29 Technical Support jobs in Newport News

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

Job Duties and Responsibilities

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

• Install and service DISH equipment and smart home products in customers’ homes
• Teach customers how to use their tech and offer additional services when helpful
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
  
  

What’s in it for You:

• Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
• Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
• Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms

Paid Training You’ll Get:

• Clear, step-by-step guidance for installations and service
• Smart home tech knowledge to support and educate customers
• Best practices created by our most experienced techs
  
  

Skills, Experience and Requirements

What You’ll Need:

• Valid Driver’s License : Clean record required
• Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
• Physical Ability :
• Climb ladders (up to 40 ft)
• Lift up to 70 lbs
• Must meet and maintain 335 lb weight limit
• Customer Focus : Build trust and create a great experience
• Problem-Solving : Tackle a variety of challenges on the spot
• Determination : Work in tight spaces and all kinds of weather

Adaptability : Handle changes and unexpected tasks with ease

Salary Ranges

Compensation: $18.50 Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Job Description

Job Description

Company Overview:
Subsidium, Inc. is a global provider of engineering, systems integration, technical, and programmatic services to both Government and Commercial entities. Subsidium provides mission critical services to Department of Defense (DoD) customers in CONUS, OCONUS, and forward deployed environments. Our customers demand the innovative, flexible, and mission focused approach that we deliver. Subsidium is dedicated to helping our customers overcome challenges through innovative solutions; particularly the continuing and evolving challenges presented in the transformation of the U.S. military and in the global war on terror. Subsidium and its employees are committed to mission accomplishment and organizational excellence. 
Location: Naval Station Norfolk, VA
Salary: $73,000-$76,000
Job Summary:
The Technical Support Specialist is responsible for providing Tier 1 and Tier 2 technical support services across various domains, including desktop/laptop systems, wireless devices, SIPRNet hardware tokens, and collaboration tools. This role involves troubleshooting, maintenance, configuration, and user support to ensure seamless operations within the JECC's IT infrastructure. The specialist will also manage user accounts, permissions, and SIPRNet tokens, ensuring compliance with security policies and protocols.
Responsibilities/Duties:

1. Desktop/Laptop Systems Support:
   • Install, configure, maintain, and remove desktop/laptop systems.
   • Provide touch maintenance for classified and unclassified C4 equipment, including printers, scanners, and copiers.
   • Offer 24/7 on-call support for telework users and operational IT needs.
2. Wireless Devices Management:
   • Acquire, provision, manage, and maintain wireless voice/data devices.
   • Perform Tier 1 and Tier 2 servicing for wireless devices and ensure readiness for deployment.
3. SIPRNet Hardware Token Support:
   • Manage SIPRNet PKI tokens, including creation, modification, tracking, and deletion.
   • Ensure compliance with service provider security policies and reset/revoke tokens as needed.
4. Collaboration Tools Administration:
   • Provide support for SharePoint Online and Office 365 accounts.
   • Develop and update "How-To" guides for end-users to streamline account management processes.
5. Incident Management:
   • Document, assign, and resolve trouble tickets using approved ticketing systems.
   • Ensure timely updates to tickets and compliance with escalation protocols.
6. Exercise and Deployment Support:
   • Provide IT support for organizational exercises, including setup, maintenance, and teardown of C4 equipment.
   • Issue deployment laptops and ensure proper configuration and readiness.

Qualifications:

• Proficiency Level: Intermediate (B) in relevant technical work roles.
• Skills: Strong troubleshooting, communication, and organizational skills.
• SECRET clearance required; TOP SECRET/SCI eligibility preferred for certain tasks.

Education/Certifications:

• Computing Environment Certifications such as Microsoft O365, Windows 10/11, and Server.

Benefits and Perks:

• Medical / Vision and Dental Plans
• Holiday and Personal Time Off Pay
• 401K 
• Life Insurance
• Education and Training Assistance Program (discussed during the onboarding process)
• Incentive Plans and Referral Bonuses
• Employee Assistance Programs

Subsidium, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
 

Powered by JazzHR

ng0HNVznNG

Job Description

Job Description

The Role

Cirrus is actively looking to build a world-class support team - come be part of the journey! If you are self-motivated, a problem solver can stay ahead of deadlines, and be a team player, continue reading.

