94 Assistant Store Manager jobs in Vass

Assistant Store Manager
**Overall Job Summary**
The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store. The Assistant Store Manager serves as the second in charge of operations to the Store Manager. Duties include delivering a Legendary Customer Experience, providing leadership and direction to the store team, and performing operational activities throughout the store. The Assistant Store Manager is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
_Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams._
**Essential Duties and Responsibilities (Min 5%)**
It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:
+ Maintain regular and predictable attendance.
+ Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime, as dictated by business needs.
+ Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
+ Deliver on our promise of Legendary Customer Service through GURA:
+ Greet the Customer.
+ Uncover Customer's Needs & Wants.
+ Recommend Product Solutions.
+ Ask to Add Value & Appreciate the Customer.
+ Proficient in all Team Leader and Receiver functions.
+ Create and foster a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking.
+ The Assistant Store Manager is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
+ Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
+ Support Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training including product knowledge development, appropriate application of policies and procedures and encouragement of continuous learning, and maintaining a productive work environment.
+ Perform Opening/Closing procedures.
+ Transport and make deposits to the bank.
+ Resolve customer complaints/issues and ensure the customer has a positive shopping experience.
+ Ensure the customer has a Legendary shopping experience that differentiates from the competition.
+ Champion the Customer Experience in the store and execute the role of the GURA Sales Leader.
+ Lead freight movement, and support merchandising initiatives, feed management, and inventory control.
+ Operate cash register/computer.
+ Supervise cash handling procedures.
+ Adhere to loss prevention standards and respond to any alarm calls as needed.
+ Operate Forklift and Baler.
+ Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
+ Assist customers with loading purchases.
+ Complete all documentation associated with any of the above job duties.
+ Obtain license or certifications as needed by the business.
+ May be required to perform other duties as assigned.
**Required Qualifications**
_Experience:_ Previous retail leadership experience is required. Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Must be 18 years of age or older and possess a valid driver's license.
_Education_ : High school diploma or the equivalent is required. Bachelor's degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.
**Preferred knowledge, skills or abilities**
+ Ability to perform and execute principle responsibilities of Team Members.
+ Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
**Working Conditions**
+ Working environment is favorable, generally working inside with moderate noise.
+ Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
+ Ability to work outdoors in adverse weather conditions.
+ Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
+ Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
**Physical Requirements**
+ This position is non-sedentary.
+ It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
+ It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.
+ Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):
+ Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
+ Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper MHE (e.g. pallet jack, forklift, etc.)
+ Ability to occasionally lift or reach merchandise overhead.
+ Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours.
+ Ability to move throughout the store for an entire shift.
+ Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
+ Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
+ Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
+ Ability to read, write, and count accurately to complete all documentation.
+ Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
+ Ability to process information / merchandise through the point-of-sale system.
+ Ability to handle and be in contact with birds/poultry.
+ Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
+ Ability to successfully complete all required training.
+ Ability to travel as required in support of district needs.
+ Ability to drive or operate a vehicle for business needs.
+ Ability to successfully complete all required training and certification.
**Disclaimer**
_This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor_
**Company Info**
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visitthis link ( for more specific information about the benefits and leave policies applicable to the position you're applying for.
**ALREADY A TEAM MEMBER?**
You must apply or refer a friend through our internal portal
Click here ( Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.
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**EMPOWERMENT**
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
Learn More
**OPPORTUNITY**
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
Learn More
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**Nearest Major Market:** Fayetteville

