86 Customer Facing Role jobs in Fresno
Customer Support Specialist
Posted 9 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
Lyons Magnus leads the food industry with creativity and innovation, crafting top-quality products across all manufacturing phases, from raw materials to marketing. With over 2,000 diverse items for industrial ingredient and food service sectors, Lyons caters to leading restaurant chains nationally and internationally. At Lyons, our diverse and talented staff is the heart of our organization. We foster a thriving work environment where employees are engaged in shaping both the company's and their own future.
A position in the Commercial Operations Division at Lyons Magnus, an international food and beverage manufacturer. This position is based at our headquarters in Fresno, CA facility. The Customer Support Specialist plays a pivotal role in ensuring customer satisfaction, managing inquiries, and facilitating efficient communication between our customers and internal teams. This role demands strong interpersonal skills, excellent problem-solving abilities, and the ability to thrive in a fast-paced environment.
Pay Range: $60,000 - $80,000 per year
Hours: 8:00am - 5:00pm
Schedule: Monday - Friday
Location: Fresno, CA
Travel Requirements: N/A
Work Environment: Office setting
Essential Duties and Responsibilities
- Supports the mission, values and vision of the company.
- Maintains the best interest of Lyons Magnus first and foremost.
- Work with employees of Lyons Magnus in a positive and constructive manner to maintain a professional relationship. Demonstrates courtesy, discretion, friendliness and diplomacy.
- Works within a team environment to share information and help others as needed.
- Responsible for providing exceptional customer support via phone, email, and online chat.
- Address inquiries, resolve issues, and provide information regarding our products and services.
- Maintain a professional and positive attitude in all customer interactions.
- Accurately process customer orders, ensuring they are complete and delivered on time.
- Collaborate with production and logistics teams to coordinate order fulfillment.
- Track order status and proactively update customers on any delays or changes.
- Investigate and resolve customer complaints or issues promptly and effectively.
- Collaborate with relevant departments to find solutions to recurring problems.
- Document all customer interactions and resolutions in the company's CRM system.
- Maintain in-depth knowledge of the company's products, ingredients, and production processes.
- Stay updated on any new product launches, promotions, or changes to existing offerings.
- Assist customers in making informed decisions by providing product recommendations.
- Keep customers informed about the status of their orders and any relevant updates.
- Provide feedback and suggestions to improve customer support processes and policies.
- Generate and maintain reports related to customer inquiries, order status, and customer feedback.
- Use data-driven insights to identify trends and areas for improvement.
- Ensure compliance with company policies, quality standards, and regulatory requirements
Knowledge, Skills and Abilities:
- Customer focus mentality to deliver excellent and consistent service.
- Independent decision-maker but successfully works as part of a team.
- Professional written and verbal communication with ability to communicate clearly and concisely, both orally, in writing, via virtual platforms (i.e., Zoom and Microsoft Teams) and in person. Consistently uses communication skills to influence outcomes.
- Strong organizational and problem-solving skills.
- Ability to work in a fast-paced environment, handling multiple priorities at once with a positive attitude.
- Experience working with logistics teams.
- Customer support experience in manufacturing background preferred.
- Excellent time management - can balance multiple priorities and meet deadlines.
- Ability to handle multiple tasks simultaneously.
- Ability to listen well, determine the issue at hand, and resolve said issue while utilizing high emotional intelligence.
- Basic mathematical skills
- Ability to resolve problems and make decisions independently.
- Ability to interpret inventory data and make order-sourcing decisions.
- Proficient in computer applications including Microsoft Office and CRM platforms preferably with Microsoft Dynamics AX and Salesforce.
- 3+ years of experience in Customer Support
- 3+ years of experience in Foodservice distribution
Additional Information Our compensation program is designed to attract, motivate, and retain the very best people. Lyons Magnus offers a comprehensive benefits plan that include: Health, Dental Insurance, Life Insurance, Long Term Disability, Sec. 125, 401(k) plan, and more. If you meet these requirements and are eager to join a dynamic company poised for further growth, please respond with your cover letter, and salary requirements. To learn more about Lyons Magnus, LLC its products and core values, visit or follow us on Instagram or LinkedIn Lyons Magnus is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. *This organization participates in E-Verify.
Customer Support Specialist I
Posted 9 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
Who We Are :
FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.
What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location.
If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!
Recent Achievements Speak Louder Than Words:
- 2024 & 2025 - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets
- 2023 - American Banker - "Top 5" Community Bank in the Country #4
- 2023 - OTCQX - Best 50 Companies #3
- 2023 - 5-star Rating Bauer Financial
- Company ownership through our Employee Stock Ownership Program (ESOP)
- A friendly, close-Knit work culture that encourages growth
- Opportunities to Participate in Community Networking Events
- Benefits Package
o Life Insurance
o Paid Vacation
o 401(k) Retirement Plan
o Training & Development
o Tuition Reimbursement
o Employee Assistance Program
o Internal Job Posting & Referral Program
Ideal Candidate:
FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways:
- Teamwork - We collaborate, hold each other accountable, and win together.
- Relationship - We are trustworthy, transparent, and respectful.
- Authentic - We are humble, vulnerable, and we speak up.
- Commitment - We are owners.Be hungry, responsive, and have a sense of urgency.
The Customer Support Specialist I is responsible for supporting the Branch Operational and Customer Support activities in a central Customer Support Team. Opens all new accounts for RM's and BDO's; assists customers over the phone with their banking needs; recommends appropriate Bank products and services, performs branch clerical duties; maintains expert knowledge of bank products and services; positively represents the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
Essential Duties:
- Strives to resolve customer inquiries and issues during the first interaction to ensure a one-call resolution.
- Delivers prompt and effective customer service by answering calls within two rings and providing accurate, timely solutions to customer inquiries and concerns
- De-escalates and/or escalates situations involving dissatisfied customers, offering client assistance and support.
- Builds and maintains positive relationships and engages customers by going above and beyond.
- Manages support tickets efficiently, delivering accurate solutions within expected timeframes.
- Assists customers in their selection of various accounts, products, and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
- Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation; assists customers in completing new account openings.
- Operates computer terminal or personal computer to process account activity; determine balances and resolve problems within given authority.
- Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues.
- Assists customers with various account servicing requests, including issuing official checks, processing wire transfers, updating addresses - and ordering checks, deposit slips, and endorsement stamps.
- Collects and processes data for various operational reports and callback verifications.
- Prepares routine letters, reports, and forms.
- Ensure the organization of files, copies, and faxed documents.
- Performs official notary service duties as needed.
- Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
- Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement.
- Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce.
- Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role.
- Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions.
- Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs.
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum 1-2 years of related experience in customer service in a financial institution, call center or relevant industry preferred.
- Basic analytical and problem-solving skills; ability to work with and interpret data.
- Experience with CSI, DialPad, Adobe E-sign, Zendesk, etc. preferred or required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required.
- Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees.
- Strong organizational and time management abilities with attention to detail.
- Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success.
- Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs.
- Commitment to continuous learning and professional development to stay current with industry standards and best practices.
- Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders.
- Capable of managing multiple priorities and meeting deadlines in a dynamic environment.
- Ability to work independently with minimal supervision and as part of a team.
- Proven ability to adapt to changing priorities and procedures.
- Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.
Salary Description
$2.00 - 29.00 Per Hour
Customer Support Specialist at PayPal
Posted 2 days ago
Job Viewed
Job Description
Join our dynamic team as a Customer Support Specialist at PayPal, where you'll play a crucial role in assisting customers with their account inquiries and payment issues.
As a key member of our team, you will:
- Provide top-notch service to customers and collaborate with colleagues to maintain efficiency.
- Resolve customer concerns promptly and professionally.
- Contribute to a positive team environment focused on high standards of service.
We offer a range of perks to support your career:
- Competitive pay
- Flexible scheduling to accommodate your lifestyle
- Comprehensive training opportunities
- A supportive workplace culture
- Opportunities for career advancement
If you're passionate about delivering outstanding service and are eager to grow your career, we encourage you to apply!
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