361 Client Support Specialist jobs in Kennesaw
HELP DESK ANALYST
Posted 3 days ago
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Job Description
Job Title: Helpdesk Analyst
Location: Norcross, Georgia
Company: Milner Technologies
Job Overview:
Milner is seeking a dedicated and skilled Helpdesk Analyst to join our team. This role is pivotal in providing exceptional customer service and technical support for our proprietary document management solution. The ideal candidate will have a strong background in troubleshooting Microsoft Server operating systems and possess a passion for learning and adapting to new technologies.
Key Responsibilities:
- Provide technical support and customer service for Milner's document management software.
- Diagnose and troubleshoot software and hardware issues effectively.
- Manage and prioritize multiple technical tasks while maintaining attention to detail.
- Document and track issues using our ConnectWise helpdesk software.
- Collaborate with team members to resolve complex technical problems.
- Stay updated on software Upgrades and enhancements, adapting quickly to new systems and processes.
- Minimum of 1+ years of Helpdesk training and experience.
- Proficient in troubleshooting Microsoft Server operating systems.
- Strong communication and organizational skills, with a high level of professionalism.
- Ability to handle multiple tasks in a fast-paced environment.
- Detail-oriented with a keen ability to diagnose issues.
- Certification as a Professional (preferred).
- Eagerness to learn and improve through on-the-job training.
- Comfortable with constant changes and updates in software.
- A proactive approach to problem-solving and customer service.
Why Join Us?
At Milner, we value growth and innovation. Join a team where your contributions matter and be part of a dynamic environment that encourages professional development.
Help Desk Analyst
Posted 3 days ago
Job Viewed
Job Description
Location: Atlanta, GA
Duration: 12 month (extendable upto 12 months)
Interview: Web Cam Interview Only
Initally Remote Work Permitted
Job Description:
Position Responsibilities:
- Receive and track onboard and off board requests; check the requests for completeness and accuracy
- Submit requests for new accounts using ServiceNow ticketing system.
- Submit request for setup and delivery of equipment and wireless devices.
- Coordinate with application teams for additional application access requests
- Track progress of requests to completion and escalate to vendors and management as needed.
- Review accounts for accuracy of provision or deprovision based on requests
- Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
- Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
- Verify group memberships, network drives, and ServiceNow profiles are disabled for off boards
- Communicate status of processed onboard or off board requests to hiring managers
- Resolve requests within SLA while providing the highest level of customer service
- Display a consistent understanding of compliance to assist in high priority escalations and requests
- Associate degree in a related field OR minimum 2+ years of help desk support
- One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in highly visible, fast-paced and changing environment with occasional aggressive timelines
- Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing well under pressure
- Capable of working competently with personnel at multiple levels of the organization
- Experience with ServiceNow or Okta is a plus
- Must have work authorization that allows candidate to work in the United States
- Associate degree in a related field
- Experience with excel spreadsheets, including formulas and reporting
- Experience with O365 Pro Plus core applications
- Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
- Excellent oral, written, and interpersonal communication
- Experience with Helpdesk support.
Help Desk Analyst
Posted today
Job Viewed
Job Description
Location: Atlanta, GA
Duration: 12 month (extendable upto 12 months)
Interview: Web Cam Interview Only
Initally Remote Work Permitted
Job Description:
Position Responsibilities:
- Receive and track onboard and off board requests; check the requests for completeness and accuracy
- Submit requests for new accounts using ServiceNow ticketing system.
- Submit request for setup and delivery of equipment and wireless devices.
- Coordinate with application teams for additional application access requests
- Track progress of requests to completion and escalate to vendors and management as needed.
- Review accounts for accuracy of provision or deprovision based on requests
- Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
- Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
- Verify group memberships, network drives, and ServiceNow profiles are disabled for off boards
- Communicate status of processed onboard or off board requests to hiring managers
- Resolve requests within SLA while providing the highest level of customer service
- Display a consistent understanding of compliance to assist in high priority escalations and requests
- Associate degree in a related field OR minimum 2+ years of help desk support
- One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in highly visible, fast-paced and changing environment with occasional aggressive timelines
- Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing well under pressure
- Capable of working competently with personnel at multiple levels of the organization
- Experience with ServiceNow or Okta is a plus
- Must have work authorization that allows candidate to work in the United States
- Associate degree in a related field
- Experience with excel spreadsheets, including formulas and reporting
- Experience with O365 Pro Plus core applications
- Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
- Excellent oral, written, and interpersonal communication
- Experience with Helpdesk support.
