312 Client Support Specialist jobs in Waterbury
Help Desk Analyst
Posted 3 days ago
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Job Description
Requisition Name - Service Desk Personnel
Quantity Requested 2
Submission Deadline 08/25/2023
Location Hybrid(55 Farmington Avenue Hartford, Connecticut 06107)
Candidate Must Be Local
Minimum 10 Years' experience
1 Professional Reference + must be on your W2
Description
STATE OF CONNECTICUT
Criminal Justice Information System (CJIS) Governing Board
2. PROJECT/SYSTEM OVERVIEW
The Connecticut Information Sharing System (CISS) provides an integrated solution for the sharing of criminal justice information (CJI) within the Connecticut criminal justice agencies, in full compliance with the current versions of both the state and federal CJIS Security Policies. Help Desk support operations is a critical element for this program; a Help Desk Analyst is necessary to execute these objectives.
3. SCOPE OF WORK
The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any other system managed by CJIS. The Help Desk Analyst is expected to leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to the implementation of the CJIS support strategy. The CJIS team needs a Help Desk Analyst to ensure the following work is performed:
Specific Services Required
n Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
n Provide proactive follow-up, effective problem resolution, and end-to-end ownership of the problems.
n bility to develop good rapport with technology staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues.
n Must be customer centric and aggressive in promoting your customers' needs and getting them met.
n Must follow all documented help desk processes and procedures to ensure consistent, quality support to end users.
n Must answer and address all incoming service calls and emails and route accordingly.
n Keep well-documented, up-to-date case notes on all tickets daily.
n Ensure constant service ticket flow by escalating tickets that require higher-level assistance.
n Provide first level of customer support and resolve issues or escalate as needed.
n Ensure client support requests are well documented and triaged appropriately.
n Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele.
n Ensure the logging of all incidents and service requests.
n Conduct timely triage and escalation in accordance with SLA requirements.
n ddress and resolve tier 1 level incidents and requests.
n Engage with other service desk resources and escalate as needed to other technical teams.
n ccurately document interactions, incidents, and problems.
n Work with service desk and other teams to develop, enhance and clearly document technical process and procedure.
n Follow, enhance and develop procedural documentation related to user account provisioning and management.
n Develop, enhance and maintain knowledge base articles used by other IT staff.
n Participate in Production support review meetings.
Required Skills/Experience
The candidate must have the following skills or experience:
n Bachelor of Science in Information Technology or related field.
n Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures.
n Minimum 3 years of experience working in IT Help Desk support environment.
n Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.
n Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.
n Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.
n bility to effectively prioritize and execute tasks in a high-pressure environment.
n bility to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must.
n Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.
* Travel
n Does this position include travel? No. Candidate should not be expected to travel to offsite meetings.
n ny and all travel that could be involved with this position will not be reimbursed by CJIS or the State of CT. Travel reimbursement is the responsibility of the respective vendor.
Account Service Manager Sr - Pharmacy Account Management
Posted today
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Job Description
**Location:** This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._
**CarelonRx Pharmacy** is now part of CarelonRx (formerly IngenioRx), a proud member of the Elevance Health family of companies. The CarelonRx Home Delivery Pharmacy will deliver a digital first pharmacy experience that is convenient, simpler to use, and more affordable for our patients and payors. Our Pharmacy model focuses on whole person care, providing the best member experience to drive adherence, affordability, and improved overall health outcomes by putting the patient first.
The **Account Service Manager, Sr,** is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and units.
**How you will make an impact:**
+ Provides strategic planning and account management for large accounts.
+ Directs and manages the administration of contractual requirements and obligations.
+ Manages the new and renewal implementation process for accounts.
+ Interfaces with operations to ensure smooth delivery of services.
+ Maintains ongoing account relationships at multiple levels throughout the customer's organization. Make recommendations for improvements to meet customers¿ expectations.
+ Develop implementation processes and manage reporting processes to ensure client retention and high levels of account satisfaction.
+ Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
+ Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
+ Coordinates open enrollment meetings, renewal process and training sessions.
+ Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
+ Provides guidance or expertise to less experienced account service managers.
+ Make routine account visits and attend client meetings as necessary.
**Minimum Requirements:**
+ Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
+ A sales license may be required.
+ Travels to worksite and other locations as necessary.
**Preferred Experience, Skills, and Capabilities**
+ Experience working in the managed care/healthcare insurance industry most notably in pharmacy benefits; PBM experience strongly preferred.
+ Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability are highly preferred.
+ Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals are strongly preferred.
+ Experience interacting confidently with senior management and executive level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.
+ Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred.
+ Proficient with Microsoft Office products, MS Teams, CRM tools and Salesforce highly preferred.
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $104,352 to $156,528.
Locations: New York
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
CLIENT TECHNICAL SUPPORT ADVISOR
Posted 2 days ago
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Job Description
Job DescriptionJob Description
Objectives of this Role
Drive customer loyalty and sales by delivering exceptional on-demand technical support
Meet and exceed customer expectations for first-time fit and turn-around time by providing
timely technical expertise to internal teams and collaborating with customers
Minimize remakes and related customer impact by evaluating root cause of issues, advising on
solutions and recommending corrective actions
Improve customer satisfaction by driving consistent quality improvements through the
implementation and management of standard QC operating procedures
Daily and Monthly Responsibilities
Address incoming technical questions, requests and consultation needs (analog and digital)
Proactively communicate with dental practices to develop solutions for technical case questions
(analog and digital)
Meet daily targets for call wait time, email response time and on-hold list management
Clearly and thoroughly document case notes from customer conversations to guide production
Review each Rx in detail; inspect all work entering and leaving the lab to ensure all quality
standards, client requests and company expectations are met
Collect, maintain, and communicate quality metrics for domestic, international, and outsourced
manufacturing teams to resolve quality defects
Communicate with leadership, manufacturing and clients on any issues, defects or nonconformance
issues to ensure proper feedback, client follow-up, and continuous improvement
of lab practices
Verify cases consist of correct product(s) listed, have the necessary items to proceed and are
scheduled properly to ensure production success
Verify accuracy of tooth dimensions and occlusion of teeth, using micrometer and articulator
Develop and maintain complete and up-to-date records
Develop a close working relationship with customer experience, manufacturing, operations and
sales staff to effectively perform job responsibilities
Skills and Qualifications
High School Diploma or equivalent
Knowledge of dental anatomy
High-level customer service skills
Excellent listening, communication, and organizational skills
Experience in a similar field
Qualifications
CDT in dental technology
Experience managing a large client base
Knowledge of quality assurance methods and procedures
Ability to manage multiple tasks
Technical Support Specialist
Posted today
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Job Description
Job DescriptionJob Description
Essential Duties and Responsibilities:
- Technical Support: This will involve extensive phone interaction with customers to diagnose field problems and provide instructions to correct them. Availability and rapid response will be required. Good listening and oral communication skills must be used to efficiently extract relevant information from the caller, which will lead to proper diagnoses and accurate instructions to address the situation.
- Manage RMA Process: Orchestrate the entire RMA process from initiation to closure. This includes providing authorization to return products, evaluation and failure analyses of returns, determination of warranty or non-warranty, pricing, and receipt of PO from the customer, and managing process through the closure of RMA record. Also, periodic reports should be provided to management documenting all RMA activity. Additional requirements will include providing trend analysis reports to management to identify warranty costs, product quality issues, training needs, and potential design problems.
- Customer Training: Under the direction of the Training Coordinator, provide product training to customers for ACCUTROL products and services.
- Manage Database: Manage database in conjunction with regional operations people by maintaining and updating information as often as necessary. This will involve entering field-generated reports and sending updates to regional operations people. Also to track updates made by the engineering department.
- Field Service and Operations Support: When required, travel to customer sites to support system or product startup activities, system troubleshooting, or other related activities.
- Manufacturing and Engineering Support: Provide support to the manufacturing and engineering departments as required by supervisor.
Education and/or Experience:
- A 2-year technical degree is desired, and 3+ years of related experience will be considered.
