Business Analyst

59801 Missoula, Montana Maximus

Posted 6 days ago

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Job Description

Permanent
Description & Requirements

Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team. This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client. Maximus is seeking a passionate, driven individual to join the Technology Services team.

What We Offer:

• A dynamic role at the forefront of technology consulting services.

• Competitive salary and benefits package.

• A dynamic and supportive work environment.

• Opportunities for professional growth and development.

Join us and be a part of a team that's shaping the future of technology services, delivering winning solutions that make a difference.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS013, P1, Band 4

Key Responsibilities:

• Client Delivery: Collaborate with clients to understand their needs and deliver tailored solutions that drive business value.

• Analysis and Research: Conduct thorough analysis and research to identify trends, insights, and opportunities for improvement.

• Metrics and Reporting: Develop and maintain metrics to track project performance and outcomes, ensuring alignment with client objectives.

• Business Development: Support business development efforts by identifying new opportunities and contributing to proposal development.

• Problem-Solving: Develop creative and efficient solutions to address client issues promptly.

• Adaptability: Adjust strategies and approaches in response to changing client needs and business environments.

Tools:

• Use JIRA and Confluence for ticket management to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client.

• Document, track, and monitor problems to ensure timely resolution

• Collaboration: Team player who works with team to streamline business processes and team efficiency.

• Training: Develop and support training team members and clients.

• Conduct research and analysis on project initiatives, conducting analytics across key project and business metrics.

• Curate content and project repositories to support technical writing and internal proposal development.

• Provide program management support to project and capture managers.

Work effectively within teams to gather, analyze, and present data findings, ensuring clear communication of recommendations to stakeholders.

Minimum Requirements:

• U.S. Citizenship required. Due to federal requirements, this position requires the ability to pass a "public trust" government background investigation. Those who possess dual citizenship cannot be considered.

• Bachelor's degree from an accredited university is required. Computer Science, Business or related degree preferred.

• 0-2 years professional experience required.

• Mastery of Microsoft Office products including Word and PowerPoint.

• Excellent organizational, written, and verbal communication skills

• Ability to manage project life cycles by contributing to planning, execution, and evaluation phases, while adhering to established timelines and quality standards.

• Must be highly motivated, reliable self-starter and can be counted on to complete assignments with minimal oversight.

• Must be detail oriented and have strong organizational skills.

• Must have good time management skills and ability to multi-task, able to adapt to new requirements and readjust as needed to complete an assignment.

Preferred Key Skills and Abilities:

• Experience with technical consulting services, information technology or in a similar industry.

• Experience with Agile framework - Certified Scrum Master or SAFe Agile framework certification is preferred.

• Experience with data analysis using tools such as SQL and MS Excel.

#techjobs #clearance

Minimum Requirements

TCS013, P1, Band 4

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

60,000.00

Maximum Salary

$

70,000.00

Apply Now

Analyst - Compensation

59801 Missoula, Montana Maximus

Posted 12 days ago

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Job Description

Permanent
Description & Requirements

Maximus is seeking a detail-oriented and analytical Compensation Analyst to support compensation strategy across more than 10,000 corporate and field employees in over 1,500 roles. In this role, you'll partner closely with HR and business leaders to conduct market pricing, ensure FLSA compliance, review job structures, and provide equitable salary recommendations. If you're passionate about data-driven decision-making and thrive in a fast-paced environment, we invite you to bring your expertise to a team focused on consistency, compliance, and continuous improvement.

Essential Duties and Responsibilities:
- Review job descriptions and make edits to align with the internal job leveling guide.
- Ensure new positions are FLSA compliant and conduct routine FLSA audits on existing positions.
- Conduct ad-hoc market pricing to support promotions, requisitions, and the commercial bid.
- Provide internal equity analysis and salary recommendations in response to requests for new positions, new hires, and/or retention situations.
- Participate in key compensation surveys and maintain the job matching booklet.
- Provide consulting services to the HR business partners on Corporate compensation policies, programs, and processes.
- Support the Compensation Director with the development and implementation of new compensation programs.
- Work with the Compensation team to streamline processes and improve data quality.

