992 Chase Bank jobs in Williamsbridge
Customer Service Representative
Posted 8 days ago
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Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Company Details
Customer Service Professional
Posted today
Job Viewed
Job Description
Are you a responsible, highly organized and detail-oriented professional with a passion for customer service and wine?
Polaner Selections, a leading wine wholesaler in Mt. Kisco, NY, is seeking an experienced in-house representative to join our dedicated Customer Service Support team.
In this pivotal role, you'll be the backbone of our customer interactions, handling incoming calls and emails, providing essential support to management and sales teams, and ensuring seamless order and delivery experiences for our valued clients. Beyond exceptional customer service, your daily contributions will include vital reporting and light accounting tasks, ensuring the smooth flow of operations. This position has room for growth to a lead position.
Ideally, you'll possess a strong background in customer service; 3-5 years of consistently supporting a team. Knowledge of the wine industry would bring valuable insight to our dynamic environment. Proficiency in Microsoft Office (especially excel) is a must, and experience with ERP systems, particularly Sage 100, is a significant plus.
This is a fantastic opportunity to contribute to a company with a strong culture of professionalism and a love for fine wines. If you're ready to make a tangible impact and grow with a reputable name in the wine industry, we want to hear from you!
Job category: General Administration and Other
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