**Position Purpose:**
Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager. At a high level, ASM's in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability. They will learn how to accomplish these objectives through effective leadership of and communication to their Associates.
**Key Responsibilities:**
+ General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store
+ appearance. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
+ Supervising Store Associates to include interviewing, hiring, motivating, coaching, training,developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
+ Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learn
+ how to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and
+ operate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's),
+ especially those involving Safety compliance.
+ Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.
**Direct Manager/Direct Reports:**
+ ASM's in Training will report to a Store Manager. Once complete with their training process, they will gradually assume accountability supervision of work activities of associates.
**Travel Requirements:**
+ Typically requires overnight travel less than 10% of the time.
**Physical Requirements:**
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
**Working Conditions:**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ No additional qualifications
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ No additional education
**Minimum Years of Work Experience:**
+ 3
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others.
+ Product Knowledge: Knows and effectively promotes all areas, products, services, and procedures. Knows the competition
+ Excels in Customer Service: Creates customer focused environment; provides excellent service.
+ Inspires Achievement: Initiates actions to develop Associates; provides performance feedback and recognizes accomplishments
+ Safety Orientation: Enforces safety policies and procedures; is a safety role model
+ Delivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00

Our client is searching for a dynamic and results-oriented Assistant Store Manager to support the management team in Raleigh, North Carolina . This role is critical in ensuring the smooth operation of the retail store, driving sales performance, and delivering an outstanding customer experience. The ideal candidate will have a passion for retail, strong leadership potential, and a keen eye for operational efficiency. You will work closely with the Store Manager to achieve business objectives and foster a positive team environment.

Responsibilities:

• Assist the Store Manager in overseeing daily store operations, including opening and closing procedures.
• Support sales initiatives and work towards achieving store sales targets.
• Ensure high standards of customer service are maintained at all times.
• Assist in managing inventory, including receiving, stocking, and visual merchandising.
• Train and mentor new sales associates, providing guidance on product knowledge and selling techniques.
• Help maintain store appearance, cleanliness, and organization.
• Handle customer inquiries, issues, and complaints in a professional and timely manner.
• Monitor stock levels and communicate replenishment needs.
• Implement company policies and procedures to ensure compliance.
• Assist with scheduling and staff management.
• Operate the Point of Sale (POS) system accurately and efficiently.
• Contribute to creating a positive and motivating work environment for the team.
• Participate in inventory counts and audits.
• Stay updated on product information and promotional activities.

Qualifications:

• Previous experience in a retail environment, with at least 1 year in a supervisory or leadership role (e.g., Key Holder, Shift Supervisor, Assistant Manager).
• Demonstrated customer service skills and a passion for retail.
• Strong communication and interpersonal abilities.
• Ability to work collaboratively in a team setting.
• Basic understanding of sales principles and operations.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by store needs in Raleigh, North Carolina .
• Ability to stand for extended periods and lift merchandise as needed.
• High school diploma or equivalent required. Associate's or Bachelor's degree is a plus.

This is an excellent opportunity for an aspiring retail leader to grow their career within a reputable organization in Raleigh, North Carolina .

**Position Purpose:**
Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.
**Key Responsibilities:**
+ 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
+ 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
+ 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
+ 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.
+ 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
**Direct Manager/Direct Reports:**
+ This position reports to Store Manager
+ This position has 0 direct reports.
**Travel Requirements:**
+ Typically requires overnight travel less than 5% of the time.
**Physical Requirements:**
+ Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
**Working Conditions:**
+ Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ Demonstrated ability to collaborate and work effectively with cross-functional teams
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience:**
+ 3
**Preferred Years of Work Experience:**
+ 3
**Minimum Leadership Experience:**
+ 2 + years of leadership experience
**Preferred Leadership Experience:**
+ 3 + years of leadership experience
**Certifications:**
+ None
**Competencies:**
+ Action Oriented
+ Collaborates
+ Communicates Effectively
+ Customer Focus
+ Resourceful
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00

Job Details

Job Location : 39 BP - Rocky Point, NC

Position Type : Full Time

Salary Range : Undisclosed

Job Shift : Any

Job Category : Retail

Description

Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR) as outlined in the CSR Job Description section of the Operations Policy, and Procedures Manual. In addition, perform managerial & leadership duties to include assisting the Manager with recruiting and training new CSR candidates. The position requires proficiency's with operating Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM's, Fuel Dispensers and other equipment. Handle paperwork transactions as necessary. Be an Ambassador for SBOC/Han-Dee Hugo's at all times. Must be a champion and support the Company's Values, and Mission Statement. Must address customer complaints in a professional and timely manner. Have good communication skills and promote teamwork within the store. Be proficient in the use of all equipment and all reports. Be mentally and physically capable of immediately activating emergency controls and alarms. Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs.

