202 Client Support Specialist jobs in Kennesaw

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

As a Help Desk Technician your main focus is to assist employees with technical support and troubleshooting for their computer hardware and software issues. You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems. There will also be times where you will assist with network and service maintenance.

• Respond to end user requests via phone, email, ticketing system, or in person
• Installs, configures, and maintains hardware (PC, tablet, phone, printer, scanner, fax, copier, etc)
• Installs, configures, and maintains software and operating systems
• Administers workstation assets by tracking computer equipment and installed software
• End user training as required
• Create/Update/Delete user accounts
• Assists Network Administrator with network and server maintenance
• Monitors and maintains applications and hardware
• Monitors and maintain server and network backups
• Gather and respond to feedback from end user surveys
• Document procedures for IT and end users
• Document work orders and keep users up-to-date on their cases
• Generate reports on tickets, assets, accounts, etc. as required

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

To be successful in this position you should have a working knowledge of TCP/IP networks, PC’s and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well.

• High school diploma or equivalent preferred.

• Excellent verbal and written communication skills for technical and non-technical audiences
• Excellent customer services skills
• Excellent technical problem solving skills and the ability to understand complex and abstract concepts
• A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc.
• A good working knowledge of voice and data cables, jacks, and patch panels
• A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc.
• Working knowledge of Active Directory, group policy, NTFS security
• Working knowledge of PC’s and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable.
• Ability to analyze problems and solve them through your own research and by drawing your own conclusions.
• Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC.
• Ability to manage multiple tasks and establish priorities
• Ability to function effectively as a team member within IT as well as other areas of the organization.
• Ability to lift up to 60 lbs to a height of 4 ft regularly
• Ability to diagnose and repair software problems remotely
• Ability to work well under moderate pressure
• Good working knowledge of the Windows command line
• Ability to script installs and administrative tasks is preferred, but not required
• Must carry a cell phone during business hours and on-call rotations. Must be able to respond to calls in 30 minutes or less when on call, 24 hours per day.
• Must be able to travel 15% of the time to other branches in Georgia. (Albany, Augusta, Brunswick, Savannah, and Valdosta are the most distant branches)
• Attention to detail

• Bachelors’ degree preferred, but not required

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

• Paid Holidays
• Paid Sick Leave

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

Job Description

Summary:

A Help Desk Specialists primarily responsibility includes responding to tickets from brand contacts and their licensees regarding issues they have using the Brand Comply System and working closely with the team’s technical resources to assist in developing solutions for our clients.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a help desk or technical support role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.

Preferred Qualifications:

• Associate's degree in Information Technology or a related field.
• Experience with ticketing systems and remote support tools.
• Familiarity with network troubleshooting and basic server management.

Responsibilities:

• Provide technical support to end-users via phone, and email.
• Improve client resources by providing instructional documentation of special tasks.
• Improve Client Service Team performance by identifying problems and recommending changes.
• Update job knowledge through discussions with Systems Specialists, Account Managers and Rapid Response Teams.
• Provide clear, written explanations of ticket issues for resolution with the clients and internal resources.
• Participate in weekly team meetings to provide insights into current ticket issues and priorities.
• Diagnose and resolve hardware and software issues in a timely manner.

Skills:

The required skills for this role include strong communication and interpersonal abilities, which are essential for effectively assisting users and understanding their technical issues. Problem-solving skills are utilized daily to diagnose and resolve a variety of technical challenges, ensuring minimal disruption to users' work. Technical proficiency in hardware and software is critical, as the specialist will frequently interact with various systems and applications. Preferred skills, such as familiarity with ticketing systems, enhance the efficiency of tracking and managing support requests. Overall, a combination of technical knowledge and customer service skills is vital for success in this role, as it directly impacts user satisfaction and operational efficiency.

Job Description

TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES.

·Serves as the primary escalation point forincoming queries and technical issues.

·Manages and/or assigns projects and tasks toother team members as appropriate

·Advises, collaborates and assists businessunits with system enhancements and modifications

·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.

·Effectively provides user support over thephone, in person, and via remote tools.

·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up.

·Assists users with information security andprivacy questions; provides directions for the correct action.

·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.

·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational.

·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.

·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.

·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)

·Creates user support documentation and instructions.

·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.

· This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.

TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS.

·Minimum of 2-3 years of IT technical support

·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.

·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.

·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.

·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.

·Willing to work off-hours and weekends whenrequired for projects or emergency support.

