Manager Family Relations - Office of Feedback

19120 Philadelphia, Pennsylvania Children's Hospital of Philadelphia

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Manager Family Relations - Office of Feedback at Children's Hospital of Philadelphia summary:

The Manager of Family Relations leads the Office of Feedback at the Children's Hospital of Philadelphia, overseeing patient and family feedback processes to enhance care experiences. This role involves partnering with clinical and administrative leaders to respond to grievances, ensure regulatory compliance, and drive system-wide improvements. The manager also leads the feedback team, monitors trends, and promotes family-centered care across multiple communication channels.

SHIFT:
Day (United States of America)
Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.
A Brief Overview
Leads the Office of Feedback by providing oversight and strategic vision for leveraging patient and family feedback to improve the patient and family clinical and non-clinical experience. Partnering with clinical, administrative and operational leaders across the enterprise, the Manager is accountable for the process to respond to feedback from patients and families, including grievances, across the enterprise and ensuring all regulatory requirements are met. Oversees the tracking and trending of feedback to identify themes and opportunities for improvement. Lead the Office of Feedback team and oversee daily processes, operations and project portfolio.
What you will do
  • Develop a vision for maximizing feedback from patients and families across multiple channels, including but not limited to: Your Voice Matters, written, email, phone, online/social media, survey and internal/external websites.
  • Lead the enterprise approach to include and embed the family voice in our care delivery model from scheduling to visit or stay to bill payment
  • Partner with clinical, operational and administrative stakeholders across the enterprise to solicit feedback from patients and families, as part of promoting family-centered care
  • Oversee and lead enterprise-wide approach, processes and systems to respond to patient and family feedback, including grievances, in a timely manner and ensure all regulatory requirements are met
  • Assess, monitor and prioritize feedback both at the individual and system level, and look holistically across feedback for best practices as well as opportunities to drive local-level and system-level improvement
  • Serve as organizational expert and thought leader for responding to and leveraging family feedback, and serve as co-chair CHOP Grievance Committee
  • Provide operational, administrative and fiscal oversight for the Office of Feedback

Education
  • Bachelor's Degree Required
  • Master's Degree Preferred

Experience
  • Previous experience leading clinical operations in an academic medical center setting Required
  • At least seven (7) years progressive healthcare experience in a leadership role Required
  • At least three (3) years in Patient Relations field, including healthcare administration/leadership, Nursing or other clinical operational role. Preferred
  • Pediatrics experience Preferred
  • At least eight (8) years of progressive healthcare experience in a leadership role. Preferred

Knowledge, Skills and Abilities
  • Demonstrated ability to influence and partner with clinical and non-clinical professionals at all levels across academic medical center.
  • Ability to independently think, assess and make decisions.
  • Strong influence and persuasion skills. Experience in navigating difficult conversations and de-escalation.
  • Excellent written and verbal communication skills; ability to connect 1:1 with patients, families and staff.
  • Strong prioritization and problem-solving skills. Demonstrated superior management and judgement skills in a fast-paced environment with competing priorities, multiple projects and a consistent need for consistent adherence to multiple regulatory requirements and guidelines.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.
EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:
$104,600.00 - $138,600.00 Annually
Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.
This job is eligible for an incentive program.
At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

Keywords:

patient feedback, family relations, patient experience, healthcare leadership, pediatric care, clinical operations, regulatory compliance, grievance management, family-centered care, patient relations

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Senior SQL Database Administrator

19117 Philadelphia, Pennsylvania IntePros

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Job Title: Senior SQL Server Database Administrator – Performance Tuning Specialist

Location: Philadelphia, PA

Schedule: 37.5-hour work week, 9–3 core hours, occasional on-call rotation

Type: Contract to hire


Position Summary

We are seeking a highly skilled Senior SQL Server DBA with deep expertise in performance tuning, query optimization, and troubleshooting. This is a demanding and high-impact role within a large enterprise environment where database performance and reliability are mission-critical. The ideal candidate will have 10+ years of experience as a SQL Server DBA and the ability to lead tuning efforts, re-write SQL queries, resolve blocking/memory issues, and mentor other team members.

