Help Desk Manager

20147 Ashburn, Virginia Leidos

Posted 5 days ago

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**Description**
The National Security Sector within Leidos is seeking Help Desk Manager with strong systems, software, cloud, and Agile experience to support a complex program to provide Agile development and operations and maintenance for critical systems on a mission-critical program supporting the Passenger Systems Program Directorate (PSPD) within Customs and Border Protection (CBP). PSPD supports the Department of Homeland Security (DHS) and CBP critical missions, specifically screening and processing travelers at the ports of entry (POEs) into the United States. The Help Desk Manager will provide oversight to the Level II services and ensure that service levels are achieved. Primary responsibility is to ensure the Help Desk Level II staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.
**This position REQUIRES the candidate to be in Ashburn, VA, twice a week**
**Primary Responsibilities**
+ Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers.
+ Train, coach and mentor Service Desk Specialists (Level II) including career development. Oversee staff activities. Builds/obtains (from other departments) training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers.
+ Provide data and reporting of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement. Monitor and manage ticketing queues (participating in escalated calls as needed).
+ Oversee solutions repository and ensure top quality solutions are available to the staff. Develops Service and Business Level Agreements to set expectations and measure performance.
+ Develops an effective and workable framework for managing and improving customer IT support in the organization. Advise management on situations that may require additional customer support or escalation.
+ Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it depends on daily operational needs. Review survey feedback to improve services, tools and support experience.
**Basic Qualifications**
+ BA/BS or equivalent experience with 8+ years of prior relevant experience or Masters with 5+ years of prior relevant experience; OR 4 years of related experience in lieu of degree
+ Must be able to maintain and obtain a CBP Background Investigation prior to start
+ 10+ years' experience software development environment.
+ Proven 8+ years of experience supervising or leading teams or projects.
+ Experience with ServiceNow, creating dashboards and automated reports.
+ Proficient and working knowledge of Power BI.
+ Proficiency with MS Office Products (Word, Excel, Visio, & PowerPoint).
+ Excellent written and verbal communication skills.
**Preferred Qualifications**
+ The ability to lead organizational transformation efforts and drive change while ensuring existing service levels remain consistent and high.
+ The ability to interact with the CBP PSPD customer and foster a positive relationship with the customer.
+ Demonstrated experience in leading a large-scale organization consisting of multiple teams.
+ Demonstrated experience developing and implementing effective training and communication strategies for a complex IT system.
+ ITIL v.4 foundation certification.
**Original Posting:**
April 24, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $104,650.00 - $189,175.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00158149
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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Customer Service Representative

22037 Fairfax, Virginia Robert Half

Posted today

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Job Description

Description
We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role is onsite Monday to Friday.
Responsibilities:
- Handle both inbound and outbound customer calls and emails, email requests, chats.
- Efficiently address and resolve customer inquiries
- Conduct regular monitoring and maintenance of customer accounts
- Ensure customer records are accurate and up to date
- Uphold high standards of customer service at all times
- Utilize Microsoft Word, Excel, and Outlook for various tasks.
- Document all customer interactions and communications.
- Perform data entry tasks related to customer service.
Requirements
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Ability to handle a high volume of calls daily.
- Ability to multi-task, prioritize, and manage time effectively.
- Applicant must have a minimum of 1+ years of working in a fast-paced call center or customer service environment
- Proficiency in MS Office software is required.
- Excellent communication and interpersonal skills are a must.
- Demonstrated ability to handle customer queries and complaints effectively.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

20110 Manassas, Virginia Robert Half

Posted 4 days ago

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Job Description

Description
We are looking for a meticulous Customer Service Representative to join our team located in a Manassas, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity. You will be working on-site Monday to Friday.
Responsibilities:
- Efficiently address and resolve customer inquiries
- Handling phone calls and emails -incoming calls, email requests, chat, and in-person
- Process and verify customer credit applications with precision
- Ensure customer records are accurate and up to date
- Uphold high standards of customer service at all times
- Utilize Microsoft Word, Excel, and Outlook for various tasks.
- Handle both inbound and outbound customer calls.
- Document all customer interactions and communications.
- Perform data entry tasks related to customer service.
Requirements
- Minimum of 1+ years working in a fast-paced call center or customer service environment
- Strong phone contact handling skills and active listening.
- Ability to handle a high volume of calls daily.
- Ability to multi-task, prioritize, and manage time effectively.
- Exceptional MicroSoft Suite skills is required.
- Excellent communication and interpersonal skills are a must.
- Demonstrated ability to handle customer queries and complaints effectively.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

