750 Customer Relations jobs in Castro Valley
Part-Time Customer Relations Specialist
Posted today
Job Viewed
Job Description
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
$19.38 - $24.23 an hour dependant on experience
This position may be eligible for overtime pay based on business needs.
**Responsibilities**
- Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
- Effectively manage customer account data which includes setting up new accounts and maintaining related data
**Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay
For eligibility and a full list of our benefit offerings please visit: .
**Qualifications**
- Minimum of 3 years of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit .
_It's an amazing time to become a part of our team as we expand our national footprint and_ _make strides toward a sustainable, clean energy future!_
**Applications will be accepted until the position is filled.**
**As part of our pre-employment hiring process, background checks and drug screens are performed.**
**For more information about our hiring process, please visit:** ** Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, citizenship or immigration status, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law._
_In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: ( )_
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**_Job Location_** _US-CA-Concord_
**_Posted Date_** _4 weeks ago_ _(7/16/2025 8:58 AM)_
**_Job ID_** _2025-15829_
**_Category_** _Customer Service_
**_Position Type_** _Part-time Regular_
Director of Relationship Management
Posted today
Job Viewed
Job Description
Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We're looking for a Relationship Management Director to join our ever-evolving Commercial team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our Commercial and Sales teams create value for businesses of every size and industry - from globally recognized brands to new start-ups. They seek out new opportunities to unleash the potential of our new and existing customers. This role will lead an industry vertical with several direct reports. What you'll own Drive growth in a high-potential vertical, leveraging market opportunities to expand our footprint Utilize experience in global payments or global markets to enhance our international operations, with a focus on international markets Act as a hands-on seller in the Relationship Management Director (RMD) role, leading by example in sales activities Onboard and mentor new team members, providing close support initially to ensure their success Understand and capture white space opportunities to drive profitability Maintain a strong customer focus, ensuring high levels of client satisfaction and long-term relationship building Collaborate with the team to develop and implement strategies for growth, continuously seeking ways to expand our market presence What you bring 7+ years of previous team leadership experience Proven experience within payments acquiring and managing international payments Bachelor's degree or the equivalent combination of education, training, or work experience Strong commercial acumen with the ability to identify and capitalize on profitable opportunities Demonstrated success in driving growth within high-potential verticals Adaptability to navigate an ever-changing and evolving role What makes a Worldpayer What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. #LI-JH1 Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $161,800.00 - $267,000.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here . If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #J-18808-Ljbffr
Japanese Banking Liquidity Relationship Management
Posted 4 days ago
Job Viewed
Job Description
+ Provides support for pre-sales sales activities such as presentations, bids/proposals, and requests for information.
+ Retains and expands existing relationships to achieve portfolio retention, sales, service, and profitability objectives.
+ Establishes and enhances the Bank's brand by participating in meaningful and focused business and community.
+ Participates in industry forums and conferences to keep apprised of all industry trends, competitive insights, products and services.
+ Provides subject matter expertise on market conditions and trends to maintain a high level of environmental awareness.
+ Coordinates cash management product implementation and financial transaction set-up.
+ Ensures consistent personnel training throughout the team.
+ Acts as daily sales contact for clients on sales related questions such as product information, pricing, implementation timeframes and requirements.
+ Gathers data to advance sale process and completes all required documentation.
+ Assists team in pre-sales activities such as pitch preparation, client research, preparation of prospect and client files for further action.
+ Tracks implementation requests to keep the process on track with timelines.
+ Tracks Internal reports and recommends improvements to sales support materials based on findings and feedback.
+ Compiles pre-call and post call information packages by accessing internal systems and bank personnel to validate client holdings, pricing, and volumes.
+ Provides research and data gathering to sales team to facilitate solution to the client's/prospect's business and needs.
+ Assists with sales and service administration and processing ensuring client experience is seamless and opportunities are identified and met.
+ Maintains current client information on Bank system/files to ensure client history is accurate and complete.
+ Ensures accurate billing to clients.
+ Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
+ Exercises judgment to identify, diagnose, and solve problems within given rules.
+ Works independently on a range of complex tasks, which may include unique situations.
+ Broader work or accountabilities may be assigned as needed.
