996 Call Center jobs in Costa Mesa

Sales Manager - Costa Mesa

92627 Costa Mesa, California Richemont

Posted 11 days ago

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Job Description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Manager

Montblanc | Costa Mesa, CA

Reports to: Boutique Manager

Role Overview

Reporting to the Boutique Manager the overall responsibility for the Sales Manager role is co-manage the sales, customer service, and operations of retail boutique while providing for the growth and development of the sales team.

Responsibilities (or Mission)
  • Plans and directs the day-to-day sales operations of the boutique.
  • Develops strategies to improve customer service, drive store sales, and increase profitability.
  • Develop a strong sales team to deliver consistent luxury client experience.
  • Implementation and execution of sales initiatives
  • Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
  • Ensures all products and displays are merchandised effectively to maximize sales and profitability.
  • Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas together with the District Manager.
  • Participates in the annual review process


Qualifications
  • A bachelor's degree or its equivalent; at least 5 years of experience in retail sales.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Lead and directs the work of others.
  • Excellent understanding and appreciation of the luxury goods markets
  • Excellent communication skills both verbal and written to people of varying levels and cultures;
  • Excellent interpersonal skills with the ability to cultivate good working relations within the company;
  • Highly creative. Out-of-the-box thinker;
  • Self motivated seeking challenge and growth
  • Strong analytical and organizational skills;
  • Microsoft Office, SAP, experience with Client Relationship Management systems and Outlook


Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $80k-$90k

Salary will be determined based on relevant skills and experience.
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Call Center Customer Service Representative

92725 Santa Ana, California Optima Tax Relief

Posted 1 day ago

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Job Description

Job Details

Position Type
Full Time

Salary Range
$18.00 - $18.00 Base+Commission/month

Job Category
Admin - Clerical

Description

WHY OPTIMA TAX RELIEF?

  • Strong Corporate Culture: Community Outreach, Interactive Wellness Program, quarterly off-site eventsTheres always something to look forward to!
  • Ethical Work is conducted with the Highest Level of Integrityalways.
  • Investment in our employees development, professional growth, and potential career advancement!
  • We are constantly looking for ways to get better, be innovative, and remain the leaders in our industry!
  • NO TAX KNOWLEDGE REQUIRED!
TAX PREPARATION SUPPORT SPECIALIST

A DAY IN THE LIFE

As a liaison between our Clients and our Tax Preparation Department, you will be relied upon to answer inbound calls from clients for inquiries as well as contact designated clients to help push the progress of their case. You will communicate in an open, helpful and engaging tone to collect outstanding document requests. Additionally, you will work with various teams to address client concerns in a high-volume professional environment!
  • Collect on outstanding document requests required to help the Tax Preparers properly complete all required Tax Returns
  • Respond to inquiries from existing clients and receive inbound calls for status updates
  • Conduct outbound calls to our clients throughout different stages of the Tax Preparation process
  • Educate the client on the summary of Tax Years to reach compliance
  • Ensure security from any collection enforcement to prevent levies
  • Interact with Tax Professionals, clients, and other departments
  • Act as liaison between client and the Tax Preparer assigned
  • Use time management skills to prioritize daily workload
  • Multitask while working with customers and navigating our computer systems
  • Provide outstanding customer service through first call resolution
  • Other tasks and duties as needed
WHAT WE CAN OFFER
  • Hourly rate + monthly performance bonus
  • Medical, Dental, Vision, Supplemental Insurance
  • 401K and Company Match Plan
  • Tuition Reimbursement Program
  • Hardship Program
  • Paid Time Off (Vacation, Sick, Holiday and Optional Holidays)
  • Career Opportunities
  • Award Winning Work Culture!
WORK ENVIRONMENT AND PHYSICAL DEMANDS

This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and standard office supplies. While working in the office, the setting is a standard office environment with low to moderate noise levels and temperature controlled.

While performing the duties of this job, the employee is regularly required to talk or hear. Employee is required to sit at desk for majority of the workday with occasional standing and walking within office environment. The employee is required to use hands and fingers for writing and typing, handle or feel office tools or controls; and reach with hands and arms. Employee may occasionally crouch or kneel. The employee must occasionally lift and/or move up to 20lbs. Specific vision abilities required by the job include close vision, distance vision (may be corrected), peripheral vision, depth perception, and ability to focus on task at hand.

