726 Customer Care jobs in Buffalo Grove

Parts Customer Care Representative
Location:
Schaumburg, IL, US, 60173
**Company Description:**
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Duties**
+ Answer and process incoming parts calls from customers and service technicians.
+ Pull orders, receive and put up stock.
+ Order parts and develop relationships with Crown factory and outside vendors.
+ Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
+ Maintain direct contact with current and prospective customers.
+ Prepare customer quotes.
+ Process paperwork.
+ Inventory control to include cycle counts of stockroom, vans and customer consignments.
**Minimum Qualifications**
+ High school diploma or equivalent
+ Valid driver's license and good driving record
**Preferred Qualifications**
+ Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
+ Parts or inventory control experience and lift truck industry experience preferred
+ Ability to work in a team environment
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:
+ Competitive Wages. The anticipated starting pay range for the position is $21 to $3 per hour; however, skills and related experience will be taken into consideration,
+ Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
+ Health Savings Accounts and Flexible Spending Accounts,
+ 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
+ Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
+ Paid Parental Leave,
+ 9 Paid Holidays,
+ Paid Vacation accrued at a rate based on length of service and position,
+ 24 Hours of Personal Leave per anniversary year,
+ Birthday Pay for Non-Exempt employees,
+ Tuition Reimbursement up to 5,250 per calendar year.
EOE Veterans/Disabilities

Camping World is seeking a Customer Care Team Agent for our growing team.
Our Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat.
The Care Team member is responsible for handling customer inquiries, schedules, complaints to ensure the highest level of care for the customer delivering prompt, professional solutions for all.
**Responsibilities include:**
+ Answer all customer calls promptly and professionally - while discussing and identifying the problem the customer is having.
+ Promptly schedules the customer appointments by identifying the best use technician's availability with customer availability while ensuring the least amount of travel time.
+ Effectively work with technicians directly to receive payments, adjust workload & schedule, contact customers on behalf of the technicians when the customer is not responsive to the technician.
+ Adds to or adjusts work orders for the Mobile Team when they are in an area with no data coverage.
+ Communicate with customers on all scheduling adjustments and delays.
+ Identify opportunities to upsell Service & Maintenance special packages. Works with the customer to identify service or maintenance requests that would be complimented with the addition of a service & maintenance package, both beneficial to the customer and company.
+ Routinely follows up on a variety of Job & Estimate categories to ensure all customers are dealt with in an efficient and orderly manner.
+ Gather pertinent information on the RV being serviced, OEM & Ext Warranty information, service location, etc.
+ Deciphering & communicating expectations relative to payments, warranty, extended warranty, Retail, and services provided.
+ Ability to articulate service process and payment process to the customer.
+ Identify the appropriate response and strategy to solve customer issues as quickly as possible.
+ De-escalates conflicts when needed and demonstrates a calm and caring demeanor with the customer.
+ Keeps accurate records of customer interactions, transactions, comments, and complaints.
+ Escalates complaints to the respective manager when unable to resolve the issues or conflicts.
+ Returns phone calls, answers messages, and responds to emails from customers and internal inquiries in a timely manner.
+ Responds to paid information requests from Facebook, Google, and other sources. Responses are made using 3 Points of contact and followed up on 3 separate occasions.
+ Responds to customer inquiries that have been filtered through the Call Center
+ Responds to customer inquiries that have been filtered through the Technical Call Center.
+ Review Jobs & Estimates provided by the Mobile Service Team, Identifying missing information, pictures, and key details. Effectively communicates with the Mobile Service Team to gather the needed information.
+ Ability to effectively follow a Job or Estimate through the process and to completion that may take weeks or months to complete.
**Requirements:**
+ The ability to work under pressure and manage multiple tasks at one time.
+ Must be able to maintain a healthy relationship with both customers, Mobile Team, and leadership
+ Maintains a flexible work schedule.
+ Ability to read & understand maps
+ Have a basic understanding of RV types, components, and use.
+ Successfully collaborate with team members and other personnel throughout the Company.
+ Self-managed ability to interpret data and make confident recommendations for operational decisions.
+ Ability to be adaptable to changing business needs.
+ Consistently demonstrates analytical abilities, business ethics, meets deadlines, and works collaboratively with other team members.
+ Demonstrate a basic understanding of computer operating systems (Teams, Webex, Outlook, Google Maps)
+ Ability to learn and understand new software; efficiently and effectively use new software, such as Service Fusion.
**General Compensation Disclosure**
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. The range for this role is $17-$1/hr
**Pay Range:**
17.96- 21.74 Hourly
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