This role offers the opportunity to work across SQL Server, MySQL, Azure, BigQuery, and PostgreSQL, with the flexibility to expand skills into other platforms. Candidates with both development and DBA backgrounds are encouraged to apply.


Key Responsibilities

  • Serve as the performance tuning expert across enterprise SQL Server environments.
  • Analyze and optimize SQL queries, indexes, and database configurations to improve application responsiveness.
  • Troubleshoot performance issues including blocking, deadlocks, and memory utilization.
  • Provide guidance and hands-on support to development teams for performance tuning and query re-writes.
  • Monitor and analyze database performance using tools such as Idera, Query Store, Profiler, or other comparable solutions.
  • Develop and maintain documentation, best practices, and training materials to upskill other DBAs and developers.
  • Support production environments, ensuring availability, scalability, and reliability of mission-critical databases.
  • Participate in on-call rotation for production support.
  • Automate administrative tasks through scripting languages (Python, PowerShell, etc.) or third-party tools.
  • Collaborate with infrastructure, application development, and offshore DBA teams (10+ DBAs globally).
  • Contribute to capacity planning, system upgrades, and future-proofing of database environments.


Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
  • 10+ years of experience as a SQL Server DBA in large-scale enterprise environments.
  • Proven expertise in SQL performance tuning, optimization, and troubleshooting.
  • Strong understanding of database architecture, indexing strategies, query execution plans, and transaction processing.
  • Hands-on experience with Idera Performance tools (or similar).
  • Experience with installation, upgrades, backup/recovery, and high availability (Always On, clustering, etc.).
  • Ability to lead and mentor other DBAs in performance tuning techniques.
  • Excellent problem-solving, analytical, and communication skills.


Preferred Skills

  • Exposure to MySQL, PostgreSQL, Azure SQL, and BigQuery.
  • Experience with automation via Python, PowerShell, or similar scripting tools.
  • Microsoft Certified Database Administrator or other industry certifications.
  • Background in development and DBA roles, offering a hybrid perspective.
  • Experience in high-transaction industries (e.g., finance, ecommerce, telecom).


Why Join?

  • Opportunity to step into a leadership path as the team transitions.
  • Be the go-to performance tuning expert in a high-profile enterprise environment.
  • Work with modern technologies across SQL Server, cloud platforms, and big data tools.
  • Collaborate with a strong DBA team, including offshore resources supporting global operations.
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Executive Assistant

19117 Philadelphia, Pennsylvania Design Pro Development

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ABOUT THE COMPANY

Design Pro Development LLC is an established real estate development company with a $90MM portfolio over 200+ units that has a need for a full time Executive Assistant. Under the supervision of the CEO, we are seeking an exceptionally organized and dedicated Executive Assistant to provide comprehensive administrative support to our dynamic CEO. The ideal candidate will be a proactive, adaptable, and discreet professional who can manage a wide range of tasks efficiently, maintain strict confidentiality, and contribute to the CEO's effectiveness in driving the company's success. We are looking for an incredible executive assistant to support our CEO drastically grow our multifamily portfolio from 400 to 1,000 units. We additionally own over 50 acres in Montgomery and Bucks County where we will be building semi-custom single family estates. Design Pro anticipates to have a large portfolio sale in the next 5 years in which key employees will be eligible for profit sharing after 3 years tenure.

The ideal candidate is a skilled multi-tasker and eloquent communicator who is comfortable working in an entrepreneurial environment with several competing priorities. In addition, we are looking for someone who is passionate about Real Estate Development and passionate about learning and utilizing advanced technologies and cutting-edge techniques such as AI, ChatGPT, and Asana to advance and heighten the work within the role. This position is full time in office.


MISSION AND VISION

Our mission at Design Pro Development is to buy, sell, rent, and develop residential mixed‐use real estate. While holding true to our Philadelphia roots, we continue to expand into other areas in Bucks and Montgomery County and maintain a primary focus on improving the value and quality of life in all neighborhoods that we develop in. We strive to work with the communities we are developing, by listening to the neighboring residents.