·Experience installing, configuring, andsupporting network printers and audio/visual equipment

·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force

·isstrongly preferred)

·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills

·Strong team leadership, time management, andcoaching and mentoring skills

·Excellent customer service and communicationskills are a must.

·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.

·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

Job Description

Description:

Job Title: Helpdesk Analyst II

Department: Milner Technology Services

Reports to (Title): Manager

Date: 05/08/2025

BASIC FUNCTION

Primary Responsibility: The Helpdesk Analyst II is responsible for providing technology support for helpdesk calls. Resolve calls immediately while on the phone with the customer. Capable of handling advanced issues involving more complex, sophisticated equipment and problems. Duties include entering calls into tracking system, prioritizing calls, evaluating calls, resolving calls, and escalating calls as required and following up with customers as needed. Assist System Technicians in troubleshooting problems. Escalate problems to Manager when necessary.

WORK DUTY PERFORMED

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Monitor customer environments with remote management tools
• Answer incoming phone calls and escalated phone calls to determine if remote support is an option.
• Assist customers remotely with software issues
• Assist customers remotely with desktop issues
• Repair equipment without recalls or delay.
• Maintain schedule.
• Avoid unnecessary calls or recurring work.
• Encourage purchase of maintenance contracts and accessories, assist in pursuing all opportunities.
• Aid tiered helpdesk analysts with troubleshooting and preventative maintenance procedures.
• Participate in training and self-study programs to gain and maintain appropriate product knowledge.
• Complete equipment installations remotely according to schedule and train customers in all operations of assigned equipment.
• Communicate with customers, dispatch personnel, and manager to resolve problems in a expedient manner.
• Complete required paperwork and ticket updates in an accurate and timely manner on every call.
• Write knowledge base articles of resolution to assist in future troubleshooting.
• Perform other duties as required.

EDUCATION REQUIREMENTS

• 4-year college degree in a technical (MIS, IT) program or equivalent experience
• Technical hardware knowledge
• Microsoft 365 Certified Preferred
• CompTIA A+, CompTIA Network+, CompTIA Security+ Preferred

EXPERIENCE REQUIREMENTS

Minimum of 5-year experience on a helpdesk.

Experience required in the following areas:

• Computer networking.
• Server operating systems.
• Apple operating systems.
• Advanced network training and experience
• Experience installing network systems in the field

Additional skills required:

• High level of network systems and troubleshooting
• Excellent verbal and written communication skills.
• Excellent customer service skills
• Ability to diagnose and troubleshoot methodically and efficiently.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT

• Work in areas which require attention to detail in a varied environment.
• General office environment. May spend long hours sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds

SPECIAL REQUIREMENTS

• Employee must complete required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.

BUDGET RESPONSIBILITY

• Secure and maintain work environment, PC, Phone and other assigned equipment

Job Description

At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection — values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do.

We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right—not just what's easy—while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team.

At RedHelm, we don't just build technology—we build trust, deliver impact, and lead with purpose.

We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you'll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You'll develop both your technical and professional skills as you grow your career in information technology.

• Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.

• Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.

• Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.

• Perform basic remote troubleshooting by guiding users through problem-solving steps.

• Identify and recommend process improvements to enhance efficiency and service quality.

• Deliver excellent customer service and maintain professional communication with end users.

• Maintain up-to-date knowledge of company procedures, products, and services.

• Meet or exceed departmental performance standards and KPIs.

• Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.

• Collaborate effectively within a team environment while also working independently.

• Demonstrate reliability, accountability, and consistent attendance.

• Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.

• 1+ years of experience in technical support, help desk, or contact center environments.

• Ability to multitask in a Microsoft Windows environment using multiple programs simultaneously.

• Flexible, self-motivated problem solver who thrives in a fast-paced setting.

• Experience using a ticketing system (preferred).

• Strong attention to detail and organizational skills.

• Excellent verbal and written communication abilities.

• Ability to apply established processes while adapting to procedural changes.

• Basic knowledge of Windows 7–11 troubleshooting.

• General understanding of peripheral device and printer/scanner setup and troubleshooting.

• Experience supporting Microsoft 365 and MS Office applications.

• Familiarity with VPN configuration and general network troubleshooting.

• Experience providing remote support.

• Proven analytical and problem-solving skills.

• Strong interpersonal and customer service skills.

• Basic Active Directory knowledge (user management, password resets, etc.).

• Location: Atlanta, GA (Hybrid or on-site based on client needs)

• Department: Business Process Outsourcing (BPO)

• Reports To: Help Desk Manager

• Employment Type: Full-time, Non-exempt

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00