470 Customer Service jobs in Norfolk

• Full-time role with benefits
• Typical working hours are Monday through Friday from 8 am to 5 pm.
• Some overtime may be needed and/or required during peak season which may include Saturdays.

• First 30 Days:
• • Actively participate in our in-house training program, using job aids, SOPs (standard operating procedures), and senior team members to become productive as quickly as possible
  • Hands-on training while job-shadowing with a seasoned team member
  • Understand who we are at Herff Jones, and why customers come to us
  • Gain a high-level understanding of the flow of products and processes
• First 90 days:
  • Build initial relationships with customer and sales partners in your assigned region
  • Become proficient in performing basic operations in our ERP system (Oracle) independently, or with little oversight
• First 120 Days:
  • Operate independently and serve as a subject matter expert for your assigned region
  • Establish strong relationships with sales partners and customers - you should by this time be able to anticipate many of their needs - in your assigned region
  • Demonstrated ability to navigate ERP system (Oracle) for basic and advanced tasks, to meet or exceed customer need dates

• Handle multi-channel inbound communications - phone, email, web portal, ticketing system, chat - while meeting or exceeding stated Service Levels
• Support the company's commitment to customers of on time delivery by providing customer support and raising escalation requests to senior CSA team members as needed
• Build relationship within the broader Customer Service team to support the needs of our customers
• Maintain positive and professional communications and working relationships with Customers, ISPs and all Personnel; this includes being responsive and doing a quick turnaround on questions or concerns from customers, ISPs, and internal personnel

• Proven success, effectively communicating across different parts & levels of an organization, balancing empathy & kindness with efficiency
• Previous success in a Customer Service environment
• Proven ability to communicate effectively: listening, writing, and verbally to meet product delivery deadlines
• Moderate to advanced skills with Microsoft Office (Outlook email, Excel are required) and learning new systems/technology
• Because some work is processed manually, being willing to work outside of digital toolsets
• Demonstrated success managing multiple tickets & tasks at a time while paying close attention to detail
• Demonstrated success effectively handling a large combined multi-channel ticket volume
• Work in a team environment with a positive attitude and perform other tasks as assigned to meet the team's overall delivery goal

• Bachelor's or Associates degree preferred
• Honorable military service will be considered on a case-by-case basis

• Daily activity includes but is not limited to reading, lifting, carrying, sitting, keyboarding, grasping, reaching
• Use of a step ladder to retrieve customer files as needed
• Being able to sit for long periods of time
• Ability to work alone in a quiet environment

Note: Position requires local residence in the Norfolk, VA Area to be on-site. Job Summary VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position. Additional expectations include adhering to normal working hours, meeting deadlines, following company policies outlined in the Employee Handbook, communicating regularly with supervisors, staying focused on assigned tasks, and completing other duties as assigned. Responsibilities Provides technical support to end users for computer, application, system, device, printer, access, and hardware issues. Identifies, researches, and resolves technical problems of moderate complexity. Responds to telephone, email, and online ticket requests for technical support. Documents, tracks, and monitors problems using applicable systems and tools. Coordinates with other teams or departments to resolve user problems. Performs hardware and software installations, configurations, and updates as needed. Conducts Windows imaging and cloning of laptops and computers. Applies Microsoft and third-party security patches and updates to Windows 10 workstations. Provides Video Teleconference (VTC) technical support and assists users with VTC calls. Conducts new user check-ins and check-outs. Creates and modifies Microsoft Active Directory user accounts. Issues and receives IT assets for OPTEVFOR personnel, ensuring proper documentation. Assists new users with check-in forms and online training access. Prepares monthly status reports on work progress and plans. Performs other duties as assigned. Basic Qualifications Must be a U.S. Citizen. Minimum of 3 years' experience in Customer Service Support. Experience configuring and maintaining Windows 10/11 workstations. Experience installing and supporting Microsoft Office 2019 or higher. Current cyber security qualifications to perform IT privileged administrative functions per DoD standards. Meet the DoD Cyberspace Workforce Framework (DCWF) and DoDM 8140.03 requirements, including: Education: Associate degree or higher from an accredited institution within the last 5 years, or continuous relevant work experience. Training: Courses listed in DoD 8140 Training Repository or certifications such as CompTIA A+, Network+, Security+. Active Secret security clearance. Other Job Info Regularly required to sit, talk, hear, walk, use hands, reach with hands and arms. Occasionally required to stand, climb, balance, stoop, kneel, crouch, or crawl. Must occasionally lift/move up to 25 pounds. Specific vision abilities include close vision. Work environment: temperature-controlled office, with occasional exposure to extreme weather, fumes, chemicals, and noise. Company Summary Join the VSolvit Team! Founded in 2006, VSolvit specializes in cybersecurity, cloud computing, GIS, BI systems, data warehousing, engineering, and custom software development. We are an award-winning, certified WOSB, CA CDB, MBE, WBE, and CMMI Level 3 company. We offer comprehensive benefits including health insurance, 401K, tuition reimbursement, and voluntary benefits. Our goal is to grow together and enjoy our work as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, protected veteran status, or disability. #J-18808-Ljbffr

