446 Client Service Representative jobs in Mount Dora

ESSENTIAL RESPONSIBILITIES AND TASKS
 Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
aximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
rovide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
ducate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
ssist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
anage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
onduct administrative functions as necessary.
ther job duties as assigned.
CAPABILITIES AND EXPERIENCE (CAN DO)
bility to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
ommunication skills - Reads, writes and speaks fluent English, using appropriate grammar , style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
rganizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
roblem solving skills - Demonstrates a strong ability to identify , analyze and solve problems. Translates problems into practical solutions.
lient service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
ntellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

The Client Service Coordinator ("CSC") drives the f low of clients and p ets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and p ets), ensures good communication with associates and clients, and coord inates the care of clients and p ets in a hap py, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

VCA Buffalo Ridge Animal Hospital is seeking an experienced, full-time, caring, hardworking, Veterinary Receptionist to become part of our already incredible team! Candidates must be able to answer multiple phone lines, schedule appointments, and be efficient with data entry. Strong multi-tasking skills along with high standards in client service are required. The applicant must be available to work a rotating Saturday schedule and weeknight closing shifts until 8:00 p.m. Veterinary experience is required for this position
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Practice

Established in 1980, the Animal Clinic of Casselberry has been proudly serving the local community and surrounding areas for over four decades. Our clinic has become a trusted destination for pet owners seeking high-quality veterinary services.

Our mission at the Animal Clinic of Casselberry is to provide compassionate, quality veterinary care for every pet who walks through our doors. We are committed to treating each animal with the same level of care and respect that we would want for our own furry family members.

More about the Role

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
• Communicating : Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills : Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $15.00 - USD $18.00 /Hr.

