18 Community Support jobs in Clarkston

• Provide comprehensive support and case management to clients.
• Assess client needs and develop individualized service plans.
• Connect clients with community resources, social services, and healthcare providers.
• Conduct follow-up assessments to monitor client progress.
• Advocate for clients' needs with relevant agencies and organizations.
• Maintain accurate and confidential client records.
• Facilitate support groups and educational workshops.
• Respond to client inquiries and provide information and referrals.
• Collaborate with team members and external partners to ensure coordinated care.
• Stay updated on relevant social services, policies, and community programs.
• Offer crisis intervention and emotional support when needed.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• 3+ years of experience in social work, case management, or community support services.
• Strong knowledge of community resources and social service systems.
• Excellent communication, active listening, and empathy skills.
• Ability to build rapport and trust with diverse populations.
• Experience in crisis intervention and de-escalation techniques.
• Proficiency in case management software and Microsoft Office Suite.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a remote setting.
• Relevant certifications are a plus.

• A relevant degree or professional qualification in Social Work, Community Development, or a related field.
• Proven experience in a senior role within the community and social care sector.
• Demonstrated ability to manage and lead a team effectively.
• Excellent understanding of care standards, regulations, and best practices.
• Strong assessment, care planning, and reporting skills.
• Proficiency in relevant IT systems and databases.
• A valid driver's license and willingness to travel within the local area.

• Conduct comprehensive needs assessments for individuals and families seeking support.
• Develop and implement individualized support plans, monitoring progress and adjusting strategies as needed.
• Coordinate services with external agencies, healthcare providers, and community resources to ensure holistic care.
• Provide direct support, counseling, and advocacy to clients facing various challenges, including homelessness, substance abuse, and domestic violence.
• Facilitate support groups and community outreach programs.
• Maintain accurate and confidential client records in compliance with all relevant regulations.
• Train and mentor junior community support staff.
• Collaborate with program managers to evaluate program effectiveness and identify areas for improvement.
• Stay current with best practices and legislation impacting community and social care.
• Represent the organization at community events and professional meetings.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field. A Master's degree is a plus.
• Minimum of 5 years of experience in community outreach, case management, or a similar social services role.
• Proven experience working with diverse populations and understanding of cultural competence.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time management abilities.
• Proficiency in case management software and Microsoft Office Suite.
• Ability to work independently and as part of a collaborative team.
• Knowledge of local community resources and referral networks.
• Empathy, resilience, and a genuine passion for helping others.
• This is a hybrid position, requiring a balance of remote work and in-office presence in **Atlanta, Georgia, US** to foster team collaboration and direct client engagement.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in community support, social services, case management, or a related field.
• Proven experience in program development and implementation.
• Demonstrated leadership and mentoring abilities.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in case management software and standard office productivity tools.
• Ability to work independently and as part of a remote team.
• Strong understanding of ethical principles and client confidentiality.
• Experience working with diverse and underserved populations.
• Certification in relevant areas (e.g., CPR, First Aid, Crisis Intervention) is a plus.

• Lead, mentor, and manage a distributed team of community support specialists, setting clear performance expectations and fostering professional growth.
• Develop and implement effective strategies for community engagement, customer support, and issue resolution across various channels (email, chat, forums, social media).
• Define and monitor key performance indicators (KPIs) for the support team, ensuring service level agreements (SLAs) are met or exceeded.
• Analyze customer feedback and support data to identify trends, pain points, and opportunities for service improvement.
• Collaborate with product, marketing, and engineering teams to provide customer insights and advocate for user needs.
• Create and maintain comprehensive knowledge base articles, FAQs, and training materials for both customers and internal support staff.
• Manage escalations and complex customer issues, ensuring timely and satisfactory resolution.
• Contribute to the development and refinement of support policies, procedures, and best practices.
• Champion the voice of the customer throughout the organization.
• Drive initiatives to enhance the overall customer experience and build strong community loyalty.

• Bachelor's degree in Communications, Business, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in customer support, community management, or a related client-facing role, with at least 2 years in a leadership or management capacity.
• Proven experience managing remote or distributed teams.
• Demonstrated success in developing and implementing customer support strategies.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong analytical abilities with experience using support metrics and tools (e.g., Zendesk, Intercom, Salesforce Service Cloud).
• Ability to thrive in a fast-paced, remote work environment.
• Experience creating and managing knowledge base content.
• A passion for customer advocacy and building strong online communities.
• Proficiency in standard office software and collaboration tools.

Job Description

Salary: $17.00-$23.00

Community Support Professionals/Case Managers- This is a contract position, which involves working with children, youth and adults providing skill building as well as coordination and linkage to outside supports such as the school, medical, and psychiatric supports, etc. Note: When working with children, you are expected to be able to see children in the late afternoon daily and sometimes into the early evening; beyond that you set your own schedule. In addition, theCommunity Support Professionals/Case Managers must be willing to meet with other caregivers of the child (i.e teacher, school counselors, etc.). Completion of a bachelors degree from an accredited college or university in social work, psychology, counseling, criminal justice, or possessing a masters degree is preferred but not required.This position includes both virtual and in-person contact.