298 Call Center jobs in Hartford

Hospital Collections Representative - National Remote

Hartford, Connecticut UnitedHealth Group

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Job Description

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
The **Hospital Collections Representative** is experienced and has consistently exceeded performance standards in the past. Hospital Collections Representative assists other staff when issues arise, provides on the job education to staff when needed, and works with the Supervisor Hospital Follow - Up and IT to troubleshoot issues and provide feedback for system improvement.
This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00 AM - 3:30 PM PST. It may be necessary, given the business need, to work occasional overtime.
We offer 2 weeks of paid on-the-job training. The hours of training will be 8:00 AM - 4:30 PM PST.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
**Primary Responsibilities:**
+ Patient Accounts - Unpaid Accounts
+ Perform daily, systematic reviews of unpaid accounts for the appropriate government, managed care, or commercial source in the assigned accounts receivable, identifying the correct responsible party for any unpaid balances
+ Patient Accounts - Payment Problems
+ Contact identified payer sources to resolve problems or issues with payment release
+ Patient Accounts - Payments / Complex
+ Focus attention on payers with complex follow - up requirements, accounts with high dollar balances, aged accounts, and other advanced follow - up scenarios
+ Patient Accounts - Third Party
+ Transmit required documentation to third party payers for the purpose of resolving payments
+ Patient Accounts - Database
+ Ensure all payer contact is fully documented in the appropriate software application
+ Payments - Administration
+ Monitor payments for accuracy and timeliness, contacting payers to resolve outstanding amounts and reporting ongoing problems and issues to the unit supervisor
+ Patient Accounts - Insurance
+ Ensure claims are crossed over to secondary insurances, reporting any delay in unbilled secondary claims to the unit supervisor
+ Collections - Administration
+ Utilize Government and Commercial regulatory guidelines for collection of outstanding accounts
+ Payments -Appeal Process
+ Follow appropriate appeal processes for assigned denials
+ Patient Accounts - Write - offs
+ Recommend accounts for contractual or administrative write - off, along with appropriate justification and documentation
+ Work Standards & Practices - Insurance Payments
+ Consistently exceed the current productivity standards in collecting and resolving delayed payments from insurance companies by contacting assigned payers
+ Work Assignment - Collections / Payments
+ Consistently exceed the current quality standards in collecting and resolving delayed payments from
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED
+ Must be 18 years of age OR older
+ 2+ years of Hospital follow - up / collection experience
+ 2+ years of EPIC Resolute Hospital Billing experience
+ Experience in working with insurance payors and following up on outstanding claims
+ Experience with collecting high - dollar claims
+ Knowledge of Government and Managed Care - Contracts and Appeal Process
+ Basic knowledge of medical terminology
+ Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
+ Ability to work any of our shift schedules during our normal business hours of 7:00 AM - 3:30 PM PST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.
**Telecommuting Requirements:**
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO #RED
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Call Center

06118 East Hartford, Connecticut Global Channel Management

Posted today

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Job Description

About the job Call Center

Sr Call Center needs 6 months minimum experience in call center/dispatcher experience

Sr Call Center requires:

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience

In lieu of an Associate degree without call center experience

Must be able to pass 27-30 wpm typing test.

Must be able to pass a customer service assessment

Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:

Provide one-to-one telephone contact with consumers and providers.

Assist with password resets.

Accurately respond to incoming calls received by the call center.

Accurately document all interactions with consumers.

Properly forward calls to Call Center Leadership or other CT agencies per procedures.

Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

Work with consumers in difficult situations.

Handle and data enter complaints in accordance with approved policies and procedures.

Meet and exceed daily standards for calls answered, customer service, and quality.

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Call Center Customer Service Representative

06095 Windsor, Connecticut WM

Posted today

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Job Description

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law
WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM's largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry-leading reporting, centralized billing & service, and pricing, WM SBS provides an exceptional value proposition to our customers. With approximately 600 dedicated employees, a state-of-the-art customer management system, and the goal of expanding into international markets, WM SBS is helping WM transform our industry.
**Training Class: August 18, 2025 8:30am-5:00pm M-F**
**Site Location: 1 Griffin Rd N, Windsor, CT 06095**
**1+ years of call center and/or Customer Service experience**
**Problem Solving and Behavioral Skills are a plus**
**Full Time Position(s) - Onsite**
**Work Shifts available based on business needs**
**Our center is open from 7:00 am to 8:00 pm and Saturday 7:00 am to 3:30 pm**
Grow your career! Grow your network! Grow with Waste Management! If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers. What are you waiting for apply today?
**I. Job Summary**
The Customer Service Representative I is responsible for receiving and processing customer calls, acting as the primary point of contact to address customer inquiries, schedule services, and resolve issues. This role involves working closely with a team of customer service representatives to achieve call center goals and enhance the customer experience, consistently striving to exceed customer expectations.
**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
+ Processes customer service requests, problem inquiries and fields transactions of high-level complexity within business segment independently and proficiently
+ Performs thorough Intake and documentation of each interaction within designated case management systems:
+ Communicates service expectations with precise detail and accurate information.
+ Applies emotional awareness and understanding of customer needs.
+ Navigates through multiple applications to research customer, hauler, and service information to provide statuses, and/or update customer records.
+ Advocates on the customers behalf by engaging the appropriate WM partners on complex or escalated matters.
+ Provides standard guidance on service options and , service levels agreements
+ Open to feedback and coaching, applies information to improve service provided to the customer.
+ Serves as a resource for peers such as activities like Observation, Navigation, Driving and Visitor side by sides.
+ Commits to service and operational standards established for the call center, including adherence, quality, productivity, safety and timeliness goals.
**III. Supervisory Responsibilities**
This job has no supervisory duties.
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
+ Education: High School Diploma or GED (accredited).
+ Experience:
+ 1 year of Customer Service Experience required.
+ Contact Center experience preferred.
B. Certificates, Licenses, Registrations or Other Requirements
+ None required.
C. Other Knowledge, Skills or Abilities Required
+ Typing speed of 60 words per minute.
+ Proficient in navigating multiple devices, screens, and communication channels.
+ Proficient verbal and written communication skills with strong analytical abilities.
+ Advanced computer skills, including Microsoft Office proficiency.
+ Demonstrates soft skills in professionalism, adaptability, empathy, patience, conflict resolution, and maintaining a positive attitude.
+ Strong multitasking and organizational skills; able to work effectively under pressure.
+ Ability to identify and resolve issues proactively, delivering timely solutions.
+ Ability to prioritize and manage time effectively.
+ Able to work both independently and as part of a team, with a focus on exceeding call center performance standards.
+ Consistent attendance and punctuality, meeting the expectations of a call center environment.
+ Balances individual and team responsibilities, contributing to a positive team culture.
+ Adaptable to an energetic work environment with frequent changes.
+ Capable of handling challenging or sensitive customer interactions with prompt, dependable service.
+ Maintains accuracy, thoroughness, and meets productivity and quality standards.
+ Independent Self-paced and eLearning experience.
**V. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting.
The expected salary range for this position is $17.50 - $23.64. This range represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
**Benefits**
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."
Equal Opportunity Employer: Minority/Female/Disability/Veteran
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Call Center Customer Service Representative

06006 Windsor, Connecticut Waste Management , Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Summary

WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM's largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry-leading reporting, centralized billing & service, and pricing, WM SBS provides an exceptional value proposition to our customers. With approximately 600 dedicated employees, a state-of-the-art customer management system, and the goal of expanding into international markets, WM SBS is helping WM transform our industry.

Training Class: July 7, 2025 8:30am-5:00pm M-F

Site Location: 1 Griffin Rd N, Windsor, CT 06095

1+ years of call center and/or Customer Service experience

Problem Solving and Behavioral Skills are a plus

Full Time Position(s) - Onsite

Work Shifts available based on business needs

Our center is open from 7:00 am to 8:00 pm and Saturday 7:00 am to 3:30 pm

Grow your career! Grow your network! Grow with Waste Management! If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers. What are you waiting for apply today?

Job Summary

The Customer Service Representative I is responsible for receiving and processing customer calls, acting as the primary point of contact to address customer inquiries, schedule services, and resolve issues. This role involves working closely with a team of customer service representatives to achieve call center goals and enhance the customer experience, consistently striving to exceed customer expectations.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Processes customer service requests, problem inquiries and fields transactions of high-level complexity within business segment independently and proficiently
  • Performs thorough Intake and documentation of each interaction within designated case management systems
  • Communicates service expectations with precise detail and accurate information
  • Applies emotional awareness and understanding of customer needs
  • Navigates through multiple applications to research customer, hauler, and service information to provide statuses, and/or update customer records
  • Advocates on the customers behalf by engaging the appropriate WM partners on complex or escalated matters
  • Provides standard guidance on service options and service level agreements
  • Open to feedback and coaching, applies information to improve service provided to the customer
  • Serves as a resource for peers such as activities like Observation, Navigation, Driving and Visitor side by sides
  • Commits to service and operational standards established for the call center, including adherence, quality, productivity, safety and timeliness goals
Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

  • Education: High School Diploma or GED (accredited)
  • Experience: 1 year of Customer Service Experience required. Contact Center experience preferred.

B. Certificates, Licenses, Registrations or Other Requirements

  • None required.

C. Other Knowledge, Skills or Abilities Required

  • Typing speed of 60 words per minute.
  • Proficient in navigating multiple devices, screens, and communication channels.
  • Proficient verbal and written communication skills with strong analytical abilities.
  • Advanced computer skills, including Microsoft Office proficiency.
  • Demonstrates soft skills in professionalism, adaptability, empathy, patience, conflict resolution, and maintaining a positive attitude.
  • Strong multitasking and organizational skills; able to work effectively under pressure.
  • Ability to identify and resolve issues proactively, delivering timely solutions.
  • Ability to prioritize and manage time effectively.
  • Able to work both independently and as part of a team, with a focus on exceeding call center performance standards.
  • Consistent attendance and punctuality, meeting the expectations of a call center environment.
  • Balances individual and team responsibilities, contributing to a positive team culture.
  • Adaptable to an energetic work environment with frequent changes.
  • Capable of handling challenging or sensitive customer interactions with prompt, dependable service.
  • Maintains accuracy, thoroughness, and meets productivity and quality standards.
  • Independent Self-paced and eLearning experience.
Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: office setting.

The expected salary range for this position is $17.50 - $23.64. This range represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

View Now
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