118 Customer Service jobs in Marysville

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1642865BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 2205 BROADWAY,EVERETT,WA,98201
**Full District Office Address:** 2205 BROADWAY,EVERETT,WA,98201-02321-07570-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 07570-EVERETT WA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 9:00am - 6:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3901 Hoyt Avenue, Everett, WA.
We offer 4 weeks of paid training. The hours during training will be 8:00am - 5:00pm, Monday - Friday. **Training will be conducted onsite.**
This position follows a hybrid schedule with four (4) in-office days per week. However, employees will be required to work onsite at the 3901 Hoyt Avenue, Everett, WA office daily for the first 3-6 months. After this time period employees may have the ability to work remotely with the requirement of reporting on-site at least 1 day per month.
**Primary Responsibilities:**
+ Managing inbound and outbound calls in a timely manner
+ Assist Point Teammate in submitting daily request for referrals/authorizations
+ Schedule, reschedule and coordinate all patient appointments and tests per office protocols
+ Meet or exceed the performance measures established by the Practice Management Dept.
+ Understand and deliver quality customer service that is consistent with Optum's service standards
+ Working with multiple service lines throughout each day assisting patients with appointments, medication refills, updating insurance etc.
+ Work with providers and staff to ensure completeness of documentation to facilitate the referral/authorization process
+ Assemble information concerning patient's clinical background, insurance and referral needs, per referral guidelines
+ Point of contact for patients who raise questions and concerns
+ Ensures work is being performed according to company policies, procedures, and standards
+ Provides high quality care and service excellence to our patients
+ Performs other administrative and clerical duties as assigned
+ Participates in a variety of department initiatives
+ Ensures all OSHA, HIPAA, and other regulations are followed
+ Follows proper reporting protocols for any compliance or incident reporting as needed
+ Maintains strict patient and employee confidentiality
+ Other duties and responsibilities, not specifically described, maybe defined, or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
+ Must be able to work onsite at the 3901 Hoyt Avenue, Everett, WA office daily for the first 3-6 months. After this time period you may have the ability to work remotely with the requirement of reporting on-site at least 1 day per month
+ Ability to work Monday - Friday, during our normal business hours of 9:00am - 6:00pm, including the flexibility to work occasional overtime, based on the business need
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
**Telecommuting Requirements:**
+ Reside within a commutable distance to the office at 3901 Hoyt Avenue, Everett, WA
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO

_This position is Remote in Everett, WA. If you are located within 30 miles from 7600 Evergreen Way, Everett, WA, you will have the flexibility to work remotely* as you take on some tough challenges._
**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data?and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits?and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization?on a global scale. Join us to start **Caring. Connecting. Growing together.**
As the first contact for our patients, the **Customer Service Representative** sets the tone for a positive experience for our patients. We are focused on providing great customer service using our resources and standard work. The keys to success in this role are attendance and positive reception to feedback.
This position is full time (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 8:00 PM PST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 7600 Evergreen Way, Everett, WA.
We offer 4 weeks of paid training. The hours of the training will be based on your schedule or will be discussed on your first day of employment from Monday - Friday. **Training will be conducted onsite.**
**Primary Responsibilities:**
+ Answer inbound calls from patients / call center environment
+ You will be handling a high volume of incoming calls from patients up to 80 - 100 per day
+ Calls include patient requests for appointments, new patients, insurance questions, transferring for triage OR refill, OR sending messages through patient's charts to on - site clinical staff
+ Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience
+ Must be 18 years of age OR older
+ 1+ years of experience in a related environment (i.e., call center, office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 8:00 PM PST from Sunday - Saturday. It may be necessary, given the business need, to work occasional overtime or weekends.
**Preferred Qualifications:**
+ Health care experience
+ Call Center experience
**Telecommuting Requirements:**
+ Reside within 30 miles from 7600 Evergreen Way, Everett, WA
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills:**
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO