188 Call Center jobs in Alliance
Call Center Team Leader - Akron, OH
44308 Akron, Ohio
The Goodyear Tire & Rubber Company
Posted today
Job Viewed
Job Description
**Goodyear. More Driven.**
**Let's Connect APPLY TODAY To Schedule Your On Site Interview!**
**Text "Goodyear" to 66866 to connect with a recruiter!**
We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.
**General Description:**
As a Call Center Team Leader, you will work at the Fort Smith, AR Goodyear Fleet HQ Call Center providing service assistance to the commercial trucking industry. You will be helping Truckers who need roadside assistance to get back up and running as quickly as possible. We encourage you to allow us to invest in your success as you invest in ours; apply today!
**Responsibilities will include, but not be limited to:**
+ Support intake and dispatch emergency road service calls according to processes and expectations.
+ Handle escalated issues from the Tire Service Centers or customers.
+ Answer calls from customers who have broken down and work to locate a service provider in the area.
+ Communicate the need for roadside assistance to Goodyear Commercial Center or contractor.
+ Ensure detailed call information is captured and keyed into computer systems and relayed to the service provider.
+ Resolve issues to take care of customers while providing excellent customer service.
+ Follow prescribed procedures and protocols at all times.
+ Review recorded Agent calls and check for quality assurance.
+ Identify areas of opportunity and provide feedback to Call Center Agents.
+ Identify best practices and communicate them across the team.
+ Review end of shift reports for Agent call volume, hang ups, idle time, and attendance issues.
+ Provide feedback and coaching to Call Center Agents.
+ Assist with training, coaching and development of Call Center Agents.
+ Communicate specific work assignments and responsibilities to Call Center Agents.
+ Support an atmosphere of professionalism, at all times.
+ Conduct performance reviews and address performance issues when needed.
+ Set schedules to properly staff the Center with qualified personnel.
**Basic Qualifications:**
+ Must be at least 18 years of age
+ High School Diploma or GED
+ Experience with computers, including Microsoft Office, Windows, and related programs.
+ No relocation is being offered for this position
+ Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
**Preferred Qualifications:**
+ At least one year of relevant service and/or management experience.
+ Previous call center experience in a fast-paced customer service environment.
+ Experience in resolving customer complaints and complex customer issues.
**Position Criteria:**
+ Strong work ethic; independently motivated to produce results with limited influence from others
+ Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
+ Ability to review, analyze, and interpret information, identify problems, and make decisions
+ Ability to read, understand, and follow procedures and guidelines
+ Commitment to following established safety policies and procedures
#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork
Goodyear is one of the world's largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call (
Click for more information about Equal Employment Opportunity laws, and for additional supplementary information.
**Let's Connect APPLY TODAY To Schedule Your On Site Interview!**
**Text "Goodyear" to 66866 to connect with a recruiter!**
We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.
**General Description:**
As a Call Center Team Leader, you will work at the Fort Smith, AR Goodyear Fleet HQ Call Center providing service assistance to the commercial trucking industry. You will be helping Truckers who need roadside assistance to get back up and running as quickly as possible. We encourage you to allow us to invest in your success as you invest in ours; apply today!
**Responsibilities will include, but not be limited to:**
+ Support intake and dispatch emergency road service calls according to processes and expectations.
+ Handle escalated issues from the Tire Service Centers or customers.
+ Answer calls from customers who have broken down and work to locate a service provider in the area.
+ Communicate the need for roadside assistance to Goodyear Commercial Center or contractor.
+ Ensure detailed call information is captured and keyed into computer systems and relayed to the service provider.
+ Resolve issues to take care of customers while providing excellent customer service.
+ Follow prescribed procedures and protocols at all times.
+ Review recorded Agent calls and check for quality assurance.
+ Identify areas of opportunity and provide feedback to Call Center Agents.
+ Identify best practices and communicate them across the team.
+ Review end of shift reports for Agent call volume, hang ups, idle time, and attendance issues.
+ Provide feedback and coaching to Call Center Agents.
+ Assist with training, coaching and development of Call Center Agents.
+ Communicate specific work assignments and responsibilities to Call Center Agents.
+ Support an atmosphere of professionalism, at all times.
+ Conduct performance reviews and address performance issues when needed.
+ Set schedules to properly staff the Center with qualified personnel.
**Basic Qualifications:**
+ Must be at least 18 years of age
+ High School Diploma or GED
+ Experience with computers, including Microsoft Office, Windows, and related programs.
+ No relocation is being offered for this position
+ Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
**Preferred Qualifications:**
+ At least one year of relevant service and/or management experience.
+ Previous call center experience in a fast-paced customer service environment.
+ Experience in resolving customer complaints and complex customer issues.
**Position Criteria:**
+ Strong work ethic; independently motivated to produce results with limited influence from others
+ Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
+ Ability to review, analyze, and interpret information, identify problems, and make decisions
+ Ability to read, understand, and follow procedures and guidelines
+ Commitment to following established safety policies and procedures
#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork
Goodyear is one of the world's largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call (
Click for more information about Equal Employment Opportunity laws, and for additional supplementary information.
View Now
0
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
44308 Akron, Ohio
IQVIA
Posted 5 days ago
Job Viewed
Job Description
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract **Pharmacy Support Call Center Representative** to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The **Pharmacy Support Call Center Representative** is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
**Role Purpose:**
+ Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
**Job Responsibilities:**
+ Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
+ Quickly assess the user's issue and provides first level support for problem resolution
+ Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
+ Recognize operational challenges and suggest recommendations to management, as necessary
+ Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST - 8:00pm EST) under moderate supervision
**Minimum Education & Experience:**
+ High School Diploma or equivalent
+ Pharmacy Technician experience required
+ HIPAA certified
+ Call center experience required (3+ years preferred)
+ Experience in medical claim processing is a plus
+ Bi-lingual (English/Spanish) is a plus
**The pay range for this role is $18.00 per hour.**
**IQVIA** is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
#LI-CES
#LI-Remote
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract **Pharmacy Support Call Center Representative** to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The **Pharmacy Support Call Center Representative** is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
**Role Purpose:**
+ Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
**Job Responsibilities:**
+ Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
+ Quickly assess the user's issue and provides first level support for problem resolution
+ Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
+ Recognize operational challenges and suggest recommendations to management, as necessary
+ Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST - 8:00pm EST) under moderate supervision
**Minimum Education & Experience:**
+ High School Diploma or equivalent
+ Pharmacy Technician experience required
+ HIPAA certified
+ Call center experience required (3+ years preferred)
+ Experience in medical claim processing is a plus
+ Bi-lingual (English/Spanish) is a plus
**The pay range for this role is $18.00 per hour.**
**IQVIA** is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
#LI-CES
#LI-Remote
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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1
Manager, HCS Operations Support - Call Center Experience Required (10:30AM - 7PM PST Hours)
44308 Akron, Ohio
Molina Healthcare
Posted 1 day ago
Job Viewed
Job Description
**Job Description**
**Job Summary**
Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential. HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
**Knowledge/Skills/Abilities**
- Provides management and oversight for operational teams that support one or more of the following activities: care review/utilization management (prior authorizations, inpatient/outpatient medical necessity, etc.), case management, transition of care, health management and/or member assessment.
- Typically, through one or more direct report supervisors, facilitates integrated, proactive management, ensuring compliance with state and federal regulatory and accrediting standards.
- Manages and evaluates team member performance; provides coaching, counseling, employee development, and recognition; ensures ongoing, appropriate staff training; and has responsibility for the selection, orientation and mentoring of new staff.
- Performs and promotes interdepartmental/ multidisciplinary integration and collaboration to enhance the continuity of care and quality of Molina services provided.
- Functions as hands-on manager responsible for supervision and coordination of daily activities.
- Ensures adequate staffing and service levels and maintains customer satisfaction by implementing and monitoring staff productivity and other performance indicators.
- Ensures completion of staff quality audit reviews. Evaluates services provided and outcomes achieved and recommends enhancements/improvements for programs and staff development to ensure consistent cost effectiveness and compliance with all state and federal regulations and guidelines.
- Maintains professional relationships with provider community and internal and external customers while identifying opportunities for improvement.
**Job Qualifications**
**Required Education**
Associate's Degree (equivalent combination of education and relevant experience may be considered in lieu of Degree)
**Required Experience**
- Min. 5 years operations or administrative experience in healthcare/ health plan industry, including 1+ years as a supervisor.
- Strong communication skills
- Strong analytic and problem solving abilities
**Preferred Education**
Associate's or Bachelor's Degree
**Preferred Experience**
3+ years of healthcare or health plan supervisory experience.
Managed Care operations experience.
Prior Medical Assistant experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $60,415 - $117,809 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
**Job Summary**
Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential. HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
**Knowledge/Skills/Abilities**
- Provides management and oversight for operational teams that support one or more of the following activities: care review/utilization management (prior authorizations, inpatient/outpatient medical necessity, etc.), case management, transition of care, health management and/or member assessment.
- Typically, through one or more direct report supervisors, facilitates integrated, proactive management, ensuring compliance with state and federal regulatory and accrediting standards.
- Manages and evaluates team member performance; provides coaching, counseling, employee development, and recognition; ensures ongoing, appropriate staff training; and has responsibility for the selection, orientation and mentoring of new staff.
- Performs and promotes interdepartmental/ multidisciplinary integration and collaboration to enhance the continuity of care and quality of Molina services provided.
- Functions as hands-on manager responsible for supervision and coordination of daily activities.
- Ensures adequate staffing and service levels and maintains customer satisfaction by implementing and monitoring staff productivity and other performance indicators.
- Ensures completion of staff quality audit reviews. Evaluates services provided and outcomes achieved and recommends enhancements/improvements for programs and staff development to ensure consistent cost effectiveness and compliance with all state and federal regulations and guidelines.
- Maintains professional relationships with provider community and internal and external customers while identifying opportunities for improvement.
**Job Qualifications**
**Required Education**
Associate's Degree (equivalent combination of education and relevant experience may be considered in lieu of Degree)
**Required Experience**
- Min. 5 years operations or administrative experience in healthcare/ health plan industry, including 1+ years as a supervisor.
- Strong communication skills
- Strong analytic and problem solving abilities
**Preferred Education**
Associate's or Bachelor's Degree
**Preferred Experience**
3+ years of healthcare or health plan supervisory experience.
Managed Care operations experience.
Prior Medical Assistant experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $60,415 - $117,809 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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2
Customer Service Support Specialist
44656 Mineral City, Ohio
Evermark
Posted 1 day ago
Job Viewed
Job Description
Description:
Step into an exciting era of growth and innovation at Oak Pointe, an Evermark Company!
Ever wonder how it feels to go to work every day excited not just about what you do, but where you do it? At Oak Pointe Stairs, you don't have to wonder. our employees will tell you this can be your reality!
If you're passionate about what you do and inspired to do it better than anyone else, we can provide that playground, supporting you in ways you've never experienced. Even betteras an ESOP company, you're helping to build a financially secure future not just for us. but for yourself as well, as one of our owners!
With that in mind, if you're at the top of your gamewith the drive and energy to jump in with our dynamic team of go-getterswe want to hear from you!
As a leading manufacturer of exquisitely crafted stair parts and millwork, we're set to revolutionize industry standards and broaden our horizons.
As we continue to expand, we are seeking a Customer Service Support Specialist to act as the conduit between our customers and our organization. The Customer Service Support Specialist is the liaison between the Sales Team(s), the customers, and the rest of our organization and departments and is instrumental in ensuring that the company delivers accurately on the expectations of our customers.
Requirements:- Direct interaction with customers via phone and email.
- Enter and update customer quotes into computer system with high level of accuracy.
- Using ERP system, keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints
- Provides information in response to inquiries about products and services
- Escalate customer issues to manager(s) when necessary
- Regular interaction with Marketing, Planning and Finance Teams to ensure departmental and corporate goals are met.
- Participate in customer meetings and customer specific project meetings as required by management
PI526354c8b36a-26289-37605356
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3
Senior Technical Support Specialist
44329 Akron, Ohio
ZipRecruiter
Posted 2 days ago
Job Viewed
Job Description
Job DescriptionJob Description
Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company. We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now!
Job Duties
- Troubleshoot Microsoft Azure services and configurations.
- Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
- Troubleshoot Microsoft Windows Server (All Supported OS)
- Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc…)
- Provide support for LOB applications and mission-critical hardware
- Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
- Provide Level 3 support for backups, antivirus, web filtering, and spam filtering
- Provide Level 3 support for common business applications (QuickBooks, Emails, etc.)