Distribution Center Help Desk
Posted 2 days ago
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Job Description
Job Description
Distribution Center Help Desk6445 Fulton Industrial Blvd, Atlanta, GA 30336
GA100 Distribution Center
Part-time Shift(s): MON TUE WED THU FRI 1:00pm - 6:00pm
Up to 28 hours/week
OVERVIEW:
Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and/or resolving discrepancies. Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 6445 Fulton Industrial Blvd, Atlanta, GA 30336. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
RESPONSIBILITIES:
The duties and responsibilities of this position include, but are not limited to:
o Operating computer programs, RF scanners, and printers to label product
o Assisting branches with product related questions or issues by phone, email or online support
o Performing quality checks verifying product descriptions and quantities match
o Locating orders in the warehouse
o Learning and understanding various department functions
o Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures
o Retrieving product for walk in customers at our distribution center
o Maintaining the cleanliness and organization of work area
o Complying with health, safety and sustainability rules and expectations
o Participating in activities and programs that help the company achieve health, safety and sustainability objectives
o Learning and assisting other departments within the distribution center
o Learning, passing, and practicing various environmental health and safety trainings
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
o Prior administrative/customer service experience OR industry experience and product knowledge
o Proficient written and oral communication skills
o Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy
o Proficient using Microsoft Office Suite
o Highly motivated, self directed and customer service oriented
o Demonstrate strong math aptitude, attention to detail and sense of urgency
o Exhibit strong problem solving, deductive reasoning and decision making skills
o Learn and perform multiple tasks in a fast paced environment
o Work independently as well as in a team environment
o Willingness to work a flexible schedule/extra time as needed
o Demonstrate our core values of ambition, innovation, integrity and teamwork
o Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs
o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
ABOUT US:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
PART-TIME BENEFIT:
Fastenal offers a 401(k) with an employer contribution.
Help Desk Analyst 2
Posted 3 days ago
Job Viewed
Job Description
The ID Analyst will work remote , for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States
HELP DESK ANALYST II
Posted 3 days ago
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Job Description
Job Type
Full-time
Description
Job Title: Helpdesk Analyst II
Department: Milner Technology Services
Reports to (Title): Manager
Date: 05/08/2025
BASIC FUNCTION
Primary Responsibility: The Helpdesk Analyst II is responsible for providing technology support for helpdesk calls. Resolve calls immediately while on the phone with the customer. Capable of handling advanced issues involving more complex, sophisticated equipment and problems. Duties include entering calls into tracking system, prioritizing calls, evaluating calls, resolving calls, and escalating calls as required and following up with customers as needed. Assist System Technicians in troubleshooting problems. Escalate problems to Manager when necessary.
WORK DUTY PERFORMED
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Monitor customer environments with remote management tools
- Answer incoming phone calls and escalated phone calls to determine if remote support is an option.
- Assist customers remotely with software issues
- Assist customers remotely with desktop issues
- Repair equipment without recalls or delay.
- Maintain schedule.
- Avoid unnecessary calls or recurring work.
- Encourage purchase of maintenance contracts and accessories, assist in pursuing all opportunities.
- Aid tiered helpdesk analysts with troubleshooting and preventative maintenance procedures.
- Participate in training and self-study programs to gain and maintain appropriate product knowledge.
- Complete equipment installations remotely according to schedule and train customers in all operations of assigned equipment.
- Communicate with customers, dispatch personnel, and manager to resolve problems in a expedient manner.
- Complete required paperwork and ticket updates in an accurate and timely manner on every call.
- Write knowledge base articles of resolution to assist in future troubleshooting.
- Perform other duties as required.
- 4-year college degree in a technical (MIS, IT) program or equivalent experience
- Technical hardware knowledge
- Microsoft 365 Certified Preferred
- CompTIA A+, CompTIA Network+, CompTIA Security+ Preferred
Minimum of 5-year experience on a helpdesk.
Experience required in the following areas:
- Computer networking.
- Server operating systems.
- Apple operating systems.
- Advanced network training and experience
- Experience installing network systems in the field
- High level of network systems and troubleshooting
- Excellent verbal and written communication skills.
- Excellent customer service skills
- Ability to diagnose and troubleshoot methodically and efficiently.
- Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
- Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
- Work in areas which require attention to detail in a varied environment.
- General office environment. May spend long hours sitting or standing.
- Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds
- Employee must complete required courses as described by Human Resources for all employees.
- This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.
- Secure and maintain work environment, PC, Phone and other assigned equipment
Help Desk Analyst 2
Posted 3 days ago
Job Viewed
Job Description
Title: Help Desk Analyst 2
Location: Atlanta, GA 30334, United States (Remote)
Interview Process: Web Cam Interview Only
Job Type: Contract
Job Duration: 12 months (High Possibility of longer extensions)
Position Responsibilities:
- Receive and track onboard and offboard requests; check the requests for completeness and accuracy
- Submit requests for new accounts using ServiceNow ticketing system.
- Submit request for setup and delivery of equipment and wireless devices.
- Coordinate with application teams for additional application access requests
- Track progress of requests to completion and escalate to vendors and management as needed.