Optima Tax Relief, LLC does not accept unsolicited referrals or resumes from any source other than directly from candidates. We will not consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Optima Tax Relief, LLC employees is strictly prohibited. Unsolicited referrals and resumes sent to Optima Tax Relief, LLC are deemed gratuitous, and the company will not be obligated or bound in any way to pay any referral or other fee if a person referred to us from a source other than a candidate is hired.

Notwithstanding the foregoing, resumes will be accepted from approved vendors who have written agreements in place with Optima Tax Relief, LLC, and then only to the extent such agreement covers a specified position and, if required by such agreement, the submission of resumes by the vendor has been authorized in writing by Optima Tax Relief, LLC for such specified position. Any resumes submitted in the absence of a signed agreement will become the property of Optima Tax Relief, LLC and no fee shall be due.

Qualifications

WHAT WE NEED
  • Has a desired interest in establishing a future career as a Tax Preparer
  • Knowledge of Salesforce, MS Office Applications
  • 1+ years of experience in an office environment or call center
  • C-Tec certification completed within 90 days of role
  • Type a minimum of 35 WPM (Assessment will be conducted at time of interview)
  • A Strong Multitasker, Ensuring Timeliness and Accuracy
  • You Possess Excellent Organizational, Written, and Communication Skills
  • Proficient and comfortable with office equipment (Computer skills Microsoft Office, Outlook)
  • Remain focused and productive in a fast-paced environment
  • You Hold a Strong Work Ethic and are Committed to Excellence
  • A Team Player
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Inbound Call Center Sales Representative

90703 Cerritos, California AT&T

Posted 1 day ago

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Job Description

Business Premier Service Consultant

This FULL-TIME position needs to be able to keep a full professional conversation in English.

If selected, you must be able to report to this location.

12911 183RD ST

Floor 3

Cerritos CA 90703

The Business Premier Service Consultant assists Business customers with requests, questions, and concerns on all products and services offered by the Company (ex: billing, rate plans, features, services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, credit checks, service activations and changes, receivables management/collections, relocations, combined bill, after hours inquiries, and pre-paid services). Requires excellent communication and follow-up on progress with complex issues. Customer interaction may result from direct calls from customers, transferred callers or the resolution of trouble tickets. May resolve inquiries received via telephone, e-mail, e-care, correspondence, TTY, and on-line chat.

  • Must possess a working knowledge of a broad range of Voice and Data products/services.
  • Must have the ability to use various tools and systems to effectively and accurately research, troubleshoot, problem solve, and educate others.
  • Sell products and services offered by the Company. May support end users in areas such as billing and equipment.
  • May also interact with enterprise customers and their IT managers on the installation & configuration of AT&T Mobility software as well as configuration of devices.
  • May support returns, exchanges, upgrades, accessory orders or missing order requests.
  • May perform Accounts Receivable work for several hundred corporate or government accounts at one time, working with Sales and Service Management teams to determine the best approach for collections of past due dollars (also supports small business accounts).
  • May process credit applications and activate service.
  • Coordinates with all sales channels for retention efforts on existing customer base.
  • May be responsible for leading projects, and performs other duties as assigned by management.
  • Responsibilities within the Business Premier Service Consultant role also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated. By way of example, these may include, but are not limited to sales, saves, high value customers, billing and adjustment teams, advanced technical support, and/or complex collections work.
  • Exhibits in-depth knowledge of all systems, products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues.
  • Maintains appropriate records, prepares required reports, and updates customer accounts on a computer terminal.
  • Develops a proven track record of resolving issues and retaining customers. It is critical & significant to recognize & provide for the following: - The AT&T environment is constantly evolving to meet customer and competitive demands and will continue to do so; we need the flexibility to evolve with it. - Customer interactions that are viewed as requiring "specialized" skills today may be mainstreamed tomorrow as we continue to drive tools and technology to enable first call resolution at the frontline.

General functions

- Answers customer/client requests or inquiries concerning services and products and reports problem areas.

- Utilizes various systems and tools to assist and service customers. May include bulk ordering & care maintenance requests.

- Continually maintains working knowledge of all company products, services and promotions.

- Make recommendations according to customer's needs. - Utilizes operational systems to process purchases of all products and services.

- Handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc.

- Handles credit checks, service activations and changes, and all duties related to receivables management/collections.

- Sell all services and products offered by the Company; handles inquiries and on data products, services, billing, and troubleshooting.

- May handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid service.

- Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)

- Provides support for products and services offered by the Company. - Assists customers with products and services such as but not limited to laptop connect services: Including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

- Handles less routine & repetitive matters and more complex troubleshooting scenarios. - Identifies, tracks & trends issues to assist in root cause elimination.

