Patient Service Representative

46262 Indianapolis, Indiana AppleTree Staffing

Posted 11 days ago

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Indianapolis, IN Order: 2105305 Order Type : TempToFT Are you seeking office-based, clerical work in the Indianapolis area where you can provide support to the local community?Join a team of dedicated healthcare workers on their journey to provide relief, support, research, and treatment to patients in need of specialized care. This role is the first point of contact for patients and is instrumental in providing a comforting experience and keeping appointments organized.A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.Ultimately, you will work directly with patients and our medical staff to answer any questions they may have about treatment options or insurance coverage.Daily functions include:Greeting and directing patients to examination roomsScheduling patient appointments and making reminder callsInforming patients about delays and wait timesResponsibilitiesUpdate and verify patient information at every visitAssist patients with filling out patient history forms, consent forms and payment contract formsReceive and process cash and credit card payments for medical services renderedReview patient accounts, identify delinquent accounts and collect overdue paymentsAnswer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff memberRequirements and skillsProven work experience as a Patient Service Representative or similar roleKnowledge of medical terms and practicesProfessional manner and appearanceStrong interpersonal and communication skillsMeticulous attention to detailProficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)High school diploma or equivalent preferredValid drivers license and reliable transportationIf you meet these requirements, apply today or call ! Interviews will begin immediately!JOB TYPE: FULL TIMESHIFT: 1stPAY RATE: $15.50 per hourAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Customer Service - Donor Support Technician

46202 Indianapolis, Indiana CSL Plasma

Posted today

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Job Description
Job Description Summary
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Job Description
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.
Education
? High school diploma or equivalent required
Experience
? Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
? Must be able to perform basic math calculations
Working Conditions (physical & mental requirements)
? Ability to understand, remember and apply oral and/or written instructions
? Ability to understand and follow basic instructions and guidelines
? Must be able to see and speak with customers and observe equipment operation.
? Occasionally perform tasks while standing and walking up to 100% of time
? Reach, bend, kneel and have high level of manual dexterity
? Occasionally be required to lift and carry up to 25 pounds
? Fast paced environment with frequent interruptions
? Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens ? Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
? Required to work overtime and extended hours to support center operational needs
Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
CSL offers the following benefits for this part-time position: Paid sick leave; and the option to participate in CSL's 401(k) Savings Program.
**Our Benefits**
We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care ( at CSL.
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-203565
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
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Customer Service - Donor Support Technician

46202 Indianapolis, Indiana CSL Plasma

Posted today

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Job Description

**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-252187
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
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Customer Service Representative

46202 Indianapolis, Indiana Wolters Kluwer

Posted today

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Job Description

**LOCATION:** Remote U.S. locations
**OVERVIEW**
You will provide positive, supportive environment, generous benefits package, and comprehensive training program. You will provide support to internal and external clients on product-specific issues. Provide application support to customers by phone, email, chat and/or remote system access. You will develop strong product knowledge as demanded by this role to meet customer needs-capacity to learn/engagement is more important than technical background. You will troubleshoot client issues associated with enterprise application including customer client networks for this complex product that large corporations use to manage their legal matters with law firms.
**RESPONSIBLITIES**
+ Provide application support to both internal teams and external customers, contributing subject matter expertise to ensure customer satisfaction and organizational success, maintaining performance standards and representing Wolters Kluwer.
+ Demonstrates solid knowledge of application, product, and services
+ Provides support and troubleshooting of application to both internal teams and external customers via telephone, live online chat and email
+ Demonstrates strong analytical skills to identify origin/cause, initiate research, and promptly respond to cases that may be handled without escalation (e.g., product operation, product content)
+ Effectively communicates to internal and external clients and records concise documentation of cases
+ Working cross-functionality to proactively resolve specialized, procedural, and operational issues; escalating cases that require additional expertise
+ Independently and in team environment, apply troubleshooting methodologies to drive escalated issues to closure
+ Delivers timely responses to business owners, stakeholders, and users on issue status and resolution, including driving escalated issues to closure
+ Motivated contributor to team knowledge share, meetings, and documentation to reduce recurring issues and inquiries
**QUALIFICATIONS**
**Education:** high school education or equivalent, bachelor's degree preferred
**Experience:**
+ 2+ years of client-facing application support experience, including:
+ Troubleshooting product issues, and reporting issues via phone/e-mail/chat
+ Working cross-functionally to resolve technical, procedural, or operational issues
+ Working collaboratively with individuals at all levels of the organization
+ Executing to short and long-term plans
+ Training internal and external customers to mitigate recurring requests for help
**TRAVEL:** none
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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