Job DescriptionJob Description Note: Position requires local residence in the Norfolk, VA Area to be on-site. Job Summary VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy’s Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position. As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks, and completing other tasks as assigned. Responsibilities Provides technical support to end users for computer, application, system, device, printer, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and online ticket requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. Perform hardware and software installations, configurations and updates as needed. Conducts Windows imaging and cloning of laptops and computers. Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations. Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls. Conducts new user check-ins and check-outs. Creates and modifies Microsoft Active Directory user accounts. Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member. Assists new users with completing check-in forms and accessing online training. Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month. Other duties as assigned. Basic Qualifications If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered. Must be a U.S. Minimum of 3 years’ experience with Customer Service Support. Experience with configuring and maintaining Windows 10/11 workstations. Experience with installing and supporting Microsoft Office 2019 or higher. Must have the proper and current cyber security qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM. Must meet the applicable DCWF Work Role (411) Foundation Qualifications, Basic which include: Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR Training: Offerings listed in DoD 8140 Training Repository ( ) ; OR Personnel Certification: CompTIA A+, Network+, or Security+ Active Secret security clearance. Other Job Info While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise. Company Summary Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to , , , , , protected veteran status, or status. #J-18808-Ljbffr

Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services company, is looking for an IT Customer Service Support Specialist to provide installati Support Specialist, Customer Service, IT, Technical Support, Support, Specialist, Manufacturing, Technology

Job Description

Note: Position requires local residence in the Norfolk, VA Area to be on-site.

Job Summary

VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy’s Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position.

As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks, and completing other tasks as assigned.

Responsibilities

• Provides technical support to end users for computer, application, system, device, printer,
• access and hardware issues.
• Identifies, researches and resolves technical problems of moderate complexity.
• Responds to telephone, email and online ticket requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• May coordinate with other teams or departments to resolve user problems.
• Perform hardware and software installations, configurations and updates as needed.
• Conducts Windows imaging and cloning of laptops and computers.
• Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations.
• Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls.
• Conducts new user check-ins and check-outs.
• Creates and modifies Microsoft Active Directory user accounts.
• Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member.
• Assists new users with completing check-in forms and accessing online training.
• Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month.
• Other duties as assigned.

Basic Qualifications

If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered.

• Must be a U.S. Citizen
• Minimum of 3 years’ experience with Customer Service Support.
• Experience with configuring and maintaining Windows 10/11 workstations.
• Experience with installing and supporting Microsoft Office 2019 or higher.
• Must have the proper and current cyber security qualifications to perform IT privileged
• administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM.
• Must meet the applicable DCWF Work Role (411) Foundation Qualifications, Basic which include:
• Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR
• Training: Offerings listed in DoD 8140 Training Repository
• ( ; OR Personnel Certification: CompTIA A+, Network+, or Security+
• Active Secret security clearance.

Other Job Info

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
• The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.
• The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
• During visits to areas of operations, may be exposed to extreme cold or hot weather conditions and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
  
  

Company Summary

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.