**Qualifications:**
+ Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
+ If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
+ Technical proficiency gained through education and/or business experience.
+ Verbal & written communication skills - In-depth.
+ Collaboration & team skills - In-depth.
+ Analytical and problem solving skills - In-depth.
+ Influence skills - In-depth.
+ Data driven decision making - In-depth.
**Salary:**
$69,000.00 - $127,800.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Director of Relationship Management (San Francisco)
Posted today
Job Viewed
Job Description
Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We're looking for a Relationship Management Director to join our ever-evolving Commercial team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Our Commercial and Sales teams create value for businesses of every size and industry - from globally recognized brands to new start-ups. They seek out new opportunities to unleash the potential of our new and existing customers.
This role will lead an industry vertical with several direct reports.
What you'll own
- Drive growth in a high-potential vertical, leveraging market opportunities to expand our footprint
- Utilize experience in global payments or global markets to enhance our international operations, with a focus on international markets
- Act as a hands-on seller in the Relationship Management Director (RMD) role, leading by example in sales activities
- Onboard and mentor new team members, providing close support initially to ensure their success
- Understand and capture white space opportunities to drive profitability
- Maintain a strong customer focus, ensuring high levels of client satisfaction and long-term relationship building
- Collaborate with the team to develop and implement strategies for growth, continuously seeking ways to expand our market presence
What you bring
- 7+ years of previous team leadership experience
- Proven experience within payments acquiring and managing international payments
- Bachelor's degree or the equivalent combination of education, training, or work experience
- Strong commercial acumen with the ability to identify and capitalize on profitable opportunities
- Demonstrated success in driving growth within high-potential verticals
- Adaptability to navigate an ever-changing and evolving role
What makes a Worldpayer
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
#LI-JH1
Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $161,800.00 - $267,000.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here .
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#J-18808-LjbffrSmall Business Banking Relationship Management Manager (LO)
Posted 2 days ago
Job Viewed
Job Description
Wells Fargo is seeking a Small Business Relationship Management Manager to support Small Business Banking. We are seeking candidates that are passionate about small business, with the ability to build trust, and deepen relationships as well as leadership experience to help drive and deliver results for small business clients.
**In this role, you will:**
+ Manage and develop a team of relationship managers with a focus on client relationship management, client experience, acquisition of new clients, deepening of existing relationships, and risk management for Small Business customers (defined as revenue of $1-25MM).
+ Promote the growth of the business by implementing strategies to increase revenue by onboarding new clients, deepening the relationship with existing clients, and retaining existing credit or deposit balances within an assigned territory.
+ Identify and recommend opportunities for process improvement and risk control development.
+ Make decisions and resolve low to moderately complex issues regarding resources, objectives, and operations of team to meet business objectives.
+ Collaborate and consult with peers, colleagues, and multiple level managers, interact directly with clients, represent the company externally, and lead a team of individuals to resolve client issues while achieving Wells Fargo's business objectives, by helping clients navigate processes and escalating inquires when needed.
+ Create professional teams within functional area through effective selection, training, skill development, motivation, evaluation, and retention of highly skilled and proficient business banking professionals.
+ Manage allocation of people and financial resources for functional area
+ Mentor and guide talent development of direct reports and assist in hiring talent
+ Coach and manage team with low to moderate complexity and risk to offer the full suite and digital solutions to meet clients' needs, by developing best practices to engage product organizations and understand clients' businesses, strategic objectives, operational priorities, and financial positions.
+ Partner with Strategy, Sales, and Product partners to provide vision, leadership, leveraging market data and expertise on client and market needs to enable the innovation, design, and delivery of solutions more effectively.
+ Establish relationships with Wells Fargo partners across assigned territory to develop partnership agreements to better meet our client's needs.
+ This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.
**Required Qualifications:**
+ 4+ years of Business Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Demonstrated ability and proven track record of managing a high performing non-exempt and/or exempt sales team
+ Demonstrated ability to manage teams across multiple locations including geography/markets and/or remote.