- Conduct end-user training for support requests
- Assist with pre-sales technical support and project implementation
- Demonstrate experience in managing challenging customer situations
Job Requirements
- Bachelor’s Degree and/or 3-5 years experience in IT industry
- At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
- Speak to end users in non-technical terms (no geek speak)
- Prioritize daily tasks and achieve due dates
- Ability to multi-task and adapt to changes quickly
- Willing and able to work overtime as needed
- Ability to lift standard computer equipment (i.e. PC’s and Printers)
- Reliable transportation
- Maintaining a clean and organized office workspace
Other Benefits
- Training and Development Opportunities
- Access to a Company vehicle
- Paid Holidays and PTO Time
- A fun work environment with opportunities for growth
Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.
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4
Technical Support & Solutions Engineer
44329 Akron, Ohio
Goodyear
Posted 7 days ago
Job Viewed
Job Description
Requisition ID: 125095
Sponsorship Available: No
Relocation Assistance Available: No
Goodyear. More Driven.
About the Position
As a Product Performance Insight Support Technology Engineer, you will be instrumental in elevating the quality, efficiency, and safety of our product evaluation processes.
Step into the future with us! As a Product Performance Insight Support Technology Engineer, you will be a pivotal force in revolutionizing our Road & Track Testing (RTT) and LAB tire testing reporting systems. This isn't just a role; it's a chance to be at the epicenter of innovation, where your expertise will shape the future of our testing processes. Dive deep into a plethora of technologies, from Java and Quarkus to the latest in DevOps tools. Your insights and contributions will not only refine our workflow management systems but will also bridge the gap between today's technology and tomorrow's aspirations. If you are passionate about leveraging cutting-edge technologies and have a flair for integrating new tools into existing systems, this is the place for you. We are not just looking for what you know now; we're excited about what you'll bring in. New tools, technologies, and ideas are always welcomed and celebrated!
Responsibilities
- Provide technical assistance to Product Performance Insight (PPI) users on PPI and Applied Physical Metrology (APM) developed tool, redirect support to the dedicated services.
- Act as the PPI contact point for any IT related activities with external suppliers on Product evaluation site.
- System Development & Maintenance: Lead the development, implementation, and maintenance of the PPI tire testing reporting systems.
- Workflow Management: Oversee the workflow systems for Product Evaluation, ensuring efficient sequencing from lab test conditions to result processing and database persistence.
- Architecture Design: Architect scalable and compliant infrastructure for PPI systems that caters to multi-site/multi-region demands.
- Quality & Safety: Uphold the highest standards of quality and safety, complying with all relevant requirements and promoting a safe working environment.
- Continuous Improvement: Actively participate in Continual Improvement Process (OFI) and Continuous Improvement System (CIS) initiatives.
- Software Development: Coordinate and execute software development tasks related to PPI systems, including the creation and maintenance of test reporting applications.
- Technical advisory and overseeing: Recommend technical improvements, technical design and develop a roadmap for assigned products.
- Maintain and complete the existing documentation on IT related work into the dedicated wiki and ensures audit compliance.
- Contribute, comply with and follow-up of all Quality System requirements.
- Contribute to a safe working environment, comply with all safety requirements and instructions.
- Contribute and comply with all EHS activities.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in software development
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Excellent communication and coordination skills.
- Highly motivated, possesses outstanding problem-solving skills, and has a keen attention to detail. Ability to thrive in a fast-paced setting is essential.
- Languages: Fluent in English; proficiency in French and/or Chinese is a bonus.
- Technical Proficiency : Solid grounding as a Software Engineer, database management, and General IT work as available - computer maintenance, Windows system updates, swapping out computers.
- Project Management Tools: Skilled in JIRA with strong documentation skills in Confluence and not only.
- Programming:
- Mastery in Java and Java Groovy programming
- Proficient in C#.
- VBA Experience / Macro work
- Familiarity with front-end technologies, notably AngularJS.
- DevOps & Database Management: Experience with databases, especially Oracle and SQL. Knowledge of PostgreSQL is a plus.
- Version Control: Proficient in tools like Git.
- Openness to Innovation : Eagerness to integrate and experiment with the latest tools and technologies in the industry.
Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .
Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.
View Now
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