18 Bristol Myers Squibb jobs in Middlesex

Quality Control Inspector with welding experience and a current CWI certification to ensure products meet industry and customer standards.

Responsibilities:

• Inspect structural steel and welded components

• Read blueprints, weld symbols, and specifications

• Ensure compliance with AWS standards

• Document findings and recommend corrections

• Collaborate with welders to maintain quality

Qualifications:

• Active Certified Welding Inspector (CWI)

• Welding background in fabrication environment

• Strong blueprint and weld symbol reading skills

• Detail-oriented with solid documentation ability

For additional jobs reach out to

#CWIJobs #WeldingInspector #SteelFabricationJobs #QualityControlCareers #ManufacturingJobs #SkilledTrades #IndustrialJobs

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
Purpose
The Quality Control Planner is responsible for the oversight of QC Laboratory Planning and Scheduling within the Plant QC Group. Additional responsibilities may include short-term forecasting for enablement of efficient and effective laboratory scheduling, maintenance of laboratory planning and scheduling applications, evaluation and presentation of laboratory KPI's, and cross site harmonization of planning/scheduling processes.
Responsibilities
+ Maintains/manages laboratory planning/scheduling application, ensuring accurate configuration for laboratory workflows and timely prioritization of
laboratory samples.
+ Monitors, maintains, evaluates, and reports out laboratory KPI's.
+ Collaborates with Laboratory Management to identify and implement process changes that enable continuous improvement.
+ Participates in cross-site harmonization of laboratory planning and scheduling process.
+ Maintains short-term forecasts to ensure effective and efficient laboratory scheduling to reduce overall testing cycle times.
+ Performs other duties as assigned
+ Incumbent has full authority to make decisions and/or take action that is required to carry out job duties. Internal requirements include compliance with ethics, environmental health and safety, financial, human resources, cGMP procedures, general business policies, requirements and objectives. The incumbent must be willing to take temporary assignments as required.
Qualifications
+ Bachelor's Degree required. Life sciences, engineering, or related field preferred.
+ Three (3) to five (5) years of experience in a laboratory or quality role with preferred experience in program/ project/ product management.
+ Advanced use of MS Office applications required, experience with planning and scheduling software preferred.
+ Experience in a regulated environment preferred.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ?
?
+ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future?
+ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees?
+ This job is eligible to participate in our short-term incentive programs. ?
?
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. ?
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community? Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

**Senior Quality Control / Quality Systems Consultant**
Looking for a quality professional with over 10 years of experience in the pharmaceutical and biotechnology industry, specializing in **Quality Control (QC), Quality Systems, Analytical Method Validation** , and **Global Specification Management** . Demonstrates proven expertise in leading laboratory operations, managing cross-functional teams, and driving global standardization and digital transformation initiatives within highly regulated environments.
**Education Requirement:**
bachelor's degree or higher in **Chemistry** or a related scientific discipline is required.
**Key Responsibilities:**
+ Oversee and coordinate **daily equipment qualifications** in QC laboratories, collaborating with cross-functional teams to ensure timely execution.
+ Lead **analytical method validations** , managing project timelines, resource allocation, and testing execution.
+ Author and review technical documentation, including **SOPs, test methods, validation master plans** , and analytical reports in compliance with regulatory requirements.
+ Support **IQ/OQ/PQ execution, calibration activities** , and overall lab readiness in coordination with internal departments.
+ Provide oversight for **change control processes** , including authoring and reviewing documentation in systems such as **TrackWise** and **Veeva Vault Quality Docs** .
+ Lead the **digital transformation of QC systems** as Product Owner for **Empower CDS** , managing a global cross-functional team using **Agile project management** practices.
+ Manage operations in a high-throughput **stability testing lab** , leading a team of analysts and implementing **Lean Lab** and **5S** principles to increase productivity and reduce costs.
+ Conduct **investigations (OOS, deviations)** , perform **risk assessments** and **root cause analyses** , and implement **CAPAs** in alignment with **cGMP** and **data integrity** standards.
+ Oversee **data review and documentation compliance** , developing and maintaining SOPs to meet evolving regulatory requirements.
+ Coordinate **stability programs** end-to-end, including protocol updates, change control evaluations, and cross-functional collaboration with Regulatory, QA, and Supply Chain.
+ Perform hands-on **analytical testing** for finished products, stability studies, and technical transfer, while reviewing data for regulatory filings and batch release.
+ Provide technical leadership for **LIMS** and **electronic data archiving systems** , ensuring compliance with **FDA** and **ICH** guidelines during audits and inspections.
+ Contribute to the creation and maintenance of **product specifications** for raw materials, APIs, packaging components, and finished products in accordance with **USP, ICH** , and **CFR** standards.
**Tools & Systems:**
+ **Empower CDS (Waters), TotalChrom**
+ **TrackWise** , **LIMS** , **Veeva Vault Quality Docs, ComplianceWire**
**Key Areas of Expertise:**
+ Analytical Method Validation & Transfer
+ Equipment Qualification (IQ/OQ/PQ); Change Control & CAPA Management
+ Stability Program Oversight
+ Data Integrity & ALCOA+ Principles
+ GMP/GLP Compliance; Regulatory Submissions & Audit Readiness
+ Laboratory Operations & Team Leadership
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly ® Science & Clinical?
Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals-it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Chattem Chemicals, Inc. (a Sun Pharma Company) has a rich history as part of Chattem, Inc, which was founded as the Chattanooga Medicine Company on February 21, 1879. Today Chattem Chemicals, Inc. manufacturers a broad variety of products in four primary markets: Active Pharmaceutical Ingredients, Catalysts, Surfactants & Performance Additives.
Responsibilities:
1. Analytical support to all departments.
1. Support to regular QC activities, as required.
1. Method development, including validation and documentation.
1. Writing concise and timely reports to management on projects and regular activities.
1. Responsible for customer complaint investigations.
1. Assisting with technician training.
1. Other duties, as assigned.
Qualifications:
1. Bachelor of Chemistry degree (or related degree)
2. Knowledge of basic chemistry principles and analytical methods.
3. Working knowledge of cGMP as they relate to lab activities.
4. Careful attention to detail.
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