- Review accounts for accuracy of provision or deprovision based on requests
- Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
- Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
- Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
- Communicate status of processed onboard or offboard requests to hiring managers
- Resolve requests within SLA while providing the highest level of customer service
- Display a consistent understanding of compliance to assist in high priority escalations and requests
- Qualifications & Skills Required:
- Associate degree in a related field OR minimum 2+ years of help desk support
- One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
- Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing well under pressure
- Capable of working competently with personnel at multiple levels of the organization
- Experience with ServiceNow or Okta is a plus
- Must have work authorization that allows candidate to work in the United States
Skill Matrix: Skill Required Amount of Experience Experience Experience with excel spreadsheets, including formulas and reporting Required 2 Years Experience with O365 Pro Plus core applications Required 1 Years Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.). Required 1 Years Excellent oral, written, and interpersonal communication Required 2 Years Experience with HelpDesk support. Required 1 Years
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Help Desk Analyst 2
Posted 3 days ago
Job Viewed
Job Description
Remote
About the Job
- Duration: 12 Month Contract (possibility of extension)
- Location: - Remote: Atlanta, GA
- Pay rate: Hourly, depending on experience
- Job ID: 766268
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
Must be located in GA
Responsibilities:
- Receive and track onboard and offboard requests; check the requests for completeness and accuracy
- Submit requests for new accounts using ServiceNow ticketing system.
- Submit request for setup and delivery of equipment and wireless devices.
- Coordinate with application teams for additional application access requests
- Track progress of requests to completion and escalate to vendors and management as needed.
- Review accounts for accuracy of provision or deprovision based on requests
- Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
- Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
- Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
- Communicate status of processed onboard or offboard requests to hiring managers
- Resolve requests within SLA while providing the highest level of customer service
- Display a consistent understanding of compliance to assist in high priority escalations and requests.
- Associate degree in a related field OR minimum 2+ years of help desk support
- One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
- Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing well under pressure
- Capable of working competently with personnel at multiple levels of the organization
- Experience with ServiceNow or Okta is a plus
- Must have work authorization that allows candidate to work in the United States.
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability
- Life Insurance
- 401 (K)
Help Desk Analyst 1
Posted 3 days ago
Job Viewed
Job Description
About the job Help Desk Analyst 1
Interview Type: Either Web Cam or In Person
Max Pay Rate: $20.00
Work Arrangement: Hybrid
Engagement Type: Contract
NOTE : Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Complete Description:
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*MUST be Bilingual, Spanish*
**Do NOT submit candidate previously submitted to #762935**
*MUST have Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
Associate Help Desk Tech
Posted today
Job Viewed
Job Description
American Technology Services (ATS) started in 1994 with the same mission as today, providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our corporate knowledge about our clients IT operations helps our clients perform at a higher level.
About the role
ATS is seeking a proactive and customer-focused Level I Desk Support Specialist to join our dynamic IT team. In this hands-on, on-site role, you will be the first point of contact for users, providing essential infrastructure support to internal and external clients. Your primary responsibilities will include managing IT service requests, troubleshooting technical issues, and collaborating closely with team members on global projects. Complex issues will be escalated to senior engineers as needed, ensuring seamless service and high user satisfaction
What you'll do
User Support: Provide frontline support by interpreting, evaluating, and resolving technical inquiries related to installed applications, hardware, and software.
Efficient Issue Resolution: Deliver prompt, high-quality service in a fast-paced, high-volume help desk environment.
Customer Service Excellence: Manage incident lifecycles while delivering exceptional customer service for supported business units and products.
Knowledge Utilization: Resolve issues using internal knowledge bases, external resources, or team consultation as required.
Escalation Protocols: Escalate unresolved cases to the appropriate support level within defined timeframes.
First-Contact Resolution: Achieve productivity goals by resolving at least 80% of incidents at the first point of contact.
Documentation & Ticketing: Maintain accurate records of service requests in a centralized ticketing system for efficiency and accountability.
Diagnosis: Troubleshoot and diagnose problems promptly, offering end-user training when necessary.
Collaboration: Work with IT team members on global projects and share best practices.
Process Documentation: Document processes, solutions, and procedures to support team continuity.
Advanced Support Escalation: Refer complex service requests to upper-level engineers when necessary
Qualifications
Technical Knowledge: Foundational understanding of IP addressing, DNS, DHCP, and router/switch
Microsoft 365 Experience: Competence in managing user accounts, email troubleshooting, and application support within Microsoft 365.
Hardware & Network: Familiarity with computer hardware, peripheral devices (e.g., printers, scanners), and network components (e.g., modems, routers).
Troubleshooting Skills: Proven ability to diagnose and resolve technical issues related to desktops, laptops, servers, and networking.
Security Awareness: Knowledge of security best practices, including password management, antivirus, and malware prevention.
Data Management: Understanding of data backup and recovery processes
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