Minimum Requirements

- Bachelor's degree with 3+ years of experience in data analysis, job description, market pricing and survey participation.
- Knowledge and understanding of laws and regulations relating to HR and compensation.
- Able to use Excel at an intermediate level to write formulas and create visual charts.
- Excellent verbal and written communication skills.
- Strong time management skills and ability to multi-task in a fast-paced work environment.
- Strong customer focus and problem resolution skills.
- Must have excellent attention to detail.

- Workday experience and Mercer Job Library experience preferred.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

70,000.00

Maximum Salary

$

90,000.00

Apply Now

Business Analyst Subject Matter Expert

59801 Missoula, Montana Maximus

Posted 20 days ago

Job Viewed

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Job Description

Permanent
Description & Requirements

Maximus is seeking a Business Analyst Subject Matter Expert to support help develop business requirements for our IRS contract. Anticipated hours are 30 per week.

Essential Duties and Responsibilities:

- Responsible for leading the collaboration between the business stakeholders and the systems analysis teams for systems implementation and software development projects.

- Work with the business stakeholders on the overall vision of the product, functions, and features of an application.

- Work with the business stakeholders during the business requirement review with the development team and ensure that anomalies are documented and addressed.

- Define system process flows and maintain the definition and updates to the system level process flows and requirements.

- Work with the business stakeholder and the development team to ensure there is a clear understanding of how the present and future business needs may impact the existing solution(s).

- Responsible for the definition and review of the functional and non-functional requirements to ensure the solution meets the business requirements. Lead project peer reviews to ensure that requirements development methodologies are followed and the artifact content supports the scoped business and system requirement changes.

- Work with the project leads during the planning and prioritizing of release scope, ensuring that business priorities are addressed.

- Lead and participate in the review, edit and change management of the business and systems requirements artifacts ensuring that the solution stays on course as it transitions through project milestones.

- Active participation during the design phase to ensure that the system solutions are represented by the design specifications. Conduct initial review of test scenarios. Work with the project team to clarify use cases and/or requirements and acceptance criteria.

- Actively collaborate with the project team to ensure that user manuals, release notes and end-user training materials support the business requirements.

- Responsible for accurate requirements traceability between the business and systems requirements and the software solution throughout the release cycle.

- Responsible for active team participation in project peer reviews to ensure that test scenarios support the scoped changes. Maintenance of requirements documents based on peer reviews and scope changes.

- Responsible for mentoring of other analysts in data analysis, requirements process and flow, requirements gathering and project details.

- Work with the business stakeholders during issue triage sessions to evaluate against existing requirements and determine outcome and priority.

- Update JIRA with triage results.

- Perform production support activities as necessary, as first line of monitoring jobs and researching failure.

- Assist with production support by helping the project team troubleshoot issues.

- Responsible for proactive risk and issue identification, communication and tracking.

- Responsible for accurate estimates and actual hours based on the project procedures, and adhering to the MAXIMUS standards and procedures.

Job-Specific Essential Duties and Responsibilities:

- Support the design or modification of business systems or IT systems

- Development Business requirements with the business areas or other Subject Matter Experts.

- Interact with the business stakeholders and subject matter experts in order to understand and develop business solutions

- Gather, document, and analyze business needs and technical requirements

- Document process flows

- Review and create system documentation and user manuals

- Ensure and review that the business/technical requirements are understood and translated to system design and procurement requirements are consistent with frameworks/standards

- Propose solutions to business problems and, as needed, design technical solutions

- Document the functional and, sometimes, technical design of the system

- Interact with system architects and developers to ensure system is properly implemented

- Review test cases against the developed code

- Create functional documentation based on the customer requirements

Minimum Requirements

- Bachelor's degree from an accredited college or university required.
- 10-12 years of related experience required.

- At least 10 years of Software Development Life Cycle (SDLC) experience (Waterfall, Agile).

- At least 10 years of Systems Analysis activities.

- At least 10 years of experience with requirements gathering and requirements management.

- Data Analysis, Data Mapping, SQL.

- Experience with Business and Systems Process Flow utilities.

- The ability to work independently.

- Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.

- Listening skills, to understand what people say and to detect what they might be hesitant to say.

- Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.