About the job Customer Care Technical Analyst

THIS POSITION IS REMOTE, with some possible exceptions for onboarding, team meetings, etc.

The Customer Care Technical Analyst will be responsible for front-line customer care technical support of the Northpointe Suite, troubleshooting, and first-stage investigative work required to progress customer issues to resolution. The successful candidate will work with the existing Customer Care team to support our client base, with the opportunity for growth within the company.

The primary job responsibilities will include:

• Respond in a timely manner to incoming customer inquiries via all available channels.
• Build strong, positive, business relationships with 3rd parties and external providers to ensure a timely data flow.
• Assist with creating, organizing, and maintaining the Northpointe Documentation Library on an electronic platform.
• Follow documented procedures for the processing of complex data, reporting problems, and required changes to the team lead.
• Establish proficiency in the Northpointe Suite and use the application to generate supplemental data.
• Establish proficiency in assigned support tools.
• Document all customer interactions in a timely manner and according to established protocol.
• Perform basic technical troubleshooting and assist end users in basic navigation of the Northpointe Suite.
• Utilize published resources and established escalation paths to solve routine software and hardware issues of limited scope and complexity.
• Investigate initial troubleshooting and testing of non-standard support questions.
• Manage a work queue, with oversight as needed, to ensure timely response and resolution of customer inquiries.
• Understand team metrics and standards and strive for operational excellence to achieve these standards in daily activities.
• Ensure customer satisfaction by performing support duties with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
• Responsible for on-call duties as scheduled.
• Responsible for various work schedules as assigned.

Customers

• Support existing clients and drive customer satisfaction.
• Provide superior customer support and ensure that commercial terms are sustainable, profitable, and consistent with Northpointe practices.
• Maintain high levels of customer satisfaction.
• Ensure cases and incidents are resolved within Service Level Agreements timeframes.
• Provide weekly and monthly updates to the Customer Success Manager, and customers, as assigned.

Additionally, you may be required to:

• Provide updates to the team lead on the progress of data quality processes.
• Make suggestions to improve the quality of data and processes.

