24 Corporate Headquarters jobs in Woburn

Overview

Business Operations Specialist role designed as hybrid with an expectation to work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world. Our culture thrives on finding new and better ways to accelerate whats next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Juniper Network Products and Advance Technology (NPAT) is the organization responsible for PLM (Product Line Managers) and Engineering Ops for HPE Juniper offerings. PLM and Engineering Ops is the team responsible for the operations within that organization. The job role reports to the Director, Offering Operations.

Were seeking a Business Operations Specialist to lead daily production support and integration initiatives across product lifecycle management, offering tools, and product master data quality. This role requires agility in resolving operational issues while driving strategic integration priorities from idea to offering.

This is a US based, hybrid position.

Key Responsibilities

• Enhance Customer Experience: Identify friction points and implement product and process improvements using data insights and AI-driven feedback loops.
• Product Data Intelligence: Analyze product data streams (e.g., BOMs, lifecycle metrics) to recommend changes aligned with business goals; apply AI tools for anomaly detection and trend analysis.
• IT & Data Governance Collaboration: Lead weekly reviews with IT and Product Data Control to track break-fix and enhancement progress; escalate blockers and drive resolution.
• Master Data Stewardship: Ensure product master data is accurate, complete, and consistent across systems; use AI validation tools to detect and resolve quality issues.
• Integration & Change Readiness: Coordinate cross-functional readiness for new product launches and system integrations, including documentation, testing, and stakeholder alignment.
• Root Cause Analysis & Issue Triage: Lead resolution of production issues by identifying root causes, collaborating with IT/business teams, and implementing preventive measuressupported by AI diagnostics where applicable.

Requirements

• Strong product master data analysis skills for hardware, software, and services (SKU) data and analytical insight.
• 5+ years experience in program management and product management.
• Bachelors Degree in Business, Technology, or related field.
• Hands-on experience with Agile PLM, PTC Windchill, and SAP/ERM.

Knowledge and Skills

• Quick learner of product management processes and enterprise systems.
• Effective cross-functional collaborator and problem solver.
• Structured and action-oriented written and verbal communication skills.

#LI-Hybrid

Additional Skills

• Accountability
• Action Planning
• Active Learning
• Active Listening
• Change Management
• Coaching
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Data Collection Management
• Deadline Management
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Intellectual Curiosity
• Long Term Planning
• Managing Ambiguity
• Process Improvements
• Project and Program Management
• Project Management Tools
• Quality Improvement Processes
• Relationship Building

What We Can Offer You

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We invest in your career with programs to help you reach career goals.
• Unconditional Inclusion: We are unconditionally inclusive and value varied backgrounds; we have the flexibility to manage work and personal needs.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job: Services

Job Level: Master

Salary and Equal Opportunity

The expected salary is USD 115,500.00 - 266,000.00 per year for a US-based hire. Information about employee benefits can be found at .html

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category. Our goal is to be one global team that is representative of our customers in an inclusive environment. Equal Employment Opportunity

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records.

#J-18808-Ljbffr

Intro to Folia

Measure what matters.

Nell and Dan founded Folia Health because it has been simply too hard for their family members to receive personalized, data-driven healthcare that directly addresses the issues they're dealing with. People around the country and now the world, including our own team members and families, use Folia to track what they're experiencing - fatigue, symptom flares, pain - alongside what they're currently doing for treatment, and then use this information to understand the best way forward. Most Folia users also receive Data Dividends to share their data as part of our Research Programs, the business model that keeps Folia humming along.

Along the journey of building Folia, we've developed and validated a new type of health data - home-reported outcomes (or HROs). HROs allow people dealing with complex conditions to digitize their vast personal health knowledge, with simple responses to a personalized set of multiple-choice questions whenever they're experiencing a change in their health. HROs are actually now a valued part of the research methods that leading life sciences companies use to understand how their therapies are impacting people in the real world.

Folia ('foglia' is leaf in Italian) was named for the power of the individual contributions of people tracking their own health experiences. Each individual contributor is a leaf on the tree, performing important tasks to enable the whole (healthcare) tree to grow and become stronger - ultimately benefitting the leaf itself. (Yes we may have taken the metaphor too far.)

