2154 Client Service Representative jobs in Washington
Client Service Representative
Posted 1 day ago
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Job Description
VCA Alderwood Companion Animal Hospital, located in Lynnwood, is seeking an extraordinary Client Service Representative who identifies themselves as a personable, highly professional animal and people lover. Our hospital started as a small family practice that provided excellent client service and top quality veterinary medicine and we have strived to maintain that same culture.
The Client Service Representative (CSR) is the client's first point of contact with our hospital and is responsible for initiating hospital resources related to the needs of their pet, such as scheduling general practice appointments for new and existing clients. Client Service Representatives are also the last point of contact for each client and their pet, giving them the crucial role of making each client experience begin and end with excellence.
As the face of our hospital, the Client Service Representative also sets the stage as we build and maintain each client's trust and confidence in our abilities, helping to develop the relationships we have with our clients, thereby enhancing their experience.
Some of the job functions include but are not limited to the following:
Demonstrate excellence in customer service - we're very serious about this!
Compassion for pets and people
Proven decision making skills to choose the most appropriate course of action
The ability to communicate and integrate new information into problem solving
Proficiency in Microsoft Office
The ability to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste
While this position does not have any clinical duties, the CSR will work hand-in-hand with our amazing Veterinary Assistants, Technicians, and Veterinarians as well as Hospital and Regional Leadership.
The CSR is the pivot around which the hospital operates and is responsible for:
Client service functions, including greeting visitors, handling multiple telephone calls simultaneously
Scheduling and confirming appointments
Presenting and explaining fees
Processing payments
Managing electronic medical records and related correspondence
Ensuring that our facility is neat and clean at all times- both inside and outside
As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:
_Health & Wellness_
+ 401k retirement savings plan with company match
+ Health/dental/vision insurance, infertility benefits, gender affirmation services
+ Paid parental, vacation and sick leave
+ Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
_Additional Benefits_
+ Up to 100% Pet Care Discount for your own pets
+ 100% paid professional liability coverage
+ 100% paid life insurance
+ 100% paid short-term disability insurance
+ Access to a network of 5,000 doctors, including more than 600 specialists
_Salary_ : $19.50-$21/hr DOE
We also offer a challenging, rewarding and fun work environment that is full of opportunities for personal and professional growth!
Seriously, if you love animals and people and can deliver an outstanding service experience to our clients, please come join us!
To apply, please follow this link:
For more information about our hospital please visit us at: we are continuously focused on the needs of our patients and clients, we cannot accept correspondence from candidates in person.*
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Veterinary Client Service Representative- Equine
Posted 6 days ago
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Job Description
Description Position at Pilchuck Veterinary Hospital Pilchuck Veterinary Hospital is looking for a Full-Time Client Service Representative to join our Equine Hospital!The schedule:Full-time 32 hours per weekWe are looking for YOU!In general, our ideal candidate would have general knowledge of equine and other large animal veterinary care procedures; knowledge of the local geographical area; desire to provide exceptional customer service; clerical and computer skills, including basic MS Windows skills. Have the physical ability to push and pull file storage shelves weighing 50 or more pounds.Ability to:Provide exceptional customer service, conveying empathy and familiarity with the client when appropriate. Assess client/patient needs (preliminarily) - giving priority to what seems emergent or urgent.Understand and carry out oral and written instructions.Take & relay accurate phone messages.Efficiently function and multi-task in a sometimes-stressful environment.Read a map and take/relay directions accurately.Schedule doctors efficiently.Proficiently perform basic reception, clerical, and record-keeping duties.Demonstrate good judgment and tact at all times when dealing with clients, doctors, and coworkers.Physically push and pull file storage shelves weighing 50 or more pounds.Education: Equivalent to completion of 12th grade or above.Must be able to obtain and maintain a Veterinary Medication Clerk's license issued through the WA state Department of Health.Experience: **Recent experience answering phones and scheduling appointments in a veterinary hospital or medical office setting is REQUIRED. **Prior multiple-line phone experience, computer skills, and basic equine knowledge are REQUIRED.Specific Duties:Answer phone; accurately take & relay messages.Schedule appointments efficiently, grouping them by location, procedure, and time constraints.Call to confirm and remind clients of appointments.Maintain and update computer records for clients (phone, address, directions, and patient info).Welcome clients and admit/discharge patients.Note and inform doctor or the equine billing department of potential credit/collection problems before scheduling the appointment/dispatching a doctor to the call.Prepare client invoices, as necessary.Receive and record payments, including reconciling a cashbox daily.File, prepare new patient folders and help with other misc. clerical duties as needed.Track loaned/borrowed radiographs.Assist with pulling and labeling pharmaceutical orders after pharmacy hours.Maintain doctors' schedules and prepare daily copy with appropriate check-in sheets attached.Participate as a supportive, flexible, and enthusiastic member of the Large Animal Team.Visit our website for more information about our practice: We invest heavily in our employees' long-term growth and happiness. We offer a wonderful benefits package for full-time employees including: Health, vision, dental insurance401k matchPTO Paid Parental leavePurr-ental leavePet care discounts Life insuranceand so much more! Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19-23 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Relief Client Service Representative, MidColumbia Pet ER