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless product experience.  They are responsible for diagnosing and resolving product issues.

Cirrus Core Values: What we look for in a teammate.

Bring Passion: We take pride in our work and bring our BEST to all interactions with our customers and teammates. We encourage rigorous discourse to improve the customer experience each and every day.

Remove Friction: Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared towards making things easier.  Be bold!  Don't settle for "That's just the way it is."

Quality: Quality isn’t a catchall phrase.  It is an action plan that requires hard work and focus to achieve. Step by step we strive to build quality into everyday processes and products to achieve our collective success. 

Respect: An individual who communicates and conducts themselves in a polite and positive manner, and encourages others around them to do the same; without judgment of peers regardless of rank, position, age, gender, or race.

Winning Takes a Team:   Show genuine commitment, be flexible, get involved, be reliable, help and support others, and move our company forward.

Innovate Every Day: Have the courage to challenge what is perceived as conventional or typical. Be observant of surroundings and outspoken about ideas and changes that will positively impact people

Responsibilities

• Receive, assign, and manage support requests via phone or email

• Talk with customers to resolve issues through a series of actions

• Follow support processes to identify and resolve level 1 support issues

• Follow the escalation process to push complex issues to level 2 support

• Accurately process and record call transactions using support ticketing software

• Track tickets through the support process until completion, including appropriate follow-up

• Create orders for replacement parts and track returns to ensure that parts are returned per warranty guidelines

• Align performance to assigned KPI goals individually and for your team

• Perform additional duties as assigned

Skills and Qualifications

• Strong organizational skills, problem-solving, and attention to detail

• Exceptional phone etiquette

• The ability to manage multiple priorities and be comfortable working under pressure

• Self-motivated and able to work in a team environment 

• Ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions

• A basic knowledge of software and hardware for personal computers and smartphones

• A technical mindset with a passion to learn about and understand our product

• Excellent written and verbal communication skills to deal effectively with internal and external contacts

• Knowledge of customer service principles and practices

• Ability to learn new skills, software, hardware, and repair processes

• Innovative thinker who is positive, proactive, and readily embraces change

Education and Experience

• High school diploma or equivalent required

• Customer Service/Support, Communications, or electronics field a plus

Physical Requirements

• Must be able to sit for long periods of time

• Position requires use of headset/microphone

• Ability to lift, carry, and move up to 50 lbs

Compensation

Hourly, non-exempt

QRS Engineering Technical Support

Job Locations

US-VA-Portsmouth

ID

2025-2255

Category

Information Technology

Position Type

Regular Full-Time

FLSA Status

Exempt

Overview

The United States Coast Guard (USCG) Command, Control, Communications, Computers, Cyber, and Intelligence (C5I) Service Center has been structured to deliver technology solutions for mission success by virtue of its six Product Lines and five Shared Service Divisions. The C5I community, through the CYBER-CIO-C4IT Transformation, is now better aligned with the Mission Support Business Model to more efficiently manage C5I assets over their full life cycle.