1. Be a leader by providing proper leadership for CSR's. Be totally responsible to set a "Positive Customer Experience" tone in the store both while Store Manager is there and in the Store Manager's absence. 3. Assist Manager with completing store paperwork, scheduling and cash and inventory controls.
2. Must be proficient in merchandising and stocking the store.
3. Must be able and willing to personally handle any of the tasks assigned to CSR's including working all shifts.
4. Report to the Manager any maintenance issue that needs to be addressed.
5. Assist the Manager in maintaining proper cash levels in the register, ATM and safe.
6. Assist with making bank deposits when required.

7.Assist the Manager with training of CSR's to give great customer service.

Other Job Description:

*Must be in prescribed uniform with visible name tag at all times and insure all CSR's are in compliance.

1. Must be able to perform all safety procedures. (Example, expeditiously extinguishing fires inside and outside and the use of Emergency Shut Offs.)
2. Must maintain a safe work environment and be able to recognize and respond to safety issues.
3. Must promote a culture of safety.
4. Work with vendors and require Vendor Control Policies to be implemented and followed.
5. Responsible for ensuring store is clean and ready for inspection inside and outside including restrooms.
6. Ensure all employees are up selling (suggestive selling) to optimize in store sales.
7. Attend and participate in all Training Meetings called by the Company as they are scheduled.
8. Ensure all employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company.
9. All Fuel Surveys must be completed by visiting competitor's location. No Telephone Fuel Surveys are allowed. Avoid any conversations with competitors or their employees regarding fuel prices.
10. Must ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation.
11. No store employee may accept any Subpoena or Legal Documents. Any attempt to serve Subpoena's or Legal Documents must be referred to the Corporate Offices.
12. Must be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
13. Prior to ending the shift, Assistant Manager must verify surveillance cameras are working and recording. If red record light is not on the recorder, inform the Manager who is required to go into the system to determine who may have turned off the recorder and re-activate the recorder.
14. Assistant Manager is responsible for the Safety and Security of all employees while the employees are on duty.
15. Assistant Managers and Store Managers should avoid working together to insure proper management in the store mornings and evening shifts

TYPICAL PHYSICAL DEMANDS:

Requires ability to work flexible hours with "On Call" status.

Requires the operation of equipment such as the Safe, ATM machine, Point of Sale and other equipment typically found in a convenience store environment.

Must be mentally and physically able to perform emergency procedures.

This position may require long hours on all shifts that may include days, nights, holidays and weekends.

Must be able to work alone for prolonged periods of times without breaks.

Must be mentally and physically able to administer emergency procedures.

While performing the duties of this job, the employee is regularly required to stand and walk for the majority of each shift and for prolonged periods of time.

Employees will use hands to fingers, handle or feel objects, use tools or controls, reach with hands and arms and talk and hear.

The employee is required to climb or balance, stoop, kneel and crouch. Employees must be able to move both independently and without significantly interfering with the movement of others in a confined area.

The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 lbs.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Requires eye-hand coordination and manual dexterity.

Requires the ability to distinguish letters and symbols.

TYPICAL WORKING CONDITIONS :

Work is performed in a convenience store/gas station, car wash and restaurant environment. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions, fumes or airborne particles and cold. The employee occasionally may be exposed to toxic or caustic chemicals and heat. The noise level in the work environment is usually moderate.
Assistant Manager may work part time outside of Han-Dee Hugo's provided that the part time position is not with a competitor or in the convenience store industry. The Assistant Manager acknowledges that Han-Dee Hugo's scheduling and on call requirements of 24 hours per day seven days per week take precedent over any other part time position outside of the Company.

