697 Call Center Agent jobs in Cleveland

We are looking for a Customer Care Specialist at our Sheffield, Ohio Girl Scout DreamLab!

The Customer Care Specialist is the first point of contact for inquiries via phone, email or in person. The Specialist is responsible for providing the highest level of customer service to all members, both external and internal and provides support to Girl Scouts of North East Ohio (GSNEO) members/volunteers as needed to effectively administer the goals of GSNEO.

Major Accountabilities:

• Supports functions of a multi-channel contact center.
• Answers incoming calls/requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers.
• Reaches out to families who attend events or express interest in joining Girl Scouts to help facilitate their memberships.
• Seeks and acknowledges the views and ideas from customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
• Maintains contact center database by entering information accurately and quickly.
• Supports the operation of their assigned service center with efforts such as the opening and closing of building, processing mail, maintaining office supplies and orders through approved channels, and reporting on property maintenance issues.
• Provides Retail Shop coverage as needed.
• Keeps current with GSUSA and GSNEO programs and products related to support of those.
• Supports the conversion process from a lead to member/volunteer through a streamlined, customer-friendly process that meets the customers needs.
• Track and manage communication with current and potentials members to close leads and complete renewals using Volunteer Systems (CRM).
• Periodic travel and flexible scheduling to help with council initiatives is required, such as recruitment efforts, volunteer training, cookie program support. This support could be in person or virtually.
• Any other duties as assigned to promote the successful implementation of GSNEOs goals/objectives.

Requirements:

• High school diploma or general education degree (GED) and/or a combination of related work experience.
• 3-5 years of customer service and/or sales experience
• Proven office administrative experience
• Computer literacy and technical knowledge of computer software programs such as Microsoft Office, Work, Excel and PowerPoint. May need to know or be able to learn other software specific to GSUSA, including but not limited to Salesforce and OpSuite.
• Ability to communicate the written and spoken word with tact, diplomacy, and/or authority when necessary (i.e. In person, verbal, written, phone, and/or via other electronic media); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Ability to pay close attention to detail and maintain confidentiality
• Commitment to inclusiveness

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $16.00 to $20.00 per hour

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email• Make outbound calls to customers to provide updates on installation and service status• Schedule warranty appointments for the Service Department• Enter and maintain all customer records and job-related information into CRM Database• Provide work orders to Service Measure Tech daily• Audit orders for accuracy after confirmation is uploaded• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting• Provide support for PSG/CSC for assigned division(s)• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution• Process electronic credit card and check payments• Assist with receiving product(s) in CRM Database and/or F&O• Support division(s) in Accounts Receivable collections and management• Other duties as assigned

· High school diploma or GED equivalent

· 5 year’s customer support experience preferred

· Experience in the home improvement industry a plus

· Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

· Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

· Excellent work ethic, solid attendance record and attention to detail

· Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans!  Now Hiring and Honoring Veterans.  Apply today to find your next challenging career. 

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

This is a dual role designed to provide backup support to our customer service team while assisting with backend billing and administrative tasks. You'll work closely with a tenured Customer Service Representative to shadow, train, and eventually grow into a more senior role. This is a great opportunity for someone looking to build a long-term career in a stable, team-oriented environment. This position is 5 days onsite Monday through Friday 7:30am-4:00pm or 8:00am-4:30pm.

Key Responsibilities:

• Assist with customer service inquiries via email and phone, supporting both the sales and service sides of the business.
• Manage order entry and help facilitate internal sales processes.
• Provide backup support for billing and invoicing tasks.
• Help coordinate administrative moves and updates related to customer accounts.
• Maintain accurate records and documentation across systems.
• Shadow and learn from senior CSR to eventually take on more responsibility.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

Skills and Requirements:

• Previous experience in customer service or administrative support.
• Strong attention to detail and organizational skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Excellent communication skills, both written and verbal.
• Willingness to learn and grow within the company.
• Must be reliable and able to work 100% onsite.

We're looking for a proactive, detail-oriented Customer Support Specialist to join our growing team. In this role, you'll work directly with customers, providing support, guidance, and expertise to help them run successful engagement and fundraising campaigns using our platform. You'll be part of a driven team where your work directly impacts how communities raise funds and connect with their supporters.

Location: Rocky River, OH (in-office)
Compensation: $55,000–$60,000 base + bonuses + benefits
Schedule: Full-time, 9AM–5:30PM EST

You'll be the first line of support and a proactive partner for communities across the country. In this role, you'll help cities, religious organizations, park systems, and nonprofits onboard smoothly, launch effective campaigns, and confidently use the platform - ensuring they feel supported and empowered every step of the way.