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
NBC Sports Next is where sports and technology intersect. We're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We're a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.  
At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine ( , the largest youth sports club, league and team management platform; SportsEngine Play ( , the first ever streaming service for youth and amateur sports, GolfNow ( , the leading online tee time marketplace and provider of golf course operations technology; and GolfPass (  the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.  
This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine ( HQ, SportsEngine Motion ( , SportsEngine Play ( and SportsEngine Tourney. ( We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI ( enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe. 
Come join us as we work together as one team to innovate and deliver what's Next.  
NBC Sports Next is hiring a Director of Account Management who will report to the Vice President of Sales & Account Management. This role will lead a team focused on helping our clients succeed and driving long-term growth. This role is all about building strong relationships, improving how we work, and finding smart ways to grow the business while working closely with senior leaders to align on strategy.
Job Duties
+ Team Leadership & Development
+ Foster a culture of continuous improvement by building and leading a high-performing team that encourages, evaluates, and implements innovative ideas and solutions.
+ Recruit, develop, and retain top talent while driving career advancement and succession planning across the organization.
+ Conduct regular performance assessments to measure team effectiveness, engagement, and development progress.
+ Strategic & Operational Management
+ Collaborate on the development of annual budgets, compensation plans, and goal setting aligned with corporate financial objectives.
+ Evaluate and optimize resource allocation to meet productivity goals while managing costs effectively.
+ Standardize service level expectations, roles, and responsibilities across the team and in coordination with other departments.
+ Client Success & Growth
+ Ensure timely delivery of high-quality outcomes that exceed client expectations.
+ Develop and implement scalable customer success programs with measurable goals, including segment-specific strategies, training, and marketing initiatives.
+ Cultivate strategic relationships with key clients and partners to drive long-term value and growth.
+ Go-to-Market Strategy
+ Design and execute GTM strategies that exceed annual targets for customer acquisition, activation, retention, and product line expansion.
+ Collaborate with senior leadership on both organic and inorganic territory expansion plans.
+ Lead regular business reviews with executive leadership and direct reports to assess progress and align on strategic priorities.
Basic Requirements
+ 7+ years of go-to-market (GTM) leadership experience within a high-growth tech company, ideally with annual recurring revenue exceeding $25 million.
+ College degree or equivalent experience.
+ Proven ability to improve customer acquisition cost, team productivity, customer activation, net revenue retention, and product expansion.
+ Demonstrated success in building and scaling sales strategies and fostering a high-performance culture in dynamic, fast-paced markets.
+ Strategic thinker with a high capacity for solving complex business challenges.
Desired Characteristics
+ Strong understanding of sales engagement tools such as Outreach, SalesLoft, or InsideSales.com.
+ Charismatic, hands-on leader with exceptional communication and collaboration skills
+ Domain expertise in SaaS sales within e-commerce or other transactional industries.
+ Strong knowledge of the youth sport landscape and industry trends.
+ Strong communication skills with ability to engage senior stakeholders.
+ Strong analytical and strategic problem-solving skills.
+ Self-starter, problem solver, and team player.
Additional Requirements
+ Willingness to travel and work overtime, including weekends and holidays, sometimes with short notice.
+ Must be willing to work in Orlando, FL.
+ Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to
Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Joel Merritt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
**Role and Responsibilities of a Bleeding Management KAM**
**About the Role:**
The KAM will play a vital role in the successful launch of a new Bleeding Management product within the Grifols Biopharma portfolio. The KAM will develop and execute Account plans for a specified "Account List" of Health Systems designed to increase the adoption and utilization of the Grifols Bleeding Management product portfolio. The KAM's primary responsibility will be to ensure the Grifols Bleeding Management products are available when requested by Physicians for use during appropriate procedures within specified Health Systems. The KAM will be responsible to coordinate and communicate the sales activities on a regular cadence with key Grifols Stakeholders across multiple departments and functions including Territory Sales Representatives, Regional Sales Directors, Managed Markets, the Product Brand Team and other necessary stakeholders. The KAM will report directly to the Regional Sales Director with responsibility for their specific geographic alignment.
**The KAM Role will execute the following:**
**KAM Customer Related Responsibilities and Activities**
+ Cultivate a network of Grifols Bleeding Management Product advocates that are key members of the decision-making process within a targeted Health System which may include various Heads of Department, KOL's and Key Decision Makers / Influencers both inside and outside of the P&T Committee
+ Understand who the P&T Members are within a Health System and build a relationship with those individuals
+ Understand and engage with the specific process required for product approval and availability for use during appropriate surgical procedures within each targeted account
+ Collaborate with Regional Sales Directors and their team of Specialty Sales Representatives to develop physician influencer champions to submit and approve P&T requests to add product to formulary
+ To drive the pull-through of prioritized Grifols Bleeding Management products, the KAM should develop KOL champions to drive a new standard-of-care and protocol changes within targeted health systems
+ Possess an understanding of the purchase landscape, and how each targeted Grifols Bleeding Management Product fits within the Health System's existing purchase structure (i.e. Distributor, GPO, Contract Status, Consignment, etc.)
+ Develop and execute a Strategic Account Plan for each targeted customer through collaboration with all Grifols stakeholders
+ Understand the entire book of Biopharma business Grifols may have within a Health System, and appropriately and strategically leverage existing Grifols relationships
+ Collaborate and engage the National Accounts team when any contracting needs/opportunities arise. The KAM would be available to provide any necessary support to the responsible National Account Manager (NAM) in the execution of the contracting process
+ Understand when to engage the HEOR Team to connect them with the customer as appropriate
+ Possess an understanding of the Managed Care landscape and when to utilize necessary internal resources to assist the customer (i.e. Director of Reimbursement, Payer Team, etc.)
+ Compliantly engage and interact with the MSL Team should a need arise
**KAM Resources Utilization**
+ Maintain updated and accurate CRM Data
+ Build an Account focused Business Strategy in alignment with corporate strategies and goals utilizing available data resources
+ Lead and coordinate the Account Strategy and Tactics utilizing all resources available including the collaboration of the Regional Sales Directors, their Territory Sales Team and relevant stakeholders
+ Provide Key Account Management insights to Sales Leadership and appropriate internal stakeholders to assist in customer strategy development and resource needs
+ Utilization of all available educational resources to develop knowledge about products and disease states while also utilizing these resources where appropriate to drive awareness with the customer
+ Follow Grifols Compliance Guidelines for management and use of Corporate T&E Expense Card.
**Product Portfolio Knowledge**
+ Clearly articulate the feature and benefit of key Bleeding Management products and understand the "Why" behind their importance to the customer
+ Possess an understanding of all products in the Grifols Bleeding Management product portfolio and articulate the value proposition of each brand to appropriate customer contacts
+ Due to the nature of coordinating Grifols Bleeding Management sales activity within a Hospital or Health System where other Grifols products are sold, it is important to have familiarity with other products within the Grifols portfolio (Gamunex, Albutein, HyperRAB, Xembify and Prolastin), and then understand who and when to engage the key Grifols stakeholders to assist the customer should a request for assistance be made that is beyond the scope of the Bleeding Management product portfolio
**Qualifications**
+ 6 years of Sales Experience in Biologics or Pharmaceuticals with 3+ years selling in the Hospital / Institutional Environment
+ 2+ years in a Health System "Account Management" Role
+ Existing relationships with health system decision makers, P&T committee members, health system director level within pharmacy, purchasing or supply chain
+ Previous experience influencing standard-of-care or protocol changes within institutional / health system environments a bonus
+ History of formulary wins within large hospital systems within the geography
+ Understanding of the GPO, Health System & Distribution channel and their relation to a health system's decision making and product approval process
+ History of collaboration across sales & cross-functional teams to drive account specific strategy
+ Must possess a valid driver's license in the state in which the employee works and meet the Qualifying Driver Criteria of the Grifols Fleet Program which includes but is not limited to a 5 year Motor Vehicle Records (MVR) lookback of major driving violations
+ A history of consistently meeting or exceeding sales goals
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
**Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.**
Learn more about Grifols ( ID:** 527940
**Type:** Regular Full-Time
**Job Category:** Sales/Sales Operations