WHO WE ARE LOOKING FOR

  • A proven executive assistant, paralegal, or real estate agent in a similar role, with a preference for candidates who were executive assistants to a real estate CEO.
  • A charismatic leader, inspiring excellence in your team and fostering a collaborative environment.
  • Written and verbal communication skills are of the highest caliber.
  • A detail-oriented professional who thrives in a dynamic, fast-paced setting.
  • Ability to communicate and work well with a wide range of team members and their respective work styles, and a genuine enjoyment of relationship-building.
  • An excellent communicator, capable of translating complex financial concepts into clear, actionable insights for our management team, contractors, investors, lenders, and associates.
  • A proactive problem-solver, always seeking innovative solutions to drive our growth.
  • Ideal Prior Job Experience: Executive Assistant, Paralegal/Legal Assistant, Transaction Coordinator, Office Manager, Real Estate Agent



EXECUTIVE ASSISTANT JOB RESPONSIBILITIES

  • Build and support relationships throughout the organization to support, coordinate and manage the calendar and happenings related to all CEO/organizational initiatives as needed.
  • As the primary point of contact for the CEO, you will be responsible for managing phone calls, emails, and correspondence. Your professionalism and promptness in handling communications will be crucial.
  • Coordinate with external vendors, and Business Development teams for onsite meetings with; Contractors, architects, engineers, realtors, lenders, investors, etc. Ensure on time performance for projects and tasks and enact creative solutions to accelerate timelines.
  • Ensure the maintenance and updating of the company’s website with regular monthly content.
  • Manage all company marketing and social media activities with weekly updates.
  • Oversee lists of attendees, maintain meeting agendas, meeting notes, and manage logistics such as conference room bookings, parking, phone/video conferencing technology, and meals (as necessary).
  • Maintain the CEO's complex calendar: Calendar "gymnastics" at its finest. Ensure all details are up to date, anticipate conflicts, resolve scheduling issues, and prioritize items based on their needs. Some arranging of personal tasks and coordination with personal calendaring will also be required.
  • Handle cursory review and detailed mark up of any contracts or proposals submitted to the CEO.
  • Monitor the CEO's email: organize and prioritize emails, draft responses that need to be addressed directly by CEO and respond to any emails that can be handled without the CEO being directly involved.
  • Prepare the CEO for all meetings and have all documents prefilled for the CEO to review prior to final submissions to clients.
  • Anticipate the CEO's needs: Be extremely knowledgeable of individual preferences and expectations and work proactively to prevent problems before they develop. Prepare background research and materials such as background notes for meetings, handouts, and presentations for meetings and conferences.
  • Organizing and maintaining confidential files, records, and documents is a key aspect of your role. You will also assist in data gathering and research for strategic decision-making.
  • Maintain the Company Office and all operating systems. Be the primary point of contact for all technology-related matters and supply orders.
  • Gather and assemble slides and create presentations and offering memorandums for key stakeholders and investors.
  • Reconcile expense reports for the CEO, maintaining compliance with company policies.
  • Assist in ad-hoc projects, conduct in-depth research assignments, and contribute to the creation of presentations essential for strategic decision-making.
  • Maintaining the highest level of confidentiality regarding sensitive company information and CEO matters is paramount. Trust and discretion are core attributes of this role.




BENEFITS, REQUIREMENTS & PREFERENCES

Minimum of 5 years of career experience with increasing responsibilities in the multi-family and real estate operating development industry required, with at least 3 years with a Philadelphia based real estate firm.

  • Bachelor's degree with 10+ years of overall career experience
  • Prior experience supporting C suite level employees.
  • Must be proficient in all G Suite applications.
  • Willingness to learn and utilize advanced techniques (AI) to improve the way we work; getting it done in cutting edge ways.
  • ChatGPT, BrightMLS, Square Space/Web Design, Asana (or similar project management software), Appfolio, Procore/Buildertrend, experience is a plus.
  • Expected in office hours are 8am-6pm, Monday-Friday.
  • Design Pro offers a competitive benefits package including medical benefits, long term/short term disability, life insurance and 401k. Employees also have the option to invest in select projects. Compensation for this position is a base of $0,000 with up to 20,000 in annual bonuses.
  • Employee discounts on purchasing or leasing our exceptional range of company properties, allowing you to experience the quality of our developments firsthand.


