Patient Access Representative II - Chi St Vincent North

72019 Benton, Arkansas Conifer Health Solutions

Posted 4 days ago

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Job DescriptionJOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.ESSENTIAL DUTIES AND RESPONSIBILITIESInclude the following. Others may be assigned. Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed). Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.KNOWLEDGE, SKILLS, ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum typing skills of 35 wpm Demonstrated working knowledge of PC/CRT/printer Knowledge of function and relationships within a hospital environment preferred Customer service skills and experience Ability to work in a fast-paced environment Ability to receive and express detailed information through oral and written communications Understanding of Third-Party Payor requirements preferred Understanding of Compliance standards preferred Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department. Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors. Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy. Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.EDUCATION / EXPERIENCEInclude minimum education, technical training, and/or experience preferred to perform the job. High School Diploma or GED required. 0 - 1 year in a Customer Service role. 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred Some college coursework is preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit at computer terminal for extended periods of time. Occasionally lift/carry items weighing up to 25 lbs. Frequent prolonged standing, sitting, and walking. Occasionally push a wheelchair to assist patients with mobility problems.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hospital administration Can work in patient care locations which include potential exposure to life-threatening patient conditions. OTHER Must be available to work hours and days as needed based on departmental/system demands. Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

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Patient Care Assistant

72208 Little Rock, Arkansas Unavailable

Posted 4 days ago

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Overview

As our Patient Care Assistant at CHI St Vincent, you’ll help our patients feel safer and more comfortable by assisting with their basic daily life activities.

Your success in this role comes from your genuine desire to help patients feel better, whether that means giving them fresh bed linens or checking their vitals. You’re diligent about your tasks, observant of patients’ conditions improving or declining, and accept coaching well. You know we’re all continuously trying to become better care providers, and you’re eager to learn. 

CHI St. Vincent Infirmary is a non-profit facility providing quality health care to patients and communities in and around Little Rock, AR. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents.

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us. 

Responsibilities
  • Check-in with the outgoing patient care techs at the beginning of your shift to get a report on your patients.
  • Conduct hourly rounds on patients, checking vitals, maintaining whiteboard information, and assisting with care as needed.
  • Assist patients with ambulation as necessary. This may mean helping them reach a recliner in their room, walk to the bathroom, or down the hall. Assist released patients in getting safely to their vehicles outside.
  • Assist patients with hygiene needs. This can include a full bed bath, an assisted bed bath, or retrieving towels and soap for ambulatory patients.
  • Help the nurse with tube insertions such as an NG tube, rectal tube, or catheter. You may be holding a cup of water, holding the patient or providing the nurse with supplies as needed, and cleaning up after.
  • Change bed linens, check patients’ weight, and other tasks as assigned each day.
Qualifications
  • High school diploma or GED Required
  • One of the following criteria must be met: 
    • Certified Nursing Assistant/EMT, or
    • Completion of “Fundamentals of Nursing” in an accredited RN or LPN Nursing Program, or  
    • Minimum of 6 months of direct patient care in an acute care environment within the last 24 months, or 
    • Completion of 2 week PCT Training program offered quarterly at CHI St Vincent, or
    • Verifiable Certified Patient Care Tech, CPCT, issued by American Allied Health
  • CPR Certification from the American Heart Association required within 30 days of hire
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