We are:

• Female-founded and led by parents and family caregivers
• Stubbornly focused on making healthcare make sense
• 9 years in business
• Backed by top venture funds with a strong financial runway
• Made possible by our fast-growing user community with thousands of users in rare conditions

At Folia, we're hiring a Business Operations Lead to partner closely with our Co-Founder and CEO, Nell, to drive the day-to-day operating system across the company and help guide critical decision making through detailed analysis and close stakeholder management. We are looking for a candidate able to - and eager to - constantly shift between thoughtful (and often hardcore) data analysis, building trusting relationships with a phenomenal leadership team, strategic planning, scaling critical operating processes such as OKRs and company-wide communications, and simply rolling up their sleeves to get tactical things done.

Responsibilities

• Work alongside the Co-Founders manage the Folia-wide operating system (including its management cadence, metric reviews, decision-making frameworks, goal setting process, operating calendar, external stakeholder management, and communications)
• Drive annual and quarterly planning, as well as OKRs to ensure the right priorities are being delivered on time and at a high bar
• Lead operations in collaboration with one or more department heads (i.e., GTM), facilitating streamlined initiatives across lines of business, and driving long term operational excellence and automation
• Provide ad-hoc support on projects small to large; this could include market research, financial modeling, Sales Operations processes & tooling, internal operating initiatives, and more

Requirements

• 6+ years in high-output roles (consulting/PE, BizOps/Growth Ops/Product) with startup experience preferred
• Bachelor's degree in Business, Finance or related field
• Strike a healthy balance between deeply understanding the granular data and details of a challenge while being able to zoom out and communicate the top-down executive-level story
• Able to embrace ambiguity, always taking the first pass at a challenge to provide structure and early momentum, while freely pivoting when the need arises
• Process-focused and detail-oriented with strong project management skills
• Excellent analytical and conceptual problem-solving skills

Compensation

The base salary range is $150,000-$180,000. If you're not based in the general Boston area and are willing to relocate, we will compensate you for reasonable expenses. The starting salary will be determined to be commensurate with experience. The full compensation package includes stock option grants and additional benefits, including Health, Dental, Vision, and 401k plan.

Business Operations Specialist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Juniper Network Products and Advance Technology (NPAT) is the organization responsible for PLM (Product Line Managers) and Engineering Ops for HPE Juniper offerings. PLM and Engineering Ops is the team responsible for the operations within that organization. The job role reports to the Director, Offering Operations.

We’re seeking a Business Operations Specialist to lead daily production support and integration initiatives across product lifecycle management, offering tools, and product master data quality. This role requires agility in resolving operational issues while driving strategic integration priorities from idea to offering.

This is a US based, hybrid position.

Key Responsibilities:

This role partners closely with Product Line Management, Engineering, Sales, Global Services, and cross-functional Operations and Finance teams across HPE Juniper. The focus is on driving product data excellence, operational readiness, and customer experience—leveraging AI and automation to scale impact.

• Enhance Customer Experience: Identify friction points and implement product and process improvements using data insights and AI-driven feedback loops.

• Product Data Intelligence: Analyze product data streams (e.g., BOMs, lifecycle metrics) to recommend changes aligned with business goals; apply AI tools for anomaly detection and trend analysis.

• IT & Data Governance Collaboration: Lead weekly reviews with IT and Product Data Control to track break-fix and enhancement progress; escalate blockers and drive resolution.

• Master Data Stewardship: Ensure product master data is accurate, complete, and consistent across systems; use AI validation tools to detect and resolve quality issues.

• Integration & Change Readiness: Coordinate cross-functional readiness for new product launches and system integrations, including documentation, testing, and stakeholder alignment.

• Root Cause Analysis & Issue Triage: Lead resolution of production issues by identifying root causes, collaborating with IT/business teams, and implementing preventive measures—supported by AI diagnostics where applicable.

Requirements:

• Strong product master (sku (stock keeping unit) for hardware, software, services data analysis skills and analytical insight.

• 5+ years’ experience in program management and product management.

• Bachelor’s Degree in Business, Technology, or related field.

• Hands-on experience with Agile PLM, PTC Windchill and SAP/ERM a must.

Knowledge and Skills:

• Quick learner of product management processes and enterprise systems.

• Effective cross-functional collaborator and problem solver.

• Structured and action-oriented written and verbal communication skills.

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Collection Management (Inactive), Deadline Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Tools, Quality Improvement Processes, Relationship Building {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates #networking

Job:

Services

Job Level:

Master

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at

USD Annual Salary: $115,500.00 - $266,000.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

About the job Remote Clinical Business Operations Specialist

Remote Clinical Business Operations Specialist needs systems savvy resource with good communication skills. clinical ops background is highly desirable and the ability to assist with contract agreements and entry into a repository.