+ Demonstrates a clear understanding of Business Banking products, such as:
+ Business Checking Accounts
+ Lines of Credit
+ Payables and Receivables
+ Understanding of complex business cash flow (if applicable)
+ Demonstrated ability to drive change within an organization
+ Proven ability to navigate and prioritize multiple priorities
+ Excellent verbal, written, and interpersonal communication skills
+ Excellent time management and organizational skills
+ Thorough understanding of Operational Risk
**Job Expectations:**
+ Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.
**Pay Range**
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$43,000.00 - 224,000.00
**Benefits**
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs ( for an overview of the following benefit plans and programs offered to employees.
+ Health benefits
+ 401(k) Plan
+ Paid time off
+ Disability benefits
+ Life insurance, critical illness insurance, and accident insurance
+ Parental leave
+ Critical caregiving leave
+ Discounts and savings
+ Commuter benefits
+ Tuition reimbursement
+ Scholarships for dependent children
+ Adoption reimbursement
**Posting End Date:**
16 Aug 2025
*** **_Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-480633
Associate Director, IT Business Relationship Management (Compliance) (Redwood City)
Posted today
Job Viewed
Job Description
Join to apply for the Associate Director, IT Business Relationship Management (Compliance) role at Corcept Therapeutics
Associate Director, IT Business Relationship Management (Compliance)Join to apply for the Associate Director, IT Business Relationship Management (Compliance) role at Corcept Therapeutics
Get AI-powered advice on this job and more exclusive features.
Corcept is leading the way in the research and development of cortisol modulators, molecules that regulate cortisol activity at the glucocorticoid receptor (GR). To date, we have discovered more than 1,000 selective proprietary cortisol modulators.
In 2012, we received FDA approval of Korlym (mifepristone), the first approved treatment for hypercortisolism (Cushings syndrome).
Today, our team and collaborators continue to unlock the possibilities of cortisol modulation as a way to treat serious diseases. With more than 30 ongoing studies across a wide range of disease areas, including endocrinology, oncology, metabolism, and neurology, we remain dedicated to advancing the possibilities of cortisol modulation.
What began as a ripple of scientific truth is now poised to unleash a sea change of discovery representing a fundamental shift in the way we understand and treat disease.
The Associate Director, IT Business Relationship Management (BRM) Compliance will serve as the primary liaison between the Compliance function and IT, enabling the delivery of technology solutions that align with regulatory requirements, business strategy, and operational goals. This role is responsible for understanding the needs of the Compliance organization, translating them into scalable IT solutions, and ensuring continuous alignment between business priorities and IT capabilities in a highly regulated and evolving environment. This role reports to the Senior Director of Business Relationship Management (BRM). The Compliance organization includes Quality, Regulatory and Patient Safety teams. This is a hybrid role typically requiring on-site presence at least 3 days per week.
Responsibilities:
- Support and partner with the Senior Director of Business Relationship Management, drive and oversee key initiatives in a rapidly expanding environment
- Partner with the Compliance organizations to:
- Lead the delivery of IT initiatives that meet business needs, regulatory requirements, and stakeholder expectations
- Translate Compliance business requirements into scalable, compliant processes and technical solutions aligned with enterprise IT standards
- Oversee the support and performance of Compliance applications, ensuring consistent service delivery and issue resolution through internal teams and managed service providers
- Oversee end-to-end management of IT projectsincluding planning, design, and implementationensuring projects are delivered on time, within scope, and with measurable business impact
- Develop and maintain a dynamic multi-year technology and capability roadmap tailored to the Compliance organizations that addresses both current operational demands and future growth opportunities, supporting strategic business objectives and evolving regulatory landscapes
- Track and manage the Total Cost of Ownership (TCO) for Compliance-related technologies, recommending cost-effective solutions without compromising compliance or performance
- Lead a team of managed service providers supporting the lines of business technology needs including project delivery, solution design, enhancement requests and support services
- Establish and track key performance indicators (KPIs) and service level agreements (SLAs) to measure success and ensure accountability across internal teams and vendors
- Collaborate with cross-functional IT teams to ensure seamless delivery of services, efficient communication, and shared accountability for outcomes
- Support change management efforts by identifying process improvement opportunities, advocating for digital transformation, and enabling scalable IT solutions
- Establish clear performance metrics and service level agreements (SLAs) to monitor IT service delivery, project outcomes, and stakeholder satisfaction
- Stay informed of emerging industry trends, best practices, and regulatory changes to proactively recommend technologies and process adaptations that empower the company during phases of rapid expansion
- Uphold Corcepts Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives align with the Companys ethics and patient-first principles
- Strong understanding of Compliance business processes, requirements, and the supporting IT systems
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through implementation, sharing wider themes and trends with the Senior Service Partner
- Strong record of accomplishment of delivering complex technology projects successfully, addressing business needs
- Strategic thinker with demonstrated ability to identify and implement technology solutions that align with business goals
- Strong understanding of building and operating a technology support function
- BS/BA degree in a related discipline is required. Training or equivalent experience in IT or business management is beneficial but not required
- 7+ years of experience in life sciences with a focus on IT system delivery
- 3+ years of experience in Program & Project Management, including the Software Development Lifecycle and Computer Systems Validation process
- Excellent communication skills
Applicants must be currently authorized to work in the United States on a full-time basis.
For information on how Corcept collects, uses, discloses, protects, and otherwise processes personal information and an explanation of the rights and choices available to you with respect to your personal information, please refer to our Privacy Notice link.
Corcept appreciates the commitment and hard work of all our team members as we strive to discover and develop novel treatments for patients with serious unmet medical needs.
Please visit our website at: Corcept is an Equal Opportunity Employer
Corcept will not conduct interviews via text message or messaging platforms and will not ask you to download anything as part of your interview. Though we use third-party tools to help with advertising our jobs, please be vigilant in checking that the communication is in fact coming from Corcept.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
Referrals increase your chances of interviewing at Corcept Therapeutics by 2x
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#J-18808-LjbffrAssociate Director, IT Business Relationship Management (Compliance) (Redwood City)
Posted 1 day ago
Job Viewed
Job Description
Redwood City, California, United States
Corcept is leading the way in the research and development of cortisol modulators, molecules that regulate cortisol activity at the glucocorticoid receptor (GR). To date, we have discovered more than 1,000 selective proprietary cortisol modulators.
In 2012, we received FDA approval of Korlym (mifepristone), the first approved treatment for hypercortisolism (Cushings syndrome).
Today, our team and collaborators continue to unlock the possibilities of cortisol modulation as a way to treat serious diseases. With more than 30 ongoing studies across a wide range of disease areas, including endocrinology, oncology, metabolism, and neurology, we remain dedicated to advancing the possibilities of cortisol modulation.
What began as a ripple of scientific truth is now poised to unleash a sea change of discovery representing a fundamental shift in the way we understand and treat disease.
The Associate Director, IT Business Relationship Management (BRM) Compliance will serve as the primary liaison between the Compliance function and IT, enabling the delivery of technology solutions that align with regulatory requirements, business strategy, and operational goals. This role is responsible for understanding the needs of the Compliance organization, translating them into scalable IT solutions, and ensuring continuous alignment between business priorities and IT capabilities in a highly regulated and evolving environment. This role reports to the Senior Director of Business Relationship Management (BRM). The Compliance organization includes Quality, Regulatory and Patient Safety teams. This is a hybrid role typically requiring on-site presence at least 3 days per week.
Responsibilities:
- Support and partner with the Senior Director of Business Relationship Management, drive and oversee key initiatives in a rapidly expanding environment
- Partner with the Compliance organizations to:
- Lead the delivery of IT initiatives that meet business needs, regulatory requirements, and stakeholder expectations
- Translate Compliance business requirements into scalable, compliant processes and technical solutions aligned with enterprise IT standards
- Oversee the support and performance of Compliance applications, ensuring consistent service delivery and issue resolution through internal teams and managed service providers
- Oversee end-to-end management of IT projectsincluding planning, design, and implementationensuring projects are delivered on time, within scope, and with measurable business impact
- Develop and maintain a dynamic multi-year technology and capability roadmap tailored to the Compliance organizations that addresses both current operational demands and future growth opportunities, supporting strategic business objectives and evolving regulatory landscapes
- Track and manage the Total Cost of Ownership (TCO) for Compliance-related technologies, recommending cost-effective solutions without compromising compliance or performance
- Lead a team of managed service providers supporting the lines of business technology needs including project delivery, solution design, enhancement requests and support services
- Establish and track key performance indicators (KPIs) and service level agreements (SLAs) to measure success and ensure accountability across internal teams and vendors
- Collaborate with cross-functional IT teams to ensure seamless delivery of services, efficient communication, and shared accountability for outcomes
- Support change management efforts by identifying process improvement opportunities, advocating for digital transformation, and enabling scalable IT solutions
- Establish clear performance metrics and service level agreements (SLAs) to monitor IT service delivery, project outcomes, and stakeholder satisfaction
- Stay informed of emerging industry trends, best practices, and regulatory changes to proactively recommend technologies and process adaptations that empower the company during phases of rapid expansion
- Uphold Corcepts Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives align with the Companys ethics and patient-first principles
Preferred Skills, Qualifications and Technical Proficiencies:
- Strong understanding of Compliance business processes, requirements, and the supporting IT systems
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through implementation, sharing wider themes and trends with the Senior Service Partner
- Strong record of accomplishment of delivering complex technology projects successfully, addressing business needs
- Strategic thinker with demonstrated ability to identify and implement technology solutions that align with business goals
- Strong understanding of building and operating a technology support function
Preferred Education and Experience:
- BS/BA degree in a related discipline is required. Training or equivalent experience in IT or business management is beneficial but not required
- 7+ years of experience in life sciences with a focus on IT system delivery
- 3+ years of experience in Program & Project Management, including the Software Development Lifecycle and Computer Systems Validation process
The pay range that the Company reasonably expects to pay for this headquarters-based position is $209,700- $246,700; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.
Applicants must be currently authorized to work in the United States on a full-time basis.
For information on how Corcept collects, uses, discloses, protects, and otherwise processes personal information and an explanation of the rights and choices available to you with respect to your personal information, please refer to our Privacy Notice link .
Corcept appreciates the commitment and hard work of all our team members as we strive to discover and develop novel treatments for patients with serious unmet medical needs.
Corcept is an Equal Opportunity Employer
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Managing Director / Director, Relationship Management, Wealth Advisory Firms (Menlo Park)
Posted 1 day ago
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About Allocate
Allocate is transforming private market investing by enabling RIAs and family offices to seamlessly discover, model, and manage their private market exposure.
Our platform combines curated fund and co-investment opportunities with institutional-grade infrastructure. Through a single, data-rich digital experience, clients access top-tier opportunities across venture capital, private equity, private credit, and other private asset classesbacked by powerful tracking, analytics, and administration tools.
Role Overview
We are seeking a Managing Director and/or Director of Relationship Management to deepen and expand our engagement with wealth advisory firms. This individual will be responsible for managing and growing relationships with RIAs, multi-family offices, and private wealth managers, ensuring they leverage Allocate's platform to enhance their private market allocations. The ideal candidate has a deep understanding of private markets, a proven ability to build trusted partnerships with sophisticated wealth advisors, and a strong passion for building a next-generation private markets technology company.
Responsibilities:
- Develop and manage relationships with RIAs, multi-family offices, and independent wealth managers, with a primary focus on establishing and growing relationships with new wealth advisory firms.
- Serve as a trusted advisor, educating firms on private market strategies and the benefits of Allocate's platform and suite of investment and technology solutions.
- Partner with advisory teams to structure private market portfolios that align with their clients' investment objectives.
- Drive engagement and platform adoption by delivering high-touch relationship management, training, and thought leadership.
- Act as a subject matter expert on venture capital, private equity, co-investments, and other alternative investments, guiding advisors on manager selection, fund structures, and portfolio construction.
- Provide market intelligence, feedback, and insights to internal teams to enhance our offerings and client experience.
- Represent Allocate at industry conferences, roundtables, and client events to strengthen brand presence and thought leadership.
- 8+ years of experience in relationship management, sales, or advisory roles within private markets, asset management, or wealth management
- Established network of RIAs, multi-family offices, and private wealth advisors, with a specific focus on HNW/UHNW wealth advisory firms.
- Deep understanding of private market investments, including venture capital, private equity, co-investments, and alternative asset allocation strategies.
- Strong knowledge and passion for delivering technology-driven solutions, with previous technology sales experience strongly preferred.
- Experience working with investment platforms, fund structures, and a range of alternative investment vehicles.
- Proven ability to build and maintain relationships with senior-level decision-makers at wealth advisory firms.
- Strong communication and presentation skills, with an ability to simplify complex investment concepts for different audiences.
- Strategic and consultative approach to client engagement, with a focus on long-term partnerships.
- Ability to work independently; travel as needed within the region.
- Providing our clients with a world-class experience is our number one priority. We obsessively search for ways to improve the experience for our clients and partners. This requires extraordinary response times, proactivity, and ensuring that everything we do, from product strategy to offline communications is a top-tier client experience.
- Challenge convention: Instead of detailing all the reasons why an idea may not work, we constantly question things to determine how a viable idea may be put into motion.
- Commitment to continuous improvement: We find ways to personally scale each day by pushing ourselves up the learning curve.
- Meritocracy, not politics: We place the utmost value on results and rewards through merit, not reward actions driven by political agendas or behavior.
- Civil Discourse is embraced: We believe open, intellectually curious conversations are required to consistently arrive at the best decisions. Respect is paramount in our dealings with one another, but our mission is always to get the right answer collectively, not to be right.
- Be part of a high-growth fintech firm revolutionizing access to private markets.
- Work alongside a talented team of investment professionals, technologists, and industry leaders.
- Opportunity to shape the future of private market investing for wealth advisory firms and their clients.
- Competitive compensation package, including base salary, performance incentives, and equity participation
- Location: New York City or Menlo Park, CA (must be able to work from our New York City or Menlo Park office 3-4 days a week or as needed)
- Salary Range: $150,000 - $20,000. The actual salary will be determined based on the candidate's experience, location, skills, training, certifications and education, and other relevant qualifications specific to the role, as well as internal equity and market data. Total compensation may include discretionary performance-based bonuses based on individual, team, and company performance factors, and equity.
- Benefits: Medical, dental, vision, responsible time off (RTO), and 401K
- Employment: Full-time
- The role will be subject to Allocate's Code of Ethics and related compliance obligations of Allocate.
- Seniority level Director
- Employment type Full-time
- Job function Other
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#J-18808-LjbffrManager, Sales & Account Management
Posted 4 days ago
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Job Description
Manages the design and implementation of complex sales and account plans including new products, benefits offerings, or pricing models. Manages team member activities for local and regional enrollment meetings to win and retain customers. Manages team members to pursue sales opportunities in new or growing markets. Guides team members to build and leverage relationships with brokers, channels, and customers to demonstrate value and build commitment. Guides the delivery of plan design, quote, and Request for Proposal (RFP). Monitors account performance to identify and mitigate potential issues. Ensures a positive customer experience by managing the team to identify and address customer needs in alignment with KP vision and values. Identifies service failure trends, and develops strategies to better serve customers and fulfill KP mission. Coaches team members to execute on cross-sell and up-sell opportunities with existing customers.
Essential Responsibilities:
+ Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
+ Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
+ Contributes to a positive customer experience by: managing the team to develop complex strategies for increasing sales channels and building customer commitment; managing the team to apply complex strategies to meet customer needs, and provide solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and services initiatives; managing the team to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in complex situations; and managing the team to utilize reports of failure service failure trends or process improvement opportunities to develop complex strategies to better meet customer needs in the long-term.
+ Facilitates the enrollment and implementation process by: managing the team to win new and retain current customers at local and regional enrollment meetings; managing the team to apply complex strategies for assessing and meeting customer needs during the membership enrollment and implementation process; and managing teams across functions in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination.
+ Contributes to the development of sales strategy by: managing the development of plans for new products, benefits offerings, or pricing models to address customer needs; managing the analysis of industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations across functions; managing the team to refine and execute a long-term account plan to meet challenging business objectives for membership, revenue and margin; managing the team to utilize performance trends to develop account strategy and identify and resolve potential issues; and ensuring that teams optimize marketing and technical resources to achieve account plan objectives.
