334 Customer Relations jobs in Calumet City
Customer Support Specialist
Posted today
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Job Description
As a Customer Support Specialist, you will be responsible for handling customer service inquiries and resolving issues via phone and/or email, while also identifying and documenting recurring problem areas. Although the primary focus is customer service, the role may occasionally involve light promotion or upselling of products or services by assessing customer needs and suggesting suitable alternatives.
You will manage situations that may require tailored responses or in-depth research, depending on the customer's feedback. This role may require a solid understanding of the company's products, services, and internal processes, along with strong problem-solving skills.
The impact and complexity of the role will vary based on your level of experience and product knowledge (entry-level, experienced, or advanced), the types of inquiries handled, and the complexity of the issues resolved (routine, non-routine, or basic).
Build strong relationships with key customers, understand their needs and challenges, and offer solutions or enhancements that drive customer satisfaction and loyalty
Ensure the accuracy of order data and act as the expert for the order processing flow (system, processes and customer requirements) in collaboration with shared service center. Focus on data details, accuracy and automation to streamline process for accurate, efficient processing
Serve as a liaison between external customers and internal functions to ensure customer satisfaction communicating status, issues and actions required to all parties involved
Seek to proactively identify issues, consider alternative solutions, and take corrective action to resolve and prevent recurrence of problems
Manage customer database and support cross training for account backup and/or transition
Achieve the required KPI's that support Customer Experience and Commercial Excellence
Participate in the 24/7 team rotational after-hours program for divisional customer and logistics support and account coverage flexibility from 7:00AM to 5:00PM CST
Apply deep knowledge to complete department tasks
Work national and complex accounts
Demonstrate ability to lead projects, implement changes and communicate out process improvement initiatives
Ability to operate in multiple business segments and customer categories for assistance in coverage during absences and vacations
We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disabilitymental or physicalmarital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law ("protected classifications"). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.
Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.
Relocation Available: No
Pay Range: $58,160.00-$77,546.67 Annual
This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).
Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.
Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with a competitive company match.
Customer Service Support
Posted 2 days ago
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Job Description
We are looking for a dedicated Customer Service Support specialist to join our team in Merrillville, Indiana. In this long-term contract role, you will be responsible for delivering excellent customer service, managing data entry tasks, and ensuring the smooth handling of administrative duties. This position is an ideal opportunity for someone with strong organizational skills and a passion for helping others.
Responsibilities:
- Respond to inbound customer inquiries promptly and courteously via phone and email.
- Maintain accurate records by performing data entry tasks with attention to detail.
- Coordinate schedules and appointments to support customer needs and operational efficiency.
- Process and manage order entries while ensuring completeness and accuracy.
- Utilize Microsoft Excel and Word to create reports and maintain documentation.
- Provide clear and well-structured email correspondence to address customer concerns.
- Assist in resolving customer issues by collaborating with relevant departments.
- Contribute to maintaining a well-organized call center environment.
- Uphold high standards of customer service and excellence in all interactions.
Requirements - Minimum of 2 years of experience in a customer service or call center role.
- Proficiency in Microsoft Excel and Word for documentation and reporting.
- Strong data entry skills with a focus on accuracy and efficiency.
- Excellent verbal and written communication skills for effective customer interaction.
- Ability to manage schedules and appointments with attention to detail.
- Experience in handling order entry and ensuring data integrity.
- Skilled in email correspondence and maintaining a tone that reflects attention to detail.
- Demonstrated ability to resolve customer issues effectively and collaboratively. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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