31 Client Relations jobs in Atlanta
Client Relations Associate
Posted 2 days ago
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Join to apply for the Client Relations Associate role at Safe-Guard Products International
1 day ago Be among the first 25 applicants
Join to apply for the Client Relations Associate role at Safe-Guard Products International
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External Job Title: Client Relations Associate (hybrid)
Internal Job Title: Key Partner Associate
Location: US-GA-Atlanta (Sandy Springs)
FLSA : Exempt
Job Overview :
The Client Relations Associate is responsible for providing foundational support to partners, ensuring accurate and timely responses to inquiries, and assisting with various shared Service-related tasks. This role requires a proactive individual who is eager to learn, maintain positive partner relationships, and support the Partner Services team in delivering exceptional service. The Associate will handle routine requests and escalate complex issues as needed.
Job Responsibilities:
- Serve as the initial point of contact for partner inquiries, including general questions, document requests, and basic account updates.
- Provide timely and accurate information to partners regarding their accounts and services.
- Utilize established guidelines and SOPs to manage partner requests and maintain service consistency.
- Assist in the preparation of routine partner reports and documentation.
- Collaborate with internal teams to address partner needs and escalate issues to senior associates or management as necessary.
- Support Partner Services Managers with administrative tasks, data entry, and meeting coordination as required.
- Maintain up-to-date knowledge of partner services, policies, and processes.
- Actively participate in team meetings and contribute to ongoing process improvement discussions.
- Provide exceptional service and daily support to designated clients on programs, products, services and initiatives.
- Manage responses to program related and process inquiries from clients, dealers and consumers and from other internal departments.
- Developing strong relationships with customers, connecting with key business executives and stakeholders
- Providing any communications needed to keep the partners informed on a regular basis.
- Fosters strong relationships with internal colleagues (e.g. Brand Partners, Sales/Training, Legal) and client personnel.
- Ensure the timely and successful delivery of our solutions according to Key Partner needs and objectives.
- Constantly monitor and report all client-related projects, changes, issues, etc. in regard to the assigned area of focus
- Build and maintain strong, long-lasting client relationships and speak with the client regarding these critical fields of the business.
- Performs other project and administrative duties as assigned.
Job Requirements:
- Bachelors degree in business, Communications, or a related field, or equivalent work experience.
- 1-2 years of experience in customer service or partner support, preferably in a business-to-business environment.
- Strong written and verbal communication skills.
- Ability to multi-task and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
- Strong problem-solving skills and attention to detail.
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guards success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
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Associate, Client Experience Custom Model Solutions Traveling Client Relations Associate - Site SurveyAtlanta, GA 38,000.00- 45,000.00 8 months ago
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#J-18808-LjbffrClient Relations Manager
Posted 11 days ago
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Job Description
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
Client Relations Medical Advisor
Posted 4 days ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals. Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP. Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards. This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint. - 5%
Communicate any deficiencies found to DWP. - 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements. - 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team. - 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct.
Complies with all applicable CPD requirements.
Flexible and adaptable.
Able to collaborate effectively with others to promote a culture of team work and customer focus.
Excellent oral and written communication and interpersonal skills.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
39,500.00
Maximum Salary
£
44,500.00
Traveling Client Relations Associate - Site Survey
Posted 2 days ago
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Join to apply for the Traveling Client Relations Associate - Site Survey role at Infinity Group
Traveling Client Relations Associate - Site Survey1 month ago Be among the first 25 applicants
Join to apply for the Traveling Client Relations Associate - Site Survey role at Infinity Group
Our Team Description
Infinity Group is a design-driven architecture and construction firm. We guide those responsible for developing next-generation workspaces across the US, using a methodology that offers clients critical insight and control over their projects at every step, resulting in an elevated process and final product.
Our Team Description
Infinity Group is a design-driven architecture and construction firm. We guide those responsible for developing next-generation workspaces across the US, using a methodology that offers clients critical insight and control over their projects at every step, resulting in an elevated process and final product.
Summary
The Client Relations Associate Site Survey is a critical field-based role responsible for setting up Infinity Groups projects for success from the outset. By visiting prospective sites and capturing accurate existing conditions, this role directly informs the design, costing, and scheduling phases that follow. The information gathered becomes the foundation for Infinity Groups Feasibility Budget Report a key deliverable that guides early client decision-making.
This role requires a detail-oriented and self-sufficient individual with construction awareness, strong observational skills, and a high degree of adaptability. Youll travel extensively across the western U.S., gathering the data and insights that enable our teams to confidently scope and plan each opportunity. While professionalism and client presence matter, your most important responsibility is delivering precise, clear, and actionable site documentation that minimizes downstream risk and keeps projects moving forward.
Your Knowledge And Skills
- 13 years of experience in field-based construction, design, real estate, or related roles.
- Strong attention to detail with high standards for documentation accuracy.
- Basic understanding of commercial interiors and building systems (MEP, structural, layout).
- Confident and polished communicator, capable of interfacing with real estate professionals onsite.
- Able to interpret and annotate architectural drawings with field observations.
- Self-starter who thrives on travel, autonomy, and managing logistics independently.
- Tech-savvy with mobile documentation tools, photo organization, and file sharing platforms.
- Based near a major airport hub with reliable regional and national connections.
- Conduct visual and measured surveys of commercial properties throughout the western U.S.
- Collect and document existing conditions including architectural layout, structural features, and basic building systems using laser measuring tools and drawing markups.
- Attend site walk-throughs and meetings with brokers, landlords, and occasionally clients, representing Infinity Group with professionalism and clarity.
- Produce organized notes, sketches, photographs, and other data to support internal feasibility assessments.
- Summarize site findings clearly for design and costing teams, ensuring accurate handoff into the Feasibility Budget Report (FBR) process.
- Upload all site data into internal platforms (CRM, File Management Platform) accurately and on time.
- Maintain a flexible and responsive travel schedule to meet evolving project needs across the region.
- Booked Revenue
- Accuracy, clarity, and completeness of site documentation
- Timeliness of survey execution and reporting
- Ability to adapt to varying site conditions and timelines
- Client and broker satisfaction with initial engagement
- Reduced risk and accelerated project progression due to quality field capture
- Ability to lift up to 15 lbs unaided
- Must maintain a clean, professional appearance suitable for client- and broker-facing environments
- Capable of standing, walking, and navigating construction environments during site visits
- Willingness to travel frequently with overnight stays
- Compliance with safety protocols as required by local guidelines
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Architecture and Planning
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(25-26) Atlanta, GA Operations AssociateWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClient Support Representative - Entry Level
Posted 2 days ago
Job Viewed
Job Description
We are a prominent sales and business development firm in the Atlanta area that represents top clients in the home improvement industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we've seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry level Client Support Representative, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry level Client Support Representatives are experts in our clients' products and services, and they are excited to share their knowledge directly with consumers. If you're a people-person with a passion for telling clients' brand stories, we want to hear from YOU!
Client Support Representative Day-to-Day Responsibilities- Work directly with customers to promote our clients' brand, sales products and services
- Explain product features and benefits to customers and confidently answer any inquiries
- Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
- Analyze client acquisition metrics and KPIs to maximize sales and drive revenue
- Adhere to our clients' compliance standards and maintain professionalism throughout the sales process
- Drafts, organize and maintain sales contracts on behalf of our clients
- Attend in-person and virtual meetings with fellow Client Support Representatives to develop customer service, sales, and leadership skills
We are committed to seeing our entry level Client Support Representatives succeed, so we provide the necessary tools and resources to thrive within our company. Each entry level Client Support Representative receives in-house training from our Senior Client Support team.
Desired Skills and Qualifications- 0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required
- High school diploma or equivalent
- Strong written and verbal communication skills
- Exceptional time management and organizational skills
- Eager to improve current skills
- Ability to grasp new concepts quickly to develop professionally
- Ability to confidently present information to clients, customers and teammates
- Basic knowledge of the sales cycle is a plus!
If you feel that you would excel in this role, we are eager to hear from you! Please submit your resume, and an HR associate will be in touch with you soon.
Client Support Representative - Entry Level
Posted 2 days ago
Job Viewed
Job Description
We are a prominent sales and business development firm in the Atlanta area that represents top clients in the home improvement industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we've seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry level Client Support Representative, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry level Client Support Representatives are experts in our clients' products and services, and they are excited to share their knowledge directly with consumers. If you're a people-person with a passion for telling clients' brand stories, we want to hear from YOU!
Client Support Representative Day-to-Day Responsibilities:- Work directly with customers to promote our clients' brand, sales products and services
- Explain product features and benefits to customers and confidently answer any inquiries
- Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
- Analyze client acquisition metrics and KPI's to maximize sales and drive revenue
- Adhere to our clients' compliance standards and maintain professionalism throughout the sales process
- Drafts, organize and maintain sales contracts on behalf of our clients
- Attend in-person and virtual meetings with fellow Client Support Representatives to develop customer service, sales, and leadership skills
We are committed to seeing our entry level Client Support Representatives succeed, so we provide the necessary tools and resources to thrive within our company. Each entry level Client Support Representative receives in-house training from our Senior Client Support team.
This is an entry level role, so no experience is required to apply. Desired skills and qualifications for the entry level Client Support Representative include:
- 0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required
- High school diploma or equivalent
- Strong written and verbal communication skills
- Exceptional time management and organizational skills
- Eager to improve current skills
- Ability to grasp new concepts quickly to develop professionally
- Ability to confidently present information to clients, customers and teammates
- Basic knowledge of the sales cycle is a plus!
If you feel that you would excel in this role, we are eager to hear from you! Please submit your resume, and an HR associate will be in touch with you soon.
FOS - Client Support Coordinator, DPS
Posted 12 days ago
Job Viewed
Job Description
The Client Support Coordinator role provides support for projects and needs for DPS's external clients as managed by Delta Professional Services (DPS). This role provides administrative support including communication, data, and logistical support. This position will report to the DPS Program Manager - Client Operations at Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines.
+ Provide compliance or training support to DPS Program Manager- Client Operations
+ Partner with DPS support teams to complete project tasks as assigned
+ Provide subject matter expert guidance to project tasks as assigned
+ Modify or create new analytics and products, when needed
+ Track individual progress and report status of projects to appropriate leaders
+ Review standard procedures and provide feedback on changes
+ Specific duties as assigned by DPS Program Manager- Client Operations
What you need to succeed (minimum qualifications)
+ Solid organizational and leadership skills.
+ Familiarity with Flight Operations infrastructure
+ Excellent verbal, written and presentation skills.
+ Solid computer skills including proficiency with Office 365 and other Delta/DPS software.
+ Work in a fast-paced environment while maintaining an attention to detail
+ Consistently prioritizes safety and security of self, others, and personal data.
+ Embraces a diverse set of people, thinking and styles.
+ Possesses a high school diploma, GED, or high school equivalency.
+ Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
N/A
Benefits and Perks to Help You Keep Climbing
+ Space Available Personal Travel to include eligible dependent
+ Medical, Dental and Vision Plans available
+ Profit Sharing
+ 401(k) match (following one year of service)
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
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Client Support Worker- Community Integration Home- Atlanta
Posted 2 days ago
Job Viewed
Job Description
Pay Grade: C NOTE: This is a full time benefit eligible position to include paid holidays, matching 401 k and pension contributions, and eligibility to participate in DBHDD's Employee Benefit programs. Employees are expected to work rotating weekends Client Support, Worker, Integration, Support, Transportation, Behavioral, Business Services
Client Support Worker- Community Integration Home- Atlanta
Posted 2 days ago
Job Viewed
Job Description
This is a full time benefit eligible position to include paid holidays, matching 401k and pension contributions, and eligibility to participate in DBHDD's Employee Benefit programs. Employees are expected to work rotating weekends and rotating holidays.
Under general supervision, assists with daily living activities at the Community Integration Home (CIH). Observes and monitors resident's behavior and charts observations and incidents. Provides training of basic personal and social skills, simple academics, or work skills to residents of the CIH. Maintains a consistently high-quality level of care, serving as a role model for residents. May assist with meal preparation, ensuring or encouraging residential group activity, providing transportation, and/or limited case management.
Arranges for needed medical care and provides needed services to assure that medical care is obtained. Assists with the development of an individual service/treatment plan for each assigned consumer/student. Counsels and advises residents on behavioral problems, daily decision-making, and the resolution of minor problems. Instructs and advises residents on daily living skills in one-on-one or group instruction. Observes and monitors resident behavior. May provide corrective feedback to clients on behavioral problems, daily decision-making, and the resolution of minor problems. Participates in case of reviews, consulting with the team to evaluate the resident's needs and plan for continuing services. Performs housekeeping duties, such as cleaning, washing clothes and dishes, and running errands. Plans, shops for, and prepares meals, including special diets, and assists families in planning, shopping for, and preparing nutritious meals. Prepares and maintains records of resident progress and services performed, reporting changes in resident condition to manager or supervisor. Drives state owned vehicles to provide transportation for clients/residents to appointments and activities. Provides transportation for residents to appointments and activities. Assists in presentation of educational group lectures related to appropriate topics. Other duties as assigned.
Basic computer skills. Ability to communicate and interact with mental health professionals in a team environment. Ability to monitor and provide day-to-day assistance to residents. Ability to observe, assess and record symptoms, reaction, and progress. Ability for understanding and follow safety procedures. Documentation skills. Valid driver's license.
Experience with or knowledge of individuals with intellectual/developmental disabilities; experience working successfully without daily contact with a supervisor. Previous experience working in a residential home or healthcare facilities. Ability and willingness to attend residents' medical/psychiatric appointments and advocate for residents while on the appointments. Understanding of basic first aid medical procedures. Organizational skills and ability to coordinate the timely ordering/supervision of meds.
Ability to observe and monitor participants' behavior. Ability to assist and supervise participants with daily living activities. Ability to provide training and/or orientation services to participants. Ability to participate in supportive guidance, program planning meetings, consumer staffing and service training. Ability to complete evaluations to determine functional level of participants.