4,648 Business Analyst Servicenow jobs in the United States

**ServiceNow BA**
**NO RELOCATION. You MUST BE in Chandler now.**
**Locations: Chandler, AZ**
**W2 ONLY, No C2C!**
**Work Auth: USC, GC, H4EAD**
**Hybrid: 3 days in office, 2 remote**
**12-24 month contract to FTE**
**Job Summary:**
We are seeking a detail-oriented and strategic **ServiceNow Business Analyst** to support our enterprise platform data initiatives. This role will focus on analyzing, optimizing, and maintaining data integrity across the ServiceNow platform, ensuring alignment with business objectives and compliance standards.
**Key Responsibilities:**
+ **Data Analysis & Governance**
+ Analyze platform data structures, relationships, and usage across modules (e.g., CMDB, Incident, Request, Asset).
+ Ensure data quality, consistency, and compliance with governance policies.
+ Collaborate with data stewards and owners to define and enforce data standards.
+ **Requirements Gathering**
+ Work with stakeholders to gather and document business requirements related to ServiceNow data.
+ Translate business needs into functional specifications and user stories.
+ **Platform Support**
+ Support ServiceNow modules by identifying data-related issues and recommending solutions.
+ Assist in testing and validating data changes, enhancements, and integrations.
+ **Reporting & Insights**
+ Develop and maintain dashboards and reports to provide insights into platform data health and usage.
+ Support audit and compliance reporting needs.
+ **Collaboration & Communication**
+ Partner with developers, administrators, and business units to ensure data solutions meet business needs.
+ Facilitate workshops and training sessions on data best practices within ServiceNow.
**Qualifications:**
+ Bachelor's degree in Information Systems, Business, or related field.
+ 3+ years of experience as a Business Analyst, preferably with ServiceNow.
+ Strong understanding of ServiceNow data architecture, especially CMDB and core tables.
+ Experience with data governance, data quality, and reporting tools.
+ Excellent communication and stakeholder management skills.
+ Familiarity with Agile/Scrum methodologies.
**Preferred Skills:**
+ ServiceNow Certified System Administrator or Business Analyst.
+ Experience with ServiceNow Performance Analytics or Reporting.
+ Knowledge of ITIL processes and enterprise IT operations.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Senior Business Analyst (ServiceNow)
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
**The Opportunity:**
CACI is seeking an experienced Business Analyst (ServiceNow) to assist in the interpretation of Human Resource Business and IT requirements for HR and IT staff supporting the Federal Protective Service (FPS) at Department of Homeland Security (DHS).
**Responsibilities:**
- Analyze business and technical processes to formulate and develop new and modified business information processing systems.
- Coordinate with cross-functional teams to ascertain system requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user's acceptance.
- Develop user stories based on project requirements
- Develop test plans, test scripts and other project deliverables
- Coordinate and execute testing activities
- Develop training materials and conduct training sessions
- Write and edit documents such as Procedural Manuals, Standard Operating Procedures, and Work Instructions.
- Support the preparation of required documentation and artifacts.
- Track risks and opportunities within assigned projects, including development and implementation of mitigation plans.
- Conduct Quality Reviews of documentation to identify improvements opportunities.
- Apply business concepts and theories to real-world decision making.
- Create and distribute project & operational reports as requested.
- Facilitate projects and coordinate with cross- functional teams to produce better business outcomes.
- Host and facilitate weekly/monthly project meetings.
- Coordinate with other Contractors to manage project tasks and deliverables
**Qualifications:**
_Required:_
- Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD).
- Bachelor's degree or equivalent + 8 years with some supervisory experience.
- Experience working with stakeholders to develop user stories, acceptance criteria, test plans, user guides, and training materials for ServiceNow applications.
- Experience assessing requirements and designing ServiceNow solutions, conducting and facilitating both integration and user acceptance testing as well as training sessions
- Strong proficiency with Microsoft products such as Excel (pivot tables and charts), PowerPoint, Word, Project, and Visio.
- Previous experience creating, revising, updating, and maintaining documentation such as standard operating procedures (SOP), job aids, and work instructions.
- Ability to lead and facilitate requirements workshop meetings with government and contractor stakeholders.
- Understanding of LAN/WAN technologies and concepts.
- Understanding of Project Management methodologies.
- Ability to communicate clearly and effectively in interpersonal and written formats.
- Experience with Microsoft Project and Visio
- Experience implementing ServiceNow Human Resource Service Delivery, IT Service Management and IT Business Management Solutions
- ServiceNow System Administrator Certification
_Desired:_
- ITILv3 or v4 Foundation's certification
- Previous HR experience
- Experience with data analysis and data modelling (Entity Relationships).
- Previous DHS or Federal Government experience
- Experience with ServiceNow Customer Service Management, Workplace Service Delivery and Custom Applications
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$90,300-$189,600
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Senior Business Analyst (ServiceNow)
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
**The Opportunity:**
CACI is seeking an experienced Business Analyst (ServiceNow) to assist in the interpretation of Human Resource Business and IT requirements for HR and IT staff supporting the Federal Protective Service (FPS) at Department of Homeland Security (DHS).
**Responsibilities:**
- Analyze business and technical processes to formulate and develop new and modified business information processing systems.
- Coordinate with cross-functional teams to ascertain system requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user's acceptance.
- Develop user stories based on project requirements
- Develop test plans, test scripts and other project deliverables
- Coordinate and execute testing activities
- Develop training materials and conduct training sessions
- Write and edit documents such as Procedural Manuals, Standard Operating Procedures, and Work Instructions.
- Support the preparation of required documentation and artifacts.
- Track risks and opportunities within assigned projects, including development and implementation of mitigation plans.
- Conduct Quality Reviews of documentation to identify improvements opportunities.
- Apply business concepts and theories to real-world decision making.
- Create and distribute project & operational reports as requested.
- Facilitate projects and coordinate with cross- functional teams to produce better business outcomes.
- Host and facilitate weekly/monthly project meetings.
- Coordinate with other Contractors to manage project tasks and deliverables
**Qualifications:**
_Required:_
- Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD).
- Bachelor's degree or equivalent + 8 years with some supervisory experience.
- Experience working with stakeholders to develop user stories, acceptance criteria, test plans, user guides, and training materials for ServiceNow applications.
- Experience assessing requirements and designing ServiceNow solutions, conducting and facilitating both integration and user acceptance testing as well as training sessions
- Strong proficiency with Microsoft products such as Excel (pivot tables and charts), PowerPoint, Word, Project, and Visio.
- Previous experience creating, revising, updating, and maintaining documentation such as standard operating procedures (SOP), job aids, and work instructions.
- Ability to lead and facilitate requirements workshop meetings with government and contractor stakeholders.
- Understanding of LAN/WAN technologies and concepts.
- Understanding of Project Management methodologies.
- Ability to communicate clearly and effectively in interpersonal and written formats.
- Experience with Microsoft Project and Visio
- Experience implementing ServiceNow Human Resource Service Delivery, IT Service Management and IT Business Management Solutions
- ServiceNow System Administrator Certification
_Desired:_
- ITILv3 or v4 Foundation's certification
- Previous HR experience
- Experience with data analysis and data modelling (Entity Relationships).
- Previous DHS or Federal Government experience
- Experience with ServiceNow Customer Service Management, Workplace Service Delivery and Custom Applications
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$90,300-$189,600
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
A ServiceNow IT Workflow solutions BA/SME has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a ServiceNow IT Workflow solutions. This BA/SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
**Responsibilities:**
- Have knowledge and expertise in the ServiceNow IT Workflow solutions as well as the following specialties:
- ITSM Tech Debt & Remediation Data Foundations
- ITOM
- CMBD/CSDM
- Process Assessments and Documentation
- Interacting with Engagement Teams to collect and translate technical development requirements
- Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs - Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Ensures that system improvements are successfully implemented
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
**Qualifications:**
- Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow ServiceNow IT Workflow solutions Certification - 1 years' experience working with ServiceNow IT Workflow solutions on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience integrating to multiple data sources used to populate ServiceNow modules
- Good understanding of ServiceNow IT Workflow solutions
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) - Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
A ServiceNow IT Workflow solutions BA/SME has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a ServiceNow IT Workflow solutions. This BA/SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
**Responsibilities:**
- Have knowledge and expertise in the ServiceNow IT Workflow solutions as well as the following specialties:
- ITSM Tech Debt & Remediation Data Foundations
- ITOM
- CMBD/CSDM
- Process Assessments and Documentation
- Interacting with Engagement Teams to collect and translate technical development requirements
- Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs - Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Ensures that system improvements are successfully implemented
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
**Qualifications:**
- Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow ServiceNow IT Workflow solutions Certification - 1 years' experience working with ServiceNow IT Workflow solutions on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience integrating to multiple data sources used to populate ServiceNow modules
- Good understanding of ServiceNow IT Workflow solutions
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) - Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
A ServiceNow IT Workflow solutions BA/SME has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a ServiceNow IT Workflow solutions. This BA/SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
**Responsibilities:**
- Have knowledge and expertise in the ServiceNow IT Workflow solutions as well as the following specialties:
- ITSM Tech Debt & Remediation Data Foundations
- ITOM
- CMBD/CSDM
- Process Assessments and Documentation
- Interacting with Engagement Teams to collect and translate technical development requirements
- Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs - Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Ensures that system improvements are successfully implemented
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
**Qualifications:**
- Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow ServiceNow IT Workflow solutions Certification - 1 years' experience working with ServiceNow IT Workflow solutions on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience integrating to multiple data sources used to populate ServiceNow modules
- Good understanding of ServiceNow IT Workflow solutions
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) - Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
A ServiceNow IT Workflow solutions BA/SME has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a ServiceNow IT Workflow solutions. This BA/SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
**Responsibilities:**
- Have knowledge and expertise in the ServiceNow IT Workflow solutions as well as the following specialties:
- ITSM Tech Debt & Remediation Data Foundations
- ITOM
- CMBD/CSDM
- Process Assessments and Documentation
- Interacting with Engagement Teams to collect and translate technical development requirements
- Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs - Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Ensures that system improvements are successfully implemented
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
**Qualifications:**
- Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow ServiceNow IT Workflow solutions Certification - 1 years' experience working with ServiceNow IT Workflow solutions on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience integrating to multiple data sources used to populate ServiceNow modules
- Good understanding of ServiceNow IT Workflow solutions
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) - Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
A ServiceNow IT Workflow solutions BA/SME has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a ServiceNow IT Workflow solutions. This BA/SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
**Responsibilities:**
- Have knowledge and expertise in the ServiceNow IT Workflow solutions as well as the following specialties:
- ITSM Tech Debt & Remediation Data Foundations
- ITOM
- CMBD/CSDM
- Process Assessments and Documentation
- Interacting with Engagement Teams to collect and translate technical development requirements
- Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs - Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Ensures that system improvements are successfully implemented
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
**Qualifications:**
- Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow ServiceNow IT Workflow solutions Certification - 1 years' experience working with ServiceNow IT Workflow solutions on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience integrating to multiple data sources used to populate ServiceNow modules
- Good understanding of ServiceNow IT Workflow solutions
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) - Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
A ServiceNow IT Workflow solutions BA/SME has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a ServiceNow IT Workflow solutions. This BA/SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
**Responsibilities:**
- Have knowledge and expertise in the ServiceNow IT Workflow solutions as well as the following specialties:
- ITSM Tech Debt & Remediation Data Foundations
- ITOM
- CMBD/CSDM
- Process Assessments and Documentation
- Interacting with Engagement Teams to collect and translate technical development requirements
- Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs - Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Ensures that system improvements are successfully implemented
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
**Qualifications:**
- Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow ServiceNow IT Workflow solutions Certification - 1 years' experience working with ServiceNow IT Workflow solutions on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience integrating to multiple data sources used to populate ServiceNow modules
- Good understanding of ServiceNow IT Workflow solutions
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) - Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_