253 Customer Interaction jobs in Albany

Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times - Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer informati Relations, Specialist, Customer Service, Propane, Business Services, Customer

**Overview**
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
**Responsibilities**
- Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
- Effectively manage customer account data which includes setting up new accounts and maintaining related data
**Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
+ Medical, dental, and vision (eligibility after just 30 days of employment)
+ Paid time off that increases with tenure
+ A 401(k) with company match and immediate vesting
+ A new employee training program and many opportunities for continued learning and career development
+ Disability and life insurance
+ Employee recognition program
+ Generous tuition assistance program
+ Propane discounts
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: .
**$17.22- $20.25 an hour (dependent on experience)**
This position may be eligible for overtime pay based on business needs.
**Qualifications**
- Minimum of 3 years of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit .
_It's an amazing time to become a part of our team as we expand our national footprint and_ _make strides toward a sustainable, clean energy future!_
**Applications will be accepted until the position is filled.**
**As part of our pre-employment hiring process, background checks and drug screens are performed.**
**For more information about our hiring process, please visit:** ** Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance._
_In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here:_ ( )
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**Job Location** _US-NY-Albany_
**Posted Date** _4 weeks ago_ _(9/4/2025 2:26 PM)_
**_Job ID_** _ _
**_Category_** _Customer Service_
**_Position Type_** _Full-time Regular_

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
The anticipated salary range for this position is $75-85k base plus 15K target variable, uncapped. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
Ensures that the customer is satisfied with company products and services. Works closely with Sales Account Executives and oversees day-to-day relationship with customer. Ensures schedules and budgets are met according to contractual agreements. Travel to accounts within region required.
Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed.
**Core Responsibilities**
+ Establishes, maintains, and continuously strengthens relationships within the assigned customer base.
+ Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability.
+ Targets and pursues expansion of technology offerings to new departments within a given customer engagement.
+ Searches for opportunities to introduce additional technology services into existing customer accounts.
+ Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer.
+ Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.
+ Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues.
+ Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable.
+ Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers.
+ Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate.
+ Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor.
+ Supports achieving savings expectations and targets set forth in contractual agreements.
+ Assist with onsite training clinical staff on use of the technology platform.
+ Participates in commercial technology implementations and provides support in geographical area.
+ May act as commercial technology special project lead on assigned accounts.
+ Will support billing for technology services and submit requests to bill when needed as well as support A/R review to ensure accounts are always in good standing.
+ Generates Leads for other Owens & Minor commercial offerings.
SUPPLEMENTAL JOB FUNCTIONS:
Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required.
May travel up to 65% of the time.
Performs additional duties as directed.
**Qualifications**
EDUCATION & EXPERIENCE REQUIRED:
+ Bachelor's degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area.
+ Over one year and up to three years of related experience preferred.
+ Or any combination of education and experience to meet the above requirements.
KNOWLEDGE SKILLS & ABILITIES:
+ Has experience leading company transforming projects
+ Ability to implement sales strategies.
+ Demonstrated persuasion, negotiation, and influencing skills.
+ Ability to follow up and follow through to ensure customer commitments are kept.
+ Clear and accurate verbal and written communication skills, ability to deliver effective product presentations.
+ Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products.
+ Awareness of applicable government regulations and their impact on the business.
+ Demonstrated project planning and organizational skills.
+ Ability to develop long range plans to accomplish territory objectives.
+ Ability to meet deadlines.
+ Ability to work independently as well as part of a team.
+ Ability to recognize business or incremental sales opportunities.
+ Ability to display sound business judgement on a consistent basis.
+ Honesty and integrity.
#LI-CS2
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.