- Proactively engages T3 support (network and IT) to address & resolve issues.

- Engages third party vendors and suppliers as needed to address service faults & provide customer resolution. - Remains proficient in all billing, rate plan and feature matters.

- Able to communicate effectively, both verbally and in writing.

Essential functions for this role

- May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

- Ensure work area is maintained in a clean and professional environment.

- Handles executive escalations to the office of the president as well as any other escalation as directed by management. - Handles regulatory escalations.

- Demonstrates proficiency in all billing and technical matters to efficiently assist customers & resolve the escalation.

- Coordinates effectively with other departments as needed to resolve customer issue.

- Communicates professionally and effectively with other departments and customers.

- May handle complex tickets/cases from internal partner teams. - May support multiple business chats in a concurrent environment.

Preferred qualifications

- At least one year customer service experience preferred.

- Call Center experience preferred.

- Advance Typing/keyboarding skills preferred.

Special job requirements

- Specific job assignments may require day, evening, weekend, or holiday hours.

- Overtime may be required.

Flexibility to work any schedule during hours of operation is essential: M-F: 8AM-8PM, SUN: 8AM-5PM

Physical requirements

Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by the needs of the business.

- Desire to work onsite in one of our call centers.

Basic qualification test

Applicants will be expected to pass any assessments or tests associated with the position.

Training

  • Classroom training
  • On-the-job training

Training content, call types and responsibilities may change over time at the discretion of the company as the business evolves and our software, technology & tools advance. - Continued investment will be made in the self-service options we provide to our customers, eliminating the need for the customer to call in for service and allowing customers to self-service in additional areas.

You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.

What's in it for you?

In this full-time position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. We offer paid training as well as resources to encourage your career growth. Our Business Premier Services Consultant earn $22.92 hourly, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

- Medical/Dental/Vision coverage

- 401(k) plan

- Tuition reimbursement program

- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

- Paid Parental Leave

- Paid Caregiver Leave

- Additional sick leave beyond what state

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Call Center Software Assistant/Coordinator

90703 Cerritos, California Power Pro Plumbing

Posted 6 days ago

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Job Description

We are seeking an experienced candidate with a passion for mastering and training software and providing excellent customer service and training for the position of Call Center Software Assistant.

If you are interested in a GREAT TEAM environment, Then you may owe it to yourself to check us out!

Benefits include:

  • Competitive compensation
  • Medical/Dental/Vision insurance available, as well as 401K
  • Growth opportunity
  • Paid Time Off
Daily job duties may include:
  • Learning in detail the many programs and the CRM utilized and potential new programs needed.
  • Call Center duties including Maintaining customer database with current information.
  • Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
  • Implement and train our staff on the programs and processes needed with them for best practices.
Required Qualifications:
  • High understanding of software and all of their capabilities through learning, training, and using.
  • High analytical and organizational skills.
  • Customer Service skills.
  • Ability to multi-task, Organizational Skills.
  • High school diploma or general education degree (GED).
  • Two years related experience and/or training in customer service, dispatching or equivalent combination of education and experience.
  • Must be able to work a flexible schedule including weekends.

Please click on ORIGINAL JOB POSTING to apply.

Background Check and Drug Screening will be done before an offer is made.
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Call Center Quality Assurance Specialist