How to Apply:

If you are ready to embark on this exciting journey with Design Pro Development LLC, we invite you to submit your resume and a thoughtfully crafted cover letter that highlights your qualifications and relevant experience. Please include 3 references in the body of your email, where you envision your career to be in 3, 5, & 10 years, as well as your 3 largest career accomplishments. Please send your application to and with the subject line "Executive Assistant Application - (Your Name)." The application deadline is September 26th. The ideal start date for the role would be between October 15th-October 29th.


Design Pro Development LLC is an equal opportunity employer, committed to fostering a diverse and inclusive workforce. We welcome applicants from all backgrounds and walks of life to apply. We sincerely thank all applicants for their interest; however, only those selected for an interview will be contacted.

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Sr. Office Manager

19454 North Wales, Pennsylvania The Judge Group

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Senior Office Manager – Consumer Goods

North Wales, PA (On-site, Monday–Friday)

Full-Time | Competitive Salary | Benefits Included

A growing consumer goods company is seeking a Senior Office Manager to join its headquarters team. This role supports operational excellence across vendor management, ERP systems, customer service, and financial coordination. The ideal candidate will bring strong organizational skills, attention to detail, and a collaborative mindset to help drive process improvements and support business expansion.


Key Responsibilities:

  • Set up and maintain approved vendors in ERP system
  • Review and update account terms and vendor agreements
  • Monitor overdue invoices and payment policies
  • Assist with monthly commission processing for sales managers
  • Collaborate with IT on ERP system enhancements
  • Review customer service data and vendor portal issues
  • Support resale certificate documentation and policy updates
  • Work independently and cross-functionally with internal teams

Qualifications:

  • U.S. college degree required
  • Must live within 1 hour of North Wales, PA
  • Recent experience in consumer goods (within last two roles)
  • Strong familiarity with ERP systems and vendor processes
  • Backgrounds in service, real estate, consulting, or banking will not be considered


This is within the customer service department, with potential to help shape future team structure. The position offers a salary range of $90K–$120K , and medical/dental/vision benefits.

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Administrative Support Specialist

08110 Pennsauken, New Jersey firstPRO, Inc

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Job Description

We are seeking a detail-oriented and customer-focused Administrative Support Specialist to join our team. This role is primarily remote, with occasional onsite team events. The ideal candidate will excel in a fast-paced environment, managing a high volume of clinician calls while ensuring accurate triage and escalation of service requests.


Responsibilities:

  • Handle approximately 80–100 incoming calls daily from clinicians, providing excellent customer service and professional support.
  • Triage calls and service requests, escalating issues to the appropriate teams as needed (not first-level technical support).
  • Maintain accurate and timely documentation of interactions using shared email inboxes, Jira, and live chat tools.
  • Utilize Microsoft Office applications (Excel, Word, Outlook, etc.) to organize and track information.
  • Work independently in a remote environment while staying engaged with team members.
  • Participate in occasional onsite team meetings and events.


Qualifications:

  • 1-2 years of customer service, call center, or administrative support experience in a fast-paced environment.
  • Strong communication skills, with a professional and empathetic phone presence.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Familiarity with tools such as Jira, shared email inboxes, and chat platforms a plus.
  • Ability to manage high call volume while staying organized and accurate.
  • Self-motivated, adaptable, and able to work independently with minimal supervision.


Work Environment:

  • Primarily remote role.
  • Occasional onsite attendance required for team events (Pennsauken, NJ).
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Customer Service Representative / Administrative Assistant

18969 Telford, Pennsylvania Quality Lab Accessories

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Company Description

Quality Lab Accessories (QLA) is a leading provider of consumables and accessories for dissolution testing machines in the Pharmaceutical industry. With a product line designed to fit various brands of machines, QLA ensures compliance with industry standards and offers exceptional customer service. Our experienced team is dedicated to meeting customer needs, from rush orders to custom engineered parts, and our engineering team can create solutions for unique lab challenges.