- Strong computer skills required.
- Knowledge of the HVAC building automation industry is a plus.
Interpersonal Skills
Excellent verbal and written and communication skills are essential for this position. Must be able to work well under pressure and maintain a professional demeanor, even when dealing with difficult customers. Must also possess good management and data collection skills with a high sense of urgency in dealing with resolving customer problems.
SVP, Technical Support
Posted 1 day ago
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Job Description
Job Overview
The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.
You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities
Customer Strategy & Experience
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Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.
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Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.
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Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.
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Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.
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Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.
Operational Excellence & Innovation
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Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.
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Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.
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Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.
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Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.
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Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.
Team Leadership & Culture
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Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.
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Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.
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Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.
Financial & Cross-Functional Leadership
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Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.
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Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.
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Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.
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Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.
Qualifications
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15+ years of progressive leadership experience in global customer support or technical services roles.
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Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability
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Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle
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Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes
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Demonstrated success building high-performing, inclusive teams and leading through organizational change
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Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies
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Exceptional communication and executive presence, with the ability to influence stakeholders at all levels
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Passion for customer advocacy and ongoing service innovation
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .
Compensation and Benefits
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
L1 Technical Support
Posted 2 days ago
Job Viewed
Job Description
Apply now and our proprietary system will quickly have you in front of a live recruiter.
The Opportunity
Description
- Serve as the main point of contact for handling incidents reported by stakeholders.
- Efficiently capture incident details through phone call or Slack interviews or monitoring interpretation.
- Analyze incidents thoroughly to understand their scope and impact.
- Work tickets, triage, and/or escalate as necessary.
- Collaborate with technical support teams, engineering, and media specialists to implement enhancements and optimize media delivery.
- Operate within the ServiceNow, Jira, Confluence, and PagerDuty environments and ensure that procedures around tracking and reporting issues are being followed.
- Participate actively in incident management processes, documenting and tracking incidents throughout their lifecycle using said procedures.
- Document solutions, best practices, and troubleshooting procedures to contribute to the knowledge base.
- Monitor various service-health platforms and stakeholder communication platforms like Slack, DataDog, BigPanda, e-mail, etc.
- Proactively identify and address potential issues or performance bottlenecks.
Our Client
Experience Required for Your Success
- 1 year of relevant experience
- Ability to work well under pressure and manage priorities with urgent deliverables
- Ability to deliver incredibly high-quality results in a heavy multitasking environment
- Good communication and interpersonal skills for effective stakeholder and peer interaction
- Basic knowledge of incident management processes and best practices
- Familiarity with media streaming technologies, platforms, and protocols
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
- Technical Support: This will involve extensive phone interaction with customers to diagnose field problems and provide instructions to correct them. Availability and rapid response will be required. Good listening and oral communication skills must be used to efficiently extract relevant information from the caller, which will lead to proper diagnoses and accurate instructions to address the situation.
- Manage RMA Process: Orchestrate the entire RMA process from initiation to closure. This includes providing authorization to return products, evaluation and failure analyses of returns, determination of warranty or non-warranty, pricing, and receipt of PO from the customer, and managing process through the closure of RMA record. Also, periodic reports should be provided to management documenting all RMA activity. Additional requirements will include providing trend analysis reports to management to identify warranty costs, product quality issues, training needs, and potential design problems.
- Customer Training: Under the direction of the Training Coordinator, provide product training to customers for ACCUTROL products and services.
- Manage Database: Manage database in conjunction with regional operations people by maintaining and updating information as often as necessary. This will involve entering field-generated reports and sending updates to regional operations people. Also to track updates made by the engineering department.
- Field Service and Operations Support: When required, travel to customer sites to support system or product startup activities, system troubleshooting, or other related activities.
- Manufacturing and Engineering Support: Provide support to the manufacturing and engineering departments as required by supervisor.
- A 2-year technical degree is desired, and 3+ years of related experience will be considered.
- Strong computer skills required.
- Knowledge of the HVAC building automation industry is a plus.
