12 Client Relations Manager jobs in Austin

Customer Relationship & Distribution Manager (CRDM)
124656
We have an exciting opportunity for a Customer Relationship & Distribution Manager (CRDM) to join our Zurich Global Employee Benefits Solutions (ZGEBS) team. This role will build and maintain relationships with multinational customers and employee benefits consultants to partner on global employee benefits solutions as offered by ZGEBS.
This is a virtual position that can be located anywhere in the U.S.
The CRDM will be managing highly complex employee benefit offerings and will work directly with customers' organizations and/or in collaboration with employee benefits consultants. They will be responsible for retention and expansion of the existing book of business as well as spending a significant portion of their time identifying and developing opportunities to expand the ZGEBS portfolio of global employee benefits solutions.
Responsibilities include:
+ Creating, developing, and managing relationships with customers and employee benefits consultants to influence them to (continue to) do business with the organization
+ Attending client and/or employee benefits consultant meetings as required
+ Evaluating business opportunities to optimize profitable sales and retention to achieve business targets
+ Retain existing business and secure new business, coordinating tenders, and identifying cross-sell opportunities
+ Act as the customer's first point of entry into the Zurich organization for Global Employee Benefits solutions, taking overall responsibility for the customer within Zurich
+ Identifying, analyzing, and facilitating business development opportunities
+ Collaborating with other key functions (Underwriting, Operations, Finance) to facilitate a holistic value proposition for your customer
+ Coordinating insurance solutions globally with the Zurich Employee Benefits Network
Basic Qualifications:
+ Bachelor's Degree and 6 or more years of experience in the Sales areaOR
+ High School Diploma or Equivalent and 8 or more years of experience in the Sales area OR
+ Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Sales area AND
+ Territory or portfolio management experience
+ Relationship building experience across internal and external stakeholders
Preferred Qualifications:
+ 6 or more years of experience in International Employee Benefit Industry
+ 3 to 5 years consultative sales experience
+ Experience with account management, new business acquisition, business development opportunities.
+ Excellent written and spoken English (other languages are a plus) to effectively communicate with senior external and internal customers and stakeholders
+ Ability to navigate through ambiguity and solve complex problems by presenting creative solutions.
+ Experience working with stakeholders and customers/clients domestically and internationally, bridging cultural and communication gaps to convey a message.
+ Market facing experience, with an ability to communicate and present complex concept clearly
+ Strong analytical and problem-solving skills
+ Pro-active mindset, seeking to collaborate with different team members to support the organizations goals
+ Existing network in International Employee Benefits
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere ( . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $98,300.00 - $161,000.00. This position included a variable component that is based on an individual's performance under the applicable sales incentive plan.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere ( to learn more.
Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Remote Work (US)
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-MG1 #LI-ASSOCIATE
EOE Disability / Veterans