The QRS Engineering Technician provides logistical life cycle support of equipment/systems during the O&M, and disposition phases of the system development life cycle. The QRS Technician shall be able to track and utilize USCG logistical and support tools such as CGFixIT (Remedy), EAL, ALMIS, SFLC Central and NESSS. Performance under this program requires a significant level of technical competence combined with a thorough understanding and recent experience with systems and equipment currently installed and in operation aboard the U.S. Coast Guard Cutters (USCGC) fleet and U.S. Coast Guard (USCG) shore commands.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Provide depot level equipment/system troubleshooting support to resolve trouble tickets, work orders and CASREPs generated from the USCG Centralized Service Desk utilizing, monitoring and updating CGFixIT (Remedy) or the Equipment Asset Log (EAL) application support tools.
* Provide equipment/system on-site technical support for analysis and/or repair requirements. Contractor shall also provide After Action report within five (5) days after site visit.
* Provide remote troubleshooting support, as appropriate, for identifying repair requirements.
* Provide a weekly status report of all MF/HF Comms Incidents/Work Orders/CASREPs that the contractor is actively supporting (CDRL A004).
* Provide SME support for MF/HF RF Communications, voice and data distribution systems, USCG shipboard and shore-based HF/MF voice and data system cabling.
* Provide support of Automatic Link Establishment (ALE) operations and functions for USCG HF radios.
* Provide support of MICOM 3T, RT9000 and TMR-90 radios including the utilization of HF base radio code plugs and standardized ALE frequencies used in the U.S. Customs & Border Protection (CBP) COTHEN ALE Network.
* Provide SME support for OTAR procedures for rekeying Coast Guard radios using Key Management Facilities (KMF). Inform the COR to gain approval of any onsite visit requirement, and submit a formal USCG visit request with a copy to the COR. The request shall provide the names and security clearance information of each individual expected to participate in the visit, a primary and alternate visit schedule, as well as any special requests to the Unit required for the casualty correction visit. The Government reserves the right to revise QRS locations/visits, as demand occurs. If the newly found fault incurs any additional cost (extra days on site), the Contractor shall immediately notify COR for approval prior to performing work. Conduct remote troubleshooting and assist local technicians to affect repairs.
* Notify and receive authorization from the COR and support personnel for BOD-FCDS when remote analysis indicates a requirement for the Contractor to go onsite to continue troubleshooting efforts.
* Duties shall include, but are not limited to the following Ancillary Comms systems:
o 00069-SDX (V) SATELLITE DATA EXCHANGE SYSTEM
o 00069-URG-III HF COMMUNICATIONS SYSTEM
o 00069-TMR-90 (V) HF COMMUNICATIONS SYSTEM
o 8000/8100 (Series) DIGITAL VIDEO RECORDER
o AN/ARC-164 UHF/AM TRANSCEIVER
o AN/SRA-49/A/B/50/A/B/C HF ANTENNAS/COUPLERS
o AN/USC-43(V) SECURE VOICE SYSTEMS
o AN/GRR-24 UHF RECEIVERS
o AN/SRA-12(C) MF/HF ANTENNAS/COUPLERS
o AN/GRC-211 VHF TRANSCEIVERS
o AN/PRC-117F/G UHF TRANSCEIVER
o AN/PRC-150 HF TRANSCEIVER
o AN/PRC-152 VHF/UHF
o AN/PSC-5D VHF/UHF TRANSCEIVER
o AN/SSR-1/1A UHF SATELLITE RECEIVERS
o AN/WSC-3(V) 6/7/8 UHF TRANSCEIVERS
o AN/WSC-3A SATELLITE TRANSCEIVERS
o AN/WSC-3(V) 7 LINK 11 UHF TRANSCEIVERS
o AN/URC-116(V) 5 HF TRANSCEIVERS
o AN/SRC-67(V) HF TRANSCEIVER SYSTEM
o AP 5160-8500/VLX 9500/VHF5160 VHF TRANSCEIVERS
o ASTRO SPECTRA VHF/UHF TRANSCEIVER
o BOAT CREW COMMS SY INTERNAL COMMS
o C-10315/U SECURE VOICE SYSTEM
o C-10316 SECURE VOICE SYSTEM
o C-11922/U RED HANDSET
o C-7594A SECURE VOICE SYSTEM
o CFHN-KDF-580 MF/HF ADF
o CU-9125 HF COUPLER
o CU-2430 HF COUPLER
o CU-9150 HF COUPLER
o ECE-P/S ENVIRONMENTAL COUPLER ENCLOSURES
o FBB500 INMARSAT
o FM-8900 VHF DSC TRANSCEIVER
o F-9800 HF PRE/POST SELECTOR
o GX-1250SA VHF TRANSCEIVER
o GX-1260S VHF TRANSCEIVER
o GX-234LS VHF TRANSCEIVER
o GX-23005 VHF TRANSCEIVER
o GX-2300S VHF TRANSCEIVER
o GX-2320V VHF TRANSCEIVER
o GX-2330S VHF TRANSCEIVER
o GX-2340S VHF TRANSCEIVER
o GX-5500S VHF TRANSCEIVER
o HM870-1206R EMERGENCY BEACON
o HORIZON NOVA VHF TRANSCEIVER
o HORIZON ECLIPSE VHF TRANSCEIVER
o HORIZON INTREPID VHF TRANSCEIVER
o IC-A110 VHF TRANSCEIVER
o IC-M12C VHF TRANSCEIVER
o IC-M45 VHF TRANSCEIVER
o IC-M120 VHF TRANSCEIVER
o IC-M127 VHF TRANSCEIVER
o IC-M56 VHF TRANSCEIVER
o IC-M100 VHF TRANSCEIVER
o IC-M125 VHF TRANSCEIVER
o IC-M302 VHF TRANSCEIVER
o IC-M304 VHF TRANSCEIVER
o ICOM VHF TRANSCEIVER
o IRIDIUM/9505/9505A SATCOM
o KWR-46 CRYPTO
o KY-58 CRYPTO
o KY-99 CRYPTO
o KIV-7 CRYPTO
o KVH V7 (11) INMARSAT
o LPA 9600 HF 1KW TRANSMITTER
o LST-5C UHF SATELLITE TRANSCEIVERS
o MICOM 2-R HF TRANSCEIVER
o MICOM 2TS HF TRANSCEIVER
o MICOM 3TS HF TRANSCEIVER
o MSR-4050 HF TRANSMITTERS
o NEXLOG 725 DIGITAL VOICE LOGGER