PERFORMANCE REQUIREMENTS :

KNOWLEDGE, SKILLS AND ABILITIES:

M ust be of good moral character and integrity and can demonstrate from past actions a high degree of honesty and ethical behavior. Must be openly friendly with a pleasing personality. Must work proficiently with Customer Service Representatives (CSR's) and the Manager to ensure the highest level of customer service is being provided. Must be able to operate the store proficiently in the absence of the Store Manager and be able to perform Manager and CSR's duties. Must be energetic and able to lead by example. Must be able to prioritize job duties. Establish and maintain effective working relationships with all employees. Ability to maintain confidentiality of sensitive information. Must be able to resolve personnel issues within the stores and address customer complaints in a professional and timely manner. Must report any claims of harassment of any nature to the District Manager, the Director of Operations or the Vice President immediately upon the incident taking place or upon notification. Must be mentally and physically able to perform emergency procedures. Must comply with and follow all State, Federal and Municipal laws, rules, ordinances and regulations to include but not limited to: Alcohol Beverage, Tobacco and Lottery/Lotto products.

Qualifications

• High School Diploma, GED or equivalent.
• Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo's.
• Must have the ability to read and interpret documents and department manuals.
• Ability to effectively and positively present information in one - on -one and small group situations to customers and other employees in the organization.
• Ability to read, write and comprehend simple instructions, short correspondence and memos.
• Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
• Must be able to grasp cash and Inventory control procedures and basic accounting functions.
• Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
• Must have some computer skills.

Required

Preferred

Job Industries

• Customer Service

Job Details

Job Location : 209 EX - Climax, NC

Position Type : Full Time

Salary Range : Undisclosed

Job Shift : Any

Job Category : Retail

Description

Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR) as outlined in the CSR Job Description section of the Operations Policy, and Procedures Manual. In addition, perform managerial & leadership duties to include assisting the Manager with recruiting and training new CSR candidates. The position requires proficiency's with operating Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM's, Fuel Dispensers and other equipment. Handle paperwork transactions as necessary. Be an Ambassador for SBOC/Han-Dee Hugo's at all times. Must be a champion and support the Company's Values, and Mission Statement. Must address customer complaints in a professional and timely manner. Have good communication skills and promote teamwork within the store. Be proficient in the use of all equipment and all reports. Be mentally and physically capable of immediately activating emergency controls and alarms. Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs.

1. Be a leader by providing proper leadership for CSR's. Be totally responsible to set a "Positive Customer Experience" tone in the store both while Store Manager is there and in the Store Manager's absence. 3. Assist Manager with completing store paperwork, scheduling and cash and inventory controls.
2. Must be proficient in merchandising and stocking the store.
3. Must be able and willing to personally handle any of the tasks assigned to CSR's including working all shifts.
4. Report to the Manager any maintenance issue that needs to be addressed.
5. Assist the Manager in maintaining proper cash levels in the register, ATM and safe.
6. Assist with making bank deposits when required.

7.Assist the Manager with training of CSR's to give great customer service.

Other Job Description:

*Must be in prescribed uniform with visible name tag at all times and insure all CSR's are in compliance.