Remote Clinical Business Operations Specialist requires:

• BA/BS preferred with at least 2 years experience, or 5 years equivalent experience.
• Clinical Operations, Project Management, Clinical Outsourcing, and/or CRO relevant industry provider.
• Strong strategic and analytical reasoning and problem-solving ability. Able to deliver at high quality, in a fast-paced, dynamic environment and able to manage competing priorities.
• Ability to work within a team as well as independently on specifically assigned tasks. This individual will be organized, detail-oriented, and will possess a financial aptitude. In addition, this individual will demonstrate comfort working in a dynamic, fast-paced work environment,
• along with the ability to multi-task.
• Ability to proactively identify and act on opportunities for operational efficiencies.
• Excellent communication (written and verbal) and presentation skills.
• Proficient with MS Office Suite (Excel, Word and PowerPoint), Smartsheet, Contract Repository Solution and MS Project.

Remote Clinical Business Operations Specialist duties:

• Collaborate effectively with key internal and external stakeholders at the departmental and cross-department levels leading the creation and execution of Confidential Disclosure Agreements (CDA). Assist with the entry of Contractual Agreements into an electronic document repository.
• Ensure all outsourcing decisions are properly documented, compliant, and audit-ready.
• Manage and/or facilitate issue escalations at the operational level and ensure timely escalation to senior leadership when appropriate.
• Work cross-functionally with clinical teams, Finance and Legal, towards solutions; process, and communication improvements.

Staples is business to business. You're what binds us together.
When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You'll be surrounded by a team who is looking to make an impact on our customers, our community, and each other. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to deliver for customers. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services and expertise to our customers.
What you will be doing:
As a Senior Manager Operations Business Lead, you will play a pivotal role in our Supply Chain division, located in Framingham, MA. You'll drive the scalability and efficiency of Marketplace operations, resolving operational challenges, lowering cost structures, and improving delivery speeds to achieve greater buy box win attainment. Your management of 3PL partnerships will directly contribute to our $800M 2026 Marketplace Budget, increasing revenue growth, customer satisfaction, and cost efficiency. You will serve as a strategic advisor to senior leadership, translating business objectives into operational strategies and supporting scalable infrastructure for future growth. Operating with significant autonomy, you'll provide strategic recommendations to executive leadership and make independent decisions on high-impact issues. Our supply chain team thrives by pairing innovative technology with dynamic employees, collaborating across distribution, fulfillment, fleet, furniture installation, and professional teams to deliver state-of-the-art products and expertise.
What You Bring to the Table:
- Strong strategic thinking and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to lead through influence and drive cross-functional collaboration
- Adaptability in a fast-paced, high-growth environment
- Customer-centric mindset with a focus on continuous improvement
What's needed: Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent work experience
- 8+ years of experience in operations or supply chain management
- Proven track record of driving operational improvements
- Strong analytical skills and experience with performance metrics
- Experience leading cross-functional teams and strategic initiatives
Preferred Qualifications:
- Master's degree (MBA or equivalent)
- Experience in a high-growth e-commerce or marketplace environment
- Familiarity with supply chain systems and data analytics tools
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call for more information.

Our client is seeking a strategic and results-oriented Senior Director of Business Operations to lead critical operational functions in a fully remote capacity. This executive role will be instrumental in optimizing business processes, driving efficiency, and supporting the company's strategic growth objectives. You will leverage your extensive experience in operational management, strategic planning, and cross-functional leadership to make a significant impact on our client's success from anywhere.

Responsibilities:

• Develop and implement comprehensive operational strategies that align with the company's overall business goals.
• Oversee and optimize key business processes, including but not limited to, supply chain management, customer support, project management, and internal systems.
• Drive efficiency improvements and cost reduction initiatives across all operational departments.
• Lead and mentor a team of operational managers and staff, fostering a high-performance culture.
• Collaborate with executive leadership and department heads to identify operational challenges and opportunities.
• Develop and manage operational budgets, ensuring fiscal responsibility and resource allocation.
• Implement and monitor key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.
• Oversee the selection, implementation, and management of business technologies and systems.
• Ensure compliance with all relevant regulations and industry standards.
• Manage strategic projects and initiatives from conception through successful completion.
• Facilitate effective communication and collaboration across remote teams and diverse stakeholder groups.
• Act as a key advisor to senior leadership on all matters pertaining to operational strategy and execution.