- Observational skills, to validate data obtained via other techniques and expose new areas for elicitation.

- Writing skills, to communicate information effectively to customers, marketing, managers, and technical staff.

- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering).

- Ability to perform comfortably.

- High degree of confidence and ability to influence others through strong communication skills.

- 25% travel required.

Job-Specific Minimum Requirements:

- Experience in soliciting and documenting requirements, technical writing and document preparation, and creating and utilizing test cases

- Demonstrated success in client support

- At least ten (10) years direct experience on IRS Tax processing systems including Tax Payer Services.

- Expertise in Corporate and individual Alternative Minimum Tax.

- Direct experience with IDRS and developing IAT tools

- Extensive business experience with Individual and Business Master Files

- Experience working under Agile software development methodologies

- Self-starter that does not require extensive guidance

- Proactive communication skills with multi-site located team

- Understanding of business modeling and technical requirements identification processes

- Demonstrated problem-solving and structured analysis skills

- Proficient in presentation and facilitation skills

- Demonstrated ability to create process models, specifications, diagrams, and charts to provide direction to system programmers

- Ability to communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that issues and solutions are understood

Additional requirements as per Contract/Client:

- Candidates must meet requirements to maintain an IRS Minimum Background Investigation (MBI) clearance

- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and Federal Tax compliant

Preferred Skills and Qualifications:

- Active IRS MBI

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

93.75

Maximum Salary

$

100.96

Apply Now

Pre Sales Analyst - Telecom, CCaaS, Contact Center

59801 Missoula, Montana Maximus

Posted 9 days ago

Job Viewed

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Job Description

Permanent
Description & Requirements

MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.

Essential Duties and Responsibilities:

- Support the design or modification of business systems or IT systems.

- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.

- Gather, document, and analyze business needs and technical requirements.

- Document process flows.

- Review and create system documentation and user manuals.

• Be the liaison between the business units, technology teams and support teams

• Review and analyze RFP requirements

• Work with multiple teams to discern scope

• In some cases, analyze current technical environment in comparison to RFP requirements

• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements

• Collaborate with developers and subject matter experts to establish scope

• In some cases, elicit scope by hosting meetings

• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor

• Identify and thoroughly document risks, assumptions, and risk mitigation strategies

• Participate in several meetings for each active proposal

• Submit pricing inputs in accordance with each active proposal deadline

• Be able to speak to overall and high-level technical solution and price

• Provide guidance and knowledge of the contact center solution to other teams in solution process

• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections

• Track opportunities and attend or host regular pipeline review meetings

• Participate in the development of on-going pricing process improvement

• Act as a pricing subject matter expert

• Participate in scoping and pricing exercises for various internal initiatives

• Develop and maintains technical competency for all core products

• Identifying opportunities for improvement

• Performing cost benefit analysis

• Creating business facing material

• Process documentation and creation

• The ability to understand complex call flows

• Participating in training development and delivery

Minimum Requirements

-Bachelor's degree or equivalent work experience.

-3-5 years of related experience.

Education/Requirements:

• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience

• 4+ years of experience analyzing technical requirements and working with a multi-disciplinary team to identify solutions, risks and risk mitigation strategies OR in a similar Business Analyst role

• Understanding of public cloud and private cloud IaaS, PaaS, UCaaS, CCaaS and SaaS

• Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording.

• Proven ability to work in fast-pace environment and multi-task appropriately against competing priorities and deadlines under limited supervision

• Ability to work well both independently and in teams

• Understanding of project management processes and relevant project management experience

• Proven ability to work effectively in a matrixed environment and negotiate decision-making across teams

• Excellent interpersonal skills to interact with customers, senior-level personnel and Team members

• Excellent organization and communication skills, both written and verbal, with great attention to detail

• Strong critical thinking and problem-solving skills

• Ability to distill meaningful insights from structured and unstructured data

• Ability to leverage data to inform and support critical decisions

• Proficiency in Microsoft Office products including MS Powerpoint, MS Excel, MS Word, MS Teams and MS Outlook

• Additional familiarities desirable but not required: Genesys Cloud and Amazon Connect

#techjobs

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

69,440.00

Maximum Salary

$

104,160.00

Apply Now
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