Posted 4 days ago
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Job Description
Mid-Columbia Pet Emergency Services located in Pasco, WA is looking for an exceptional client service representative to join their growing team on a relief basis! Relief Client Service Representative - Emergency - Pasco, WAMid-Columbia Pet Emergency Service has expanded our doctor team and are looking to add more LVTs to our practice! If you are interested in learning and growing with an amazing team of nurses and doctors, you've come to the right place! While we appreciate any ER or CCU experience, we are also looking to train a Rockstar tech in the skills required to save lives! If you've got your foundations set in restraint, venipuncture, IVC placement, and collecting accurate vitals - We'll teach you the rest!Who you are: We are searching for responsible, dedicated, and friendly individuals with a passion for animals and professional growth. If you are an experienced client service representative who is looking to take the next step in your career, we want to meet you! You will be challenged, you will learn, and your compassion, skills, and ambition will be rewarded. Requirements: At least one year of recent experience in a veterinary or medical environment, with increasing responsibilities.Ability to submit to drug screening as we are a drug-free workplaceKnowledge of general office practices and procedures, Client Service Representative(receptionist) duties, and telephone techniques.Demonstrate ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.Experience maintaining patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.Ability to complete assigned tasks in the time allotted without direct supervision.Demonstrate the ability to show empathy toward clients and treat animals with respect and compassion.Excellent interpersonal communication skills.A commitment to outstanding client service.Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.Ability to stay on task and work energetically for the entire shift, sometimes exceeding 10 hours per day.Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.Anticipated Schedule: Relief shifts - apply to learn more!Compensation: $17-20 depending on experience and/or bilingual skillsThe base hourly range for this position is $7-20 depending on experience including an additional 2.50/hr nurse night shift premium differential for any hours worked from 6pm to 6am Weekend shift differential for any hours worked on a Saturday or Sunday - additional .50/hEthos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Consultant, Account Management
Posted 1 day ago
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Job Description
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer facing experience, preferred
+ Strong communication skills
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
+ Demonstrated ability to work in a fast-paced, collaborative environment
+ Highly motivated, creative, able to operate effectively within a team
+ May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $66,500 - $99,645
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/7/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Customer Account Management
Posted 1 day ago
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Gordian is looking for an Account Manager based out in Fremont or Richmond, Virginia, who demonstrates professionalism, construction knowledge and delivers results through their expertise while using Gordian's extraordinary construction data and software. Primary responsibility for Gordian Account Managers is to provide support, training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.
JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality.
**Primary Responsibilities:**
+ Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
+ Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
+ Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as create and review detailed construction line item proposals
+ Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
+ Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
**Qualifications:**
+ Bachelor's Degree in Engineering, Architecture, Construction Management, or a related field, or comparable work experience
+ 5+ years of construction procurement, construction management, or general contracting related experience in both facilities and road construction preferred
+ Extensive knowledge and experience in commercial public construction operations, pricing and contracting, including scope development and estimating/price proposal development
+ High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects in development and in the field simultaneously
+ Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
+ Proficient with Microsoft Office products, including Word, Excel, ability to develop and generate custom tracking documents and reports
+ Background in construction documentation and administration preferred, but not required
+ Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements
+ The ability to travel 50-70% within assigned geographic area
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Gordian**
Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Pay Range**
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
Manager of Account Management - PNW
Posted 1 day ago
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Job Description
The Uber Eats Pacific Northwest team (PNW) is looking for a Manager of our Account Management team in Seattle, where we have one of the biggest opportunities on selection & growth.
In this role, you will manage a team of Account Managers who are responsible for growing merchants in their market, you will be responsible for making commercial decisions to help us achieve our goal of winning selection, street by street and geo by geo. The role provides the opportunity to have a meaningful impact on the organization.
As the Manager of Account Management, you'll own the success of your geographical area, from achieving results to optimizing the selection mix. You'll collaborate with Sales teams to cultivate a strong selection funnel. As a senior team member, you'll leverage your coaching expertise to coach team members at multiple levels and will lead critical projects.
**What You'll Do**
+ Team Leadership and Development - You'll lead a team of skilled individual contributors focused on retaining and growing our restaurant partners. Your approach will be people-first, actively supporting your team's development and growth opportunities.
+ Drive Selection Growth - You'll be instrumental in boosting merchant revenue and value on Uber Eats by deepening our partnerships. This involves effectively leveraging Uber Eats tools like marketing and product adoption, alongside pioneering new and innovative initiatives. You will guide, coach and follow up with your team in the following areas:
+ Book of Business (BoB) Management
+ Upselling marketing portfolio
+ Increase Membership Penetration.
+ Client Facing Time & Deliverables (Business Reviews)
+ Stakeholder Management - You'll expertly manage stakeholder relationships, working cross-functionally with our Sales, Product, Operations & Analytics teams to enhance the restaurant partner experience and achieve revenue targets.
+ Strategic Local Impact - Collaborate with the Leadership Team team across the Eats West organization to develop and execute the overarching strategy for retaining and growing our SMB restaurant partner base.
Basic Qualifications
+ Minimum 5+ years of experience in an account management or sales role
+ Minimum 2+ years people management/team lead experience
+ Previous work experience in a client facing role or leading teams with client facing roles.
+ Previous stakeholder management experience (interaction with +2 other areas)
Preferred Qualifications
+ Extensive track record managing, coaching and developing Account Managers and buidling high-performing teams.
+ Experience being a leader among peers, influencing cross-functional partners and setting an example for others
+ Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations
+ Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
+ An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
+ Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment
+ Excellent at building and auditing account management processes along with analyzing and articulating problems and opportunities
+ Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.
+ Bachelors degree
For Seattle, WA-based roles: The base salary range for this role is USD$130,000 per year - USD$144,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-
Customer Success Account Management Leader
Posted 1 day ago
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The Customer Success Account Management (CSAM) function develops and maintains foundational relationships with our most important customers, enabling quality solution delivery and ensuring our customers realize the business value from their investment in Microsoft. This is achieved by developing a deep understanding of the customer's desired business outcomes and technology strategy and developing programs to deliver those outcomes. The CSAM functional also ensures ongoing customer health by taking proactive steps to improve the resiliency, optimization and security of the customer's environment and orchestrating support and crises response.
This CSAM Leader for the Manufacturing and Mobility OU works with an M2 partner and together they are responsible for the overall success of the OU CSAM function. This includes the culture and care of the team, the strategic direction and operational excellence of the business, and overall satisfaction of our customer base. The CSAM Leader ensures their team plays a key role in the Microsoft account team, leading the development and execution of consumption strategies and providing deep knowledge of customer health.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**People** **Leadership:**
+ Build and grow a healthy team culture by creating a diverse, equitable, inclusiveenvironment, driving accountability for results, anddeveloping and coaching talent.
+ Foster a culture of customer-centricityby keeping the customer at the center of everything we do and collaborating with peers and extended teams to shape the end-to-end customer experience.
+ Encourage and empower teams to share learnings, collaborate on challenges and trends, and promote community sharing across the customer success unit.
**Customer Relationship Management** **:**
+ Proactively develop direct customer relationships and through the Microsoft account teams to enable our customers to realize the value of their Microsoft investments and ensure clear communication and orchestration of our response to customer crisis situations.
**Customer Success Leadership** **:**
+ Customer strategy and growth: collaborate with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Delivery and Program Management: coach team on planning and customer-facing program review, managing key stakeholder expectations via delivery of a Customer Success Plan.
+ Consumption leadership: coach team to identify pipeline opportunities, to take accountability for customer milestones, and ensure committed milestones are completed to drive customer success.
+ Incident and crisis management: Proactively coach team and stakeholders to ensure clear accountability and response effectiveness. Reactively ensure clear customer communication, response orchestration, effective resolution and post-event analysis.
**Technical Relevance** **:**
+ Coach team members on, and stays current with, industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
**Other** **:**
+ Embody Microsoft Culture ( and Values ( Qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
**Preferred Qualifications**
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
5+ years relevant work experience within customer industry.
3+ years people management experience.
3+ years experience managing a consumption portfolio.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $51,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until September 12th, 2025.
**_#MCAPSA_**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Manager - Global Client Group - Account Management
Posted 1 day ago
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The Manager, Global Client Group is a strategic leader at AmexGBT, responsible for leading the execution of our client servicing strategy for clients. The Manager, GCG Travel is an innovative leader, strategic problem solver with a focus on analytics and program optimization. The role is also responsible for optimizing, enhancing, and driving premium revenue for one of the top clients in the GCG Financial Services vertical in a dedicated environment. The client is a true leader in the industry.
**What You'll Do:**
+ getting results through client negotiations
+ positively influencing the key client decision makers through effective communication and strategic guidance.
+ proactively recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with Service Delivery Leaders
**What We're Looking For:**
+ Extensive customer/client facing experience globally
+ 4-5 year's account / client management, consulting or procurement leadership experience required within the travel industry.
+ Demonstrated ability to deliver a data-driven, analytical approach to the client's travel program in a consultative manner as the subject matter authority.
+ Must possess a solid understanding of principles and key drivers of both customer satisfaction and operation expense.
+ Demonstrated ability to understand broad issues and capitalize on global market conditions impacting customers' travel program, along with strong knowledge of the marketplace, is required.
+ Strong business and financial competence and the proven ability to get results and achieve targets are required.
+ Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills.
+ Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.
+ Must possess the ability to influence internally and externally, and be able to drive decisions across an organization.
+ Proven ability to drive and affect change is required.
+ Knowledge of Amex GBT products/services and their distinct value are preferred.
+ Travel Management Experience preferred
+ Deep understanding of technology industry is strongly preferred
Location: Virtual, ability to work with East Coast US and Europe time zones required
Travel - (15% - 20% of time)
**Location**
United States
The US national base salary range for this position is from
$88,200.00 - $163,800.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance ( #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (
Account Management - Operations Specialist, Scheduling and Cell Logistics
Posted 3 days ago
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Job Description
we are inspired by a single vision transforming patients' lives through science.
In oncology, hematology, immunology, and cardiovascular disease and one of the most diverse and promising pipelines in the industry each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and Client's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient treatment schedules for the manufacturing of Client's clinical and commercial autologous cellular immunotherapy products. They will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
- Position is office-based in Seattle-Dexter with in-office attendance required at a 100% on-site capacity.
- Position shift time is 1pm-11pm local time.
- Overtime may occasionally be required as assigned.
- Weekend and holiday on-call support is required as assigned.
- Travel is possible and will not exceed 10%. International travel will not exceed once per year.
- Bachelor's degree or 3 years of work experience.
- Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.
- Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners.
- Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics.
- Monitor collection, delivery, transportation, and manufacturing activities.
- Troubleshoot and develop plans of action for issues throughout the patient journey.
- Interact with internal and external stakeholders over the phone and email.
- Ensure a positive end-to-end customer experience.
- Execute escalations and facilitate product returns and product replacements.
- Input and maintain transactional data related to patient schedules within Client's scheduling system.
- Document feedback from customers and partners as received.
- Actively participate in tactical and other meetings as assigned.
- Facilitate daily operations activities and meetings including shift turnover on a rotating basis.
- Provide real-time scheduling portal support to external users.
- Monitor and triage requests and issues within the case management system.
- Provide on-call and holiday support as assigned.
- Comply with applicable SOPs, work practices, and other documentation.
- Accountable for individual performance.
- Execute project tasks as assigned.
- Execute working groups tasks as assigned.
- Highly self-motivated, self-aware, and professional.
- Able to work independently and in groups.
- Flexible in responding to quickly changing business needs.
- Exceptional customer service orientation.
- Skilled at managing tense situations and de-escalation.
- Eager to work with teams from other regions and cultures.
- Able to share workspace for independent and collaborative work.
- Strong sense of ownership and accountability.
- Fluent reading, speaking, and writing skills required in English.
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Account Management - Operations Specialist, Scheduling and Cell Logistics
Posted 8 days ago
Job Viewed
Job Description
we are inspired by a single vision - transforming patients' lives through science.
In oncology, hematology, immunology, and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and Client's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The Position:
The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient
treatment schedules for the manufacturing of Client's clinical and commercial autologous cellular
immunotherapy products. They will resolve real-time operational issues related to transportation,
manufacturing, distribution, and administration.
The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day
operations (>= 95% of time). Participation in projects and working groups is growth opportunity as
operations permit, considering performance and alignment with development plan.
• Position is office-based in Seattle-Dexter with in-office attendance is required at a 100% on-site capacity
• Position shift time is 1pm- 11pm local time.
• Overtime may occasionally be required as assigned.
• Weekend and holiday on-call support is required as assigned.
• Travel is possible and will not exceed 10%. International travel will not exceed once per
year.
Education and Experience:
• Bachelor's degree or 3 years of work experience
• Work experience in customer service, call center operations, patient services/navigator,
account management, logistics, or supply chain preferred
Responsibilities:
• Act as initial and primary scheduling point of contact for apheresis centers,
manufacturing sites, couriers, and other logistics partners
• Create and maintain patient schedules in coordination with apheresis centers,
manufacturing sites, treatment sites, and third-party logistics
• Monitor collection, delivery, transportation, and manufacturing activities
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute escalations and facilitate product returns and product replacements
• Input and maintain transactional data related to patient schedules within Client's
scheduling system
• Document feedback from customers and partners as received
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating
basis
• Provide real-time scheduling portal support to external users
• Monitor and triage requests and issues within the case management system
• Provide on-call and holiday support as assigned
• Comply with applicable SOPs, work practices, and other documentation
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned
Knowledge, Skills, and Abilities:
• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability
• Fluent reading, speaking, and writing skills required in English