**Job Summary**
The QC Sampler is responsible for sampling all incoming materials such as raw materials, packaging components, printed material and all other GMP materials using established Standard Operating Procedures (SOPs) and working in accordance with current Good Manufacturing Practices (cGMP). Collect, sample, and prepare QC Chemical test samples for various analysis laboratories when required.
**Area Of Responsibility**
+ Sample all incoming materials and packaging materials per procedures.
+ Inspect all incoming GMP materials per materials specifications Inspect all incoming GMP materials per materials specifications including Identify non-conforming materials cleanliness and defects.
+ Follow work-flow procedures from receiving test samples, monitoring inventories, to waste disposal
+ Train towards Visual Inspection qualifications
+ Accurately sample and weigh Chemical test samples according to Material Specifications and SOPs using, at times, sterile operating procedures
+ Perform QC Release testing for Visual Inspection of cosmetic defects and dimensional inspection of product container closure components
+ Initiate product non-conforming reports (UPD) as required (Track Wise) and investigate any problems noted with sampling/inspection process.
+ Issue/Dispense and receive labels and packaging materials per production batch record. Keep inventory of all product label/packaging materials
+ Enter transactions/transfers into SAP inventory control system
+ Maintain records/manual log books per good documentation practices (GDPs)
+ Coordinate scrap removal of rejected product
+ Update Raw Material Specifications (RMS)/(SOPs) as needed
+ Work under general supervision and follows established procedures and instructions
+ Operate and maintain the QC Chemical Sampling laboratory to GMP compliance and safety compliance
+ Operate, maintain and clean, and calibrate balances
+ Maintain laboratory supplies, reagents, chemicals, and equipment inventories for Sampling and Inspection laboratories
+ Manage calibration of instruments and equipment used for inspection and perform monthly equipment/ instrument maintenance and cleaning.
+ Other duties as assigned
**Work Conditions:**
Warehouse Environment
Laboratory environment:
+ Exposure to noise, bio-hazardous (live cultures), and chemicals
+ Exposure to non-hazardous and hazardous chemicals and materials
+ Moderate noise, oven heat, open flame, chemical fume hoods areas requiring wearing appropriate safety equipment (i.e. gloves, lab coat, safety glasses and respirator)
**Physical Requirements:**
+ Stand, sit, walk, use hands and fingers to handle or feel, reach with arms and hands, talk or hear, stoop, kneel, crouch or crawl.
+ Able to operate basic mechanical tools (i.e.:) calipers, micrometers, and go no-go gages
+ Able to drive a fork truck/tow motor/operate forklift
+ Close vision; depth perception; ability to adjust focus
+ Use of repetitive motion
+ Able to operate computer/office machines
+ Able to lift and carry up to 50 lbs.
**Travel Estimate**
Up to 5 %
**Education and Job Qualification**
+ Minimum of High School/Trade School/Vocational School Diploma, GED, or equivalent. B.S. degree preferred.
+ The requirement for English language proficiency for this job role is Intermediate-B1+ (comparable to Global CEFR Independent B1) level based on the Common European Framework of Reference for Languages (CEFR).
+ Good oral and written communication skills and ability to use these skills to follow specific instruction and report assay results (i.e. written SOPs)
+ Proficient with wet chemical methods and tests (USP, ACS, Titration, Limit tests, etc.)
+ Fundamental knowledge of chemical principles
+ Proficient with basic laboratory instrumentation.
+ Use of Track Wise software and knowledge of SAP is preferred.
+ Use of Lotus Notes software
+ Working knowledge of Microsoft Office Applications.
+ A self-starter with a hands-on approach and a can-do attitude.
**Experience**
+ Minimum of two (2) years of experience required in a Pharmaceutical/drug (FDA Regulated) industry preferred
**_Disclaimer:_** _The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s)._
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

