44 Client Relations jobs in Utica

Clae Goldman Team is seeking a proactive and results-oriented Field Account Manager to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Field Account Manager, you will be responsible for managing client relationships, driving sales, and ensuring customer satisfaction through door-to-door and retail channels. Join us and make a positive impact on the environment while helping your community.


Responsibilities

1. Manage Client Relationships: Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.
2. Drive Sales: Identify and pursue new sales opportunities to achieve and exceed sales targets.
3. Provide Solutions: Understand client needs and provide tailored energy solutions to meet their requirements.
4. Monitor Performance: Track and analyze sales performance metrics to identify areas for improvement and ensure targets are met.
5. Stay Informed: Keep up-to-date with industry trends, product knowledge, and competitor offerings.

1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
2. Experience: Previous experience in sales, account management, or a related field is beneficial.
3. Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members.
4. Analytical Skills: Strong analytical and problem-solving skills to assess client needs and develop effective solutions.
5. Self-Motivation: Highly motivated and goal-oriented with a strong work ethic.

Clae Goldman Team is seeking a proactive and results-oriented Field Account Manager to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Field Account Manager, you will be responsible for managing client relationships, driving sales, and ensuring customer satisfaction through door-to-door and retail channels. Join us and make a positive impact on the environment while helping your community.


Responsibilities

1. Manage Client Relationships: Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.
2. Drive Sales: Identify and pursue new sales opportunities to achieve and exceed sales targets.
3. Provide Solutions: Understand client needs and provide tailored energy solutions to meet their requirements.
4. Monitor Performance: Track and analyze sales performance metrics to identify areas for improvement and ensure targets are met.
5. Stay Informed: Keep up-to-date with industry trends, product knowledge, and competitor offerings.

1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
2. Experience: Previous experience in sales, account management, or a related field is beneficial.
3. Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members.
4. Analytical Skills: Strong analytical and problem-solving skills to assess client needs and develop effective solutions.
5. Self-Motivation: Highly motivated and goal-oriented with a strong work ethic.

Clae Goldman Team is seeking a proactive and results-oriented Field Account Manager to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Field Account Manager, you will be responsible for managing client relationships, driving sales, and ensuring customer satisfaction through door-to-door and retail channels. Join us and make a positive impact on the environment while helping your community.


Responsibilities

1. Manage Client Relationships: Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.
2. Drive Sales: Identify and pursue new sales opportunities to achieve and exceed sales targets.
3. Provide Solutions: Understand client needs and provide tailored energy solutions to meet their requirements.
4. Monitor Performance: Track and analyze sales performance metrics to identify areas for improvement and ensure targets are met.
5. Stay Informed: Keep up-to-date with industry trends, product knowledge, and competitor offerings.

1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
2. Experience: Previous experience in sales, account management, or a related field is beneficial.
3. Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members.
4. Analytical Skills: Strong analytical and problem-solving skills to assess client needs and develop effective solutions.
5. Self-Motivation: Highly motivated and goal-oriented with a strong work ethic.

Black River Systems Company, a small, established research-oriented engineering firm headquartered in Utica, NY, is looking for a Customer Service Engineer. We are looking for someone who will be highly motivated, experienced to improve productivity, gather and research data, and improve customer satisfaction. They will be responsible for working directly with U.S. Government (USG) customers to troubleshoot system issues and work to resolve them with the internal team. This position will support multiple Black River government programs. The qualified candidate will lead the service & maintenance initiatives to deliver solutions and prevent reoccurrences. A successful candidate will need to demonstrate problem solving skills, concise communication, accurate root cause analysis and persistence to identify and resolve reported issues afield. Their technical expertise will lead the customer service and maintenance team and manage those resources and their execution to KPI's.

Responsibilities:

• Manage the Help Desk Staff and Cases.
• Develop Subject Matter Expertise on complex systems to determine root cause on failures afield.
• Maintain Gitlab repository of Open Help Desk Cases.
• Develop Technical Service Bulletins and communications for fielded systems and customers.
• Evolve preventative maintenance plans as necessary to prevent failures afield.
• Strong communication, documentation, and collaborative/teamwork skills are a must.
• Staying calm under pressure while being very organized to analyze data and translate their findings into easy-to-understand reports.
• Provide a clear picture of the department's operations and ways to improve.
• Ensure customer satisfaction within the bounds of the contracts and financial requirements.

Position Requirements:

• Bachelor's degree in business, management, electrical engineering technology or related field preferred with an additional four years of experience.
• Previous program customer service and management experience. Solid communication, documentation, and collaborative/teamwork skills.
• Strong written and oral communication skills.
• Ability to develop product support strategies and communicate recommendations to executives effectively.
• US citizenship - must have or be eligible for a Department of Defense security clearance.

Black River Systems is a small, growing employee-owned company committed to advancing our employees' quality of life on the job. We offer a competitive salary and an excellent benefits package. We are looking for an exceptional employee with strong technical skills and a personality suited to the small business environment. If you feel you qualify, please send your resume to Black River Systems Co., Inc. 162 Genesee Street Utica, NY 13502.

Hourly wage: $19.23 ($34,998 a year)

35 Hour work week

Benefits:

PTO - vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays

Wellness program with the ability to earn an additional 3 PTO days a year

401K with up to 10% employer investment

Heavily subsidized health insurance with co-pays Vision and Dental insurance.

Monthly contribution towards dependent care (to offset childcare costs)

Company paid Life Insurance and Identity theft protection (LifeLock)

Free covered parking

Additional benefits available

Job Duties:

The successful candidate will be expected to:

Maintain the highest level of customer service at all times to ensure all expectations, needs, and goals of individuals, visitors, and staff are met and uphold customer satisfaction and quality of service.

Greet all visitors entering RCIL and properly direct them to their destination in a friendly manner.

Be prepared to handle emotionally charged situations.

Professionally answer all incoming calls and direct them to the correct recipient.

Process mail daily to include posting, opening, sorting and communicating with departments.

Assist with special projects that may include typing documents, processing large mailings, copying and other administrative functions.

Education:

High school diploma or equivalent required. Accredited Business School Certificate or Associates Degree preferred.

Knowledge, Skills & Abilities:

Office machines such as fax, copier, and printer.

Knowledge of ADP and Microsoft Office including Word, Excel, Outlook, and PowerPoint.

Strong interpersonal and customer service abilities, knowledge of safety precautions, excellent organizational skills and reliability, proficient in Microsoft Office, excellent oral and written communication, flexibility, able to maintain a high level of confidentiality.

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Travel Required: No

Location: Utica, NY