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build_ _a sustainable economy_ _where everyone can prosper. We support a wide range of digital payments choices, making_ _transactions secure,_ _simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management
Overview
We are seeking a Manager, Account Management to join a strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation. The Manager, Account Management-Fuel & Auto is responsible for all things Mastercard within our managed merchant base, including owning the relevant customer P&L's and driving strategic planning and solution selling, with an emphasis on data-driven insights, customer loyalty, security solutions and digital solutions through building and broadening our overall relationships at all levels of the company. You will lead relationship management and business development activities with a focus on select strategic merchants in the Fuel & Convenience & Auto verticals, including working with senior/C-level executives to build strong partnerships that support Mastercard's financial and strategic objectives.
What You'll Do
· Strategic Account Leadership-Own and manage key accounts within the fuel & auto industry, driven by robust planning by building a deep understanding of customer needs and defining creative solutions to meet those needs-working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer.
· Consultative Client Engagement - Develop and execute account strategies, engaging senior-level stakeholders with a consultative approach that uncovers opportunities for growth.
· Solution-Based Problem Solving - Identify customer challenges and partner with Mastercard's subject matter experts to position our products-including digital payments, fraud prevention, and data analytics-as solutions that enhance their business. Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
· Market & Industry Influence - Stay ahead of trends in payments and fuel & auto, bringing insights to customers that help them navigate an evolving landscape.
· Business Development - Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process
· C-Level Engagement - Build and maintain executive-level relationships, ensuring we are positioned as a trusted partner in their strategic decision-making.
· Collaboration Across Teams - Work cross-functionally with internal stakeholders, including data & services, product, operations, and analytics teams, to deliver best-in-class solutions for clients.
Who You Are
· Relationship-Driven Seller - You have a track record in partner or customer-facing roles, sales, or account management, with a consultative approach that builds trust and drives results.
· Strategic & Analytical Thinker - You bring intellectual curiosity, strong business acumen, and the ability to craft data-driven solutions for complex business needs.
· Payments Expert - You have experience in the payments industry (merchant, issuing, acquiring, fintech, networks, co-brand, loyalty, or payment solutions) and a strong understanding of how payments impact the fuel & auto sector.
· Fuel & Auto Industry Knowledge (Preferred) - Experience working with oil companies, auto retailers, auto manufacturers, or EV companies is a plus.
· Executive Presence - You can engage confidently with senior executives, leading high-stakes conversations and positioning yourself as a strategic advisor.
· Results-Oriented & Collaborative - You take ownership, drive revenue growth, and foster a team-oriented environment that maximizes success.
· Ability to Travel - This role involves meeting clients on-site, offering you the chance to engage with world-class fuel & auto brands in their key locations (~ 30%).
Why Join Us?
· Work with leading fuel & auto brands at the intersection of payments and innovation.
· Shape the future of digital payments in a rapidly evolving industry.
· Collaborate with top-tier colleagues in a dynamic, high-growth environment.
· Enjoy a role that blends strategic thinking, sales leadership, and relationship building.
If you're a payments professional with a passion for the fuel & auto industry and strategic account management, we'd love to connect!
POSITION CAN BE REMOTE BASED.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
**Pay Ranges**
Purchase, New York: $121,000 - $94,000 USD
Remote - Illinois: 105,000 - 169,000 USD
Remote - New Jersey: 105,000 - 169,000 USD
Remote - New York: 105,000 - 169,000 USD
Remote - Texas: 105,000 - 169,000 USD
**Job Posting Window**
Posting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously.

