85 Technical Support jobs in Houston

Reports directly to the PTS Services Line Manager and is responsible for the successful management of automation operations and supervision of automation employees.
Essential duties include the following:

• Champions the company's H.S.E.&T program in all aspects of work performed to provide quality service in a safe and efficient manner.
• Oversees daily activities of automation technical support personnel.
• Ensures compliance with all company policies and procedures.
• Ensures employees perform jobs safely and efficiently.
• Provides guidance and direction to subordinates.
• Sets and monitors performance standards.
• Serves as primary technical resource for all automation projects.
• Provides technical analysis of NDT equipment and systems.
• Manages and/or assists on research and development projects.
• Defines work scopes, budgets, and timeline, develops and reviews technical plans, directs resources of project implementation, and works closely with operations during commissioning and start-up of new NDT equipment.
• Adheres to budgets and deadlines.
• Verifies PLC coding is consistent with PTS standards, is safe and reliable.
• Ensure technicians are properly trained.
• Ensures automation and NDT technical issues are resolved in a timely manner.
• Ensures creation and preservation of technical documents.
• Defines Automation team work instructions, specifications, best practices, and standards.
• Communicates process improvement ideas to management.
• Performs any and all job duties as assigned by supervisory personnel including general labor, as necessary.
• This position is required to perform safety sensitive functions as defined in the CES Drug and Alcohol Plan.

• Provide first-line technical support to customers using Network Manager
• Troubleshoot and resolve support tickets and service requests
• Deliver service packs and software corrections
• Identify and report product defects
• Collaborate with customers to understand and solve their issues
• Share your expertise to support team members
• Maintain high standards of safety, integrity, and accountability
• Contribute to a positive, team-oriented work culture

• Bachelor's or Master's degree in Software, Computer, or Power Engineering (or equivalent experience)
• Experience with SCADA/EMS systems is essential
• Familiarity with Hitachi Energy's Network Manager is a strong plus
• Understanding of Linux/Windows servers and networking equipment is advantageous
• Strong problem-solving and communication skills
• Ability to work effectively in a global, remote-support environment

18 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security and Cybersecurity strategy and our ability to handle these critical customer needs from start to finish In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Product/Process Improvement Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly. Identifies potential defects and escalates to more senior engineers to resolve. Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team. Readiness Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics. Response and Resolution Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research. Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Performs in-depth product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Other Embody our Culture and Values Qualifications Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. Other requirements: Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Additional Or Preferred Qualifications Microsoft Technology Certifications 3+ years of experience working with Microsoft Defender for Office or Office 365. 3+ years of experience providing technical Customer Support in an Enterprise level environment. 3+ years of experience troubleshooting. Knowledge of Messaging/Mail flow technologies. Knowledge of SPAM, Bulk Email, Phishing, and Quarantine technologies. Strong background in Windows based operating systems and applications. Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $68,300 - $37,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 93,200 - 151,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft will accept applications for the role until July 19, 2025. #CES #CSS #SCIM Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Microsoft by 2x Get notified about new Technical Support Engineer jobs in Hawaii, United States . Global System Support Engineer - Regional Site Lead Wastewater Technical Support Engineer (SR-24) Halawa, HI 104,000.00- 166,000.00 1 day ago IT Customer Service & Tech Support , Jr. Joint Base Pearl Harbor-Hickam, HI 25.00- 30.00 1 week ago Hawaii, United States 90,000.00- 145,000.00 7 months ago Hawaii, United States 4,221.00- 4,221.00 3 months ago Systems Engineer (Integration) Level II (Job ID:3893) Joint Base Pearl Harbor-Hickam, HI 87,896.00- 149,163.00 1 week ago Hawaii, United States 153,000.00- 184,000.00 1 week ago Pearl City, HI 105,100.00- 231,100.00 2 months ago Honolulu, HI 72,491.00- 99,675.00 1 month ago We’re unlocking community knowledge in a new way. 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Are you passionate about solving real-world challenges and supporting critical infrastructure? Join Hitachi Energy as a Customer Support Engineer and become a key player in supporting our advanced Network Manager SCADA/EMS/GMS/DMS systems. Based in Houston, Texas, you’ll work with a global team that thrives on collaboration, innovation, and customer success. This is your chance to make a meaningful impact in the energy sector while growing your technical expertise in a supportive and inclusive environment. At Hitachi Energy, we believe in empowering our people. You’ll be part of a diverse, forward-thinking team that values your ideas and supports your professional journey. If you're ready to take on exciting challenges and help shape the future of energy, we want to hear from you! How You’ll Make an Impact Provide first-line technical support to customers using Network Manager Troubleshoot and resolve support tickets and service requests Deliver service packs and software corrections Identify and report product defects Collaborate with customers to understand and solve their issues Share your expertise to support team members Maintain high standards of safety, integrity, and accountability Contribute to a positive, team-oriented work culture Your Background Bachelor’s or Master’s degree in Software, Computer, or Power Engineering (or equivalent experience) Experience with SCADA/EMS systems is essential Familiarity with Hitachi Energy’s Network Manager is a strong plus Understanding of Linux/Windows servers and networking equipment is advantageous Strong problem-solving and communication skills Ability to work effectively in a global, remote-support environment Location Houston, Texas, United States of America Job type Full time Experience Experienced Job function Customer Service & Contact Center Operations Contract Regular Publication date 2025-06-11 Reference number R0093318 About Hitachi Energy Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1- or by sending an email to: . Resumes and applications will not be accepted in this manner. #J-18808-Ljbffr

Job Description The Opportunity Are you passionate about solving real-world challenges and supporting critical infrastructure? Join Hitachi Energy as a Customer Support Engineer and become a key player in supporting our advanced Network Manager SCADA/EMS/GMS/DMS systems. Based in Houston, Texas, you’ll work with a global team that thrives on collaboration, innovation, and customer success. This is your chance to make a meaningful impact in the energy sector while growing your technical expertise in a supportive and inclusive environment. At Hitachi Energy, we believe in empowering our people. You’ll be part of a diverse, forward-thinking team that values your ideas and supports your professional journey. If you're ready to take on exciting challenges and help shape the future of energy, we want to hear from you! How You’ll Make an Impact Provide first-line technical support to customers using Network Manager Troubleshoot and resolve support tickets and service requests Deliver service packs and software corrections Identify and report product defects Collaborate with customers to understand and solve their issues Share your expertise to support team members Maintain high standards of safety, integrity, and accountability Contribute to a positive, team-oriented work culture Your Background Bachelor’s or Master’s degree in Software, Computer, or Power Engineering (or equivalent experience) Experience with SCADA/EMS systems is essential Familiarity with Hitachi Energy’s Network Manager is a strong plus Understanding of Linux/Windows servers and networking equipment is advantageous Strong problem-solving and communication skills Ability to work effectively in a global, remote-support environment #J-18808-Ljbffr

• Provide timely and effective technical support to clients via phone, email, and chat for software-related issues.
• Diagnose and resolve technical problems, guiding users through step-by-step solutions.
• Document all support interactions, resolutions, and common issues in the ticketing system.
• Escalate complex or unresolved issues to senior support engineers or development teams as needed.
• Maintain a high level of product knowledge and stay updated on new features and releases.
• Create and update knowledge base articles, FAQs, and troubleshooting guides for internal and external use.
• Assist clients with software installation, configuration, and basic system administration.
• Identify recurring issues and provide feedback to product development teams for continuous improvement.
• Ensure compliance with service level agreements (SLAs) and customer satisfaction targets.
• Participate in team meetings, training sessions, and continuous learning initiatives.
• Educate users on best practices for using the software to maximize efficiency.
• Conduct remote diagnostic sessions to troubleshoot user environments.
• Collaborate with sales and customer success teams to ensure a unified customer experience.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 2-3 years of experience in technical support, helpdesk, or a similar role.
• Strong understanding of software applications, operating systems (Windows, macOS), and basic networking concepts.
• Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong analytical and problem-solving abilities, with attention to detail.
• Customer-focused with a patient and empathetic approach.
• Ability to multitask, prioritize, and manage a high volume of support requests.
• Experience with SQL or database querying is a plus.
• Familiarity with cloud-based platforms (e.g., AWS, Azure) is advantageous.
• Ability to work independently and as part of a collaborative team.
• Flexibility to work occasional extended hours or on-call shifts as needed.