Qualifications:

• Master's degree in Business Administration (MBA), Operations Management, or a related field.
• 10+ years of progressive experience in operations management, with a significant portion in leadership roles within technology or high-growth industries.
• Proven track record of successfully designing and implementing complex operational strategies and driving significant business improvements.
• Exceptional strategic thinking, analytical, and problem-solving skills.
• Strong financial acumen and experience with budget management and P&L responsibility.
• Excellent leadership, team-building, and communication skills, with the ability to influence at all levels.
• Experience managing remote teams and successfully navigating the complexities of a distributed workforce.
• Proficiency in various business management software and tools.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• A proactive and results-oriented mindset.

This is a premier opportunity for an experienced operations leader to shape the future of a dynamic organization in a flexible, remote-first environment. If you are passionate about driving operational excellence and strategic growth, we invite you to apply.

Associate, Small Business & Consumer Operations
Country: United States of America
**Your Journey Starts Here:**
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities **We Want to Talk to You!**
**The Difference You Make:**
The Associate, Small Business & Consumer Operations performs installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles customer service issues. S/he makes decisions related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and requires an in-depth understanding of how organization capabilities interrelate across the function or segment. Implements strategic plans, drives goals and objectives, and improves performance.
***This is a Hybrid position located in Quincy, MA***
+ Acts as a subject matter resource for the team.
+ Assists with training/coaching of new hires.
+ Provides input into functions strategy.
+ Executes varied and complex transactions/processes utilizing standard procedures.
+ Has specific responsibility for one or multiple specialized products or functional areas.
+ Has responsibility for larger, more complex or sensitive assigned accounts or portfolio.
+ Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures.
+ Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
+ Identifies and resolves exceptions; escalates appropriately.
+ Ensures the appropriate materials and documentation are available to complete transactions.
+ Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
+ Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
**What You Bring:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required.
+ 5+ Years Experience in a consumer operations environment. - Required.
+ Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
+ Knowledge of and ability to bring a reported problem to successful resolution.
+ Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
+ Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
+ Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
+ Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
+ Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
+ Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
+ Excellent verbal and written communication skills.
+ Demonstrated proficiency with Microsoft office suite with emphasis on Outlook, Word and Excel usage or comparable software application.
+ Previous exposure to various commercial lending finance products and structures.
+ Strong analytical, problem solving, and decision-making skills.
**Certifications:**
+ No Certifications listed for this job.
**It Would Be Nice For You To Have:**
+ Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
**What Else You Need To Know** **:**
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
**Base Pay Range**
Minimum:
$58,125.00 USD
Maximum:
$95,000.00 USD
**Link to Santander Benefits:**
**Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) ( Culture:**
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
**EEO Statement:**
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
**Working Conditions** :
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
**Employer Rights:**
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
**What** **To Do Next** **:**
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
**Primary Location:** Quincy, MA, 1 Enterprise Drive-Quincy-Corp
**Other Locations:** Massachusetts-Quincy
**Organization:** Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