+ Contributes to sales goal attainment by: managing the team to implement complex long-term strategies to grow customer base to new or growing markets; managing the team to adopt innovative applications of the prospect database and targeted prospect profiles to drive strategic planning; managing across teams to collaborate on and deliver product and plan design, quote, and Request for Proposal (RFP); managing the team to provide complex formal recommendations to inform forecasting and pricing; and managing the team to apply complex strategies to increase cross-sell and up-sell opportunities.
Minimum Qualifications:
+ Minimum three (3) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.
+ Minimum three (3) years of experience in a leadership role with or without direct reports.
+ Bachelors degree in Marketing, Finance, Business Administration, or related degree AND five (5) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum eight (8) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
+ Accident and Health Insurance License (California) within 3 months of hire
Additional Requirements:
+ Knowledge, Skills, and Abilities (KSAs): Negotiation; Business Planning; Business Process Improvement; Compliance Management; Health Care Policy; Creativity; Benefits/Services; Benefits/Services Presentations; Interpersonal Skills; Brand Strategy; Commercial Marketing; Market Research; Marketing; Product Performance; Business Development; Clinical Selling Expertise; Product Strategy; Sales Operations; Sales Performance Data; Sales/ Partnership Strategy and Techniques; Goal Setting; Member Service; Event Planning; Data Entry; Sales Opportunity Orchestration
COMPANY: KAISER
TITLE: Manager, Sales & Account Management
LOCATION: Walnut Creek, California
REQNUMBER: 1342200
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Manager of Account Management
Posted 4 days ago
Job Viewed
Job Description
The Uber Eats Northern California Team (NorCal) is looking for a Manager of our Account Management team (based in San Francisco), where we have one of the biggest opportunities on selection & growth.
In this role, you will manage a team of Account Managers who are responsible for growing merchants in their market, you will be responsible for making commercial decisions to help us achieve our goal of winning selection, street by street and geo by geo. The role provides the opportunity to have a meaningful impact on the organization.
As the Manager of Account Management, you'll own the success of your geographical area, from achieving results to optimizing the selection mix. You'll collaborate with Sales teams to cultivate a strong selection funnel. As a senior team member, you'll leverage your coaching expertise to coach team members at various levels and will lead critical projects.
**What You'll Do**
+ Team Leadership and Development - You'll lead a team of skilled individual contributors focused on retaining and growing our restaurant partners. Your approach will be people-first, actively supporting your team's development and growth opportunities.
+ Drive Selection Growth - You'll be instrumental in boosting merchant revenue and value on Uber Eats by deepening our partnerships. This involves effectively leveraging Uber Eats tools like marketing and product adoption, alongside pioneering new and innovative initiatives. You will guide, coach and follow up with your team in the following areas:
+ Book of Business (BoB) Management
+ Upselling marketing portfolio
+ Increase Membership Penetration.
+ Client Facing Time & Deliverables (Business Reviews)
+ Stakeholder Management - You'll expertly manage stakeholder relationships, working cross-functionally with our Sales, Product, Operations & Analytics teams to enhance the restaurant partner experience and achieve revenue targets.
+ Strategic Local Impact - Collaborate with the Leadership Team team across the Eats West organization to develop and execute the overarching strategy for retaining and growing our SMB restaurant partner base.
Basic Qualifications
+ Minimum 5+ years of experience in an account management or sales role
+ Minimum 2+ years people management/team lead experience
+ Previous work experience in a client facing role or leading teams with client facing roles.
+ Previous stakeholder management experience (interaction with +2 other areas)
Preferred Qualifications
+ Extensive track record managing, coaching and developing Account Managers and buidling high-performing teams
+ Experience being a leader among peers, influencing cross-functional partners and setting an example for others
+ Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations
+ Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
+ An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
+ Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment
+ Excellent at building and auditing account management processes along with analyzing and articulating problems and opportunities
+ Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration
+ Bachelors degree
For San Francisco, CA-based roles: The total on-target earnings (OTE) range for this position is USD $205,714 - $28,571 The OTE includes a base salary range of USD 144,000 - 160,000 and an annualized cash variable incentive target range of 61,714 - 68,571. The cash variable incentive payment is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-