1. Must be able to perform all safety procedures. (Example, expeditiously extinguishing fires inside and outside and the use of Emergency Shut Offs.)
2. Must maintain a safe work environment and be able to recognize and respond to safety issues.
3. Must promote a culture of safety.
4. Work with vendors and require Vendor Control Policies to be implemented and followed.
5. Responsible for ensuring store is clean and ready for inspection inside and outside including restrooms.
6. Ensure all employees are up selling (suggestive selling) to optimize in store sales.
7. Attend and participate in all Training Meetings called by the Company as they are scheduled.
8. Ensure all employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company.
9. All Fuel Surveys must be completed by visiting competitor's location. No Telephone Fuel Surveys are allowed. Avoid any conversations with competitors or their employees regarding fuel prices.
10. Must ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation.
11. No store employee may accept any Subpoena or Legal Documents. Any attempt to serve Subpoena's or Legal Documents must be referred to the Corporate Offices.
12. Must be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
13. Prior to ending the shift, Assistant Manager must verify surveillance cameras are working and recording. If red record light is not on the recorder, inform the Manager who is required to go into the system to determine who may have turned off the recorder and re-activate the recorder.
14. Assistant Manager is responsible for the Safety and Security of all employees while the employees are on duty.
15. Assistant Managers and Store Managers should avoid working together to insure proper management in the store mornings and evening shifts

TYPICAL PHYSICAL DEMANDS:

Requires ability to work flexible hours with "On Call" status.

Requires the operation of equipment such as the Safe, ATM machine, Point of Sale and other equipment typically found in a convenience store environment.

Must be mentally and physically able to perform emergency procedures.

This position may require long hours on all shifts that may include days, nights, holidays and weekends.

Must be able to work alone for prolonged periods of times without breaks.

Must be mentally and physically able to administer emergency procedures.

While performing the duties of this job, the employee is regularly required to stand and walk for the majority of each shift and for prolonged periods of time.

Employees will use hands to fingers, handle or feel objects, use tools or controls, reach with hands and arms and talk and hear.

The employee is required to climb or balance, stoop, kneel and crouch. Employees must be able to move both independently and without significantly interfering with the movement of others in a confined area.

The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 lbs.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Requires eye-hand coordination and manual dexterity.

Requires the ability to distinguish letters and symbols.

TYPICAL WORKING CONDITIONS :

Work is performed in a convenience store/gas station, car wash and restaurant environment. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions, fumes or airborne particles and cold. The employee occasionally may be exposed to toxic or caustic chemicals and heat. The noise level in the work environment is usually moderate.
Assistant Manager may work part time outside of Han-Dee Hugo's provided that the part time position is not with a competitor or in the convenience store industry. The Assistant Manager acknowledges that Han-Dee Hugo's scheduling and on call requirements of 24 hours per day seven days per week take precedent over any other part time position outside of the Company.

PERFORMANCE REQUIREMENTS :

KNOWLEDGE, SKILLS AND ABILITIES:

M ust be of good moral character and integrity and can demonstrate from past actions a high degree of honesty and ethical behavior. Must be openly friendly with a pleasing personality. Must work proficiently with Customer Service Representatives (CSR's) and the Manager to ensure the highest level of customer service is being provided. Must be able to operate the store proficiently in the absence of the Store Manager and be able to perform Manager and CSR's duties. Must be energetic and able to lead by example. Must be able to prioritize job duties. Establish and maintain effective working relationships with all employees. Ability to maintain confidentiality of sensitive information. Must be able to resolve personnel issues within the stores and address customer complaints in a professional and timely manner. Must report any claims of harassment of any nature to the District Manager, the Director of Operations or the Vice President immediately upon the incident taking place or upon notification. Must be mentally and physically able to perform emergency procedures. Must comply with and follow all State, Federal and Municipal laws, rules, ordinances and regulations to include but not limited to: Alcohol Beverage, Tobacco and Lottery/Lotto products.

Qualifications

• High School Diploma, GED or equivalent.
• Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo's.
• Must have the ability to read and interpret documents and department manuals.
• Ability to effectively and positively present information in one - on -one and small group situations to customers and other employees in the organization.
• Ability to read, write and comprehend simple instructions, short correspondence and memos.
• Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
• Must be able to grasp cash and Inventory control procedures and basic accounting functions.
• Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
• Must have some computer skills.

Required

Preferred

Job Industries

• Customer Service

Job Details

Job Location : HH254 - Cary, NC

Position Type : Full Time

Salary Range : Undisclosed

Job Shift : Any

Job Category : Retail

Description

Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR) as outlined in the CSR Job Description section of the Operations Policy, and Procedures Manual. In addition, perform managerial & leadership duties to include assisting the Manager with recruiting and training new CSR candidates. The position requires proficiency's with operating Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM's, Fuel Dispensers and other equipment. Handle paperwork transactions as necessary. Be an Ambassador for SBOC/Han-Dee Hugo's at all times. Must be a champion and support the Company's Values, and Mission Statement. Must address customer complaints in a professional and timely manner. Have good communication skills and promote teamwork within the store. Be proficient in the use of all equipment and all reports. Be mentally and physically capable of immediately activating emergency controls and alarms. Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs.

1. Be a leader by providing proper leadership for CSR's. Be totally responsible to set a "Positive Customer Experience" tone in the store both while Store Manager is there and in the Store Manager's absence.3. Assist Manager with completing store paperwork, scheduling and cash and inventory controls.
2. Must be proficient in merchandising and stocking the store.
3. Must be able and willing to personally handle any of the tasks assigned to CSR's including working all shifts.
4. Report to the Manager any maintenance issue that needs to be addressed.
5. Assist the Manager in maintaining proper cash levels in the register, ATM and safe.
6. Assist with making bank deposits when required.

7.Assist the Manager with training of CSR's to give great customer service.

Other Job Description:

*Must be in prescribed uniform with visible name tag at all times and insure all CSR's are in compliance.

1. Must be able to perform all safety procedures. (Example, expeditiously extinguishing fires inside and outside and the use of Emergency Shut Offs.)
2. Must maintain a safe work environment and be able to recognize and respond to safety issues.
3. Must promote a culture of safety.
4. Work with vendors and require Vendor Control Policies to be implemented and followed.
5. Responsible for ensuring store is clean and ready for inspection inside and outside including restrooms.
6. Ensure all employees are up selling (suggestive selling) to optimize in store sales.
7. Attend and participate in all Training Meetings called by the Company as they are scheduled.
8. Ensure all employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company.
9. All Fuel Surveys must be completed by visiting competitor's location. No Telephone Fuel Surveys are allowed. Avoid any conversations with competitors or their employees regarding fuel prices.
10. Must ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation.
11. No store employee may accept any Subpoena or Legal Documents. Any attempt to serve Subpoena's or Legal Documents must be referred to the Corporate Offices.
12. Must be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
13. Prior to ending the shift, Assistant Manager must verify surveillance cameras are working and recording. If red record light is not on the recorder, inform the Manager who is required to go into the system to determine who may have turned off the recorder and re-activate the recorder.
14. Assistant Manager is responsible for the Safety and Security of all employees while the employees are on duty.
15. Assistant Managers and Store Managers should avoid working together to insure proper management in the store mornings and evening shifts

TYPICAL PHYSICAL DEMANDS:

Requires ability to work flexible hours with "On Call" status.

Requires the operation of equipment such as the Safe, ATM machine, Point of Sale and other equipment typically found in a convenience store environment.

Must be mentally and physically able to perform emergency procedures.

This position may require long hours on all shifts that may include days, nights, holidays and weekends.

Must be able to work alone for prolonged periods of times without breaks.

Must be mentally and physically able to administer emergency procedures.

While performing the duties of this job, the employee is regularly required to stand and walk for the majority of each shift and for prolonged periods of time.

Employees will use hands to fingers, handle or feel objects, use tools or controls, reach with hands and arms and talk and hear.

The employee is required to climb or balance, stoop, kneel and crouch. Employees must be able to move both independently and without significantly interfering with the movement of others in a confined area.

The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 lbs.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Requires eye-hand coordination and manual dexterity.

Requires the ability to distinguish letters and symbols.

TYPICAL WORKING CONDITIONS :

Work is performed in a convenience store/gas station, car wash and restaurant environment. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions, fumes or airborne particles and cold. The employee occasionally may be exposed to toxic or caustic chemicals and heat. The noise level in the work environment is usually moderate.
Assistant Manager may work part time outside of Han-Dee Hugo's provided that the part time position is not with a competitor or in the convenience store industry. The Assistant Manager acknowledges that Han-Dee Hugo's scheduling and on call requirements of 24 hours per day seven days per week take precedent over any other part time position outside of the Company.

Qualifications

Job Qualifications Title

Qualifications

Job Qualifications

• High School Diploma, GED or equivalent.
• Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo's.
• Must have the ability to read and interpret documents and department manuals.
• Ability to effectively and positively present information in one - on -one and small group situations to customers and other employees in the organization.
• Ability to read, write and comprehend simple instructions, short correspondence and memos.
• Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
• Must be able to grasp cash and Inventory control procedures and basic accounting functions.
• Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
• Must have some computer skills.

Required

Preferred

Job Industries

• Customer Service

Job Details

Job Location : HH253 - Cary, NC

Position Type : Full Time

Salary Range : Undisclosed

Job Shift : Any

Job Category : Retail

Description

Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR) as outlined in the CSR Job Description section of the Operations Policy, and Procedures Manual. In addition, perform managerial & leadership duties to include assisting the Manager with recruiting and training new CSR candidates. The position requires proficiency's with operating Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM's, Fuel Dispensers and other equipment. Handle paperwork transactions as necessary. Be an Ambassador for SBOC/Han-Dee Hugo's at all times. Must be a champion and support the Company's Values, and Mission Statement. Must address customer complaints in a professional and timely manner. Have good communication skills and promote teamwork within the store. Be proficient in the use of all equipment and all reports. Be mentally and physically capable of immediately activating emergency controls and alarms. Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs.

1. Be a leader by providing proper leadership for CSR's. Be totally responsible to set a "Positive Customer Experience" tone in the store both while Store Manager is there and in the Store Manager's absence.3. Assist Manager with completing store paperwork, scheduling and cash and inventory controls.
2. Must be proficient in merchandising and stocking the store.
3. Must be able and willing to personally handle any of the tasks assigned to CSR's including working all shifts.
4. Report to the Manager any maintenance issue that needs to be addressed.
5. Assist the Manager in maintaining proper cash levels in the register, ATM and safe.
6. Assist with making bank deposits when required.

7.Assist the Manager with training of CSR's to give great customer service.

Other Job Description:

*Must be in prescribed uniform with visible name tag at all times and insure all CSR's are in compliance.

1. Must be able to perform all safety procedures. (Example, expeditiously extinguishing fires inside and outside and the use of Emergency Shut Offs.)
2. Must maintain a safe work environment and be able to recognize and respond to safety issues.
3. Must promote a culture of safety.
4. Work with vendors and require Vendor Control Policies to be implemented and followed.
5. Responsible for ensuring store is clean and ready for inspection inside and outside including restrooms.
6. Ensure all employees are up selling (suggestive selling) to optimize in store sales.
7. Attend and participate in all Training Meetings called by the Company as they are scheduled.
8. Ensure all employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company.
9. All Fuel Surveys must be completed by visiting competitor's location. No Telephone Fuel Surveys are allowed. Avoid any conversations with competitors or their employees regarding fuel prices.
10. Must ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation.
11. No store employee may accept any Subpoena or Legal Documents. Any attempt to serve Subpoena's or Legal Documents must be referred to the Corporate Offices.
12. Must be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
13. Prior to ending the shift, Assistant Manager must verify surveillance cameras are working and recording. If red record light is not on the recorder, inform the Manager who is required to go into the system to determine who may have turned off the recorder and re-activate the recorder.
14. Assistant Manager is responsible for the Safety and Security of all employees while the employees are on duty.
15. Assistant Managers and Store Managers should avoid working together to insure proper management in the store mornings and evening shifts

TYPICAL PHYSICAL DEMANDS:

Requires ability to work flexible hours with "On Call" status.