Sr. Specialist, Small Business & Consumer Operations
Country: United States of America
**Your Journey Starts Here:**
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities **We Want to Talk to You!**
**The Difference You Make:**
***This is a hybrid role located in Quincy, MA***
The Sr. Specialist, Small Business & Consumer Operations performs a wide variety of service and operational duties in support of consumer operations. They monitor, report and plan process improvement or redesign initiatives, and makes recommendations on changes. The Sr. Specialist administers company policies, procedures, manuals, and systems to determine and establish appropriate controls. Provides outstanding customer service efficiently, effectively and within regulatory guidelines.
+ Performs complex account maintenance transactions and modifications.
+ Apprises manager of issues and problems relating to regulatory and compliance matters, documentation, and efficiency so corrective action can be taken.
+ Assists in the training of the servicing staff team. Point person for all account modifications and maintenance activities; including oversight and completion of research requirements.
+ Responds to customer inquiries and resolves complex problems and issues.
+ Coordinates and performs monthly, quarterly, and annual departmental reporting.
+ Represents department on cross-functional project teams.
+ Ensures effective and timely completion of special projects as assigned.
+ Contributes to effective department workflow. Develops, documents, and implements departmental procedures and reports.
+ Develops, documents, and implements departmental procedures and reports.
+ Reviews, audits, and provides quality control oversight of account data to ensure the accuracy of entered on the Banks core account system.
+ Conducts timely reconciliations and balancing of departmental G/L accounts.
+ Works with manager to ensure timely and accurate consumer operations practices.
**What You Bring:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required.
+ 3+ Years Consumer operations experience, preferably in a lending/banking or financial services environment. - Required.
+ Knowledge of regulatory guidelines, specifically consumer.
+ Ability to initiate, develop, and implement projects and procedures.
+ Basic knowledge of lending procedures and regulations.
+ Ability to handle multiple tasks while maintaining strong attention to detail.
+ Strong interpersonal skills (written and oral).
+ Demonstrated ability to understand and interpret compliance regulations.
+ Ability to deal with customers effectively.
+ Ability to meet deadlines.
+ Strong organizational and analytical skills.
+ Ability to develop and implement goals and objectives.
+ Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint).
**Certifications:**
+ No Certifications listed for this job.
**It Would Be Nice For You To Have:**
+ Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
+ Experience in Microsoft Office products.
**What Else You Need To Know** **:**
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
**Base Pay Range**
Minimum:
$36,000.00 USD
Maximum:
$58,000.00 USD
**Link to Santander Benefits:**
**Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) ( Culture:**
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
**EEO Statement:**
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
**Working Conditions** :
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
**Employer Rights:**
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
**What** **To Do Next** **:**
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
**Primary Location:** Quincy, MA, 1 Enterprise Drive-Quincy-Corp
**Other Locations:** Massachusetts-Quincy
**Organization:** Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

Sr. Specialist, Small Business & Consumer Operations
Country: United States of America
**Your Journey Starts Here:**
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities **We Want to Talk to You!**
**The Difference You Make:**
***This is a Hybrid role located in Quincy***
The Sr. Specialist, Small Business & Consumer Operations performs a wide variety of service and operational duties in support of consumer operations. They monitor, report and plan process improvement or redesign initiatives, and makes recommendations on changes. The Sr. Specialist administers company policies, procedures, manuals, and systems to determine and establish appropriate controls. Provides outstanding customer service efficiently, effectively and within regulatory guidelines.
+ Performs complex account maintenance transactions and modifications.
+ Apprises manager of issues and problems relating to regulatory and compliance matters, documentation, and efficiency so corrective action can be taken.
+ Assists in the training of the servicing staff team. Point person for all account modifications and maintenance activities; including oversight and completion of research requirements.
+ Responds to customer inquiries and resolves complex problems and issues.
+ Coordinates and performs monthly, quarterly, and annual departmental reporting.
+ Represents department on cross-functional project teams.
+ Ensures effective and timely completion of special projects as assigned.
+ Contributes to effective department workflow. Develops, documents, and implements departmental procedures and reports.
+ Develops, documents, and implements departmental procedures and reports.
+ Reviews, audits, and provides quality control oversight of account data to ensure the accuracy of entered on the Banks core account system.
+ Conducts timely reconciliations and balancing of departmental G/L accounts.
+ Works with manager to ensure timely and accurate consumer operations practices.
**What You Bring:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required.
+ 3+ Years Consumer operations experience, preferably in a lending/banking or financial services environment. - Required.
+ Knowledge of regulatory guidelines, specifically consumer.
+ Ability to initiate, develop, and implement projects and procedures.
+ Basic knowledge of lending procedures and regulations.
+ Ability to handle multiple tasks while maintaining strong attention to detail.
+ Strong interpersonal skills (written and oral).
+ Demonstrated ability to understand and interpret compliance regulations.
+ Ability to deal with customers effectively.
+ Ability to meet deadlines.
+ Strong organizational and analytical skills.
+ Ability to develop and implement goals and objectives.
+ Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint).
**Certifications:**
+ No Certifications listed for this job.
**It Would Be Nice For You To Have:**
+ Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
**What Else You Need To Know** **:**
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
**Base Pay Range**
Minimum:
$36,000.00 USD
Maximum:
$58,000.00 USD
**Link to Santander Benefits:**
**Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) ( Culture:**
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
**EEO Statement:**
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
**Working Conditions** :
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
**Employer Rights:**
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
**What** **To Do Next** **:**
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
**Primary Location:** Quincy, MA, 1 Enterprise Drive-Quincy-Corp
**Other Locations:** Massachusetts-Quincy
**Organization:** Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO