284 Tenant Relations jobs in Orlando

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Company: Campus Advantage
Location: UnionWest in Orlando, FL
Position Title: Leasing Manager
Position Type: Full-time / Hourly / On-site
Compensation: $21.50 - $24.00 base
Location: On-site

The Leasing Manager is responsible foroverseeing the leasing operations for our student housing apartment community. The Leasing Manager will manage the leasing team, oversee the leasing process, implement successful marketing strategies, and ensure high occupancy rates for the community while maintaining a positive living and learning environment for residents living at Campus Advantage student housing properties. This is a hands-on, customer service-oriented role that requires excellent communication and organizational skills.

DUTIES AND RESPONSIBILITIES:

• Manage the leasing team and ensure they are meeting leasing goals and providing excellent customer service to prospective residents.
• Promptly input executed lease files into the leasing database and physical files.
• Maintain leasing files and ensure records are accurate and complete.
• Develop and implement leasing strategies to increase occupancy rates and renewal rates.
• Create and implement an annual marketing plan and evaluate performance outcomes.
• Create and maintain positive relationships with current and prospective residents, as well as with local universities and colleges.
• Conduct property tours and assist prospective residents with the leasing process, including lease signings and move-in processes.
• Assist with recruiting, hiring, and new talent acquisition initiatives.
• Coordinate, staff, and attend campus events related to on/off campus housing.
• Routinely update marketing material and leasing documents to ensure accuracy.
• Serve as a motivational leader to drive sales and meet objectives daily.
• Establish and nurture relationships with prospective residents and integral partnerships.
• Performs other related duties as assigned by management.

ESSENTIAL SKILLS:

• Possess exemplary relationship-building and networking skills.
• Demonstrate a thorough understanding of sales best practices.
• Prioritize and delegate tasks using effective time management skills.
• Demonstrated above-average verbal and written communication skills.
• Be an effective leader who directs, supports, and encourages team members.
• Strive to always deliver the highest standards of customer service and satisfaction.

QUALIFICATIONS:

• Bachelor's Degree from a four-year college or university preferred.
• Minimum of 2 years of sales experience, strongly preferred in Student Housing.
• Computer skills required: Computer literacy with working knowledge of MS Office and Entrata.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Compensation and Benefits: This position offers a competitive hourly rate, bonus eligibility, and opportunities for advancement and growth. Housing discounts might be applicable.

This position is eligible to participate in Campus Advantages benefits plan. This includes:

• Competitive and flexible medical, dental, and vision plans
• Competitive 401K match
• Health Savings Accounts (HSA) with generous company contribution
• Flexible Spending Accounts (FSA)
• Paid vacation time and holidays
• Paid parental leave
• Paid sick leave for all employees
• Summer Friday program for corporate positions
• MOJO monthly team events
• EAP and LifeCare program for employees and family members Paid volunteer time
• Voting leave
• Foundations peer cohort onboarding and mentoring program
• Leadership conferences and workshops
• And more!

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Occasionally exposed to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to _25_ pounds

About Campus Advantage

Campus Advantage is a real estate investment management firm fostering financially equitable properties across Austin. Since 2003, Campus Advantage has strived to deliver a superior living experience by creating successful communities that provide a rewarding living, learning, and career experience to residents. Together with the support of our talented team of property professionals, Campus Advantage has become one of the leading student housing owners and managers in the country.

Campus Advantage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.