20110 Manassas, Virginia Robert Half

Posted 4 days ago

Job Viewed

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Job Description

Description
Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite position Monday to Friday based in Manassas, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven.
Responsibilities:
+ Handle both inbound and outbound customer calls.
+ Proactively communicate with customers to address and resolve sales and service issues
+ Identify and assess customers' needs to achieve satisfaction.
+ Build sustainable relationships and trust with customers incoming calls, email requests, chat or in-person.
+ Provide accurate, valid and complete information by using the right methods/tools.
+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
+ Follow communication procedures, guidelines and policies.
+ Take the extra mile to engage customers.
Requirements
- Strong phone contact handling skills and active listening.
- Minimum of 1+ years of working in a fast-paced call center or customer service environment
- Familiarity with CRM systems and practices.
- Ability to handle a high volume of calls daily.
- Ability to multi-task, prioritize, and manage time effectively.
- Applicant must have a minimum of 1 year experience in a customer service role.
- Proficiency in MicroSoft Suites.
- Excellent communication and interpersonal skills are a must.
- Demonstrated ability to handle customer queries and complaints effectively.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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CUSTOMER SERVICE REPRESENTATIVE

21716 Brunswick, Maryland Family Dollar

Posted 5 days ago

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Job Description

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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CUSTOMER SERVICE REPRESENTATIVE

20898 Gaithersburg, Maryland Family Dollar

Posted 5 days ago

Job Viewed

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Job Description

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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Customer Service Representative

22212 Arlington, Virginia Transdev

Posted 5 days ago

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Job Description

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at are Now Hiring a Customer Service Representative in Arlington, VA!
Transdev is proud to offer:
+ $17.00/ hour
+ Attractive benefits package, including 401(k) with company contribution, medical, dental and vision?
+ Paid time off & vacation
Responsibilities:
+ Respond to customer inquiries and resolve concerns, escalating when necessary.
+ Comprehensive understanding of policies and procedures
+ Meet or exceed established performance requirements.
+ Document trip authorizations and details
Requirements:
+ High School Diploma, GED or equivalent
+ Ability to operate Five9 software telephone system
+ Computer literate with the capacity to learn new software
+ Excellent customer service skills
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 1713
Pay Group: 2V9
Cost Center: 52936
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
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Customer Service Representative