Role Description

This is a full-time role for a Customer Service Representative / Administrative Assistant at Quality Lab Accessories located in Telford, PA. The role involves order entry, providing customer support, ensuring customer satisfaction, managing customer service inquiries, and enhancing customer experience through effective communication and problem-solving.

Qualifications

  • Customer Service Representatives, Customer Support, and Customer Satisfaction skills
  • Customer Service and Customer Experience skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in Microsoft Office and CRM software
  • Associate's degree in Business Administration or related field
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Office Manager/MSP Operations Specialist

19025 Dresher, Pennsylvania Kane Partners LLC

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Job Description

Are you the person at your MSP who makes everything run smoothly—billing, operations, reporting, keeping the team on track—and still finds ways to improve the process? If so, this opportunity could be your next step.


I’m recruiting on behalf of a growing Managed Service Provider (MSP) that supports small businesses in the Greater Philadelphia and Atlanta markets. They’re scaling quickly and need a hands-on operations professional to be the backbone of their business.


This isn’t just an “order taker” role. They want someone who:

  • Comes directly from a small MSP environment
  • Knows Autotask PSA, QuickBooks, and ConnectBooster inside and out
  • Doesn’t just do tasks , but understands how things work and solves problems
  • Thrives on structure, organization, and process improvement


What You’ll Do:

  • Own billing (recurring, hourly, project) through Autotask, QuickBooks & ConnectBooster
  • Oversee contracts, vendors, and office operations
  • Keep projects, deadlines, and workflows on track
  • Support leadership with reporting, bookkeeping, and process improvements
  • Maintain accurate records and help drive operational efficiency


Why This Role Stands Out:

  • You’ll be the operational backbone of a growing MSP—not just a cog in the wheel.
  • You’ll work directly with leadership, with a real voice in shaping processes.
  • You’ll join a tight-knit, values-driven team that’s professional but also knows how to have fun.
  • You’ll earn a competitive salary, benefits, and growth opportunities.


If you’ve got 3–5+ years of MSP operations/office management experience and you’re ready to step into a role where your problem-solving mindset truly makes an impact, I’d love to connect.

Apply today or message me directly to learn more.

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Homecare Office Case Manager PartTime

19117 Philadelphia, Pennsylvania Doc Love Homecare LLC

Posted 3 days ago

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Job Description

Location : Philadelphia PA Must Have Reliable Vehicle Transportation

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a motivated and outgoing Case Manager That has experience in the homecare office setting to join our team. In this role, you will provide a variety of clerical and administrative support to our employees, ensuring the office runs smoothly and efficiently. You will also be responsible for going out to do intakes and enrollments. Must Have PA Enrollment Brooker Experience (Maximus). Your responsibilities will also be assisting with scheduling employees for client. Create Care Plans for all clients, scheduling appointments, planning meetings, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.

Responsibilities

Develop, update, and maintain relevant office procedures

Create and maintain an organized filing system

Greet and assist clients as they arrive

Answer incoming phone calls and route them to the appropriate person

Create Schedules for employees and maintain a calendar.

Write emails, memos, and letters and distribute them appropriately.

Create Care Plans for Participants

Schedule and Coordinate enrollments and intakes for clients

In Home Visits for Participants

Address and resolve participants' concerns with a professional attitude.

Community Outreach for Onboarding New clients

Qualifications

High school diploma/GED required administrative training is preferred.

Previous experience as an Office Coordinator in a Homecare office or similar positions

Must Have PA Enrollment Brooker Experience. (Maximus).

Familiarity with standard office equipment such as printers and fax machines

Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint

Highly organized with excellent time management skills and the ability to prioritize projects

Must have a valid PA/DL

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.

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Part Time - Academic Advising & Career Services - Administrative Support Assistant

19065 Media, Pennsylvania The Pennsylvania State University

Posted 3 days ago

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Job Description

APPLICATION INSTRUCTIONS:
  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  • If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Penn State Brandywine is seeking an Administrative Support Assistant (part-time) to provide on-campus support for its Academic Advising & Career Services department.