Job Title: QC Analyst II
Location: Piscataway, NJ
Hours/Schedule: M-F, 8:30 am - 5:00 pm (May require extended hours or weekends during manufacturing runs)
Type: Direct Hire / Permanent
Overview
We are seeking a QC Analyst II with a strong background in small molecule and protein chemistry to support our client's QC laboratory in a cGMP-compliant environment. The role involves analytical testing and data verification to support both late-stage clinical and commercial products, including biosimilars. The ideal candidate will be skilled in troubleshooting analytical results and working with cross-functional teams on projects, process improvements, and laboratory investigations.
Responsibilities
+ Perform analytical testing and data verification to support in-process, release, raw materials, and stability programs.
+ Conduct testing using HPLC, SDS-PAGE, cell-based bioassays, capillary electrophoresis, and ELISA.
+ Collaborate across departments to resolve project issues, conduct lab investigations, and implement process improvements.
+ Document and investigate Out of Specification results, deviations, and implement corrective actions.
+ Support regulatory inspections and prepare dossiers for agency interactions.
+ Maintain laboratory equipment and comply with all company policies, standards, and regulatory guidance.
Requirements
+ Bachelor's degree in Biotechnology, Biochemistry, Chemistry or related field with a minimum of 8 years of QC experience in pharma / biotech.
+ OR Master's Degree in the above fields with 6 years of QC experience in pharma / biotech
+ Prior experience in a cGMP laboratory is essential
+ Strong knowledge in protein and small molecule chemistry and proficiency with techniques such as HPLC, SDS-PAGE, ELISA, and capillary electrophoresis
+ Experience with SOPs, QC methods, and regulatory dossiers
+ Demonstrated ability to support regulatory inspections (e.g. PAI)
Working Environment
+ Primarily lab-based with some office work for documentation
+ Must be able to lift 25 lbs
+ Travel up to 5%-10% as needed (between Piscataway and South Plainfield locations)
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
#M3
Ref: #558-Scientific
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Changing lives. Building Careers.
Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what's possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.
The **Quality Control Inspector Supervisor** will be overseeing the quality control inspection activities to ensure the safety, efficacy, and quality of the company's medical devices. This role is expected to provide technical and supervisory leadership and mentoring to the quality control inspectors and provides support to management. This job is expected to work onsite. Must have working knowledge of U.S. Food and Drug Administration regulations, ISO 13485, and other applicable regulatory agencies.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ Oversee all activities related to quality control inspection, including product inspection, incoming material inspection, and management of quarantined materials.
+ Perform scheduling and delegation of duties for the quality control inspection team.
+ Coordinates production activities with Operations teams and schedules QC personnel to support these activities across weekend shifts.
+ Communicate with operations to ensure the priorities needed for production are covered.
+ Responsible for reviewing and approving QC results, including incoming and in-process inspections.
+ Reports any non-conformances in a timely manner.
+ Author and/or support non-conformance and CAPA investigations as required.
+ Author or revise Standard Operating Procedures (SOPs).
+ Participates in FDA inspections, ISO certifications, surveillance audits, and customer audits.
+ Interpret and work within the guidelines of drawings, specifications, charts, procedures, and other data to determine product or material acceptance.
+ Maintain GMP documentation and adhere to Good Documentation Practices.
+ Read and interpret sampling plan as per the American National Standard Institute (ANSI).
+ Oversees physical and electronic quarantine locations.
+ Provides staff with leadership, support, and mentoring. Conducts performance reviews for lab personnel, holds regular team meetings, and provides training to junior staff as needed.
+ May also perform other related duties, responsibilities, and special projects as assigned.
**DESIRED MINIMUM QUALIFICATIONS**
+ Bachelor's degree or higher in Science, Engineering, or related fields is desired.
+ 7+ years of relevant GMP/GLP laboratory experience in regulated industry, with supervisory and/or project leadership experience.
+ Must have strong written and verbal communication skills. Must be able to effectively present at staff and department meetings.
+ Knowledge of MS Office Suite
+ Knowledge of Oracle R12 and/or Agile PLM preferred.
**PHYSICAL REQUIREMENTS**
The physical requirements listed in this section include, but are not limited, to the motor/physical abilities and skills require of this position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
While undertaking the essential duties and responsibilities of the position, the employee must speak and write in English. The employee is required to go to all areas of the company, including the manufacturing cleanrooms. The employee may be required to periodically lift and/or move up to 25lbs. The employee requires visual acuity and color perception adequate to perform job duties. Eyesight correctable to 20/25 to detect the presence of defined defect classifications in/on product/materials.
Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.
This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
EEO Is the Law ( | EOE including Disability/Protected Veterans ( LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA ( . If you have difficulty using our online system due to a disability and need an accommodation, please email us at
Integra - Employer Branding from Integra LifeSciences on Vimeo (

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements as per contract/client:

- Department of Education and Student Loan experience preferred

- Quality Assurance experience required

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

Qualifications Continued:

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35