31 Desktop Support jobs in Pewaukee

Job Description

Job Title: Configuration Lab Technician
Location: Germantown, WI
Employment Type: 6-Month Contract (Contract-to-Hire)
Work Hours: 8:00 AM – 4:30 PM
Overtime: Minimal; optional and based on business needs

Qualifications:
Qualifications

• Foundational knowledge or hands-on experience in systems configuration , device deployment , and networking .
• Familiarity with ticketing systems such as Autotask or similar platforms.
• Demonstrated ability to adapt to multiple client environments and varying procedural requirements.
• Strong organizational, communication, and interpersonal skills.
• Ability to work both independently and collaboratively as part of a team.

Additional Information

must be able to lift up-to 50 lbs and walk with-in office

Compensation:
$18-$18

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Role: Desktop Support
Location: Milwaukee, WI
Duration: 6+ Months
Required Skills: Desktop Support, Inventory, Windows
Job Description:
Physically work on handling IT Asset inventory, IT Hardware, Application and Workstation troubleshooting.
Hands on experience in MTR solutions , and AV devices handling , and basic troubleshooting.
Experience in Windows/ MAC OS & Good communication skills with ability to converse comfortably with Senior Leaders (VIPs)

Responsibilities
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

For more information and other jobs available please contact our recruitment team at To view all the jobs available in the USA and Asia please visit our website at

Job Description

Description:

Join Our Team as a Technical Support Technician!

Be the go-to expert, tackling technical challenges head-on and keeping things running smoothly across our team. From troubleshooting hardware issues and resolving software glitches to ensuring seamless network access, you’ll play a key role in providing top-notch support and optimizing our IT operations. This is a hands-on, dynamic position with plenty of opportunities to take on exciting projects and stay engaged with a wide variety of tasks. With 5 locations and over 170 associates relying on your expertise, you'll be the trusted IT resource everyone turns to. If you're ready to make an impact and be the go-to person for all things IT, this is the role for you!

Key Responsibilities:

• Provide expert technical support, addressing day-to-day issues for end-users.
• Efficiently manage and resolve user requests, incidents, and technical inquiries.
• Assist with system updates and network maintenance to keep everything running smoothly.
• Diagnose and troubleshoot technical problems, escalating issues when needed to ensure timely resolution.
• Maintain clear and accurate records, contributing to ongoing improvement efforts.

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

What You Need:

Why Join Us?:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Milwaukee, Wisconsin, US.  and be at the forefront of IT support excellence!

• 1-3 years customer service experience.
• 2-year degree in an IT related field or current progress towards a degree in combination with experience.
• Familiarity with Microsoft Active Directory
• Familiarity with Microsoft SCCM imaging software

• Provide daily support for PC hardware and software, including: Windows 11, Office 365 and other departmental and enterprise applications.
• Participate in installing, configuring, and maintaining computer operating systems and images.
• Install and troubleshoot peripherals for users.
• Aid in troubleshooting smartphones and other related ad hoc devices.
• Point of Sale Experience

1. Utilizes corporate resources to investigate, diagnose, resolve, and document support requests and/or issues from users.
2. Utilizes corporate reporting/ticketing system to thoroughly record and track requests/issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary.
3. Uses experience, knowledge, and research to troubleshoot and resolve incidents. Determines root causes of observed trends and/or repeated incidents.
4. Escalates issues/incidents to appropriate area(s), as needed, for timely resolution.
5. Maintains awareness of overall network and systems availability.
6. Analyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks.
7. Provides input and recommendations on technological changes based on observations of user and organizational needs.
8. Recommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions.
9. Ensures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior.
10. Assists with infrastructure backup and restore procedures according to provided instructions and IT business practices.

1. Maintains and updates user device tracking and inventory information for all UMOS technology hardware equipment and software.
2. Install software, computer systems, and peripheral equipment.
3. Assists in implementing automated tasks to reduce manual installation, configuration, and maintenance needs.
4. Ensures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices.
5. Maintains high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training.
6. Assist with software and hardware testing to evaluate ease of use and effectiveness for user needs.

1. Reviews and revises technical and user documentation, processes, and procedures.
2. Prepares written and electronic reports, correspondence, and other documents as needed.
3. Maintains confidentiality of network users, data, lists, rights, and permissions.
4. Attends meetings, conferences, and other workshops as assigned, performs special projects and other related duties as assigned.

1. AA Degree in Computer Science, Data Processing or equivalent combination of education, training, and work experience.
2. Three or more years of delivering user system support including but not limited to: Windows 10/11, Microsoft Active Directory, Microsoft Entra (Azure) AD, Office 2019/365, Microsoft Intune, audio, and video conferencing technologies (e.g., Zoom, Teams).
3. Industry recognized IT Support Certifications a plus.
4. Advanced knowledge of company supported software and user hardware including desktops, notebooks, IOS tablets/phones, and peripherals.
5. Working knowledge of IP based enterprise networks.
6. Manual dexterity necessary to operate computer keyboard and to install system hardware
7. Physical strength to move and set up multiple user system workstations and peripherals.
8. Able to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information.
9. Bilingual (Spanish) a plus.
10. Must have and maintain a valid Wisconsin driver's license and reliable transportation for travel to and from remote UMOS locations and for the transportation of PCs and peripherals.

1. While performing the duties of this job, the employees is required to communicate or listen.
2. Frequently required to stand and sit.
3. The employee is occasionally required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
4. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds.
5. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
6. The employee is occasionally required to drive.
7. The employee is frequently exposed to moderate temperature generally encountered in a controlled or uncontrolled temperature environment.
8. The employee is exposed to moderate noise levels depending on type of equipment use.
9. Repetition motion of the hands & fingers.

Job Description

Salary: $22.50 to $6.50 per hour

About Suzor IT:

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.

An Ideal Candidate Is:

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.

Helpdesk Technician Job Description

We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.

Help Desk Technician Responsibilities:

• Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.
• Establishing good relationships with all departments and colleagues.
• Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
• Installing and configuring hardware and software components.
• Repairing or replacing damaged hardware.
• Educating staff on best technology/security practices.
• Performing tests and evaluations of new software and hardware.
• Creating and managing technical documentation.
• Providing basic computer training.

Help Desk Technician Requirements:

• 2+ years of customer service experience.
• Relevant License/Certification - CompTIA A+ (Preferred)
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.

Help Desk Technician Compensation, Benefits, Schedule, and Location

• Compensation: 22.50 to 26.50 per hour
• Schedule: Monday to Friday (7:00 am to 3:00 pm)
• Location: This position may require some travel.

• Benefits include:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • Paid time off
  • Mileage reimbursement