Interpersonal Skills
Excellent verbal and written and communication skills are essential for this position. Must be able to work well under pressure and maintain a professional demeanor, even when dealing with difficult customers. Must also possess good management and data collection skills with a high sense of urgency in dealing with resolving customer problems.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Technical Support Engineer Apprentice
Posted today
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Job Description
Subscribe to our newsletter below and never miss the latest updates or an exclusive offer. Apply to: Technical Support Engineer Apprentice Name Email Telephone Address Cover Note Upload CV What do you want to search? Keyword Apprenticeship Type Location Technical Support Engineer Apprentice Apply From: 14/04/2025 Learning Provider Delivered by MANCHESTER METROPOLITAN UNIVERSITY Employer SOLUTIONS PT LIMITED Vacancy Description This is a full-time position working within our Technical Services Team whilst studying towards a degree. The degree is a work-based programme designed to provide essential knowledge, understanding and skills required to operate effectively and successfully in a technical support role. It allows you to combine workplace learning opportunities with theoretical knowledge gained through formal classes. The programme offers a highly practical approach to learning that is immediately applicable to workplace situations. This is an exciting opportunity to join the expanding team at SolutionsPT, where no two days are the same. You will be involved in providing first-class technical support to customers on a wide range of industrial software, hardware and associated products. With 100 employees, we’re a growing company, staffed with bright, energetic people who believe passionately in what they are doing. We look for and hire the best talent in all areas of our business and recruit people who strive to do and be the best, and who really want to make SolutionsPT even more successful than it is today. The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based. However, occasional travel to customers’ sites in the UK and Ireland may be required. Flexibility in working times is necessary, within our shift pattern and to satisfy customers’ needs. The purpose of this role is: Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products Handling incoming customer problems relating to the implementation and application of the software Logging requests in the call tracking system Seeking to resolve customer problems effectively and efficiently Providing an element of training and consultancy to customers Working with the Technical Services Manager in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy To be a trusted advisor for the products allocated, including certification on products where applicable Staying up-to-date with the development of new products and operating systems Identifying opportunities to improve the efficiency of the team and the service it provides to customers Key Details Vacancy Title Technical Support Engineer Apprentice Employer Description With a proud history dating back to 1985, SolutionsPT is a dynamic company founded by CEO John Bailey, dedicated to delivering cutting-edge IT solutions for the industrial world. The company ethos is firmly rooted in continuous improvement and success for its customers, a commitment reflected in their strategic partnership with global leading software brand AVEVA since 1991. Employee wellbeing is a priority at SolutionsPT. We offer a range of wellness activities, such as holistic massages, health screenings, and mental health support through trained Mental Health First Aiders. SolutionsPT is also renowned for its vibrant company culture, regularly hosting company meetings that blend business updates with fun activities, fostering a sense of community among employees. The company's commitment to transparency is evident in its regular updates on the company's financial status and achievements. We have a strong culture of employee engagement and personal development, achieving Platinum status in the Investors in People accreditation. Vacancy Location Unit 1 Oakfield Road Cheadle Royal Business Park Cheshire SK8 3GX Wage Frequency Custom Number of Vacancies 2 Vacancy Reference Number Key Dates Apply From 14/04/2025 Closing Date For Applications 2025-05-09 23:59:59 Interview Begin From Possible Start Date 2025-07-01 00:00:00 Training Training to be Provided Apprentices attend Manchester Metropolitan University for one day a week during the academic year, over a period of four years. Teaching is delivered face to face one day a week during the academic year. Upon successful completion of the programme, participants will achieve a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification. Learning Provider MANCHESTER METROPOLITAN UNIVERSITY Skills Required Communication skills, IT skills, Analytical skills, Team working, Self-motivated, Inquisitive personality, Passion for technology Apply Now #J-18808-Ljbffr
Specialist I, National Technical Support - Ultrasound
Posted 1 day ago
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Job Description
