242 Call Center jobs in Pleasant Hills
Supervisor, Call Center Operations
Posted 10 days ago
Job Viewed
Job Description
Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Job S ummary:
Oversee the day-to-day activities of a call center, including optimizing forecasting, staffing, scheduling and overall capacity plan performance to ensure service delivery and customer satisfaction across the enterprise. Focus on improving operational efficiency and optimizing workflows. Monitor, manage and respond to incident management of call center tools and technology and customer impacting events through social media, digital and voice channels. Oversight of Care Social Media team ensuring effective engagement with followers and alignment with company's brand.
Where you will work: This is a hybrid opportunity! This position will sit in either Wilkes-Barre, PA; Bethlehem, PA; or San Marcos, TX.
Duties and Responsibilities:
- Identify customer impacting events through data gathering associated with social, digital and voice contact channels.
- Supervise, coach, develop and train agents and other support staff for increased knowledge and performance.
- Utilize WFM software and other technology tools to automate tasks and improve accuracy and efficiency.
- Review forecast to actual metrics for all internal, vendor and specialized queue groups to ensure accuracy and performance.
- Collaborate with other departments to create self-help opportunities that allow employees to self-service WFM requests or other technology platforms to reduce contacts for manual intervention.
- Effectively convey expectations, provide feedback and communicate customer and employee needs.
- Supervise tier 1 Help Desk to resolve technical issues and implement best practices to improve service delivery.
- Maintain documentation on performance, disciplinary actions, and coaching history.
- Support employee engagement, morale, and recognition efforts.
- Ensure consistent and cohesive customer messaging across all customer contact channels. (Phone, Social Media, Chat, etc.)
- Produce month end operational reporting for Help Desk and Social Media. (Sprout)
- Provide feedback to management on operational challenges, product/service issues, and customer trends.
- Ensure compliance with company policies, regulatory requirements (e.g., FCC, CPNI) and quality standards.
- Actively support, promote, and advance all aspects of Astound's Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
- Other duties as assigned.
- Education: High school diploma or equivalent
- Minimum of 2 years' experience with WFM software required
- Minimum of 5 years' experience in call center environment required
- Previous leadership experience in a call center environment required
- Knowledge of NOC Operations and high-level understanding of NOC Tools
- Ability to provide concise and clear communications both verbal and in writing
- Proficient in Call Center tools and technology
- Coaching and development skills
- Leader in change management
- Stay up-to-date on industry trends and share ideas on improvement opportunities associated with these trends
- You need a dedicated, private room in your home that is quiet during work hours.
- You must provide an Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
- Astound will provide all computer equipment.
- Your desktop work surface must have room for 2 PC monitors.
- In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office.
- Employees must live within a 60 mile commuting distance from the Wilkes-Barre, PA; Bethlehem, PA; or San Marcos, TX office.
- You will be required to sign a written form to acknowledge these work-from-home requirements.
- You must have a personal cell phone to install a security application.
- Rewards: Competitive compensation plan
- Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area
- Retirement: 401k with employer match and immediate vesting
- Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)
- Professional Development: Paid training & tuition reimbursement program
- Leisure and Fun: Employee discount program
- Live YOUR Life: Generous paid time off plans
- Impact: Established, yet growing, organization where you can make a real impact!
Is this the career opportunity you've been searching for? If yes, then apply now!
The base salary range in Pennsylvania and Texas for this position is $40,000 - $65,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations.
Our Mission Statement:
Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun
Diverse Workforce / EEO:
Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only):
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Call Center Sales Associate
Posted 2 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
Call Center Sales Associate
Guardian Storage is a locally owned self-storage company that has been in business for over 30 years. We are known for exceptional customer service and immaculate, high-quality properties. We take pride in our positive company culture and have earned Top Workplace recognition the last two years in a row. We are looking for teammates that are great at building relationships - that can connect with, help, and relate to the wide variety of people with whom they'll work on a day-to-day basis. Ideal candidates are self-driven with a strong work ethic whose values align with our core values of Caring, Excellence, Commitment, Innovation and Teamwork.
