919 Customer Relations jobs in Darien
Customer Service Associate
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Job Description
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1625867BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 76 HEIGHTS RD,DARIEN,CT,06820
**Full District Office Address:** 76 HEIGHTS RD,DARIEN,CT,06820-04128-21268-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 21268-DARIEN CT
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Vice President of Customer Relations
Posted today
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Job Description
This role is 5 days on site in Naperville * Position Summary Our client is seeking an experienced, strategic, and customer-centric Vice President of Customer Success to lead and scale their customer success organization. This role is responsible for driving customer satisfaction, retention, and operational excellence. The ideal candidate will be a dynamic leader with a passion for developing teams, optimizing processes, and championing the voice of the customer across the business. Key Responsibilities Team Leadership: Lead and manage a high-performing team of in-house and outsourced customer support representatives. Foster a culture of accountability, continuous improvement, and strong morale through effective coaching, performance management, and team development. Operations Management: Own and drive key support metrics including ticket resolution times, Net Promoter Score (NPS), and Customer Satisfaction (CSAT) scores. Ensure consistent delivery of exceptional support experiences. Process Optimization: Evaluate and redesign support workflows to increase efficiency and effectiveness. Leverage CRM systems, helpdesk tools, and chat platforms to streamline operations and enhance service delivery. Cross-Functional Collaboration: Partner closely with Operations, Sales, Product, and other departments to ensure a seamless post-sale experience. Provide strategic input on how to evolve the customer journey and ensure alignment across teams. Customer Retention & Advocacy: Act as the voice of the customer within the organization. Identify and surface recurring customer pain points to relevant stakeholders, helping to inform product and operational decisions that improve retention and satisfaction. Qualifications 7-12+ years of experience in customer success, support, or client services, with at least 5 years in a senior leadership role. Proven ability to scale and lead geographically distributed or offshore support teams. Strong analytical mindset with a track record of using KPIs and data to drive performance. Hands-on experience with customer support platforms (e.g., Zendesk, Salesforce, Intercom) and CRM tools. Excellent communication and interpersonal skills with a collaborative, team-first mindset. Experience working in fast-paced, high-growth environments strongly preferred. The Equus Group is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. #J-18808-Ljbffr
Customer Support Agent
Posted 1 day ago
Job Viewed
Job Description
Who We Are:
At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.
What We're Looking For:
We’re hiring a bilingual (English/Spanish) Customer Service Agent who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.
What You’ll Do:
- Help our merchants with tech support, billing, product info, and updates
- Troubleshoot quickly and communicate clearly — by phone, email, or chat
- Provide top-notch service in both Spanish and English
- Upsell and educate customers on new services (hello, commissions )
- Keep things organized — log tickets, track follow-ups, and close the loop
The Details:
Schedule: Monday–Friday, 8:00 AM to 4:30 PM
Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Who We Are:
At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.
What We're Looking For:
We’re hiring a bilingual (English/Spanish) Customer Service Agent who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.
What You’ll Do:
- Help our merchants with tech support, billing, product info, and updates
- Troubleshoot quickly and communicate clearly — by phone, email, or chat
- Provide top-notch service in both Spanish and English
- Upsell and educate customers on new services (hello, commissions )
- Keep things organized — log tickets, track follow-ups, and close the loop
The Details:
Schedule: Monday–Friday, 8:00 AM to 4:30 PM
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