92627 Costa Mesa, California WSP USA

Posted today

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Job Description

WSP is currently initiating a search for **Call Center Quality Assurance Specialist** position to sit out of our Costa Mesa, CA office.
**JOB SUMMARY**
This position will help preserve service excellence through monitoring, and assessing customer interactions of Contact Center Associates; documenting agent performance strengths, weaknesses, opportunities, and threats; to use a Quality Management System (Calabrio); highlighting immediate compliance issues; assisting in generating standard process measurement reporting; to monitor and track performance measures for the operations; and developing and updating quality guidelines and procedural manuals.
**DUTIES AND RESPONSIBILITIES**
+ Performs call, email, chat, and text monitoring and assessment of Customer Service
+ Representatives (CSRs) for both inbound and outbound calls
+ Image review quality assurance
+ Participates in calibration exercises
+ Participates in internal listening and viewing sessions
+ Assists Quality Assurance Manager in providing standard weekly and monthly reporting within predetermined reporting parameters
+ Provides regular feedback to quality leadership regarding call trends or compliance issues that may arise
+ Works with quality leadership to continually define quality assurance guidelines
+ Responsible for ensuring internal and external customer interactions are handled in compliance
+ with established procedures and standards
+ Become a subject matter expert in all business segments
+ Offers suggestions for process improvement to foster exceptional customer experience
+ Assists with the creation and updating of procedure/training manuals
+ Maintains overall objectivity in supporting consistent and superior customer service
+ Other duties as assigned
**QUALIFICATIONS**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
+ Excellent verbal and written communication skills
+ Excellent attendance and punctuality
+ Possess strong interpersonal skills and have compassion and empathy for customer situations
+ Be energetic, self-motivated, and quick-thinking
+ Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment
+ Ability to read and comprehend normal instructions, correspondence, and memos
+ Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization
+ Ability to apply common sense understanding to carry out detailed written or oral instructions
+ Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday
+ Must be able to pass background and drug screenings
+ Ability to achieve and maintain departmental performance standards
**PHYSICAL DEMANDS**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
+ Ability to adhere to attendance requirements
+ Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
+ Must be able to lift, carry, walk and stand
+ Vision for reading, recording and interpreting information
+ Frequent speech communication, hearing and listening to maintain communication
+ Daily use of computer and keyboard, standard office equipment and telephone
+ Ability to access, input, and retrieve information from the computer
+ Frequent hand/eye coordination to operate computer keyboard and office equipment
+ Noise level in the work environment is quiet to moderate
**SUPERVISORY RESPONSIBILITIES**
+ This position has no supervisory responsibility.
**EDUCATION AND/OR EXPERIENCE**
+ High school diploma or general education degree (GED)
+ Six (6) months quality assurance service experience required
+ Bilingual Spanish is a plus
+ Bilingual Vietnamese is a plus
**WSP Benefits**
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
**Compensation**
Expected Pay (California only): $21.00/hr - $21.50/hr
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.
#LI-MC1
**About WSP**
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
**NOTICE TO THIRD PARTY AGENCIES:**
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
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Advice RN - Nurse Advice Call Center

92631 Brea, California Providence Service

Posted 3 days ago

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Job Description

Description

Under the direction of the Supervisor/Manager, this position is responsible for triaging incoming calls, assessing needs and providing appropriate healthcare options including facilitating referral to primary providers, health care facilities and community resources. In addition, this position will be responsible for educating the caller regarding immediate health care advice, possible health related risks, as well as wellness/prevention behaviors and opportunities.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation Graduate of an accredited school of nursing. and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

  • Graduate of an accredited school of nursing.

  • Upon hire: California Registered Nurse License.

  • Case management or acute care experience in a healthcare setting

  • 2 years of Acute or ambulatory nursing experience

Preferred Qualifications:

  • Bachelor's Degree Nursing or related field.

  • 2 years of Case management or acute care experience in a healthcare setting

  • 7 years of Acute or ambulatory nursing experience

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 375165
Company: Providence Jobs
Job Category: Clinical Administration
Job Function: Clinical Support
Job Schedule: Part time
Job Shift: Evening
Career Track: Nursing
Department: 7520 NURSE ADVICE CALL CENTER CA HERITAGE SERVICES
Address: CA Brea 955 W Imperial Hwy
Work Location: St Jude Heritage Medical Grp-W Imperial Hwy Brea
Workplace Type: Hybrid
Pay Range: $47.33 - $73.48
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

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Senior Coordinator Non-Technical Customer Support

92821 Brea, California Danaher Corporation

Posted 2 days ago

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Job Description

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.
The Senior Coordinator, Service Agreements for Beckman Coulter Diagnostics is responsible the administration of service agreements along with time and material billings.
This position is part of the Client Services Department and is located in Brea, CA and will be Onsite. In Service Agreements, our vision is Dynamic Service for Customer Excellence. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Support field operation partners to manage the day-to-day service requests, preventive maintenance and installations; Engage directly with external and internal customers over the telephone or via email
+ Secure timely service agreement renewals for diagnostics instrument installed base in the US; Resolve disputes/discrepancies and/or handle customer complaints with regards to contracts
+ Uses in-depth knowledge of customer contracts and products to take actions and achieve contract compliance; Maintains contract records and invoice customer contracts
The essential requirements of the job include:
+ High school diploma or GED
+ 1-2 years experience in Customer Service (email & phone inquiries with customers)
+ Experience with Microsoft Office (Outlook, Excel, Word)
It would be a plus if you also possess previous experience in:
+ Associate or Bachelor's degree
+ Working with Oracle and/or ServiceMax
+ Working with Field Service Organizations
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
The hourly range for this role is $26.00 - $36.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here ( .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
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  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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