Our teammates are an integral part of our success. As such, we strive to set ourselves apart by offering many perks and benefits including but not limited to: Competitive Pay, comprehensive Medical, company paid Dental and Vision Benefits, company-paid short-term/long-term, and Life insurance, generous Paid Time Off, 5% matching 401K plan, corporate discounts, company sponsored events, company awards, discretionary bonuses, free storage space and more!
Position Summary:
As a key contributor to Guardian Storage's inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.
Why Join Guardian Storage?
Make a Real Impact: You'll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth.
Earn More Than a Paycheck: Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.
Hybrid Flexibility: Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.
Training & Growth: We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.
A Company That Cares: Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.
Requirements
Call Center Sales Associate Responsibilities include:
- Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email
- Secure contact details, schedule appointments, take reservations, and complete phone-based rentals.
- Process customer payments
- Follow Guardian Storage's consultative selling process to maximize rental conversions and customer satisfaction
- Provide industry-leading customer service on all interactions
- Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.
- Perform other call center-related duties as assigned or required by the Call Center Manager
- 2 + years sales or customer service experience preferred; self-storage or real estate industry experience is a plus
- Must have excellent listening, verbal and written communication skills via phone and email
- Self-storage experience a plus but not required
- Comfort with using CRM systems and multitasking across digital tools.
- A customer-first mindset with the ability to build rapport and overcome objections.
- Must be able to work independently in a fast paced environment with shifting priorities and, in a small team call center environment
- Must be able to work afternoon or evening shifts, including weekends
Guardian Storage is an Equal Opportunity Employer
Salary Description
$18-$19
Inbound Call Center Customer Service Representative
Posted today
Job Viewed
Job Description
A-Line Staffing is now hiring Benefits Customer Service Representative’s in Pittsburgh, PA. The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Benefits Customer Service Representative position, please contact Dan Lupo at A-Line Staffing. Benefits Customer Service Representative Compensation Pay DURING Training$16.50/hour | $7.25/hour for Bilingual (English/Spanish) Pay AFTER Training: 18 | 18.75/hour for Bilingual (English/Spanish) Benefits are available to full-time employees after 90 days of employment A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Benefits Customer Service Representative Highlights This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs During our busy season you will be expected to work a 40-hour week and overtime when requested. During our off season, your hours will fluctuate between 32 to 40 hours depending on client need. Your choice of Remote Role or On Site, MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects. The required availability for this position is Monday – Friday between 8am -11pm. Benefits Customer Service Representative Responsibilities As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone, or providing assistance through web chat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.
Call Center Representative/Front Desk Receptionist
Posted today
Job Viewed
Job Description
Apply (by clicking the relevant button) after checking through all the related job information below.
These people will be responsible for patient scheduling, new patient information, and general patient inquiries.
Our ideal candidates have excellent communication skills and great attention to detail.
Call Center Supervisor - Veterans Evaluation Services
Posted 22 days ago
Job Viewed
Job Description
Maximus is currently hiring for Call Center Supervisors to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
Previous Call Center Supervisor or Call Center leadership experience is preferred.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
64,000.00
Maximum Salary
$
64,000.00
Supervisor - Call Center (Temporary, Remote Miami, FL)
Posted 4 days ago
Job Viewed
Job Description
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Maximus Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to /> * Private work area and adequate power source
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S. Citizen
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
44,800.00
Maximum Salary
$
44,800.00
Supervisor - Call Center (Temporary, Remote Pharr, TX)
Posted 4 days ago
Job Viewed
Job Description
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Maximus Pharr, TX location.
You must be able to pick up and return your equipment at the Maximus Pharr, TX location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S. Citizen
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
44,800.00
Maximum Salary
$
44,800.00
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Remote Call Center Representative – Non-Profit Support
Posted 199 days ago
Job Viewed