What Jobs are available for Customer Interaction in Jacksonville?
Showing 152 Customer Interaction jobs in Jacksonville
Customer Support Specialist
32202 Jacksonville, Florida
$40000 Annually
WhatJobs
Posted 14 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Jacksonville, Florida, US . This role is central to maintaining high levels of customer satisfaction by providing timely and effective assistance. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services through various channels, including phone, email, and live chat. Responsibilities include actively listening to customer concerns, troubleshooting problems, and escalating complex issues to the appropriate departments when necessary. You will maintain accurate records of customer interactions and transactions, ensuring all cases are documented thoroughly in the CRM system. A key aspect of this role is to de-escalate tense situations and find solutions that satisfy customer needs while adhering to company policies. You will also be involved in educating customers on product features and best practices, contributing to proactive customer support. The ideal candidate will possess exceptional communication and interpersonal skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or helpdesk role is required. Proficiency with CRM software and ticketing systems is a must. Strong problem-solving abilities and the capacity to work efficiently under pressure are essential. A high school diploma or equivalent is required; an Associate's or Bachelor's degree is a plus. You should be comfortable working in a fast-paced environment and be a team player. This position offers a competitive salary, benefits package, and opportunities for professional development within a growing company. Join our client's Jacksonville team and make a difference in our customers' experience.
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0
Customer Support Lead
32202 Jacksonville, Florida
$75000 Annually
WhatJobs
Posted 21 days ago
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Job Description
Our client is a fast-growing SaaS company looking for a motivated and experienced Customer Support Lead to build and manage their remote-first support team. This is an exciting opportunity to establish and refine customer support processes, ensuring exceptional service delivery for a global user base. You will be responsible for leading a team of customer support representatives, providing guidance, training, and performance management. Key duties include developing and implementing support policies and procedures, managing ticket queues, resolving escalated customer issues, and identifying trends to improve product and service offerings. You will also play a crucial role in creating comprehensive knowledge base articles and FAQs to empower customers and reduce support volume. A deep understanding of customer support best practices, ticketing systems (e.g., Zendesk, Intercom), and CRM software is essential. The ideal candidate will possess outstanding communication, problem-solving, and leadership skills. You must be passionate about delivering outstanding customer experiences and have a proven ability to motivate and develop a remote team. Experience in SaaS customer support is highly preferred. This is a fully remote position, requiring excellent self-discipline and the ability to thrive in a virtual work environment. A Bachelor's degree in Business Administration, Communications, or a related field, along with at least 5 years of experience in customer support, including 2 years in a leadership or supervisory role, is required. Join us and help shape the future of our customer success.
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1
Customer Support Manager
32201 Jacksonville, Florida
$95000 Annually
WhatJobs
Posted 24 days ago
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Job Description
Our client is seeking an experienced and empathetic Customer Support Manager to lead their remote support team. This role is pivotal in ensuring exceptional customer service and driving customer satisfaction and retention. The ideal candidate will have a proven track record in managing support operations, developing support strategies, and fostering a high-performing team culture within a fully remote environment.
As the Customer Support Manager, you will be responsible for overseeing daily support operations, managing ticket queues, and ensuring that service level agreements (SLAs) are consistently met. You will recruit, train, coach, and mentor a team of customer support representatives, providing ongoing feedback and performance management. Developing and implementing support policies, procedures, and best practices to enhance efficiency and customer experience will be a key part of your role. You will analyze customer feedback and support metrics to identify trends, areas for improvement, and opportunities to proactively address customer needs. Collaboration with product and engineering teams to relay customer insights and drive product improvements is also essential.
We require a Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience. A minimum of 5 years of experience in customer support or customer service roles, with at least 2 years in a management or supervisory capacity, is essential. Experience managing a remote support team is highly preferred. Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce Service Cloud) is required. Excellent communication, interpersonal, and problem-solving skills are paramount. Strong leadership abilities, with a focus on team building and employee development, are crucial. The ability to handle complex customer escalations with professionalism and efficiency is expected. A passion for customer advocacy and a commitment to delivering outstanding service are essential for success in this role.
As the Customer Support Manager, you will be responsible for overseeing daily support operations, managing ticket queues, and ensuring that service level agreements (SLAs) are consistently met. You will recruit, train, coach, and mentor a team of customer support representatives, providing ongoing feedback and performance management. Developing and implementing support policies, procedures, and best practices to enhance efficiency and customer experience will be a key part of your role. You will analyze customer feedback and support metrics to identify trends, areas for improvement, and opportunities to proactively address customer needs. Collaboration with product and engineering teams to relay customer insights and drive product improvements is also essential.
We require a Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience. A minimum of 5 years of experience in customer support or customer service roles, with at least 2 years in a management or supervisory capacity, is essential. Experience managing a remote support team is highly preferred. Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce Service Cloud) is required. Excellent communication, interpersonal, and problem-solving skills are paramount. Strong leadership abilities, with a focus on team building and employee development, are crucial. The ability to handle complex customer escalations with professionalism and efficiency is expected. A passion for customer advocacy and a commitment to delivering outstanding service are essential for success in this role.
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2
Lead Customer Support Specialist
32201 Jacksonville, Florida
$55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Lead Customer Support Specialist to manage and enhance customer service operations at their Jacksonville, Florida, US location. This pivotal role involves overseeing a team of customer support representatives, ensuring the delivery of exceptional service and efficient issue resolution. You will be responsible for developing and implementing customer service policies and procedures, training new team members, and monitoring team performance to achieve key service metrics. Key duties include handling escalated customer complaints, resolving complex technical or service issues, and providing guidance and support to the customer service team. The Lead Specialist will also analyze customer feedback and service data to identify areas for improvement and implement proactive solutions.
This position requires a deep understanding of customer relationship management principles and best practices. You will collaborate with other departments, such as Sales and Product Development, to ensure a seamless customer experience and communicate customer needs effectively. The role involves creating and maintaining support documentation, knowledge bases, and FAQs to empower both customers and support agents. You will also be responsible for performance management of the team, conducting regular one-on-one meetings, and fostering a positive and productive work environment.
The ideal candidate will have a Bachelor's degree or equivalent experience in a related field. A minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or lead role, is required. Proven ability to lead and motivate a team, strong problem-solving skills, and excellent communication and interpersonal abilities are essential. Proficiency with CRM software (e.g., Salesforce, Zendesk) and customer support tools is necessary. Experience in developing training materials and conducting effective training sessions is also important. The ability to handle stressful situations calmly and professionally, and a passion for delivering outstanding customer service are critical. This on-site role offers the opportunity to be a key player in shaping the customer experience for a growing company.
This position requires a deep understanding of customer relationship management principles and best practices. You will collaborate with other departments, such as Sales and Product Development, to ensure a seamless customer experience and communicate customer needs effectively. The role involves creating and maintaining support documentation, knowledge bases, and FAQs to empower both customers and support agents. You will also be responsible for performance management of the team, conducting regular one-on-one meetings, and fostering a positive and productive work environment.
The ideal candidate will have a Bachelor's degree or equivalent experience in a related field. A minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or lead role, is required. Proven ability to lead and motivate a team, strong problem-solving skills, and excellent communication and interpersonal abilities are essential. Proficiency with CRM software (e.g., Salesforce, Zendesk) and customer support tools is necessary. Experience in developing training materials and conducting effective training sessions is also important. The ability to handle stressful situations calmly and professionally, and a passion for delivering outstanding customer service are critical. This on-site role offers the opportunity to be a key player in shaping the customer experience for a growing company.
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3
Remote Customer Support Specialist
32201 Jacksonville, Florida
$45000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to provide exceptional service to their valued customers. This fully remote role requires individuals who are passionate about helping others and possess excellent communication skills. You will be the primary point of contact for customer inquiries, addressing issues via phone, email, and chat. Responsibilities include troubleshooting product or service problems, guiding customers through solutions, processing orders and returns, and escalating complex issues to the appropriate departments. A successful candidate will be adept at de-escalating challenging situations, maintaining a positive and professional demeanor, and meticulously documenting all customer interactions. We are looking for someone who is self-motivated, organized, and thrives in an independent work environment. You must have a reliable internet connection and a quiet workspace to ensure high-quality customer interactions. Training will be provided, but a strong understanding of customer service principles is essential. This is a fantastic opportunity for individuals seeking a stable career with growth potential in a supportive, remote-first company culture. You will be instrumental in shaping the customer experience and contributing to the overall success of the company.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed product and service information, troubleshooting, and solutions.
- Process orders, returns, and exchanges accurately.
- Identify and escalate customer issues to appropriate teams for resolution.
- Document all customer interactions and feedback in the CRM system.
- Maintain a high level of customer satisfaction through effective problem-solving.
- Contribute to a knowledge base of common issues and resolutions.
- Adhere to company policies and procedures.
- High school diploma or equivalent; some college coursework is a plus.
- Proven customer support or customer service experience.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and help desk tools.
- Ability to multitask and manage time effectively in a remote setting.
- A dedicated home office setup with reliable high-speed internet.
- Ability to work independently and collaboratively within a remote team.
- Patience and a customer-centric approach to problem-solving.
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4
Senior Customer Support Specialist
32201 Jacksonville, Florida
$55000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This is an excellent opportunity for a dedicated professional to make a significant impact on customer satisfaction and retention.
Responsibilities:
Qualifications:
Responsibilities:
- Provide exceptional, empathetic, and efficient customer support across multiple channels, including email, phone, and live chat.
- Act as a primary point of contact for escalated customer issues, troubleshooting complex problems and delivering timely resolutions.
- Develop and maintain a deep understanding of our client's products and services to accurately assist customers.
- Collaborate with cross-functional teams, such as product development and sales, to relay customer feedback and identify areas for improvement.
- Create and update customer support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Train and mentor junior support staff, sharing best practices and ensuring consistent service quality.
- Monitor support queues and performance metrics, identifying trends and recommending proactive solutions.
- Contribute to the continuous improvement of customer service processes and workflows.
- Adhere to company policies and procedures while ensuring customer data privacy and security.
- Champion the customer experience, striving to exceed expectations with every interaction.
Qualifications:
- Proven experience (3+ years) in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
- Exceptional communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities, with a knack for de-escalating challenging situations.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A patient, customer-centric attitude and a passion for delivering outstanding service.
- Experience in a SaaS or technology-focused company is a plus.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Must have a reliable internet connection and a dedicated home office space conducive to a professional remote work environment.
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5
Senior Customer Support Engineer
32201 Jacksonville, Florida
$75000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Support Engineer to join their globally distributed, remote-first team. In this role, you will be the primary point of contact for complex technical issues reported by our customers, providing expert-level support and ensuring swift resolution. You will diagnose intricate software and hardware problems, troubleshoot technical challenges, and communicate effectively with both technical and non-technical users. Your ability to empathize with customers, de-escalate situations, and provide clear, concise solutions will be paramount. This position requires a deep understanding of our product suite, excellent analytical skills, and a passion for delivering exceptional customer service. You will also contribute to knowledge base articles, internal training materials, and provide feedback to product development teams to improve user experience and product functionality.
Key Responsibilities:
Qualifications:
This fully remote role is ideal for a seasoned support professional who thrives in a challenging, customer-centric environment and is eager to contribute to a growing tech company. The role offers a significant impact on customer retention and product evolution.
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex customer issues with our products and services.
- Document customer interactions, technical issues, and resolutions accurately.
- Escalate unresolved issues to appropriate engineering or development teams with detailed information.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
- Train and mentor junior support staff on technical issues and best practices.
- Proactively communicate technical updates and potential service disruptions to customers.
- Manage customer expectations and ensure high levels of customer satisfaction.
- Participate in on-call rotation for urgent support needs.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, customer service, or a related IT role.
- Strong understanding of operating systems, networking concepts, and common software applications.
- Experience with troubleshooting complex software and hardware issues.
- Excellent problem-solving and analytical skills.
- Exceptional communication, interpersonal, and customer-facing skills.
- Ability to explain technical concepts clearly and concisely to diverse audiences.
- Experience with CRM software and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Certification in relevant technologies (e.g., CompTIA A+, Network+) is a plus.
This fully remote role is ideal for a seasoned support professional who thrives in a challenging, customer-centric environment and is eager to contribute to a growing tech company. The role offers a significant impact on customer retention and product evolution.
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6
Senior Customer Support Specialist
32202 Jacksonville, Florida
$55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is looking for an experienced Senior Customer Support Specialist to enhance their customer service operations in Jacksonville, Florida, US . This role involves providing exceptional technical support and problem resolution for a diverse client base. The position offers a hybrid work arrangement, allowing for a blend of in-office collaboration and remote work flexibility, ensuring both team synergy and individual focus.
Responsibilities:
Responsibilities:
- Provide high-level technical support and troubleshooting for complex customer issues via phone, email, and chat.
- Analyze customer inquiries, identify root causes, and implement effective solutions in a timely manner.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation.
- Develop and maintain comprehensive knowledge base articles, FAQs, and support documentation.
- Train and mentor junior customer support representatives, providing guidance and feedback.
- Identify trends in customer issues and provide feedback to product and engineering teams for service and product improvements.
- Manage customer escalations and ensure customer satisfaction throughout the resolution process.
- Contribute to the development and implementation of customer support policies and procedures.
- Monitor support queues and ensure adherence to service level agreements (SLAs).
- Proactively identify opportunities to improve the customer experience and support processes.
- Participate in cross-functional meetings to represent the customer support perspective.
- Document customer interactions and resolutions accurately in the CRM system.
- Stay up-to-date with product updates, new features, and industry best practices.
- Assist with the onboarding of new support team members.
- Collaborate with quality assurance teams to ensure consistent service delivery.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in a customer support or technical support role, with at least 1 year in a senior or lead capacity.
- Strong technical aptitude and troubleshooting skills, with experience supporting software applications or hardware.
- Excellent communication, active listening, and interpersonal skills.
- Proven ability to manage multiple priorities and work effectively under pressure.
- Experience with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Familiarity with knowledge base management tools.
- Ability to explain technical concepts clearly to non-technical users.
- Experience in training or mentoring team members.
- Proficiency in Microsoft Office Suite.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- Demonstrated commitment to providing exceptional customer service.
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7
Remote Customer Support Specialist
32201 Jacksonville, Florida
$45000 Annually
WhatJobs
Posted 13 days ago
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Job Description
Join Our client's fully remote team as a dedicated Customer Support Specialist. This role is pivotal in ensuring our users receive exceptional service and technical assistance from the comfort of their homes. You will be the first point of contact for customers, handling inquiries via phone, email, and chat with professionalism and efficiency. Your primary responsibility will be to troubleshoot technical issues, guide users through product functionalities, and resolve customer concerns in a timely and effective manner. This position requires a high degree of empathy, patience, and problem-solving skills to address a diverse range of customer needs. You will be instrumental in maintaining customer satisfaction and loyalty by providing clear, concise, and helpful solutions. The ideal candidate is a self-starter, highly organized, and thrives in an independent work environment. Excellent written and verbal communication skills are paramount, as is the ability to convey technical information to non-technical users. You will actively contribute to our knowledge base by documenting common issues and solutions. Training will be provided on our proprietary systems and products, but a solid foundation in customer service principles is essential. We are looking for individuals who are passionate about helping others and are eager to grow within a supportive, remote-first culture. This role is ideal for someone who is tech-savvy, enjoys interacting with people, and can manage their time effectively to meet support targets and service level agreements. A dedicated home office space with a reliable internet connection is required.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide technical support and troubleshooting for our products and services.
- Guide customers through product features and functionalities.
- Resolve customer complaints and escalate complex issues to appropriate departments when necessary.
- Document customer interactions, issues, and resolutions accurately in our CRM system.
- Contribute to the development and maintenance of our customer-facing knowledge base.
- Identify trends in customer issues and provide feedback to product and engineering teams.
- Maintain a high level of customer satisfaction and achieve key performance indicators (KPIs).
- Adhere to company policies and procedures for customer support.
- Collaborate with team members to share best practices and improve support processes.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric approach.
- Reliable high-speed internet connection and a dedicated home office setup.
- Comfortable working independently with minimal supervision.
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8
Senior Customer Support Manager
32201 Jacksonville, Florida
$85000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior Customer Support Manager to oversee their customer service operations in **Jacksonville, Florida, US**. This is a hybrid role, requiring a balance of remote oversight and in-office team leadership. You will be responsible for managing a team of customer support specialists, ensuring the delivery of exceptional service, and driving continuous improvement in customer satisfaction metrics. The ideal candidate has a strong background in customer service management, excellent leadership skills, and a proven ability to motivate and develop support teams.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of customer support representatives, fostering a positive and productive work environment.
- Develop and implement customer service policies and procedures to ensure consistent, high-quality support.
- Monitor team performance, analyze key metrics (e.g., response time, resolution rate, customer satisfaction scores), and identify areas for improvement.
- Handle escalated customer issues, providing timely and effective resolutions.
- Train new team members and provide ongoing coaching and development to existing staff.
- Collaborate with other departments (e.g., Sales, Product, Engineering) to resolve complex customer issues and improve overall customer experience.
- Identify trends in customer inquiries and feedback, reporting insights to management to inform product and service enhancements.
- Develop and manage staffing schedules to ensure adequate coverage during business hours.
- Utilize CRM and support ticketing systems effectively to manage customer interactions and track issues.
- Contribute to the strategic planning of customer support initiatives and objectives.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or support roles, with at least 2 years in a management or supervisory capacity.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service best practices and metrics.
- Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyze data and generate actionable insights.
- Experience in a hybrid work environment is a plus.
- Adaptability and resilience in managing competing priorities.
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