Requires the operation of equipment such as the Safe, ATM machine, Point of Sale and other equipment typically found in a convenience store environment.

Must be mentally and physically able to perform emergency procedures.

This position may require long hours on all shifts that may include days, nights, holidays and weekends.

Must be able to work alone for prolonged periods of times without breaks.

Must be mentally and physically able to administer emergency procedures.

While performing the duties of this job, the employee is regularly required to stand and walk for the majority of each shift and for prolonged periods of time.

Employees will use hands to fingers, handle or feel objects, use tools or controls, reach with hands and arms and talk and hear.

The employee is required to climb or balance, stoop, kneel and crouch. Employees must be able to move both independently and without significantly interfering with the movement of others in a confined area.

The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 lbs.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Requires eye-hand coordination and manual dexterity.

Requires the ability to distinguish letters and symbols.

TYPICAL WORKING CONDITIONS :

Work is performed in a convenience store/gas station, car wash and restaurant environment. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions, fumes or airborne particles and cold. The employee occasionally may be exposed to toxic or caustic chemicals and heat. The noise level in the work environment is usually moderate.
Assistant Manager may work part time outside of Han-Dee Hugo's provided that the part time position is not with a competitor or in the convenience store industry. The Assistant Manager acknowledges that Han-Dee Hugo's scheduling and on call requirements of 24 hours per day seven days per week take precedent over any other part time position outside of the Company.

Qualifications

Job Qualifications Title

Qualifications

Job Qualifications

• High School Diploma, GED or equivalent.
• Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo's.
• Must have the ability to read and interpret documents and department manuals.
• Ability to effectively and positively present information in one - on -one and small group situations to customers and other employees in the organization.
• Ability to read, write and comprehend simple instructions, short correspondence and memos.
• Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
• Must be able to grasp cash and Inventory control procedures and basic accounting functions.
• Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
• Must have some computer skills.

Required

Preferred

Job Industries

• Customer Service

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.
Why should you apply?
+ Free Meals during your shift
+ Flexible Scheduling
+ Fun Work Environment
+ Paid Training
+ Advancement Opportunities
+ Competitive Pay
+ GED/Scholarship Opportunities
+ Retail Discount Program to save $ at other retail establishments.
+ Referral Program available at Most Locations - ask for details.
+ Early Access to New Menu Items
The successful Customer Service Crew Member is able to:
+ Greet and positively engage guests in the restaurant.
+ Accurately accept the guests' orders and process payments.
+ Address and resolve all guest inquiries and concerns in a timely manner.
+ Maintain a safe, secure, and comfortable area for guests and team members.
+ Work well with our Delivery Partners
+ Maintain facility cleanliness by completing general clean tasks including wiping tables, washing dishes, and sweeping and mopping floors.
The successful Food/Kitchen Service Crew Member is able to:
+ Answering questions about menu items and promotions
+ Prepare Ingredients and Menu Items
+ Restocking product and workstations
+ Using food preparation equipment including ovens, fryers, grills and various kitchen equipment
+ Maintaining a clean work environment by completing general clean tasks including wiping workstations, cleaning equipment, washing dishes, and sweeping and mopping floors
Requirements:
+ Must be at least 16 years of age. No previous experience required.
+ Must have reliable transportation.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.
+ Must be able to stand for long periods of time.
+ Must be able to lift up to 50 lbs. with assistance.
+ Must get along well with coworkers and guests through a positive and friendly demeanor.
If you are looking for a delicious and fun opportunity to work in the food and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible scheduling, employee discounts, paid training, and the chance to advance your career. Apply now and become a part of our highly skilled and motivated crew!
Company Introduction
At Taco Bell, we've had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we've grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.