22212 Arlington, Virginia Transdev

Posted 5 days ago

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Job Description

TransdevinArlington, VAishiringaCustomerService Representativetoactasaliaisonforourcustomers,providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdevisproudto offer:
+ Competitivecompensationpackage ofminimum$25.00($2,000)-Maximum 27.50( 57,200)
Benefitsinclude:
+ Vacation:minimumoftwo(2)weeks
+ Sickdays:5days
+ Holidays:12 days;8 standard and 4floating
+ Otherstandardbenefits:401(k)retirementplan,medical,dentalandvision,lifeinsurance,short-term disability, voluntary long-term disability)
Key Responsibilities:
+ Respondtocustomerinquiriesandconcernswithtimelyresponsesandaccurateinformationorredirecting to a supervisor.
+ Responsible for meet and greeting office visitors at front desk
+ Comprehensive understandingofpoliciesand procedures
+ Meetorexceedestablishedperformancerequirements.
+ Documenttripauthorizationsanddetailsincludingtransportationtype,pickuptimes,appointmenttimes and addresses.
+ Otherdutiesasrequired.
Qualifications:
+ HighSchoolDiploma,GEDorequivalent.
+ Computer literate
+ Excellentcustomerserviceskills.
+ Abilitytooperate standardtelephonesystem.
+ Mustbe able toworkshifts orflexible workschedulesasneeded.
+ SubjecttoaDOTdrugtestingandphysicalifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason.
PhysicalRequirements:
Theessentialfunctions ofthispositionrequiretheabilityto:
+ Workoutsideinvaryingtemperature,weather,andhumidityconditions-100%ofthejobisperformed outside, work alone and in remote locations.
+ Sitforextendedperiods (upto6-8hours perday);frequentlywalkforlongdistances andonpossible sloped ground or slippery and uneven surfaces
+ Pushandpullobjectsupto 50pounds,occasionallythroughouttheworkday;liftmaterialweighingupto 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Withstandheavytrafficareaswhileperformingthedutiesof thejob;tolerateexposuretoconsiderable amounts of dust, vehicle fumes and noise.
Reasonable accommodations maybe made toenable individuals withdisabilities toperformthe essentialfunctions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidateswithdisabilities.Ifreasonableaccommodationisneededtoparticipateinthejobapplicationorinterview process, please contact
Drug-freeworkplace:
Transdevmaintainsadrug-free workplace.Applicantsmust:
+ BeeligibletoworkintheUnitedStateswithoutrequiringsponsorshipnoworinthefuture(ifbasedinthe U.S.).
+ Successfullypassa pre-employmentdrug screen.
AboutTransdev:Cities,counties,airports,companies,anduniversitiesacrosstheU.S.contractwithTransdevto operatetheirtransportation systems, maintaintheirvehicleandfleets, and deliveron mobilitysolutions. Transdev
U.S.employsa teamof32,000across400locationswhilemaintainingmore than17,000vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by ourpurpose.Transdev -themobilitycompany-empowers thefreedomtomoveeverydaythanks tosafe,reliable, and innovative solutions that serve the common good. Find out more at watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Thephysicaldemandsdescribedhereare representativeofthosethatmustbemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
TransdevisanEqualEmploymentOpportunity(EEO)employerandwelcomes allqualifiedapplicants.Applicantswillreceivefairandimpartialconsideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, genderidentity, sexual orientation,religion or other legally protected status.
Thephysicaldemandsdescribedhereare representativeofthosethatmustbe metbyanemployeeto successfullyperformtheessentialfunctionsof this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Californiaapplicants:PleaseClickHereforCAEmployeePrivacyPolicy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 5373
Pay Group: 2V9
Cost Center: 52752
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
View Now

Customer Service Representative

22037 Fairfax, Virginia Robert Half

Posted 5 days ago

Job Viewed

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Job Description

Description
We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. You will be working Monday to Friday onsite. This is an immediate start.
Responsibilities:
- Efficiently address and resolve customer inquiries
- Conduct regular monitoring and maintenance of customer accounts
- Process and verify customer credit applications with precision
- Ensure customer records are accurate and up-to-date
- Uphold high standards of customer service at all times
- Utilize Microsoft Word, Excel, and Outlook for various tasks.
- Handle both inbound and outbound customer calls.
- Document all customer interactions and communications.
- Perform data entry tasks related to customer service.
Requirements
- Applicant must have a minimum of 1+ years office experience.
- Proven customer support experience or experience as a client service representative.
- - Strong phone contact handling skills and active listening.
- Excellent work ethics.
- Familiarity with CRM systems and practices.
- Ability to handle a high volume of calls daily.
- Proficiency in Office software is required.
- Excellent communication and interpersonal skills are a must.
- Demonstrated ability to handle customer queries and complaints effectively.
- Ability to multi-task, prioritize, and work in a fast-paced environment.
can start immediately.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

22037 Fairfax, Virginia Robert Half

Posted 5 days ago

Job Viewed

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Job Description

Description
We are offering a contract position opportunity for a Customer Service Representative in the bustling city of Fairfax, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based on site, offering the opportunity to be part of a vibrant office
Responsibilities
- Efficiently and accurately process customer credit applications.
- Maintain and update customer credit records with precise attention to detail.
- Address and resolve customer inquiries in a timely and detail-oriented manner.
- Monitor customer accounts and execute appropriate actions when necessary.
- Follow up with customers regarding overdue payments through phone calls and emails.
- Send out notifications about delinquent payments via email, voicemail, and mail.
- Update customer accounts and perform data entry tasks.
- Adapt to different situations, showcasing flexibility and a positive attitude.
- Work collaboratively within the team in a high-paced call center environment.
- Utilize Microsoft Office Suite for various tasks and maintain computer literacy.
Requirements
- Minimum of 1 year of experience working as a Customer Service Representative or in a similar role.
- Enjoy working in a fast-paced environment and multitasking
- Great handling phone calls and data entry similar role.
- Proven expertise in delivering high-quality customer service.
- Proficiency in using Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Excellent communication skills, both verbal and written.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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