• Customer Onboarding: Guide new customers through onboarding, ensuring they're set up for success and confident using our platform.
• Ongoing Support: Provide timely, helpful support via email, phone, and chat to assist customers and answer questions.
• Campaign Creation: Assist customers in building out engagement and fundraising campaigns, offering recommendations, best practices, and creative ideas.
• Campaign Template Management: Help expand and maintain our library of Campaign Templates that inspire how customers use the platform.
• Help Center Updates: Keep our Help Center fresh and insightful by suggesting content updates and improvements.
• Upsell QR Plaques: Identify opportunities for customers to benefit from additional offerings like QR Plaques and help guide those conversations.
• Subscription Renewals: Support the renewal process by maintaining strong relationships and helping customers continue to see the value in their subscription.

You're passionate about helping others and delivering excellent support. You're proactive, organized, and want to be part of a collaborative, high-energy environment. You're also excited to join a growing company that's making a big impact in communities across the country.

• Customer-focused: You love helping people succeed and delivering excellent support
• Strong communicator: Clear, empathetic, and confident in writing and speaking
• Organized and reliable: You keep things on track and moving forward
• Detail-oriented: You catch the small things that others might miss
• Tech-savvy: Comfortable with digital tools (CRM systems, Canva) and quick to learn
• Collaborative: You enjoy working toward shared goals in a team
• Startup-ready: You're adaptable, solutions-focused, and excited to grow with a fast-moving company

SeeMyLegacy is on a mission to make community giving effortless. Our platform helps cities, parks, religious organizations, and nonprofits to create and run campaigns to raise funds, attract sponsors, find volunteers, and more to build stronger, more connected communities.

We're a growing startup with big goals and a collaborative, driven team. Here, you'll play a vital role and have an immediate impact in supporting SeeMyLegacy communities across the country succeed with their fundraising and engagement efforts.

Apply now and join us!

As a Customer Service Specialist, you will be the first point of contact for our customers. You will communicate by phone, email, chat, and in person. From answering product questions to guiding customers through purchases, you will play a critical role in delivering an outstanding experience. This cross functional role combines customer service and sales, giving you the chance to grow professionally while making a direct impact on our success.

What You'll Do

• Assist customers by phone, email, chat, and in person
• Provide knowledgeable answers on product features, pricing, and availability
• Create estimates, process orders, and track shipments
• Handle inquiries about returns, exchanges, warranties, and complaints with professionalism
• Maintain accurate customer records and update account information
• Meet individual and team sales and service goals, generating leads when possible
• Follow company communication standards while working independently
• Work flexible shifts, including weekends and holidays when needed

What We're Looking For

• Education: High school diploma required, Bachelor's degree preferred
• Experience: Previous customer service, call center, or collections experience

Skills:

• Strong verbal and written communication
• Proficient computer skills, MS Office required, NetSuite experience a plus
• Ability to handle a high volume of calls and emails daily
• Team oriented with excellent organizational and time management skills
• Analytical, detail oriented, and resourceful
• Positive mindset with patience and empathy

Note: Employment offers are contingent on passing a background check and drug test.

Benefits:

• Competitive compensation with a commission plan
• Annual performance review and bonus
• Health Insurance - Health, Dental, Vision, Life Insurance
• Paid time off and paid holidays
• Employee discount on our products
• Complimentary catering when sales goals are accomplished

The typical pay range for this role is $17-25 per hour plus commission. Compensation is based on experience, skills, and qualifications.

Why BestLaminate?

Since 2003, BestLaminate has been a family owned business with a passion for flooring. We have grown into one of the nation's leading online retailers by staying true to our values.

• Family: Treat each other with respect, compassion, and support
• Passion: Go above and beyond for our customers
• Integrity: Lead with honesty and fairness
• Energy: Stay motivated and positive at work
• Innovation: Always strive for improvement

We have sold millions of square feet of flooring nationwide, and this is only the beginning. Join us as we continue to expand and build the future of flooring retail.

Company Federal Reserve Bank of Cleveland To be considered for this position, candidates must be a U.S. citizen, permanent resident or green card holder and have resided in the U.S. for a minimum of three consecutive years. The Customer Support Analy Support, Support Analyst, Analyst, Associate, Customer, Customer Experience, Technology