**_What Account Management contributes to Cardinal Health_**
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer facing experience, preferred
+ Strong communication skills.
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook).
+ Demonstrated ability to work in a fast-paced, collaborative environment.
+ Highly motivated, creative, able to operate effectively within a team.
+ **Must be willing to work EST hours**
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $66,500 - $99,645
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 9/15/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are looking for a skilled Director, Account Management to establish and nurture enterprise-wide client relationships. Your primary goal will be to ensure client satisfaction while identifying opportunities for revenue retention, product/service renewals, and growth through up-selling, cross-selling, and new sales. You'll play a crucial role in connecting market segment, product, and solutions sellers with key client opportunities.
Key Responsibilities:
+ Develop and maintain strong strategic relationships with clients to drive satisfaction and long-term partnerships.
+ Identify and execute opportunities for renewing existing products/services and expanding client engagement through up-selling and cross-selling.
+ Utilize your deep understanding of sales concepts to negotiate and manage high-profile client accounts effectively.
+ Spearhead client engagement in complex territories, with authority to set strategic terms.
+ Plan and manage your own resources to achieve and surpass assigned quota targets, with financial incentives tied to your success.
+ Coaches and supports the development of team members, providing leadership and guidance; offers input into colleagues approaches and helps manage team resources to achieve objectives.
Qualifications:
+ A minimum of ten years of relevant experience in account management or sales.
+ 10+ years of trust operations and or trust administration experience preferred.
+ Recognized expertise in key specialized areas pertinent to the role.
+ Proven ability to sustain and grow professional relationships through long-term strategic initiatives.
+ Demonstrated ability to effectively interact and build relationships with C-suite executives.
Salary range $125,000.00- $165,000.00 USD. Bonus Eligible. Commission Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit more information on our comprehensive benefit offerings.
#LI-CS2
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhere ( to view the EEOC " Know Your Rights " poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to .
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference ( . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
LinkedIn ( ( ( Muse ( is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
**Job Posting Title**
Senior Director Clinical Account Management - Remote
**Job Description**
The Sr Director of Clinical Account Management is responsible for providing strategic and operational leadership to a team of account executives and is accountable for the satisfaction and retention of assigned clients. This position collaborates across functions to ensure strategic alignment and execution of Prime, and assigned client priorities.
**Responsibilities**
+ Provide strategic and operational leadership to the account executive function; serve as point of escalation and accountable leader for issue resolution across clients.
+ Establish processes and tracking methodologies to monitor performance against contracts and prevent repeat issues in the future; develop and document standard operating procedures, reporting requirements, other operational activities required to serve our clients in a consistent and efficient manner.
+ Collaborate with the cross functional teams throughout the organization and maintain direct relationships with clients, specifically with the senior leadership; develop a consultative, service-oriented partnership with the client in order to maximize client satisfaction, contract renewals and the adoption of new or expanded use of Prime's products and services; build and maintain relationships with key client stakeholders and provide and request routine feedback from client contacts, including information on the performance of the pharmacy program and the strategic account plan.
+ Identify, establish and maintain relationships with key cross-functional partners; collaborate with account leadership and business development to develop and implement Go-To-Market strategies and establish a regular communication cadence to monitor performance, create awareness of issues and drive process improvements across the enterprise.
+ Leads contract negotiations and pricing for new business and renewals with clients; participates in request for proposals; account leadership during project implementations.
+ Review and assign account executive's book of business and determine necessary alignment and structure to support retention and fulfillment of strategic plans.
+ Facilitate strategic discussions with clients regarding the status and performance of services provided and the identification and execution of growth and retention strategies; support the development and execution of consultant engagement strategies necessary to grow the market.
+ Manage budgets and revenue goals, staffing, performance and development, and consistently demonstrate Prime's leadership expectations during interactions with direct reports, cross functional and external stakeholders; provides support, training and coaching to team members; oversees resolution of employee relations issues; supports team by attending face-to-face meetings with customers as needed.
+ Other duties as assigned.
**Education & Experience**
+ Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, PharmD, or related field, or equivalent combination of education and/or related work experience; HS diploma or GED is required.
+ 8 years of relevant client services experience in healthcare or pharmacy benefit management, preferably in Medicaid.
+ 5 years of leadership / people management experience.
+ Must be eligible to work in the United States without need for work visa or residency sponsorship.
**Additional Qualifications**
+ Thorough understanding of the PBM industry with subject matter expertise in one or more areas (pharmacy trend, Medicaid plan benefits, etc.).
+ Excellent interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization.
+ Able to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion.
+ Strong organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes.
+ Proven ability to establish a team culture, create a clear and compelling vision, build trust, inspire action, achieve team results, and develop people.
+ Proven ability to produce and establish strategic plans to deliver consultative guidance with results of successful client retention and product adoptions.
+ Strong ability to manage complex information to develop well-reasoned solutions that solve client's problems.
+ Ability to work effectively in a matrixed team environment; demonstrated leadership experience across departments and functions.
+ Ability to drive the identification of improvements opportunities and lead the implementation of process changes.
**Preferred Qualifications**
+ MBA or other advanced degree
**Physical Demands**
+ Ability to travel up to 30% of the time
+ Ability to work outside of standard business hours when needed, which may include holidays, nights and weekends
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $143,000.00 - $243,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email

Join Amazon's Worldwide Grocery division as a Program Manager and help transform how Whole Foods Market and Amazon Fresh manage critical technology vendor relationships! In this exciting role, you'll work with a dynamic team that oversees a grocery technology vendor portfolio, driving improvements in vendor service delivery and operational efficiency.

Key job responsibilities
• Support the management of vendor relationships and assist with tracking service delivery metrics
• Implement and maintain vendor account strategies developed by senior team members
• Monitor and report on vendor SLA performance and compliance
• Assist in developing and maintaining Standard Operating Procedures (SOPs)
• Track and document vendor issues and escalations • Prepare regular performance reports and business reviews
• Collaborate with cross-functional teams to resolve operational challenges
• Support process improvement initiatives
• Help maintain vendor documentation and playbooks
• Assist with vendor communication and relationship management

A day in the life
Our team serves Amazon's grocery stores, ensuring customers are delighted with smooth checkout experiences on every trip to the store.

On a typical day, you will:
• Monitor and analyze vendor performance metrics, focusing on SLA attainment
• Collaborate with cross-functional teams to identify areas for improvement
• Maintain and update vendor documentation, including SOPs for various support scenarios
• Regularly review performance metrics and operational challenges with vendors
• Prepare business reviews
• Maintain visibility and accountability in vendor support processes

This role provides an excellent opportunity to learn vendor management while contributing to the operational excellence of Amazon's grocery store technology infrastructure.

About the team
Grocery Technology Operations and Support enables grocery experiences through innovative checkout systems, reliable infrastructure, and dedicated support. Leveraging our physical retail expertise, we provide technology solutions and services that optimize operations and create value for all stakeholders.
• Adaptability. We embrace change, staying agile and resilient as we innovate and grow.
• mpathy. We assume positive intent and honor diverse experiences and perspectives.
• B Bold. We champion new ideas and challenge the status quo.
• E cellence. We deliver efficiently without compromising quality.
• R spect. We respect and value every voice from customers to colleagues to partners.
• C llaboration. We succeed together, actively sharing knowledge and engaging stakeholders.

BASIC QUALIFICATIONS - 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS - Experience in a highly analytical, results-oriented environment with cross functional interactions
- Experience with basic data analysis, reporting, and interpretation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Description
Join Amazon's Worldwide Grocery division as a Program Manager and help transform how Whole Foods Market and Amazon Fresh manage critical technology vendor relationships! In this exciting role, you'll work with a dynamic team that oversees a grocery technology vendor portfolio, driving improvements in vendor service delivery and operational efficiency.
Key job responsibilities
- Support the management of vendor relationships and assist with tracking service delivery metrics
- Implement and maintain vendor account strategies developed by senior team members
- Monitor and report on vendor SLA performance and compliance
- Assist in developing and maintaining Standard Operating Procedures (SOPs)
- Track and document vendor issues and escalations - Prepare regular performance reports and business reviews
- Collaborate with cross-functional teams to resolve operational challenges
- Support process improvement initiatives
- Help maintain vendor documentation and playbooks
- Assist with vendor communication and relationship management
A day in the life
Our team serves Amazon's grocery stores, ensuring customers are delighted with smooth checkout experiences on every trip to the store.
On a typical day, you will:
- Monitor and analyze vendor performance metrics, focusing on SLA attainment
- Collaborate with cross-functional teams to identify areas for improvement
- Maintain and update vendor documentation, including SOPs for various support scenarios
- Regularly review performance metrics and operational challenges with vendors
- Prepare business reviews
- Maintain visibility and accountability in vendor support processes
This role provides an excellent opportunity to learn vendor management while contributing to the operational excellence of Amazon's grocery store technology infrastructure.
About the team
Grocery Technology Operations and Support enables grocery experiences through innovative checkout systems, reliable infrastructure, and dedicated support. Leveraging our physical retail expertise, we provide technology solutions and services that optimize operations and create value for all stakeholders.
- Adaptability. We embrace change, staying agile and resilient as we innovate and grow.
- Empathy. We assume positive intent and honor diverse experiences and perspectives.
- Be Bold. We champion new ideas and challenge the status quo.
- Excellence. We deliver efficiently without compromising quality.
- Respect. We respect and value every voice from customers to colleagues to partners.
- Collaboration. We succeed together, actively sharing knowledge and engaging stakeholders.
Basic Qualifications
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Excellent written and verbal communication skills
Preferred Qualifications
- Experience in a highly analytical, results-oriented environment with cross functional interactions
- Experience with basic data analysis, reporting, and interpretation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**LOCATION:** Remote U.S. locations
**OVERVIEW**
Your role will be responsible for initiating and managing productive business relationships as well as expanding existing business relationships in the rapidly evolving specialty of clinical neurology.
You will play a pivotal role in cultivating consultative relationships with influential decision-makers, with the goal of enabling delivery of innovative, tailored marketing solutions. By conducting in-depth needs analyses and aligning offerings with client objectives, you will drive demand and foster long-term partnerships. Your ability to negotiate with authority and implement strategic sales initiatives ensures both revenue growth and exceptional customer satisfaction. Regular client engagement, performance tracking, and proactive issue resolution will position you as a trusted advisor, uncovering opportunities for upselling and cross-selling. This role is ideal for someone who thrives on strategic collaboration and delivering measurable value to clients.
You will identify revenue opportunities by providing biotechnology, pharmaceutical, and medical device manufacturers as well as other commercial entities with effective solutions to their marketing challenges that leverage the full range of Wolters Kluwer's products and services. You will meet or exceed the sales target assigned to him or her. You will identify, develop, and watch for these opportunities and meets your sales target. Establishing productive business relationships with important marketing and sales decision-makers at biotechnology, pharmaceutical, and medical device manufacturers
**RESPONSIBILITITES**
**Opportunity Identification & Development**
+ Develop in-depth relationships with important decision-makers in assigned accounts.
+ Conduct thorough needs analysis to align products/services to customer requirements.
+ Negotiate terms and close sales with a high degree of authority.
+ Develop and implement targeted sales strategies.
+ Track and analyze sales performance metrics and tailor strategies accordingly. =
+ Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
+ Provide detailed and accurate sales forecasts.
+ Support clients during the implementation of products/services.
+ Resolve complex customer issues promptly and effectively.
+ Identify opportunities for upselling and cross-selling within the account portfolio.
**Active Selling**
+ Meet and exceed monthly, quarterly, and yearly revenue targets through complete ownership of an assigned book of business.
+ Create and update a Book of Business Plan to include strategy, tactics, and milestones as it relates to hitting goals set by the company.
+ Customize and communicate product value proposition and solution design.
+ Develop and review implementation scope.
+ Coordinate with Sales Operations team in executing supporting active selling functions including contract creation, terms, and conditions development, quoting, and modifications.
+ Conduct contract reviews, pricing, and negotiation.
+ Obtain final signature and finalize order.
**Customer Retention & Satisfaction**
+ Build lasting customer relationships to retain and grow existing commercial customer base.
+ Review account utilization management reporting and provide recommendations.
+ Conduct regular account review meetings.
+ Collaborate with marketing in account communications planning and marketing campaigns.
+ Identify cross-sell and up-sell opportunities.
+ Work closely with other Commercial Sales colleagues on new implementation, training of customers.
+ Manage all aspects of trial and subscription usage activity to ensure the customer realizes the full value of our services.
+ Trains all new clients and proactively seeks out training opportunities with existing clients who demonstrate low product usage. Client usage stats must be reviewed during the monthly meetings with the Account Manager to identify renewal concerns and the need for additional training opportunities. Responds promptly and professionally to customer inquiries and seeks out opportunities to provide a high level of customer service.
+ Collaborate with marketing in account communications planning and marketing campaigns.
**Additional Duties**
+ Assist and communicate effectively with all departments as it relates to the company selling process.
+ Comply with established sales policies, pricing guidelines, and best practices.
+ Maintain the highest standards of integrity and respect for co-workers and customers Special projects as assigned.
+ Act as liaison between the marketplace and Wolters Kluwer Product Development Team by actively seeking out and documenting product and market feedback.
+ Participating in new system user acceptance testing.
**QUALIFICATIONS**
**Education:** Bachelor's degree or equivalent years of experience.
**Experience:** A minimum of 5 years of sales experience preferably in healthcare or IT related sales with a track record of success in building relationships throughout relevant customer disciplines and departments, meeting goals, and presenting to high level decision makers.
**Other Knowledge, Skills, Abilities or Certifications:**
+ Computer skills (Internet, Excel, PowerPoint, Word, and CRM Programs)
+ Experience demonstrating and selling sophisticated and complex products/technologies.
+ Possess product knowledge of all applications that are sold in the commercial market.
+ Telephone, presentation, and written communication skills.
+ Valid US driver's license and passport to manage overnight travel up to 30% - 35% in territory.
**TRAVEL:** Travel to an assigned territory to meet with customers. This position requires approximately 30%-35% travel.
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.