Job DutiesThe office assistant will gain front-line access to the expertise of Advising and Career Services staff to help students with scheduling appointments, making referral to other units as needed, and assisting ACS staff with administrative tasks. This position requires you to work on campus. Typical duties include, but are not limited to:
  • Front desk coverage

  • Greeting visitors

  • Answering the phone and managing office communications

  • Scheduling appointments

  • Assist with managing ACS office calendars

  • Multi-tasking between on-going office projects and receptionist responsibilities

  • Provide excellent customer service to a diverse population of students, faculty, administrators, and visitors

Applicants should be energetic, dependable, and detail-oriented with excellent communication skills. Strong data entry skills and a working knowledge of Microsoft office, particularly Microsoft Outlook, is preferred, but not required.

This opening is part-time, approximately 20 hours per week, Monday through Friday during the Fall and Spring Semesters . Additional assistance may be requested during summer sessions/months.

Requirements and Qualifications
  • Typically requires a High School diploma or higher plus one year of related experience, or an equivalent combination of education and experience.

  • Microsoft Teams and Outlook experience preferred.

  • This position handles confidential information and correspondence, and the successful candidate must be able to use discretion in carrying out assigned duties.

  • Candidates must possess excellent attention to detail, demonstrate proficiency in Microsoft Office Word, Excel, Teams and Outlook, have a customer service background, and be able to effectively communicate both verbally and in writing.

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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Administrative Case Manager - Willow Grove

19025 Dresher, Pennsylvania Gaudenzia

Posted 3 days ago

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Job Description

We need hope-bringers and changemakers - because the work we all do matters. Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others.

Gaudenzia's Mission: Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

Qualifications:
Education/Training:
Degree from an accredited college with a major in: Psychology, Sociology, Behavioral Health, Social Work.
Experience: Master's Degree + 2 years; Bachelor's Degree + 3 years; Associate degree + 4 years

All experience must reflect direct services with drug and alcohol/mental health population
* Knowledge of treatment, therapeutic, rehabilitative and prevention techniques including, but no limited to: chemical dependency, mental health and criminal behavior.
* Knowledge of drug and alcohol abusing subculture.
* Knowledge of the County funding and admission process.
* Ability to exercise sound judgement in developing, implementing, interpreting, and evaluating program policies, procedures, and regulations.
* Ability to work effectively with target population, staff members, agencies, institutions, and the general public.

Your responsibilities in this role may include:
1. Direct day-to-day functioning of Assessment Unit.
2. Knowledge of daily census of region's programs.
3. Responsible for developing and maintaining efficient assessment procedure.
4. Oversee client and paper flow between Assessment Unit and programs.
5. Act as a liaison with the internal and external referral sources.
6. Know criteria for all referral sources.
7. Be proficient in assessment tools (i.e., PCPC, etc.)
8. Ensure appropriate referrals are made to programs.
9. Ensure accurate, up to date assessment records, records of referral and funding sources.
10. Establish and maintain positive relationships with funding, referral, and regulatory agencies.
11. Other duties as defined by the Unit Unique Job Descriptions.

What We Offer: Competitive Pay - Excellent Benefits - Full Time & Part Time Opportunities - On The Job Training - Upward mobility - Educational assistance to help you grow with us in this life saving field!

For additional details regarding our benefits, please visit:

Our Operating Principles: We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.
  • We hold client care as our top priority.
  • We assume good intentions.
  • We are present, we connect, & we communicate with transparency, dignity, and respect.
  • We make data-driven decisions with courage, challenge the status quo, find innovative ways to grow Gaudenzia & each other.
  • We support each other publicly & privately in all circumstances.
  • We provide & accept constructive, honest, respectful, and timely feedback with an open mind & without personalization.
  • We operate with integrity, focus on outcomes, & have a bias for action.
  • We follow through on agreements & honor commitments prioritized with a sense of urgency - someone's life may depend on it.


Gaudenzia is proud to be an employer of choice - and a treatment provider of choice - in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome.

Come work with us!

Gaudenzia is an equal opportunity employer. We do not practice or permit discrimination based on race, gender, gender identity, gender expression, sexual orientation, age, national origin, religion, creed, disability, or veteran's status.
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  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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