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**?**
The Air freight Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL's - Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.
**How you create impact**
+ Pro-actively advise and consult Customers to ensure satisfaction
+ Monitoring Customer Shipments in order to provide proactive updates to customers and to problemsolve (by collaborating with other stake-holders) in anticipation of a customer complaint.
+ Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that
+ Operational Care Centers (OCCs) are clearly informed about Deliverables
+ Field Complaint Calls, and provide problem resolution in alignment with stakeholders
+ Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing
+ Up-selling, and requisite follow up and closure
+ Knowledge exchange with the sales and account mgt teams
+ Creating, refining and reviewing reports as needed including Performance analysis
+ From reporting through to closure
+ Maintain Real Time Visibility of our Customers' Transactions in AirLOG by Updating Route Maps and following the Air freight 2.0 Tag methodology.
+ Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates, customer quotations into AirLOG/QTAir and requisite Customer Wiki page.
+ Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multi-channel communication streams.
+ Monitor SSC performance related to Customer Care processes.
+ Collaborate with the Air freight Process Manager to drive SSC and automation utilization related to Customer Care processes.
+ Timely escalation handling for SSC when assistance is needed for Customer Care processes.
+ Collaborate with K+N sales to develop customer specific work instructions and implement continuous improvement measures that ensure the overall health of our relationship with our customers.
+ Initiate and drive shipment deviation reviews (Customer: complaints, late deliveries/handovers, incorrect billing, etc.) and gap analysis with involved teams
+ Collaborate with the Operational Care Centre to ensure we deliver on our service commitment Customer KPI reports in order to communicate and assist the OCC in implementing corrective and preventative actions.
+ Collaborate with the Revenue Cost Centre to ensure all quotes, rates and agreements with the customer produce accurate and timely billing and maximize GP.
+ Complete Forwarder Sub Ledger closure of customer shipments accuracy and timeliness.
+ Receive and submit final customer rate requests (Freightnet or the Pricing Team).
+ Additional responsibilities may be assigned at a later point.
**What we would like you to bring**
+ Degree or Diploma in Freight Forwarding (or related field)
+ Minimum of 1 year of experience in air logistics and freight forwarding operations
+ Strong analytical and organizational skills
+ Effective communication and conflict resolution abilities
+ Sound decision-making and problem-solving capabilities
+ Excellent time management and ability to work under pressure
+ Persuasive speaking skills with empathy and adaptability
+ Positive language use and active listening
+ Demonstrates patience, self-control, and attentiveness
+ Willingness and drive for continuous improvement
+ Fluent in local language
+ Intermediate proficiency in English
**What's in it for you**
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Salary is between $28.84 to $31.24. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. #LI-SB1
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

This role is within Chamberlain Group's Customer Experience and Technical Support function. A successful incumbent is expected to (i) Maintain database to issue fully approved credits and debits, as well as monitor those pending approval and (ii) Review daily return receipts to know when to process credits.

Job Responsiblities:

• Maintain database to issue fully approved credits and debits, as well as monitor those pending approval
• Review daily return receipts to know when to process credits
• Work with reps to ensure correct entry of returns and customer requests for credits and debits
• Correct billing kick-outs on a monthly basis and re-submit to finance
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group's reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

• High School Diploma or GED Equivalent
• 4-6 years of relevant work experience

#LI- Hybrid - Oak Brook, IL

#LI-MD1

The pay range for this position is $21.10 - $32.17 hourly; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team.
**Your Role**
The Employee who holds this position is responsible for the implementation, support & monitoring of KN Air freight within their sphere of responsibility and coordination of all aspects of export shipments / handling, including but not limited to the following key interfaces and job requirements
**Your Responsibilities**
+ Impeccable customer service
+ Responsible for the implementation, support & monitoring of KN Air Shipments
+ Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
+ Ensure the Scheduling Pickup and Deliveries are executed.
+ Responsible for rating shipments/handling/storage correctly per the SOP
+ Mandatory daily correspondence with overseas offices as necessary
+ Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
+ Understand and adhere to local, State, and Federal regulations inclusive, but not limited, to OSHA, DOT, EPA, and other government agencies. Certification is required to handle any hazardous material(s).
+ Keep up to date with KN global and country specific GXP standards and requirements.
+ Implement/maintain safety, security, quality, housekeeping and sanitation programs, as applicable.
+ Work closely with other departments to deliver high level of service to healthcare customers.
+ Perform other detailed (job specific) duties as assigned.
**Your Skills and Experiences**
+ In depth knowledge of operational procedures
+ Ability to work with client-level SOPs.
+ Ability to be profit conscious.
+ Ability to work with demanding deadlines.
+ Excellent communication skills, both verbal and written
+ Ability to work independently as well as part of a team.
+ Solid knowledge of domestic and international geography including countries, major cities
+ Ability to establish priorities and accomplish multiple tasks, must be organized.
+ Must be detail oriented, thorough, and accurate.
+ Strong PC skills
+ Proven analytical and efficient problem-solving skills, elevating potential situations to the next level of supervision when required.
+ Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter. Fluent in English
**Good Reasons to Join**
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-(recruiter's job code)
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.