86 Technical Support jobs in Richmond

• Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in the Microsoft Cloud.
• Empowering Customer Success: Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
• Collaborative Troubleshooting: Work closely with cross-functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical issues are swiftly addressed.
• Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
• Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands-on learning, giving you an edge in cloud, AI, and Microsoft-based support.

• BA/BS in an IT-related field (Computer Science is a plus!)
• 3+ years of experience in technical support, IT helpdesk, or cloud support
• Exceptional communication skills and a strong customer-focused approach
• 2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
• Hold one or more Microsoft certifications or equivalent
• The ability to quickly learn and troubleshoot multiple proprietary software products

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, maintain, upgrade, or replace hardware and software systems.
• Support and maintain user account information including rights, security, and systems groups.
• Perform basic operations, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment.
• Identify and resolve basic communications problems.
• Prepare or assist in the preparation of service record documentation.
• Show awareness of standards and regulatory requirements related to assigned tasks.
• Provide technical assistance and support for applications and hardware problems.
• Install, maintain, move, and assist in testing and upgrading new and existing hardware/software.
• Review and recommend procurement of information technology equipment.
• Maintain the necessary security controls over software.

• Bachelor's degree in an Information Technology related discipline or equivalent work experience.
• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
• Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehensive communications.
• Experience troubleshooting hardware and software - hands-on or from a service desk.
• Demonstrated skills in creating professional communications to users.
• Ability to write clear emails explaining technical issues and work toward solutions, with follow-up capabilities.
• Basic understanding of various types of technology and the ability to research them to troubleshoot possible technical issues.
• PC/Hardware experience.
• Hardware/software troubleshooting experience.

• Demonstrated knowledge of Virginia Information Technologies Agencies policies and processes regarding PC Refresh.
• Demonstrated success working as a team member and collaborating to achieve objectives.
• Microsoft Office Specialist Certification - Associate or Above.
• Knowledge of and previous experience with Virginia Information Technologies Agency (VITA).
• Excellent project management skills and ability to manage multiple priorities.
• Some level of desktop support experience and supporting a Windows 10 environment.

• Agency Interview Type: In Person Only
• Work Arrangement: Hybrid

Complete Description:
Maintains, analyzes, troubleshoots, and repairs computer
systems, hardware, and computer peripherals. Documents, maintains, upgrades or
replaces hardware and software systems. Supports and maintains user account
information including rights, security, and systems groups. Performs basic
operation, monitoring, installation, trouble shooting, relocations, or
maintenance of communications equipment. Identifies and resolves basic
communications problems. Prepares or assists
in the preparation of service record documentation. Shows awareness of
standards and regulatory requirements related to assigned tasks. Provides
technical assistance and support for applications and hardware problems.
Installs, maintains, moves, and assists in testing and upgrading new and existing
hardware/software. Reviews and recommend procurement of information technology
equipment. Maintains the necessary security controls over software.

Skills: Skill Required / Desired mount of Experience Expertise Rating Move Bachelors degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring man Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required Experience troubleshooting hardware and software hands-on or from a service desk Required Demonstrated skills in creating professional communications to users. Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired Excellent project management skills and ability to manage multiple priorities Desired PC/Hardware experience Required Some level of desktop support experience and supporting a Windows 10environment Desired Hardware/software troubleshooting experience Required

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
• Identifies and resolves basic communications problems.
• Prepares or assists in the preparation of service record documentation.
• Shows awareness of standards and regulatory requirements related to assigned tasks.
• Provides technical assistance and support for applications and hardware problems.
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
• Reviews and recommend procurement of information technology equipment.
• Maintains the necessary security controls over software.

• Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement
• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
• Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens
• Experience troubleshooting hardware and software -hands-on or from a service desk
• Demonstrated skills in creating professional communications to users.
• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
• Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
• Demonstrated success working as a team member and collaborating to achieve objectives.
• Microsoft Office Specialist Certification -Associate or Above.
• Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)
• Excellent project management skills and ability to manage multiple priorities
• PC/Hardware experience
• Some level of desktop support experience and supporting a Windows 10environment
• Hardware/software troubleshooting experience

Trillium Professional is now seeking a Technical Support Analyst in St. Petersburg!

Job Duties:
-Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
-Documents, maintains, upgrades or replaces hardware and software systems.
-Supports and maintains user account information including rights, security, and systems groups.
-Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
-Identifies and resolves basic communications problems.
-Prepares or assists in the preparation of service record documentation.
-Shows awareness of standards and regulatory requirements related to assigned tasks.
-Provides technical assistance and support for applications and hardware problems.
-Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
-Reviews and recommend procurement of information technology equipment.
-Maintains the necessary security controls over software.

Pay rate is $35/hour. Apply now!

Requirements:
-Bachelor’s degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree Required
-Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required
-General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required
-Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehension Required
-Experience troubleshooting hardware and software -hands-on or from a service desk Required
-Demonstrated skills in creating professional communications to users. Required
-Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required
-Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required
-Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired
-Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired
-Microsoft Office Specialist Certification -Associate or Above. Desired
-Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired
-Excellent project management skills and ability to manage multiple priorities Desired
-PC/Hardware experience Required
-Some level of desktop support experience and supporting a Windows 10environment Desired
-Hardware/software troubleshooting experience Required

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Triumph Services is seeking a Technical Support Analyst to join our client on a long-term contract. This position is onsite at the client's office in Richmond, VA.

DAY TO DAY RESPONSIBILITIES

Technical Support on the Help Desk which will involve:

. Software installs and troubleshooting such as Acrobat Adobe, camtasia, Microsoft Power BI
. Hardware setup and troubleshooting (laptops, monitors, printers, phones). Operating system for laptops is Microsoft Windows 11.
. Patching laptops for security compliance.
. Microsoft product support such as Teams, Power Automate, SharePoint.

#Dice

• Act as a first point of contact for providing technical support to all areas within the organization.
• Provide telephone, walk-in, and e-mail support to the Help Desk FieldFacultyStaff Help Desk, as needed.
• Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
• Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
• Triage and route advanced second and third tier requests to the appropriate technical personnel.
• Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

AtVertiGIS, we build powerful GIS software. Our portfolio of products, solutions, and services enhance the capabilities of leading mapping software, most notably Esri's ArcGIS. For decades, professionals have relied upon us to overcome complex technical challenges so that they can make a significant impact in the world.

VertiGIS offers meaningful careers that grow with you over time, encourage you to think creatively, and connect you with customers who are making a difference in the world. We are passionate, high-performing individuals that come from a diverse set of educational, cultural, and professional backgrounds. What we all have in common is our drive to do excellent work, support each other as we grow, and enjoy the beautiful places where we live.

The Position

A Technical Support Analyst is responsible for providing technical support to internal and external clients including: fielding and resolving technical issues with end customers and providing troubleshooting support and solutions to employees and customers. In addition, this position assists with updates to knowledge articles and similar user-facing documentation.

Responsibilities:

• Responding to technical support inquiries from customers in a timely fashion.

• Track and manage support activities using Zendesk.
• Ensuring customers continue to get full value for their software and solutions, by supporting software versions installed by those customers until upgraded or retired.
• Escalating tickets as necessary for technical assistance.
• Reviewing and revising knowledge articles.
• Providing occasional phone and email coverage over evenings and weekends.

• Performing other duties and special projects as required.

• Enthusiasm and a passion for technology; with an eagerness to solve complex software issues. You like to solve a puzzle, even if sometimes there is a piece or two missing.
• A genuine dedication to customer care/service. You truly like to help people, and find it makes you happy when you make a customer happy.

• Strong analytical and troubleshooting skills.
• Strong written and verbal communication skills.
• Aptitude for learning new technologies with minimal supervision.

• Experience in a help desk environment, telecommunications, or GIS related field
• Post-secondary education in Computer Science, Software Engineering, or Geography (or equivalent experience)
• Experience with software development of Windows desktop or Web applications.
• Experience working with Microsoft enterprise software including SQL Server

• Top-notch colleagues that like and respect one another
• We listen to peoples' ideas-and act on them
• A supportive environment with opportunity for training, professional development,and advancement
• Challenging, interesting work

• Medical, Dental, Vision options
  • Company covers 63% of the medical and dental premiums
• Company provided Short Term Disability, Long Term Disability, and Life AD&D
• 401K Safe Harbor with automatic 3% employer contribution after 90 days
• And more!

• A hybrid working model allowing employees to split time between the office and home
• A convenient location in the Arboretum directly off Powhite Parkway
• Onsite gym and café
• Snacksand coffee provided

• Issue and set up new workstations for incoming employees, including during orientations and refresh cycles
• Troubleshoot and issue peripheral devices such as monitors, docking stations, and I/O devices
• Manage and track IT support tickets using ServiceNow, Ivanti, and SharePoint
• Provide direct support via phone, remote sessions, and in-person for desktops, laptops, tablets, and printers
• Troubleshoot both software and hardware issues, improving overall service levels for field and central office staff
• Install, maintain, test, and upgrade new and existing hardware and software
• Perform advanced troubleshooting, root cause analysis, and escalate issues as needed
• Create internal job aids and documentation to assist staff with tools such as SharePoint, OneDrive, and Microsoft Office

• Strong customer service orientation with a Customer First mindset
• Proficiency with Windows 11, SharePoint Online, OneDrive, Teams, and Microsoft O365
• Experience in troubleshooting and administering desktops, laptops, and tablets
• Strong investigative and problem-solving skills
• Working knowledge of Active Directory, command line tools, remote support utilities, and basic networking
• Experience using IT service management platforms such as ServiceNow or Ivanti
• Understanding of modern IT trends, tools, and emerging technologies
• Ability to clearly communicate technical issues and solutions to both technical and non-technical users
• Experience supporting field and office staff across a distributed organization
• Basic understanding of software packaging and deployment, preferably with Ivanti End Point Manager (formerly LANDESK)