398 Customer Relations jobs in Canyon Rim

**When you join Sallie Mae, you become a champion for all students.**
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
**What You'll Contribute**
The Senior Associate, Relationship Management will be responsible for supporting the day-to-day management of client accounts and contribute to the development and implementation of effective relationship management strategies.
**What You'll Do**
+ Serve as a point of contact for client inquiries, requests, and concerns. Develop a deep understanding of client needs and expectations to ensure their satisfaction.
+ Facilitate school engagement through virtual meetings with key influencers in financial aid and various departments.
+ Effectively demonstrate the value of Sallie Mae's suite of products and services, including private student loans and college planning products to school personnel.
+ Proactively monitor client satisfaction levels, identify areas for improvement, and work with the team to address concerns and provide effective solutions.
+ Liaise between schools and internal departments to promote brand and product awareness, and facilitate effective problem resolution and ensure client needs are met.
+ Work with other Sallie Mae colleagues (e.g. Sales Colleagues, School Solutions Group, School Assist, Credit Risk, etc.) to develop and build client relationships on campus, and ensure due diligence requirements are met (not limited to: Collecting financial statements, ECARs, Accreditation documents, catalogs, graduation and placement rates, etc.)
+ Support the analysis of client data and generation of reports on key performance metrics, such as client activity, revenue growth, and satisfaction levels.
+ Identify process inefficiencies and recommend improvements to enhance the overall relationship management function.
+ Ensure a proper record keeping of customer service information and other interactions within Oracle Sales Cloud (CRM) through secure, timely, and accurate data entry.
+ Function as a risk owner in daily business activities, continually working to support a strong risk, audit, compliance, and regulatory culture to include understanding loan and disbursement processes.
+ Submit requested reports and special projects in a timely an accurate manner (e.g. weekly report of activities, special requests of information etc.
_The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._
**What you have**
Minimum education, skills and experience required.
+ Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients and internal stakeholders.
+ Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
+ Detail-oriented mindset with strong problem-solving abilities.
+ Customer-centric approach with a commitment to delivering exceptional service.
+ Proficiency in using CRM software and other relevant tools for relationship management.
+ Analytical skills with the ability to interpret data and generate meaningful insights.
+ Ability to work effectively in a team environment and collaborate with cross-functional teams.
Preferred education, skills, and experience.
+ Bachelor's degree in business administration, marketing, or a related field.
+ 3 years of experience in relationship management, account management, or a related role is preferred.
**The Americans with Disabilities Act**
_The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._
**Feeling your best helps you do your best:**
**Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).**
+ Competitive base salaries
+ Bonus incentives
+ Generous PTO, Floating Holidays and 12 Federal Holidays observed
+ Support for financial-well-being and retirement 401k with employer match
+ Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
+ Employer paid short-term/long-term disability and basic life insurance
+ Flexible hybrid working arrangements.
+ Paid parental leave and adoption reimbursement programs
+ Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
+ Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
+ Tuition Reimbursement and Family Scholarship Programs
+ Career development and training opportunities
Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
**Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here ( **to view the U.S. Pay Transparency Policy,** **here ( **for federal job applicant notices, and** **here ( **to view the California Employee Privacy Notice.**
**Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ( and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.**
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click Click to view the U.S. Pay Transparency Policy.

**LOCATION:** This position works from a remote home office and will live in or near to the Kansas City KS area.
**OVERVIEW**
You will be part of the Health Learning, Research & Practice (HLRP) Business Unit within Wolters Kluwer Health is a challenging and fulfilling role. To be successful, you will be driven to continuously learn and help nursing higher educational institutions change toward more effective learning models. The territory will consist mostly of Kansas and Nebraska (among neighboring areas). You will be selling CoursePoint+ (course materials), DocuCare (EHR), VSIM/VRClinicals (virtual patient simulation), and Lippincott Ready for NCLEX (testing prep).
You will have a territory of accounts and work for an organization that strives to build effective performance conditions. You will have a Regional Sales Manager who is a coach to help support career growth and learn emerging best practices in sales and marketing. You will play an important role in moving Wolters Kluwer Health to the forefront of nursing education, particularly in the digital solution space, and have uncapped earning potential along the way!
**RESPONSIBILITIES**
+ Develop and maintain a sales pipeline of opportunities to achieve sales objectives via prospecting and account management
+ Develop sales strategy for prospects and assigned accounts and successfully manage deals through the sales cycle
+ Communicate with customers with regards to any account problems and discuss customer concerns and suggestions
+ Negotiate service and product terms with customers
+ Report suggestions to and develop solutions with sales, order processing, and customer support team
+ Handle add-on sales for clients
+ Use the customer relationship management (CRM) system Salesforce to process, track, and organize client information.
**QUALIFICATIONS**
**Education:** Bachelor's Degree or equivalent relevant experience
**Experience:** 3+ years working in Account Management, Sales, or other equivalent experience
+ Understanding of business, financials, products & services, and the market, preferably with a reputation for providing a level of expert knowledge within your industry
+ Excellent communication (both written & oral) and presentation skills
+ Ability to manage own territory and accounts and monitor resources accordingly
**TRAVEL:** Up to 4 days travel per week
**Additional Information** : Thepoint.lww.com
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**LOCATION:** Remote U.S. (West - Preference will be given to a candidate who lives in western USA).
**OVERVIEW**
You will leverage your understanding of business, financials, and customer needs to increase sales within your territory. With a higher level of authority in negotiations, you will play an important role in achieving revenue targets and cultivating lasting relationships with our customers.
**RESPONSIBILITIES**
+ Develop effective sales approaches to target key accounts.
+ Engage in in-depth negotiations with higher autonomy to close deals.
+ Manage and nurture relationships with key customer accounts.
+ Provide accurate sales forecasts and activity reports.
+ Identify and analyze market conditions to uncover sales opportunities.
+ Handle moderately complex or higher-value sales opportunities.
+ Gather and utilize customer feedback to improve sales strategies.
+ Act as a mentor and trainer for junior sales staff.
+ Collaborate with other departments to ensure customer satisfaction.
+ Implement and refine sales techniques tailored to customer needs.
**QUALIFICATIONS**
**Education:** Bachelor's degree or equivalent experience.
**Experience:** 5+ years higher ed sales experience, enterprise level experience preferred.
+ Strategic Planning: Ability to develop and implement effective sales strategies.
+ Negotiation Tactics: Advanced negotiation skills for closing complex deals.
+ Customer Insight: Deep understanding of customer needs and preferences.
+ Analytical Thinking: Strong ability to analyze and interpret sales data.
+ Sales Software: Proficient use of advanced CRM and sales management tools.
+ Team Collaboration: Skills to work effectively with cross-functional teams.
+ Market Knowledge: Comprehensive awareness of market dynamics and trends.
+ Mentorship: Capability to train and mentor junior team members.
+ Overall skills: Strong attention to detail, collaborative team player, excellent communication and transparency, and exceptional negotiation skills.
**TRAVEL:** 20% + Occasional travel to customer locations, industry events, internal meetings
**Additional Information:** may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750
This role is eligible for Bonus.
**Additional Information** :
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina?
Benefits & Perks:?
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend?shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment?
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
**Position**
Inbound Customer Service Agent - Consumer Relations (Remote)
**Location**
USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD
**How You'll Create Possibilities**
As a? **Remote** **Consumer Advocate** ?with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career?
+ We offer a base rate of **$17.00/hour+ incentives** based on your quality scores - paid weekly.
+ Training?requires?a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
+ After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday?
After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
+ Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry?
+ Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions?
+ Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions? ? ? ? ?
+ Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc?
+ Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager?
+ Complete consumer reviews for satisfaction before case closure.
+ Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
**What You'll Bring to Our Team**
**Position Requirements**
+ High School Diploma or GED
+ Minimum of 1-year Call-Center experience
+ Minimum of 2-years Escalated Customer Service experience
+ Ability to communicate effectively in English is a requirement
+ Excellent written & verbal skills
+ Moderate to advanced computer skills; navigating multiple online applications?
+ Exceptional organizational skills; ability to effectively multi-task
+ Ability to handle?high-volume calls?while simultaneously handling multiple online applications
+ Previous experience working from home (preferred)
**Soft Skills?**
+ Passion for helping customers and problem-solving
+ Flexible with the ability to take direction from management yet work independently to achieve goals
+ Active listening skills and the ability to ask questions?
+ Conflict resolution skills; negotiation skills; and time management skills
+ Flexibility, being the ability to adapt to change. Critical thinking skills?
+ Desire to work in a team environment towards common goals
+ Ability to remain calm and show empathy while handling challenging customer concerns?
**Requirements for Remote Work Environment**
+ Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
+ A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
+ Internet Speed Requirements:?
+ Ping 50 Mbps or lower
+ Download 50 Mbps or higher
+ Upload 15 Mbps or higher
**Our Culture**
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina?
Benefits & Perks:?
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend?shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment?
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities?
**Position**
Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)
**Location**
USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD
**How You'll Create Possibilities**
As a? **Bilingual** **Remote Consumer Advocate** ?with ASI/GE Appliances, you will resolve escalated customer service issues **(in English and Spanish)** . In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career?
+ We offer a base rate of **$17.85/hour+ incentives** based on your quality scores - paid weekly.
+ Training?requires?a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
+ After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday?
After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
+ Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry?
+ Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions?
+ Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions? ? ? ? ?
+ Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc?
+ Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager?
+ Complete consumer reviews for satisfaction before case closure.
+ Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
**What You'll Bring to Our Team**
Additional Job Description
**Position Requirements**
+ **Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form**
+ High School Diploma or GED
+ Minimum of 1-year Call-Center experience
+ Minimum of 2-years Escalated Customer Service experience
+ Ability to communicate effectively in English is a requirement
+ Excellent written & verbal skills
+ Moderate to advanced computer skills; navigating multiple online applications?
+ Exceptional organizational skills; ability to effectively multi-task
+ Ability to handle?high-volume calls?while simultaneously handling multiple online applications
+ Previous experience working from home (preferred)
**Soft Skills?**
+ Passion for helping customers and problem-solving
+ Flexible with the ability to take direction from management yet work independently to achieve goals
+ Active listening skills and the ability to ask questions?
+ Conflict resolution skills; negotiation skills; and time management skills
+ Flexibility, being the ability to adapt to change. Critical thinking skills?
+ Desire to work in a team environment towards common goals
+ Ability to remain calm and show empathy while handling challenging customer concerns?
**Requirements for Remote Work Environment**
+ Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
+ A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
+ Internet Speed Requirements:?
+ Ping 50 Mbps or lower
+ Download 50 Mbps or higher
+ Upload 15 Mbps or higher
**Our Culture**
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to

Supervisor Account Management

Headquartered in Dublin, Ohio, Cardinal Health, Inc. is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500. We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.

We currently have a career opening for a Supervisor Account Management. As a member of the Account Management Customer Success Team, the Supervisor is an experienced health system advisor, master communicator, problem solver, people leader and on-going project manager responsible for the corporate office relationship with aggregate group Acute IDN(s) under a customer success Manager. This individual is a customer driven, entrepreneurial minded team player that wakes up every day focused on meeting customer needs and working proactively to build long-lasting relationships and sustainable processes and solutions.

Location: Remote Travel: Quarterly to state of Pennsylvania.

Responsibilities

Corporate Customer Relationship and Contract Management:

• This role will have 2 direct reports and supports a large corporate relationship.
• Demonstrates deep customer expertise; collaborates with corporate offices to identify the drivers leading to business success.
• Drive customer initiatives with our internal teams to further the partnership.
• Partner with management and leaders of other teams to contribute to organizational success of customer relationship.
• Develops an elite team by training and coaching the professional development of account managers.
• Ability to handle sensitive situations and/or information in a professional manner.
• Deliver on commitments made during sales process by operationalizing and owning the terms and conditions of customer agreement to full extent.
• Develop strategic IDN plan in collaboration with manager, inside sales, outside sales and other cross-functional teams. Identify critical account management capabilities and customer needs through deep understanding of business and customer base.
• Own communication between the customer and Cardinal Health ranging from service issues to leading cadence calls.
• Lead Business Review preparation and delivery, partnering with sales counterpart as appropriate, with focus on delivering insights and generating productive conversations around strategic initiatives/partnership.
• Responsible for execution to customer agreement, including reporting of performance measurements, identification of savings opportunities, reporting the savings achieved and communicating back to customer; validates MMP and rebate calculations and delivers results.
• The role will be 40% team leadership / 40% tactical / 20% project/process improvement.

Issue Resolution/Project Management:

• Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and for facilitating, developing, designing, and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (sales, customer service, implementation, contracts, operations).
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Provides appropriate level of customer support on complex customer issues.
• Manages more involved customer transactions with a focus on project initiatives and quality improvement.
• Implements, measures, and evaluates the effectiveness of protocols, programs, or deliverables.
• Compares measurement results to standards.
• Identify opportunities to improve efficiency while providing flawless transactions, services and products.

Analytics and Reporting:

• Responsible for execution to customer agreement, including reporting of performance measurements, identification of savings opportunities, reporting the savings achieved and communicating back to customer.
• Reporting of performance measurements to track and sustain continuous improvement for initiatives and routine business needs.

Qualifications

Required:

• Prior experience in a customer facing role.
• Strong Analytical and Reporting capabilities.
• Excel proficiency (VLOOKUP, Pivot Tables).
• Healthcare knowledge required, preferably with pharmaceutical distribution specifically.

Preferred:

• Prior Account Manager experience.
• Prior people leadership experience.
• Experiencing presenting and working with healthcare leadership.
• Ability to lead and manage both internal team members and external customers in a complex matrix environment.
• Strong communication skills/attention to detail.

Anticipated pay range: $66,500 $99,645

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 9/7/25 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

**_What Account Management contributes to Cardinal Health_**
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer facing experience, preferred
+ Strong communication skills
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
+ Demonstrated ability to work in a fast-paced, collaborative environment
+ Highly motivated, creative, able to operate effectively within a team
+ May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $66,500 - $99,645
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/7/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Technology Account Management - IC
Overview
Mastercard is a leading provider of innovative API-based financial products, empowering businesses with seamless access to financial data and services. The Open Banking Technical Account Management team is seeking a dynamic and highly skilled Technical Account Manager with a strong technical background to join our team. As a part of this team, you will play a critical role in providing technical guidance to our largest and most strategic clients.
Key Responsibilities:
1. Technical Solution Design:
- Analyze client needs and tailor our API solutions to meet their specific requirements, ensuring optimal integration and performance.
- Collaborate with cross-functional teams to design and architect effective technical solutions that align with the client's objectives and needs.
2. Post-sales Implementation:
- Lead the technical implementation process, ensuring smooth integration and deployment of our API-based financial products within the client's ecosystem.
- Provide technical guidance and support to clients during the implementation phase, addressing any integration challenges and ensuring successful project delivery.
3. Client Relationship Management:
- Establish strong relationships with clients, acting as a technical advisor and ensuring their ongoing satisfaction with our solutions.
- Gather feedback and insights from clients to continuously improve our products and services, communicating their needs to internal teams.
4. Technical Expertise and Support:
- Utilize in-depth knowledge of REST APIs and SQL querying to provide technical expertise and support to both internal teams and integrating clients.
- Troubleshoot and resolve technical issues, collaborating with the development and support teams to deliver effective solutions.
All About You
Skills and Qualifications:
- Previous experience in a solution engineering or technical account management role.
- Strong knowledge of REST APIs and experience in integrating them into various applications/ API-based solutions.
- Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
- Problem-solving mindset and ability to work independently and within a team.
- Familiarity with the following tools: Postman, Webhook.site, RedHat 3Scale, Plantext,
- Familiarity with financial industry standards and protocols (e.g., OAuth, FDX, OpenID Connect, PCI-DSS).
- Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Proven ability to work effectively in a collaborative, team-oriented environment.
- Adaptability and willingness to learn new technologies and stay updated on industry trends.
- Proficiency in SQL querying and database management.
- Understanding of software development life cycle (SDLC) and integration methodologies.
- Strong organizational skills and attention to detail.
Preferred Additional Skills:
- Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
- Knowledge of programming languages such as Python, Java, or JavaScript.
- Experience with authentication and encryption protocols (e.g., OAuth, RSA).
- Understanding of encryption and data security principles, enterprise architecture, networking.
- Relevant IT industry certifications and/or training (e.g., CompTIA CySA+, Network+, ISC^2 SSCP).
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
**Pay Ranges**
Salt Lake City, Utah: $103,000 - $165,000 USD

**Company :**
United Concordia Dental
**Job Description :**
**JOB SUMMARY**
This job leads a team charged with the responsibility of reviewing, verifying, reconciling, and posting funds received from UCCI Accounts, nationwide, in an accurate and timely manner, as well as other analytical responsibilities. The incumbent conducts oversight of Commercial Operations Account installation processes, ensuring accurate and timely processes and transparency of Quote to ID card status to customers, including Groups, Sales and Support teams within the company. Responsible for resource planning, budget compilation and attainment. Provides tools and guidance to supervisors and professional staff to assure that performance and servicing standards are met. Individual contributor roles as needed.
**ESSENTIAL RESPONSIBILITIES**
+ Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
+ Lead daily Receivables Management operations. This is a "hands-on" position, requiring the incumbent to work closely with the section's Accountant, Accounting Coordinators, Associate Analyst, providing, guidance, feedback, training, motivation, and support. This team is responsible for posting funds received from UCCI Accounts, nationwide, in an accurate and timely manner. This involves a variety of related activities, including but not limited to: Reviewing imaged deposit reports, Verifying bank receipts, checks, invoices, amounts, group numbers, etc., using the Billing system, Maintenance of bank lockbox accounts, Developmentand analysis of aging reports, Telephone contact with account representatives concerning overdue payments, Resolution of inquiries related to broker commissions or TPA's, Creation of monthly reports detailing problematic accounts, Termination of groups for non-payment, Completing write-offs as appropriate, Coordinating AR issues affecting claims or inquiry processing with Membership and Billing personnel.Lead or participate in higher level AR tasks and projects, typically related to: Analysis and reconciliation of cash in transit discrepancies, Streamlining, development and documentation of AR policies or procedures, Reduction of AR balances and coordination of relationships with collection agencies, Creation of AR databases, use of internet technology, report development, etc., TIGAR system enhancements, and automation of cumbersome or manual processes, Coordination of annual audits (such as PWC Revenue Audit and Support Senior Vice President of Operations in Monthly/Annual budget and expense analysis for Commercial Operations group.
+ Support the onboarding of groups for commercial and partner business ensuring all service level agreements are attained including turn around time, accuracy on both new and maintenance to existing groups. This position is responsible for delivering to each client/group - Admin Kit including reference material and billing guide, ID cards, Group Policy documents including Benefit Summary, Certificates of Coverage and Member Post Cards for web access and Initial Invoice. Perform as Product Owner for the following information technology systems: Group Database and Services, Group Policy Automation, Client Onboarding Engine (COBE), and Benefits Plan Information Repository (BPIR), Eloquence and Collection of Documents (COD). Oversee day to day department operations. Manage AI Business Analyst staff and AI Coordinators. Responsible for overseeing all department projects, initiatives and other activities to make the department as efficient, effective and least costly as possible. Process improvement idea development, sponsorship, and implementation is key aspect of this position.
+ Other duties as assigned.
**EDUCATION**
**Required**
+ Bachelor's Degree in Accounting or related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree
**Preferred**
+ Master's Degree in Business
**EXPERIENCE**
**Required**
+ 5 - 7 years in Accounts Receivable, Membership Administration, Billing, Collections or Account Support
**Preferred**
+ None
**LICENSES AND CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Accounts Receivable (A/R) or Account Management
+ Analysis of business problems/needs
+ Analysis
+ Analytical Skills
+ Budget Management
+ Business Case Justification
+ Analytical and Logical Reasoning/Thinking
+ Business Process
+ Supervisory Experience
**Language (Other than English)**
None
**Travel Required**
0% - 25 %
**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**
**Position Type**
Office-Based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Occasionally
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Never
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J268389