• Provide first and second-level technical support to end-users via phone, email, and chat, diagnosing and resolving software and system issues.
• Troubleshoot and escalate complex technical problems to senior engineers or development teams when necessary, ensuring timely resolution.
• Guide users through step-by-step solutions, using remote access tools where appropriate.
• Document all customer interactions, technical issues, and resolutions accurately in the helpdesk ticketing system.
• Create and maintain knowledge base articles, FAQs, and technical documentation to assist users and support team members.
• Proactively identify recurring issues and suggest improvements to products or processes.
• Collaborate with product development and QA teams to report bugs and test new features.
• Conduct user training sessions on software functionalities as needed.
• Stay up-to-date with product updates, new technologies, and industry trends.
• Ensure compliance with service level agreements (SLAs) for response and resolution times.
• Assist with user account management and access permissions.
• Participate in on-call rotations for after-hours support, if required.
• Contribute to team meetings and collaborate on problem-solving strategies.
• Maintain a high level of professionalism and customer empathy in all interactions.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 2-3 years of experience in a technical support or helpdesk role, preferably supporting software applications.
• Strong understanding of operating systems (Windows, macOS), networking fundamentals, and common software applications.
• Familiarity with CRM and ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk).
• Excellent problem-solving, analytical, and troubleshooting skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a strong customer-centric approach.
• Ability to work independently and collaboratively in a hybrid team environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
• Experience with SQL queries or basic scripting is beneficial.
• Must be able to commute to the Houston, Texas office for hybrid work.

Job Description

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

• Review order status to ensure proper scheduling methods to meet scheduled delivery dates and achieve customer satisfaction.
• Publish performance reports to various accounts, as required.
• Generate quotes for intercompany and external customers.
• Liaise with Quality Department on RMA and AQR’s.
• Ability to deescalate and mitigate customer obstructions to a positive outcome on behalf of John Crane.
• Manage special projects as assigned by management.
• Determine the proper application of such technologies and determine material to be used in the application and make necessary engineering calculations utilizing software.
• Evaluate customer requirements, research the necessary data, and determine cost effective materials of construction.
• Provide guidance to designer or drafter assigned to complete layout and detail drawings.
• Communicate orally and in writing with customers, sales and company personnel and vendors providing counseling, recommendations, and technical assistance
• Additional duties as required based on departmental needs

• Bachelor’s degree in Mechanical Engineering or related field required, or equivalent work experience in lieu of degree
• Minimum 3 years’ experience preferred in an engineering role within the Oil & Gas Industry.
• Working knowledge of personal computing, CAD (Solid Edge preferred) and application software.
• Ability to manage multiple projects simultaneously, changing priorities and reassign priorities to complete assignments.
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills
• Experience working in a diverse environment with a global company is a plus

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

The successful candidate will be responsible for delivering exceptional customer service and technical support across a range of communication services. This will involve installing and repairing services, resolving technical issues, and providing education to customers on product usage and maintenance.

Responsibilities :

• Demonstrate a strong work ethic and commitment to delivering high-quality results
• Apply critical thinking and technical skills to resolve complex technical issues
• Install and repair services using equipment such as modems, fiber optic cables, routers, switches, ONTs, and MDUs
• Collaborate with dispatch and foreman teams to prioritize tasks and manage resources effectively
• Provide excellent customer service and education on product usage, setup, and maintenance
• Maintain accurate records of inventory equipment and materials used for installations and repairs
  
  Requirements:
• High school diploma or equivalent required; associate degree in a technical field or relevant experience preferred
• Valid driver's license and clean driving record required

• Telecom and network data certifications preferred but not required
  
  Benefits:

• Competitive salary and comprehensive benefits package
• Opportunities for career advancement and professional growth
• On-site training program to ensure technicians are well-prepared for their responsibilities