**Position Overview** This position is responsible for providing technical support, testing, repairing and configuring U/S machines The technical support will be primarily via the telephone, to personnel on all the organization's Ultrasound products. This is the first-level ultrasound national technical support engineer position in the company. **Company Overview** At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: **Job Description** **Duties and responsibilities** + Provides national-level technical support to personnel as needed, with significant help from higher-level national technical support specialists. + Prepares and disseminates information related to ultrasound products to personnel to improve their ability to perform tasks related to the products, with significant help from higher-level national technical support specialists. + Occasionally helps roll out new ultrasound products by participating in installations as needed. + Occasionally assists support services personnel in performing quality-related functions. + Maintains excellent working relationships with personnel in all departments. + Works overtime and odd hours as needed, including at the "last minute". + Occasionally travels to customer sites to solve problems as needed. + Identify the service training opportunity for medical facilities, such as BIOMED as directed. + Teaches and manages technical classes related to technical support and service of ultrasound products as needed. + Provides factory service as directed + Provides testing and repairing of u/s machine components as directed. + Assists in configuring new u/s machines as directed. + Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance, and other related divisions to support successful ultrasound business. + Adheres to and ensures compliance with all safety practices and quality procedures. + Promotes both internally to the company and externally, the image and reputation of the organization. + Provides back up assistance to our call dispatch function as directed. + Performs other duties as assigned. + Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards. **Qualifications** + At least five (5) years of previous experience maintaining and troubleshooting Ultrasound equipment at other companies, or at least two (2) years of Service or Operations experience within the organization with demonstrated proficiency in ultrasound is preferred. + Capable of operating all test equipment required to service Ultrasound equipment. + Bachelor's degree from an accredited four-year college-preferably in an electronics- related discipline-or equivalent experience is required. + Must have strong computer (computer network) skills. **Physical requirements** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: + Standing/Walking: + This activity occurs frequently and is prolonged/repetitively. + Sitting: + This activity occurs frequently and is prolonged/repetitively. Including when driving to customer sites and/or flying. + Lifting/Carrying: + This activity occurs infrequently and periodically with light hand tools, a tool bag, cabinet covers weighing from 1 20 lbs., diagnostic test equipment weighing from 5- 30 lbs., and replacement components which may weigh from 1 30 lbs. + Pushing/Pulling: + This activity occurs periodically. It occurs primarily with the pushing of the Ultrasound systems, which are mounted on wheels and weigh approximately 250 pounds. Pushing distances are typically 24 inches to several yards. + Bending: + This activity occurs occasionally and period/prolonged in the lower back. It occurs with a variety of tasks. + Reaching: + This activity occurs rarely above the shoulders. This activity occurs occasionally and periodically below shoulder level with a variety of tasks. + Kneeling/Crawling/Crouching: + This activity occurs occasionally and is periodic/prolonged. It occurs primarily while accessing the lower panels of the ultrasound systems. + Balancing: + This activity occurs rarely and periodically and occurs when the worker is standing. + Twisting: + This activity occurs rarely and is periodic in the lower back. It may occur with some of the tasks performed. **Additional requirements** + Must be able to provide national-level technical support in ultrasound. + Must have strong problem-solving skills.Must have the ability to manage and provide support on multiple projects at the same time. + Must have strong communication skills. + Proficiency in Microsoft Office. + Must be self-motivated. + Must be willing to work additional hours as needed. + Must have a valid driver's license with a safe driving record. + Must have access to a national credit card for reimbursable business expenses. **Travel** + Up to 70% travel may be required based on business need (domestic and international). **Salary and Benefits:** + $36.65 - $48.04 (depending on experience) + Medical, Dental, Vision + Life Insurance + 401k + Paid Time Off *#LI-ONSITE _In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ _Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._ _For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@ or ( ). **Job Locations** _US-CT-Shelton_ **Posted Date** _2 weeks ago_ _(6/24/2025 2:07 PM)_ **_Requisition ID_** _2025-34751_ **_Category_** _Technical Services_ **_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_
Specialist I, National Technical Support - Ultrasound
Posted today
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Job Description
This position is responsible for providing technical support, testing, repairing and configuring U/S machines The technical support will be primarily via the telephone, to personnel on all the organization's Ultrasound products. This is the first-level ultrasound national technical support engineer position in the company.
