• Build positive relationships by ensuring all customer inquiries receive accurate, efficient and courteous service
• Identify opportunities to drive sales and revenue via lead generation and seize opportunities to upsell whenever possible.
• Utilizes all available information and resources to choose the best solution to meet the needs of the customer.
• Assist customers via phone with:
  • Placing orders and quotes
  • Issuing return authorizations
  • Order status
  • Order tracking
  • Problem solving
• Meet daily personal/team metrics, and achieve all productivity and quality objectives
• Coordinates with other functional areas, as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
• Create Salesforce case records of customer issues on a case by case basis.
• Leverage insights gathered in the call center to recommend process-improvement opportunities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Why Choose LAUNCH?
A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.
LAUNCH offers all full-time employees the opportunity to enroll in various medical and ancillary benefit plans to allow each employee to find a plan that works best for themselves and their family. LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards. Call to learn more about eligibility for travel expense reimbursement, bonuses, and fixed rate incentive opportunities.

If you're ready to LAUNCH your career, you've found an employer that can take you to new heights.

3-4 evenings a week with availability 10-3pm on Saturday (mandatory).
Calling and screening/scheduling respondents that are in our database for upcoming studies at our location. Phone skills and being able to navigate through several browser pages is required.

Job Type: Part-time
Pay: From $15.25 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Recruiting: 1 year (Preferred)

Work Location: In person

#J-18808-Ljbffr

Primary Call Center Specialist (CS Rep 1)

Imagine yourself thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a company with a proven track record of success and an exciting future.

It's all possible with a role at Videojet, a Veralto company. Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around youand along the way, you'll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

We offer:

• Comprehensive benefits from day one: enjoy peace of mind with our extensive medical, dental, vision and 401k matching.
• Powerful team looking forward to working with you
• Professional onboarding and training options

Reporting to the Manager, Customer Service the Primary Call Center Specialist (CS Rep 1) will interact with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales orders, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries.

This position is part of the Customer Care/Call Center department located in Wood Dale, IL and will be a hybrid role.

The standard hours are 9am-5:30pm Monday through Friday; initial training/onboarding will be held onsite from 8am 4:30pm.

In this role, a typical day will look like:

• Answer incoming calls and respond to customer emails in a timely manner throughout shift.
• Process orders and quotes received via phone or email.
• Manage and resolve customer complaints.
• Recommend improvements for systems and processes to boost organizational efficiency.
• Meet or exceed individual and department metrics.

The essential requirements of the job include:

• High School Diploma
• Minimum of 1 year experience working in a call center or customer support role
• Oracle and SFDC software experience preferred
• Knowledge of Microsoft Office (Outlook)
• Experience working in a high volume, fast paced environment handling 60 75 transactions daily.
• Strong active-listening and verbal communication skills; proficient in problem solving

Videojet is proud to part of the Product Quality & Innovation segment of Veralto, a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resourcesand building rewarding careers along the way.

The compensation range for this role is $6.50 - 28.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Bilingual Spanish is a plus.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Imagine yourself.

• Thriving in a supportive team environment that inspires you to strive for excellence.
• Collaborating with a vibrant, diverse, global team.
• Joining a company with a proven track record of success and an exciting future.

It's all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week-after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around you-and along the way, you'll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

We offer:

• Comprehensive Benefits from Day 1: Enjoy peace of mind with our extensive medical, dental, vision and 401k matching.
• Powerful team looking forward to working with you
• Professional onboarding and training options

Reporting to the Manager, Customer Service the Primary Call Center Specialist (CS Rep 1) will interact with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales orders, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries.

This position is part of the Customer Care/Call Center department located in Wood Dale, IL and will be a hybrid role.

The standard hours are 9am-5:30pm Monday through Friday; initial training/onboarding will be held onsite from 8am - 4:30pm.

In this role, a typical day will look like:

• Answer incoming calls and respond to customer emails in a timely manner throughout shift.
• Process orders and quotes received via phone or email.
• Manage and resolve customer complaints.
• Recommend improvements for systems and processes to boost organizational efficiency.
• Meet or exceed individual and department metrics.

The essential requirements of the job include:

• High School Diploma
• Minimum of 1 year experience working in a call center or customer support role
• Oracle and SFDC software experience preferred
• Knowledge of Microsoft Office (Outlook)
• Experience working in a high volume, fast paced environment handling 60 - 75 transactions daily.
• Strong active-listening and verbal communication skills; proficient in problem solving

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™-and building rewarding careers along the way.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $6.50 - 28.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Bilingual Spanish is a plus.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.