872 Customer Relations jobs in Darien
Vice President of Customer Relations
Posted 1 day ago
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Job Description
This role is 5 days on site in Naperville * Position Summary Our client is seeking an experienced, strategic, and customer-centric Vice President of Customer Success to lead and scale their customer success organization. This role is responsible for driving customer satisfaction, retention, and operational excellence. The ideal candidate will be a dynamic leader with a passion for developing teams, optimizing processes, and championing the voice of the customer across the business. Key Responsibilities Team Leadership: Lead and manage a high-performing team of in-house and outsourced customer support representatives. Foster a culture of accountability, continuous improvement, and strong morale through effective coaching, performance management, and team development. Operations Management: Own and drive key support metrics including ticket resolution times, Net Promoter Score (NPS), and Customer Satisfaction (CSAT) scores. Ensure consistent delivery of exceptional support experiences. Process Optimization: Evaluate and redesign support workflows to increase efficiency and effectiveness. Leverage CRM systems, helpdesk tools, and chat platforms to streamline operations and enhance service delivery. Cross-Functional Collaboration: Partner closely with Operations, Sales, Product, and other departments to ensure a seamless post-sale experience. Provide strategic input on how to evolve the customer journey and ensure alignment across teams. Customer Retention & Advocacy: Act as the voice of the customer within the organization. Identify and surface recurring customer pain points to relevant stakeholders, helping to inform product and operational decisions that improve retention and satisfaction. Qualifications 7-12+ years of experience in customer success, support, or client services, with at least 5 years in a senior leadership role. Proven ability to scale and lead geographically distributed or offshore support teams. Strong analytical mindset with a track record of using KPIs and data to drive performance. Hands-on experience with customer support platforms (e.g., Zendesk, Salesforce, Intercom) and CRM tools. Excellent communication and interpersonal skills with a collaborative, team-first mindset. Experience working in fast-paced, high-growth environments strongly preferred. The Equus Group is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. #J-18808-Ljbffr
Customer Support Agent
Posted 1 day ago
Job Viewed
Job Description
Who We Are:
At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.
What We're Looking For:
We’re hiring a bilingual (English/Spanish) Customer Service Agent who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.
What You’ll Do:
- Help our merchants with tech support, billing, product info, and updates
- Troubleshoot quickly and communicate clearly — by phone, email, or chat
- Provide top-notch service in both Spanish and English
- Upsell and educate customers on new services (hello, commissions )
- Keep things organized — log tickets, track follow-ups, and close the loop
The Details:
Schedule: Monday–Friday, 8:00 AM to 4:30 PM
Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Who We Are:
At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.
What We're Looking For:
We’re hiring a bilingual (English/Spanish) Customer Service Agent who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.
What You’ll Do:
- Help our merchants with tech support, billing, product info, and updates
- Troubleshoot quickly and communicate clearly — by phone, email, or chat
- Provide top-notch service in both Spanish and English
- Upsell and educate customers on new services (hello, commissions )
- Keep things organized — log tickets, track follow-ups, and close the loop
The Details:
Schedule: Monday–Friday, 8:00 AM to 4:30 PM
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