**Company Overview**
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**Duties and responsibilities**
+ Provides national-level technical support to personnel as needed, with significant help from higher-level national technical support specialists.
+ Prepares and disseminates information related to ultrasound products to personnel to improve their ability to perform tasks related to the products, with significant help from higher-level national technical support specialists.
+ Occasionally helps roll out new ultrasound products by participating in installations as needed.
+ Occasionally assists support services personnel in performing quality-related functions.
+ Maintains excellent working relationships with personnel in all departments.
+ Works overtime and odd hours as needed, including at the "last minute".
+ Occasionally travels to customer sites to solve problems as needed.
+ Identify the service training opportunity for medical facilities, such as BIOMED as directed.
+ Teaches and manages technical classes related to technical support and service of ultrasound products as needed.
+ Provides factory service as directed
+ Provides testing and repairing of u/s machine components as directed.
+ Assists in configuring new u/s machines as directed.
+ Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance, and other related divisions to support successful ultrasound business.
+ Adheres to and ensures compliance with all safety practices and quality procedures.
+ Promotes both internally to the company and externally, the image and reputation of the organization.
+ Provides back up assistance to our call dispatch function as directed.
+ Performs other duties as assigned.
+ Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.
**Qualifications**
+ At least five (5) years of previous experience maintaining and troubleshooting Ultrasound equipment at other companies, or at least two (2) years of Service or Operations experience within the organization with demonstrated proficiency in ultrasound is preferred.
+ Capable of operating all test equipment required to service Ultrasound equipment.
+ Bachelor's degree from an accredited four-year college-preferably in an electronics- related discipline-or equivalent experience is required.
+ Must have strong computer (computer network) skills.
**Physical requirements**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
+ Standing/Walking:
+ This activity occurs frequently and is prolonged/repetitively.
+ Sitting:
+ This activity occurs frequently and is prolonged/repetitively. Including when driving to customer sites and/or flying.
+ Lifting/Carrying:
+ This activity occurs infrequently and periodically with light hand tools, a tool bag, cabinet covers weighing from 1 20 lbs., diagnostic test equipment weighing from 5- 30 lbs., and replacement components which may weigh from 1 30 lbs.
+ Pushing/Pulling:
+ This activity occurs periodically. It occurs primarily with the pushing of the Ultrasound systems, which are mounted on wheels and weigh approximately 250 pounds. Pushing distances are typically 24 inches to several yards.
+ Bending:
+ This activity occurs occasionally and period/prolonged in the lower back. It occurs with a variety of tasks.
+ Reaching:
+ This activity occurs rarely above the shoulders. This activity occurs occasionally and periodically below shoulder level with a variety of tasks.
+ Kneeling/Crawling/Crouching:
+ This activity occurs occasionally and is periodic/prolonged. It occurs primarily while accessing the lower panels of the ultrasound systems.
+ Balancing:
+ This activity occurs rarely and periodically and occurs when the worker is standing.
+ Twisting:
+ This activity occurs rarely and is periodic in the lower back. It may occur with some of the tasks performed.
**Additional requirements**
+ Must be able to provide national-level technical support in ultrasound.
+ Must have strong problem-solving skills.Must have the ability to manage and provide support on multiple projects at the same time.
+ Must have strong communication skills.
+ Proficiency in Microsoft Office.
+ Must be self-motivated.
+ Must be willing to work additional hours as needed.
+ Must have a valid driver's license with a safe driving record.
+ Must have access to a national credit card for reimbursable business expenses.
**Travel**
+ Up to 70% travel may be required based on business need (domestic and international).
**Salary and Benefits:**
+ $36.65 - $48.04 (depending on experience)
+ Medical, Dental, Vision
+ Life Insurance
+ 401k
+ Paid Time Off
*#LI-ONSITE
_In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
_Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._
_For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or ( ).
**Job Locations** _US-CT-Shelton_
**Posted Date** _2 days ago_ _(7/15/2025 9:42 AM)_
**_Requisition ID_** _2025-34751_
**_Category_** _Technical Services_
**_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_