Inform the COR to gain approval of any onsite visit requirement, and submit a formal USCG visit request with a copy to the COR. The request shall provide the names and security clearance information of each individual expected to participate in the visit, a primary and alternate visit schedule, as well as any special requests to the Unit required for the casualty correction visit. The Government reserves the right to revise QRS locations/visits, as demand occurs. If the newly found fault incurs any additional cost (extra days on site), the Contractor shall immediately notify COR for approval prior to performing work.

NON-ESSENTIAL DUTIES:

Other duties and responsibilities as assigned.

REQUIRED SKILLS:

Experience, Education and Licensure:

* 10 years of experience with troubleshooting and maintaining DHS or DOD equipment.

Certifications/Qualifications:

* Preferred that the candidate shall have completed a college electronics course curriculum with award of a BSEET/BSEE or achieved certification in an advanced electronics program from a technical school.

SUPERVISORY RESPONSIBILITIES:

None.

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.

Salary

$80-91k/annually

Job DescriptionJob Description

Objectives of this Role

Drive customer loyalty and sales by delivering exceptional on-demand technical support

Meet and exceed customer expectations for first-time fit and turn-around time by providing

timely technical expertise to internal teams and collaborating with customers

Minimize remakes and related customer impact by evaluating root cause of issues, advising on

solutions and recommending corrective actions

Improve customer satisfaction by driving consistent quality improvements through the

implementation and management of standard QC operating procedures

Daily and Monthly Responsibilities

Address incoming technical questions, requests and consultation needs (analog and digital)

Proactively communicate with dental practices to develop solutions for technical case questions

(analog and digital)

Meet daily targets for call wait time, email response time and on-hold list management

Clearly and thoroughly document case notes from customer conversations to guide production

Review each Rx in detail; inspect all work entering and leaving the lab to ensure all quality

standards, client requests and company expectations are met

Collect, maintain, and communicate quality metrics for domestic, international, and outsourced

manufacturing teams to resolve quality defects

Communicate with leadership, manufacturing and clients on any issues, defects or nonconformance

issues to ensure proper feedback, client follow-up, and continuous improvement

of lab practices

Verify cases consist of correct product(s) listed, have the necessary items to proceed and are

scheduled properly to ensure production success

Verify accuracy of tooth dimensions and occlusion of teeth, using micrometer and articulator

Develop and maintain complete and up-to-date records

Develop a close working relationship with customer experience, manufacturing, operations and

sales staff to effectively perform job responsibilities

Skills and Qualifications

High School Diploma or equivalent

Knowledge of dental anatomy

High-level customer service skills

Excellent listening, communication, and organizational skills

Experience in a similar field

Qualifications

CDT in dental technology

Experience managing a large client base

Knowledge of quality assurance methods and procedures

Ability to manage multiple tasks

Overview

The United States Coast Guard (USCG) Command, Control, Communications, Computers, Cyber, and Intelligence (C5I) Service Center has been structured to deliver technology solutions for mission success by virtue of its six Product Lines and five Shared Service Divisions. The C5I community, through the CYBER-CIO-C4IT Transformation, is now better aligned with the Mission Support Business Model to more efficiently manage C5I assets over their full life cycle.

The QRS Engineering Technician provides logistical life cycle support of equipment/systems during the O&M, and disposition phases of the system development life cycle. The QRS Technician shall be able to track and utilize USCG logistical and support tools such as CGFixIT (Remedy), EAL, ALMIS, SFLC Central and NESSS. Performance under this program requires a significant level of technical competence combined with a thorough understanding and recent experience with systems and equipment currently installed and in operation aboard the U.S. Coast Guard Cutters (USCGC) fleet and U.S. Coast Guard (USCG) shore commands.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide depot level equipment/system troubleshooting support to resolve trouble tickets, work orders and CASREPs generated from the USCG Centralized Service Desk utilizing, monitoring and updating CGFixIT (Remedy) or the Equipment Asset Log (EAL) application support tools.
• Provide equipment/system on-site technical support for analysis and/or repair requirements. Contractor shall also provide After Action report within five (5) days after site visit.
• Provide remote troubleshooting support, as appropriate, for identifying repair requirements.
• Provide a weekly status report of all MF/HF Comms Incidents/Work Orders/CASREPs that the contractor is actively supporting (CDRL A004).
• Provide SME support for MF/HF RF Communications, voice and data distribution systems, USCG shipboard and shore-based HF/MF voice and data system cabling.
• Provide support of Automatic Link Establishment (ALE) operations and functions for USCG HF radios.
• Provide support of MICOM 3T, RT9000 and TMR-90 radios including the utilization of HF base radio code plugs and standardized ALE frequencies used in the U.S. Customs & Border Protection (CBP) COTHEN ALE Network.
• Provide SME support for OTAR procedures for rekeying Coast Guard radios using Key Management Facilities (KMF). Inform the COR to gain approval of any onsite visit requirement, and submit a formal USCG visit request with a copy to the COR. The request shall provide the names and security clearance information of each individual expected to participate in the visit, a primary and alternate visit schedule, as well as any special requests to the Unit required for the casualty correction visit. The Government reserves the right to revise QRS locations/visits, as demand occurs. If the newly found fault incurs any additional cost (extra days on site), the Contractor shall immediately notify COR for approval prior to performing work. Conduct remote troubleshooting and assist local technicians to affect repairs.
• Notify and receive authorization from the COR and support personnel for BOD-FCDS when remote analysis indicates a requirement for the Contractor to go onsite to continue troubleshooting efforts.
• Duties shall include, but are not limited to the following Ancillary Comms systems:
o 00069-SDX (V) SATELLITE DATA EXCHANGE SYSTEM
o 00069-URG-III HF COMMUNICATIONS SYSTEM
o 00069-TMR-90 (V) HF COMMUNICATIONS SYSTEM
o 8000/8100 (Series) DIGITAL VIDEO RECORDER
o AN/ARC-164 UHF/AM TRANSCEIVER
o AN/SRA-49/A/B/50/A/B/C HF ANTENNAS/COUPLERS
o AN/USC-43(V) SECURE VOICE SYSTEMS
o AN/GRR-24 UHF RECEIVERS
o AN/SRA-12(C) MF/HF ANTENNAS/COUPLERS
o AN/GRC-211 VHF TRANSCEIVERS
o AN/PRC-117F/G UHF TRANSCEIVER
o AN/PRC-150 HF TRANSCEIVER
o AN/PRC-152 VHF/UHF
o AN/PSC-5D VHF/UHF TRANSCEIVER
o AN/SSR-1/1A UHF SATELLITE RECEIVERS
o AN/WSC-3(V) 6/7/8 UHF TRANSCEIVERS
o AN/WSC-3A SATELLITE TRANSCEIVERS
o AN/WSC-3(V) 7 LINK 11 UHF TRANSCEIVERS
o AN/URC-116(V) 5 HF TRANSCEIVERS
o AN/SRC-67(V) HF TRANSCEIVER SYSTEM
o AP 5160-8500/VLX 9500/VHF5160 VHF TRANSCEIVERS
o ASTRO SPECTRA VHF/UHF TRANSCEIVER
o BOAT CREW COMMS SY INTERNAL COMMS
o C-10315/U SECURE VOICE SYSTEM
o C-10316 SECURE VOICE SYSTEM
o C-11922/U RED HANDSET
o C-7594A SECURE VOICE SYSTEM
o CFHN-KDF-580 MF/HF ADF
o CU-9125 HF COUPLER
o CU-2430 HF COUPLER
o CU-9150 HF COUPLER
o ECE-P/S ENVIRONMENTAL COUPLER ENCLOSURES
o FBB500 INMARSAT
o FM-8900 VHF DSC TRANSCEIVER
o F-9800 HF PRE/POST SELECTOR
o GX-1250SA VHF TRANSCEIVER
o GX-1260S VHF TRANSCEIVER
o GX-234LS VHF TRANSCEIVER
o GX-23005 VHF TRANSCEIVER
o GX-2300S VHF TRANSCEIVER
o GX-2320V VHF TRANSCEIVER
o GX-2330S VHF TRANSCEIVER
o GX-2340S VHF TRANSCEIVER
o GX-5500S VHF TRANSCEIVER
o HM870-1206R EMERGENCY BEACON
o HORIZON NOVA VHF TRANSCEIVER
o HORIZON ECLIPSE VHF TRANSCEIVER
o HORIZON INTREPID VHF TRANSCEIVER
o IC-A110 VHF TRANSCEIVER
o IC-M12C VHF TRANSCEIVER
o IC-M45 VHF TRANSCEIVER
o IC-M120 VHF TRANSCEIVER
o IC-M127 VHF TRANSCEIVER
o IC-M56 VHF TRANSCEIVER
o IC-M100 VHF TRANSCEIVER
o IC-M125 VHF TRANSCEIVER
o IC-M302 VHF TRANSCEIVER
o IC-M304 VHF TRANSCEIVER
o ICOM VHF TRANSCEIVER
o IRIDIUM/9505/9505A SATCOM
o KWR-46 CRYPTO
o KY-58 CRYPTO
o KY-99 CRYPTO
o KIV-7 CRYPTO
o KVH V7 (11) INMARSAT
o LPA 9600 HF 1KW TRANSMITTER
o LST-5C UHF SATELLITE TRANSCEIVERS
o MICOM 2-R HF TRANSCEIVER
o MICOM 2TS HF TRANSCEIVER
o MICOM 3TS HF TRANSCEIVER
o MSR-4050 HF TRANSMITTERS
o NEXLOG 725 DIGITAL VOICE LOGGER

Inform the COR to gain approval of any onsite visit requirement, and submit a formal USCG visit request with a copy to the COR. The request shall provide the names and security clearance information of each individual expected to participate in the visit, a primary and alternate visit schedule, as well as any special requests to the Unit required for the casualty correction visit. The Government reserves the right to revise QRS locations/visits, as demand occurs. If the newly found fault incurs any additional cost (extra days on site), the Contractor shall immediately notify COR for approval prior to performing work.

NON-ESSENTIAL DUTIES:

Other duties and responsibilities as assigned.

REQUIRED SKILLS:

Experience, Education and Licensure:

• 10 years of experience with troubleshooting and maintaining DHS or DOD equipment.

Certifications/Qualifications:

• Preferred that the candidate shall have completed a college electronics course curriculum with award of a BSEET/BSEE or achieved certification in an advanced electronics program from a technical school.

SUPERVISORY RESPONSIBILITIES:

None.

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.

Salary

$80-91k/annually

The Engineer Trainee will engage in learning and supporting various engineering functions, with a focus on the assembly, troubleshooting, and repair of mining trucks. This role offers hands-on experience in the engineering and technical aspects of the heavy machinery sector. The Engineer Trainee will collaborate with experienced engineers to assist in the construction and maintenance of mining trucks and contribute to solving mechanical and electrical challenges.

Responsibilities

• Assist senior engineers in the assembly and development of mining trucks, ensuring adherence to quality and safety standards.
• Participate in the assembly and construction of mining trucks, aiding in the installation of mechanical, electrical, and hydraulic components.
• Diagnose and troubleshoot mechanical, electrical, and hydraulic issues in mining trucks, providing effective solutions for repairs and improvements.
• Support the repair and maintenance of mining trucks, ensuring optimal functionality and compliance with industry standards.
• Collaborate with engineering teams to identify recurring issues and propose enhancements to improve performance and reliability.
• Collect, analyze, and interpret performance data from mining trucks, offering insights into operational efficiency and recommending corrective actions.
• Contribute to engineering projects related to mining truck design, testing, and modification, tracking milestones and ensuring timely completion.
• Participate in the testing of newly built or modified mining trucks to ensure they meet operational and safety requirements.
• Assist in creating and updating technical documentation, including repair manuals, design specifications, and maintenance logs.
• Stay informed on the latest technologies and best practices in mining truck engineering and maintenance through training and development programs.
• Work with cross-functional teams, including manufacturing, quality control, and maintenance, to ensure the successful delivery and upkeep of mining trucks.
• Document technical incidents and quality issues, contributing to continuous improvement efforts.
• Engage in training and cross-functional development programs to enhance skills and knowledge.

Competencies

• Education and Experience: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Strong interest in heavy machinery, specifically mining trucks, and a willingness to learn.
• Basic understanding of mechanical and electrical systems in large-scale vehicles or machinery.
• Excellent problem-solving skills, with the ability to troubleshoot and repair mechanical, electrical, and hydraulic issues.
• Ability to work with engineering software and tools used for diagnostics, analysis, and repair.
• Strong communication and teamwork skills, with the ability to work collaboratively across departments.
• Good organizational skills, attention to detail, and the ability to follow technical specifications.
• Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software.
• Travel to customer and supplier sites domestically and internationally for 2-7 weeks in duration.
• Ability to obtain and maintain Local Mine induction and access.
• Ability to obtain and maintain Local Mine HSE certification.
• Ability to obtain and maintain a valid passport and driver's license.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier II

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The company

In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States.

Location

Liebherr Mining Equipment Newport News Co.

4100 Chestnut Avenue

23607 Newport News, VA

United States (US)

Contact

Nicole Alden

The Technical Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks, including autonomous haulage systems (AHS). This includes system analysis and troubleshooting of the trucks' mechanical, electrical, and software systems.

The work schedule for this position is as follows:

• Week 1 - Day Shift: 6:00am - 6:00pm (7 days)
• Week 2 - OFF (7 days)
• Week 3 - Night Shift: 6:00pm - 6:00am (7 days)
• Week 4 - OFF (7 days)
• Continues this schedule throughout the year

Responsibilities

• Provides remote and on-site engineering support services that delivers product reliability, functionality and cost requirements, including technical verification, troubleshooting, validation, and commissioning of mechanical, electrical, and software systems
• Achieves resolution of problems by promptly responding to request for service and assistance and by working directly with affiliates, customers, Engineering, and suppliers
• Researches and analyses data such as Product Incident Reports (PIR), Product Assembly Reports (PAR), and incident tickets to identify and resolve problems
• Participates in Product Issue Resolution through data collecting and Root Cause Analysis exercises to resolve field failures
• Provides a communication link between the affiliates or customers and the Regional Customer Support Managers to help ensure that effective services are offered
• Provides assistance to Regional Customer Support Managers, Engineering, and other Liebherr departments, to resolve product problems and expedite solutions
• Alerts the organization of potential or known problems that affect the quality of Liebherr products and services
• Recommends design modifications to hardware, and functional changes to systems and subsystems to improve performance
• Participates in design reviews and provides input for the verification and validation plans of new or redesigned components
• Reviews and validates new components, designs, and corrective actions to improve truck performance and reliability
• Ensures relevant design related campaigns, such as notifications, modifications, and upgrades, are carried out by customers and affiliates and provides documentation to factory to substantiate this
• Provides technical advice in the development of service manuals, Technical Instructions (TIs) and Service Information (SIs), Engineering Change Requests (ECRs), and training courses
• Effectively engages, establishes, and maintains strong relationships with internal and external stakeholders, to manage and mitigate risks relevant to the truck's design, functionality, and customer relationships
• Oversees the assembly and commissioning of trucks ensuring that the assembly, commissioning and operational testing conforms to factory specifications and customer requirements
• Signs-off and submits commissioning documents to LME Warranty administration prior to customer acceptance of machine(s)
• Uses computer-aided design (CAD) software to perform specified engineering tasks

Competencies

• Education and Experience: Bachelor's degree (BSME, BSEE, BSCS, Engineering) and 3 years of relevant experience in a mining or engineering environment. Practical experience with Autonomous Haulage Systems in surface mining is preferred.
• Proficient with Microsoft 365 applications such as Teams, Outlook, OneNote, Excel, PowerPoint, etc.
• Carries out instructions delivered in written, oral, or diagram form; gets clarification; and responds well to questions
• Reads and interprets documents such as schematics, part and assembly drawings, technical procedures and manuals, spec sheets, operating and maintenance manuals, and safety and governmental regulations
• Writes clearly and informatively, both in technical and conceptual terms; and reports and presents numerical data effectively
• Describes technical requirements and issues; speaks clearly and persuasively in positive or negative situations; and demonstrates group presentation skills
• Identifies and resolves problems in a timely manner; skillfully gathers and analyzes information or data; establishes facts and draws conclusions; and develops alternative solutions
• Works with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
• Knowledge of low voltage electrical system design and function and apply basic equations to circuit analysis
• Understands of the design principles of the electric drive and hydraulic systems used in mining equipment
• Knowledge of autonomous haulage systems used in surface mining
• Knowledge of communication protocols (CAN, J1939, DDS, etc.), real-time embedded systems, Robot Operating System (ROS), and wireless telemetry, as applied in the surface mining environment
• Knowledge of the design, specification, and utilization of PLC control on mobile equipment
• Knowledge of Creo View CAD software
• Develops project plans; allocates resources and performs risk management; communicates changes and progress; and follows change management procedures
• Customer service skills including managing difficult customers
• Seeks self-development and provides relevant training to peers, internal and external customers
• Ability to travel domestically and internationally up to 20% of the time
• Ability to obtain and maintain a valid driver license and passport
• Ability to maintain Mine Safety & Health Administration (MSHA) certification
• Ability to obtain and maintain electrical certification in high, medium and low voltage
• This position is working from home eligible (locally)
• Serve on 24/7 rosters up to 12-hour shifts, one week on and one week off

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier III

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The company

In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States.

Location

Liebherr Mining Equipment Newport News Co.

4100 Chestnut Avenue

23607 Newport News, VA

United States (US)

Contact

Melissa Silva

Job Title: Software Technical Support Engineer

Department: Support

Position: Exempt, Full-Time

Job Summary

IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.

Duties/Responsibilities

• Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
• Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
• Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.
• Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
• Identify and report both software bugs and customer suggestions.

Additional Responsibilities

• Build servers that customers have ordered and install required software.
• Cycle new cameras through the lab for testing.
• Install network switches and run cables.
• Visit customer sites and troubleshoot issues if remote access is not available.
• Limited travel may be required to support company events.
• Occasional operation of electric forklifts, pallet stickers, and other material handling equipment (safety and compliance training provided).

Requirements

• Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
• Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
• Networking background.
• Experience with Linux OR Windows system administration.
• Ability to build and troubleshoot servers.
• Customer support experience with over the phone and face to face communication.
• Debugging, troubleshooting skills are required.
• Strong problem solving skills are essential.
• Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
• Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus.
• Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures.
• All associates will perform duties as requested by management.

Education

• Minimum of two-year degree in IT, CS, EE, or equivalent.

Bonus Experience

• Helpdesk experience.
• Cloud or hosted infrastructure experience.
• Ability to write scripts for automation.
• Experience with RESTful Web APIs.

Benefits

• Industry competitive salaries based on experience.
• Generous PTO and Work From Home Policy.
• Health, Vision, Dental, and Life insurance policies.
• Flexible Spending Account and Health Saving Account.
• 401K with company match.

IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.